Norblom Plumbing

VERY POSITIVE. COMPLETELY ON TIME AND ON TASK. PRICE FAIR.

WORKERS DID A GOOD JOB AND WERE ON TIME. ISSUE WITH THE TUB NOT BEING CENTERED IN THE ROUGH-IN OPENING WAS RESOLVED WHEN THEY AGREED TO COME BACK AND MOVE THE TUB AT NO ADDITIONAL CHARGE.

THEY WERE FINE. CAME RIGHT OUT. THE GUY WAS NICE. DIDN'T TAKE SHOES OFF WHEN WALKING THROUGH HOUSE.

THEY FIT ME IN ON THE SAME DAY AND GAVE ME 45 MINUTES NOTICE BEFORE SHOWING UP. THE WORK WAS PERFORMED IN A PROMPT AND PROFESSIONAL MANNER. I WILL DEFINITELY USE THEM IN THE FUTURE.

HE WAS VERY FAST AND I GOT THE IMPRESSION HE HAD DONE THIS BEFORE. THE QUALITY LOOKED FINE AND HE CLEANED UP BEFORE HE LEFT. THE PRICE SEEMED A BIT HIGH FOR THE SHORT AMOUNT OF TIME HE WAS THERE BUT THEY ALL SEEM TO CHARGE A FLAT FEE JUST FOR SHOWING UP. NORBLOM ALWAYS DOES A GOOD JOB.

THIS WORK REQUIRED THE SKILLS OF A 'GAS PLUMBER' AS REQUIRED BY THE CITY OF MINNEAPOLIS. THE RETAILER OF THE RANGE, WARNER STELLIAN COULD NOT HOOK UP THE GAS LINE DUE TO THE CITY ORDINANCE. I WAS VERY PLEASED WITH THE WORK DONE AND THE THOROUGHNESS OF THE INSTALLER. HE WAS VERY PLEASANT AND EXPLAINED WHAT HE WAS DOING AND WHY. I CALLED FOR SAME DAY SERVICE AND WAS ABLE TO GET SAME DAY SERVICE.

THE SHOWER WHISTLED WHEN IT WAS TURNED ON. THE PLUMBER WAS PUNCTUAL. THE PLUMBER FOUND THAT THE SPOUT NEEDED REPLACING. HE DID NOT HAVE THE NECESSARY PART SO HE HAD TO ORDER IT. HE WAS VERY SKILLFUL AND COMPETENT AT HIS JOB. WHEN THE SPOUT CAME IN, THE PLUMBER WAS ABLE TO COMPLETE THE JOB. HE WAS EASY TO CONVERSE WITH. HE DID NOT TRY TO HURRY WHILE HE WORKED. HE ASKED IF I HAD ANY OTHER PLUMBING CONCERNS.

EXCELLENT WORK FROM START TO FINISH. I CALLED AND GOT AN APPOINTMENT FOR THE VERY NEXT DAY, WHICH WAS GREAT. THE INSTALLER WAS PROMPT AND PROFESSIONAL, AND KNEW EXACTLY WHAT HE WAS DOING. THE BEST PART IS, THE TOTAL BILL FOR THIS JOB WAS JUST ONE-THIRD WHAT ANOTHER COMPANY HAD QUOTED ME. I COULD NEVER HAVE DONE THIS WORK MYSELF, SO IT WAS GREAT TO HAVE IT DONE FOR SUCH A REASONABLE PRICE.

SEARS WAS SUPPOSED TO GIVE NORBLOM 2 PHONE NUMBERS, AND NORBLOM ONLY HAD ONE TO CALL TO SET UP THE APPOINTMENT. WE GAVE THEM 2 PHONE NUMBERS TO CALL FOR THE CONFIRMATION THE DAY OF INSTALLATION, BUT STILL THEY ONLY CALLED ONE, CLAIMING WE HADN'T GIVEN THEM BOTH, AND WE ALMOST MISSED OUR APPOINTMENT TIME. THE 2 GUYS THAT DID THE INSTALLATION WERE ON TIME, POLITE, AND DID A GOOD JOB. THEY BROUGHT A COUPLE OF THINGS UP TO CODE AND DIDN'T CHARGE ANY EXTRA.

WE HAD JUST MOVED INTO OUR NEW HOUSE. THE TUB DRAIN DIDN'T WORK VERY WELL. WE CALLED NORBLOM AND RECEIVED A QUICK RESPONSE. A PLUMBER CAME OUT AND ASSESSED THE JOB AND DECIDED A MORE EXPERIENCED PLUMBER NEEDED TO COME. WE NEEDED TO SET UP ANOTHER APPT. WITH THEM FOR THE NEXT DAY. THAT PLUMBER DID THE BEST HE COULD WITH OUR 80 YEAR OLD PIPES AND EVERYTHING WORKED OUT GREAT. AFTER HE LEFT (8PM) WE FOUND A LEAK AND GAVE NORBLOM A CALL. HE WAS AT HOME BUT CAME RIGHT BACK OUT TO OUR HOUSE TO FIX THE LEAK.

I APPRECIATED NORBLOM'S WILLINGNESS TO COME THE DAY AFTER I RETURNED HOME FROM VACATION AND FOUND A LEAKING PIPE IN MY BASEMENT! THIS JOB WAS TRICKY BECAUSE THE PIPES WERE DIFFICULT TO REACH AND SO OLD THAT THERE WAS CONSIDERABLE UNCERTAINTY ABOUT WHETHER THEY MIGHT BRAKE OFF AND NECESSITATE FURTHER WORK TO THE WHOLE PLUMBING SYSTEM. THE PLUMBER ENDED UP DOING A REALLY NICE JOB. THE ONLY THING I WANT TO QUESTION IS THEIR $10 GAS FEE. IT'S NOT A LOT OF MONEY, AND MAYBE EVERYONE IS CHARGING IT, BUT I THINK IT IS A LITTLE DISHONEST. IT CAN BE JUSTIFIED ONLY IF IT TAKES BETWEEN 9 AND 14 GALLONS TO GET TO MY HOUSE! WHY? THEY SHOULD ALREADY HAVE BUILT INTO THEIR FIRST HOUR CHARGE A COST OF ABOUT $1.50 PER GALLON, SO THE FEE SHOULD EQUAL ONLY THE ADDITIONAL $1-$1.50 THAT GAS COSTS THESE DAYS. PLUS, SINCE GAS IS TAX DEDUCTIBLE, THEY SHOULD CHARGE ONLY 70% OF THAT. AND THE MILES ARE ONLY RELEVANT FOR ONE WAY, BECAUSE AFTER THEY ARE DONE AT MY PLACE, THEY WILL DRIVE TO THEIR NEXT CUSTOMER

I HAVE BEEN WAITING TO SUBMIT A REPORT ON THIS JOB UNTIL AFTER THE CITY INSPECTOR CAME, BUT SINCE IT IS NOW FALL AND THE INSPECTOR STILL HASN'T COME, I'LL ASSUME EVERYTHING IS ALL RIGHT ... NORBLOM WAS VERY EASY TO WORK WITH. I WAS GETTING A LOAN TO PUT IN A NEW FURNACE AND WATER HEATER AND THEY COOPERATED WELL TO GET THAT DONE. THE DAY AFTER THE INSTILLATION THEY CAME AGAIN AT MY REQUEST TO INVESTIGATE A STRANGE SMELL, WHICH TURNED OUT TO BE NOTHING UNUSUAL. THE ONLY UNCERTAINTY ABOUT THIS JOB WAS THAT THE FINAL CHARGE WAS $100 MORE THAN THEY HAD ORIGINALLY TOLD ME. BECAUSE THERE WAS SO MUCH GOING ON AT THE TIME I NEVER ASKED WHY. THE TOTAL COST WAS STILL LOWER, HOWEVER, THAN ANOTHER COMPANY I CALLED FROM ANGIE'S LIST.

THEY USED MATERIALS THAT I PURCHASED MYSELF.

AS PAINLESS AS A $700+ SERVICE CALL CAN BE. I CALLED NORBLOM 15 MINUTES BEFORE THEIR STATED BUSINESS HOURS ON A MONDAY MORNING, TALKED TO A REAL PLUMBER, GOT AN ACCURATE QUOTE, ACCURATE TO THE PENNY, AND GOT PUT ON THE SCHEDULE FOR 12:30. I RECEIVED A CALL ABOUT 15 MINUTES LATER ASKING IF THE JOB COULD BE STARTED BETWEEN 10:00 & 12:00. I THOUGHT THAT WAS GREAT AND SAID SO. AT 10 MINUTES TO 10 A VERY POLITE AND PROFESSIONAL YOUNG MAN ARRIVED TO DO THE JOB. HE WAS EXTREMELY CAREFUL WHEN MOVING THE WATER HEATERS IN VERY CLOSE QUARTERS. THE JOB WAS DONE AND THE WATER WAS HOT BY 12:00. I WOULD NOT HESITATE TO USE THIS COMPANY AGAIN. THEY PROVIDED A 5% DISCOUNT ON LABOR FOR MEMBERS OF ANGIE'S LIST.

THEY CLEANUP WELL AND THE QUALITY WAS EXTREMELY GOOD.

WE WERE REALLY PLEASED WITH NORBLOM'S WORK. THEY WERE PROMPT, THEY OFFERED US SEVERAL OPTIONS AND THEY CORRECTLY CONFIGURED A POORLY CONFIGURED SYSTEM. WE'D DEFINITELY CONSIDER CALLING ON THEM FOR FUTURE PROJECTS.

THEY DID GOOD WORK AND WERE UP FRONT ABOUT WHAT THEY DID. THEY WERE RESPONSIBLE.

JIM AND MIKE WERE VERY PROFESSIONAL. THEY ARRIVED ON TIME AND CLEANED UP AFTER THEMSELVES. THEY QUOTED A FAIR PRICE FOR THE JOB, AND THERE WERE NO SURPRISE CHARGES WHEN I RECEIVED THE BILL. I WILL DEFINITELY WORK WITH THEM IN THE FUTURE.

INSTALLER WAS EFFICIENT, TOOK ONLY 2 HRS FOR THE FULL JOB, $160 OF THE AMOUNT WE PAID WAS FOR PARTS (E.G., DISPOSAL) NOT LABOR, SO SEEMED TO BE A FAIR PRICE. LEFT THE PLACE VERY CLEAN AFTERWARDS, AND WE WOULD DEFINITELY USE AGAIN.

THE ENTIRE EXPERIENCE WAS PLEASANT. THE PHONE PERSONNEL WERE POLITE AND EFFICIENT. NORBLOM PLUMBING ARRIVED QUICKLY. THE TWO INSTALLERS WERE POLITE AND GOT THE WORK DONE IN AN EFFICIENT MANNER. THE JOB SITE WAS LEFT VERY NEAT AND CLEAN. THE INSTALLATION EASILY PASSED CITY INSPECTION.

OUR OLD HOT WATER HEATER WAS VERY LARGE SO THEY SENT 2 GUYS OUT AND CHARGED US $50 MORE (THIS IS REFLECTED IN THE ABOVE PRICE). THE PRICE GIVEN INCLUDED PLUMBING AND ELECTRICAL HOOK UP BUT WE HAD AN ELECTRICIAN THERE RUNNING NEW LINES WHEN WE ASKED THEM IF THEY WERE HOOKING UP THE WATERHEATER OR IF THE ELECTRICIAN NEEDED TO, THEY SAID ITS BETTER IF THE ELECTRICIAN DOES, BUT THEY NEVER TOOK ANY THING OFF THE PRICE. THE OLD HOT WATER HEATER HAD A RUSTED PUDDLE OF WATER UNDER IT AND IT SAT ON SOME LARGE RUSTED NUTS, THEY JUST SAT THE NEW ONE DOWN RIGHT WERE THE OLD ONE WAS WITH OUT EVEN WIPING UP THE WATER. WHEN THEY CARRIED IT OUT IT LEFT A LARGE PUDDLE AT THE BOTTOM OF THE STAIRS AND ALL THE WAY UP, THEY DIDN'T WIPE THAT UP EITHER. I THINK THEY WERE HERE APROX 1 HOUR. I WAS ALSO SURPRISED WHEN THEY TOLD ME I WOULD HAVE TO CALL THE CITY IN 3 WEEKS TO SET UP FOR INSPECTION. I AM TOLD THIS HAS BECOME COMMON PRACTICE. I MIGHT HIRE THEM AGAIN DEPENDING ON WHAT TYPE OF JOB IT IS, THEIR PRICES

WE HAD A GREAT EXPERIENCE WITH NORBLOM. THEY WERE ABLE TO COME ON SHORT NOTICE (THE NEXT DAY), WHICH WAS HELPFUL. MOST OTHER COMPANIES WE CALLED WERE A WEEK OUT. PRICE WAS BETTER THAN THE COMPETITION. I LIKE NORBLOM BECAUSE THEY CHARGED A FLAT FEE, AS COMPARED TO THE COMPETITORS, WHO WOULD JUST QUOTE THEIR HOURLY RATES, PRICES FOR PERMITS ($60) IF NEEDED, AND THAT CUSTOMER PAID FOR SUPPLIES. WITH THE COMPETITORS YOU DIDN'T KNOW WHAT YOU WOULD ULTIMATELY PAY FOR THE WORK, WHICH MADE ME NERVOUS. I LIKED HOW THEY SCHEDULED. THEY TOOK DOWN YOUR PREFERENCE FOR MORNING OR EVENING, AND THEN CALLED YOU THE DAY OF TO GIVE A ONE HOUR TIME FRAME WHEN THEY WOULD SHOW UP. THIS WAS BETTER THAN COMPETITORS, WHO WOULD ONLY PROVIDE A FOUR HOUR WINDOW. THE PLUMBER WAS ON-TIME AND PLEASANT. GOT THE WORK DONE QUICKLY AND DID A GOOD JOB. ALL PARTS WERE INCLUDED (FLEXIBLE GAS LINE & NEW VALVE TO BE IN CODE). WILL USE AGAIN!

OVERALL VERY GOOD. A REPRESENTATIVE RETURNED MY INITIAL CALL PROMPTLY, ANSWERED SOME QUESTIONS AND SCHEDULED A SERVICE CALL FOR LATER THAT WEEK. THE PLUMBER SHOWED UP ON TIME, DID ALL OF THE WORK I WANTED DONE IN ONE VISIT, AND ANSWERED MY QUESTIONS. THE ONLY ISSUE WAS THAT A VALVE WAS NOT CLOSED COMPLETELY, CAUSING A MINOR LEAK; AND THAT WHEN I CALLED TO ASK ABOUT THAT, THE PERSON CALLING BACK CALLED MY HOME NUMBER EVEN THOUGH I SPECIFICALLY REQUESTED SHE CALL A DIFFERENT NUMBER. I WOUND UP FIGURING THE LEAK OUT MYSELF.

THE PLUMBER WAS BARELY CIVIL. HE LEFT DIRT AND BELONGINGS BEHIND. HE DID NOT EXPLAIN THE CHARGES BEFORE WORK WAS STARTED. THE COMPANY ONLY HAD TWO SELECTIONS FOR INSTALLATION. THE JOB WENT FROM $994 TO $1426.

FROM THE BEGINNING TO THE END OF THIS PROJECT, NORBLOM PLUMBING HAS BEEN SIMPLY INCREDIBLE TO WORK WITH. WHO WOULD HAVE EVER THOUGHT SPENDING THIS MUCH MONEY COULD BE THIS PLEASANT OF AN EXPERIENCE!! ALEX BLAYLOCK INSPIRES TOTAL CONFIDENCE WITH HIS CALM, INTELLIGENT, PROFESSIONAL AND RESPONSIVE MANNER. DOUG AND SCOTT ARE HARD WORKING, CAREFUL, SMART AND HIGHLY CAPABLE. ONE OF THE THINGS I MOST APPRECIATED WAS ALEX, SCOTT AND DOUG'S WILLINGNESS TO TROUBLE SHOOT WITH ME AND COME UP WITH EXCELLENT SOLUTIONS TO THE INEVITABLE PROBLEMS/SURPRISES UNCOVERED WHEN YOU ARE KNOCKING DOWN WALLS AND RIPPING UP FLOORS. THIS IS QUALITY WORK AT ITS BEST--THE KIND OF WORK THEY WOULD DO IN THEIR OWN HOMES. NOTE TO POTENTIAL CLIENTS: IF YOU DON'T YET HAVE PLUMBING WORK TO DO, FIND SOMETHING BECAUSE YOU WILL LOVE WORKING WITH NORBLOM. THEY ARE THAT GOOD!!