Terminix - St Louis Park -Termite & Pest Control

We called on a Friday to request an inspection for mice in the house. Man who took call was great - and scheduled a window the next day Saturday 10-12. Terminix never showed up. We waited our entire window, and at 1230 I called. Had to wait about 5 minutes, but rep said they had reached inspector who "was on his way and would be there soon." One hour later, no one was here. I called again. Had to sit on phone quite some time. Rep said, "we have no idea where he is. we can't find but we left a message." She then said "he could me for sure" and to expect his call. She then said she could schedule me again for another day. There was no "hey I am sorry you have not spent from 930-130 waiting for someone on a Saturday" there as no "Hey we will get someone out ASAP" Nothing. The inspector never called and Terminix never bothered to follow up with a call. I recognize perhaps something happened to the inspector. I think the company could at least give us a call. Incredibly bad business practice. The reps we talked to seemed not to care at all whether someone ever came out. We received a recommendation for Terminix from a friend, who does use them yearly, so I recognize they must be able to do decent service, perhaps just inconsistently.

No issues, they sprayed while I was out at other appointments

Went south quickly. Five minutes before the appointment I received a call from E.A. said he was on his way and wanted to know what the issue was. I explained that as I told the person making the appointment, I had a red squirrel living in my soffet. His next statement was "Well that will start at $900-$1000." (nice customer service approach) I responded that he had no details and has not even looked at the situation so how can he prove an estimate with no information. His response was "I just don't want to waste my time if you are not interested in the service at that price." I had to get it remedied so I had him come, although a bad taste in my mouth. Suffice it to say that after a cursory walk around, he said he would get back to me probably the next day with a quote. One week later I have heard nothing. So E.A. and Terminix, I don't want to waste your time so save your quote, and any future trips to my house for business I'm going with Orkin.

A long time, and it kept getting expensive, so my husband took over spraying. I really like them, it just got too expensive.

I scheduled an appointment at the end of November. The day of the appointment the provider let me know that she was overbooked. We scheduled for the next day. The next day the provider let me know that she had been in a traffic accident. We scheduled for the following Monday but she never showed up. That Saturday she called to say that she would be out later that day. I cancelled the appointment and found a different exterminator. I also called the 1-800 number and sent an email to provide

I do remember they were pretty highly priced. They were all pricey. I think it's something I could probably do myself. They're efficient. They come when they say they're going to come. They got rid of the pests. Their punctuality was pretty good.

I think the chemical stuff they spray, especially outside, they spray it with abandon. It ends up all over the walls, and it's not like a targeted spray. It works, but it's a messy process.

Considering I have been dealing with them for 30 years I would say it was okay. I keep arguing with them about the price. The company is too big now and you have to call them I'm going to go elsewhere.

We called yesterday evening and set up an appointment for them to come out to our house between 1-5 PM the next day (today). They were going to call us an hour ahead of time to give us a better idea of their arrival. My husband, who gets paid by the hour and has no paid time off, took the day off work to wait for Terminix. Well, the day came and went without any call or service person showing up. I called at 5:15 pm and was told by a guy named Dale that he'd see if he could have someone come out. I asked what happened to the guy who was scheduled to come out... he was kind of beating around the bush so I said, "be straight with me." And Dale told me that our appointment was in the computer, but was never submitted as "confirmed" so we were not put on the schedule. I asked him to see if anyone can come out and he said he'd send my request through to the office. I asked what that meant? He said it means I'll hear back in 2-3 business days. I told Dale that doesn't work when we suspect we could have termites in our home. I asked if there is a field supervisor I could talk to and he said no, but I could talk to his supervisor. I said that was fine and he put me on hold. And I held... and held... and held.... and eventually hung up. Terminix wasn't rated as high on Angie's List as a few other providers but they seemed to have better hours, so that is why we picked them. I will now be calling one of their competitors. I"m sure they don't care since they're a huge company, but they lost at least one customer today.

Gary Larson is my consistent inspector so he is familiar with my home and my concerns when he is here. He is thorough and explains what he does and why. He is very prompt with his schedule and also flexible with scheduling. I have had service with Gary since 2001. I appreciate the continuity his service provides. I trust his judgment . It is great to know Terminix appreciates him and that he likes his job and is very knowledgeable about pest control.

It went ok. A rep comes out and looks around the property to see what the problem is . We had ants inside the house coming in from we did not know where. He explained to us where he thought they were coming from he found where they were nesting outside and made some suggestions on how to take care of it. We signed a contract for a year and he guaranteed that they would get rid of them and they came out one time so far and we have not seen any ants. They do come out on a monthly basis to spray

They do whatever I ask them to do. I have been pleased with the service. The price is expensive.

It was fine. We have carpenter ants in out house and we have Terminix year-round.

I have been pretty satisfied overall with Terminix's performance, and Eric is very professional and knowledgeable about what he does. I would definetely recommend him to others.

Overall, the experience was terrible. This is a review of the two years of service I have received from this Terminix office (Cambridge Street). In the beginning they were great. That is why I continued the service for nearly two years. However, as time went on, the service degraded until it was completely unacceptable. The problems are with how this office is run, not the quality of service. The insecticides they used and how they used them, when they actually performed the service, worked very well and rid my home of all the pests with which I was experiencing issues. The first problem I had with them was when I was charged for a full spray service when they didn't do anything. This was in the winter and my home was surrounded by snow. They didn't enter the home and didn't spray around the home - they just left a bill for $113. The second issue was that they are completely unreliable. Twice I stayed home from work to ensure they could spray in the house and they didn't show up - no phone call and no apology. I called two hours after the end of the scheduled window of time and they had no idea what happened and would not try to find out. When I expressed concern and requested to cancel I was called back by a very helpful and caring representative. Due to this employee I gave them one more chance and they failed again. I will not use them again and I cannot recommend this Terminix location.

We have had them about 3 years now. They always call before they come. They are always very pleasant. We have the same man come every time. I just recommended him to my daughter and she is very pleased as well. They will come back as many times as you need to take care of the problem. They are always nice and clean when they come in the house.

They are very responsive. It seems every year there are also bees or something that I call them about and they come out right away to help.

If I ever see any problems they will come out again free of charge to spray.

Did not spray the areas requested. Insects did not go away. Asked them to come back, never called or came back

They appear to be very knowledgeable and experienced in their field.

They did an excellent job. They provided good traps that weren't harmful to my cats and said that I should have the cats out of the house when they sprayed. I felt very comfortable with them.

I would say that they are pretty good. I think they do a good job within the limits because I have a 105 year old house.

I haven't really comparison shopped on their pricing. I think that their prices are pretty good. Their people are nice and I don't have any pests. A few years ago, I had a wasps nest in a tree outside my door. They came and took care of it free of charge.

They were really good. I just did not like the idea of having to sign up for a year. The overall experience was good. They were responsive, punctual, and professional. I would use this provider again.

I am very happy with their service. They do a great job. If you do have any complaints, they'll come right back out and make it right.