I definitely will not hire Stephen again. If YOU do, "be-on-your toes' (especially projects taking longer than 1 visit to complete)! The last evening Stephen was at my home, I invited my neighbor to meet him to discuss projects at her home (many, having a large, unfinished home addition), as I respectfully give referrals to those who are trustworthy and do a good job! Her projects and my own, will now go to someone else. Someone who is approachable and willing to take responsibility for his mistakes to achieve a satisfactory outcome for all.
Description of Work: In the past 2 years I've hired Stephen on 5 or 6 occasions for small, home repairs and was always satisfied with his work and price. Having developed (what I thought was) a trusting relationship, I asked him for quotes on 2 larger projects at my home - to "remove and replace SEVERAL rotting deck boards" and "my driveway has MANY cracks that grow weeds, are you able to fill those cracks with tar and then cover the whole driveway with black sealer?" His quick response was, "yes, $XXX each (plus materials) and if it is different, I'll tell you before I start." Great! I asked when he could begin (stating I had visitors coming and would like to plan around his work). I never heard back until a month and 3 emails later - the last email I asked if he was still in business or I'd need to look elsewhere???!!! Immediately he apologized for missing all the emails, saying it was "his error and yes, I can be there next week". I thought, okay, time flies and things happen! I hired him. . Stephen started that Monday and worked each day through Thursday. He was there each night when I arrived home from work, at which time I would pay him for his day's work and pre-pay for the next day's materials. By Thursday evening I had paid for both jobs, in full. No time during those four days did Stephen ever mention a change from his original quote, never mentioned anything about the projects being more time-consuming than planned. How shocked I was on Saturday when I reconciled all the little receipts with handwritten additions and subtractions, to find that I had paid him twice as much as he quoted!!! My reaction was, how can a person in business 9 years be THAT FAR OFF and, more importantly, why hadn't he told me when he realized the job would cost me more? I paid DOUBLE his quote! In addition, I found several errors (not in my favor) in his billing. I sent Stephen an email asking if we could discuss our differences. I heard nothing back so in a few days I sent another email detailing the errors and asking to negotiate the huge difference in his quote. Here is Stephen's response (S=Stephen, M=me): S - "I don't like giving unseen quotes over the phone/email because this is what happens---what the customer thinks the job is and what safety and quality require once I dig into it. Estimating is based on experience but it always has this error factor" M - My first thougtht - I didn't think 'anything' about the job, that is YOUR job as the handyman in business 9 years and it's why I asked for quotes!!! I can bake cookies and tell you requirements for that, but I've never repaired a deck or aging driveway, YOU have! As a layman, all I can do is tell you what I think needs to be done; which I did! Second thought to myself, if you DON'T LIKE giving unseen quotes, WHY DID you!! A whole month's time went by between giving me the unseen quote and starting the job. You had plenty of time to LOOK at my jobs (I live in your immediate work area). At the very least, once you arrived that Monday I should have been told the price would change. I ended up paying you in the same range of quotes I'd gotten from professional sealcoating companies. It's not an apples to apples comparison - I should have been given the choice to have you proceed or look at the alternatives. Instead, you made the choice for me. by not informing me of the change in price. S - "I do admit to not keeping a very good track of time spent relative to the estimates, roughly 6 hours more for the deck and 3 for the driveway. There were a lot more weeds on the driveway than my unseen quote expected". M - That's the reason a seasoned handyman would look at a job before quoting. OR, when you saw the driveway that Monday, you should have called me. As for the deck, I described it as having 'SEVERAL rotting boards. You'd seen my deck and it's size - SEVERAL rotting boards has to give you a fair clue as to the time involved! Your time is where you certainly could have negotiated with me (if you wanted my continued business). I am a fair person, in fact, I paid you more than you asked, for one small job. Since I'm fair, I like to be treated fairly. We could have had a 'win-win' outcome, but you chose to wrap-up our business with the following comment: S - "In closing, deceit was not intended, nor given. Thus I stand on the charges requested." M - I never mentioned deceit so I'm not sure why Stephen did! (???) I only mentioned negotiating what I considered to be an unfair situation. In addition to labor being double the quote, here are other items of note: Stephen is very casual (that's okay) in his accounting. His 'invoices' are the printed store receipts (some very small) with handwritten additions and subtractions of labor, truck charges, credits etc. It's time-consuming to reconcile a 4 day project with a plethora of receipts but when I did, I found several errors in computation as well as unexpected charges: 1 - I misunderstood one of Stephen's 'verbal requests for payment' and wrote a check for $170 when in fact, it should have been $107. Stephen's response when I brought it up, "I'm surprised I didn't catch the error, I'll put it towards future work." My thought, "it's my money, please give me the refund"! 2 - He charged for a saw blade (used on the deckwork), saying he was going to deduct it from the receipt but 'missed it'. 3 - A charge (small, but nevertheless) for something totally unrelated to my projects. He said he "couldn't place it, so he'd simply refund it." 4 - He gave me a $60 credit on a $70 overpayment on materials. He said "it was a math error." 5 - A large bottle of wood glue was on my bill - he used 1 small swipe on a little crack in one of the deck boards (I was there to witness). I'm thinking, wouldn't this be something you could have provided and if not, can I keep the bottle, it's full?!! 6 - Lastly, Stephen wanted to charge (over and above all else) another $40 to haul a 'very small' stash of rotten deck boards to a landfill. I managed to save myself yet another unexpected cost by taking care of that myself!! When all is said and done, I'm looking to establish a new relationship with another handyman.