LAKE MINNETONKA MOTORSPORTS

My whole experience with Minnetonka Motorsports was horrible. I will never recommend them to anyone. Why: Once you purchase the dock, all support and help is gone. If you have issues with your order, get ready for phone calls and emails. Make sure you have written documentation. I have multiple emails and voice messages trying to get responses. They don't seem to care once they get their money. In addition, they tried to raise price on me so I would live with what I had versus switching it out for what I thought I was getting. Don't count on the Manufacturers help either. STORY: I purchased a Dock from them because at the time they were the only ones that sold FLOE docks (that has since changed). I had them come out and help with our unique dock needs and all the communication following the onsite was on the phone. Those that do research will know that the FLOE's Dock design eliminates the poles on the top dock surface and allows you to use a socket wrench to raise and lower your dock without going into the water. Each dock section has holes where you can take off the cap and use a socket wrench to raise\lower the dock. Well I received my order and one of the dock sections we received didn't have the socket hole on both ends, just one end, which would mean I would have to go into water to raise it. Defeats the whole design purpose. I called Pat and told him the situation and concern. He advised it would take 2 minutes to raise and lower and shouldnt be an issue. I told him, well I don't want to get it in the water and regret it. Maybe we should switch it out now. He said no worries, it'll take a few minutes and if you don't like it we'll change it out and just pay the difference. It's more money to have those sockets on the dock. I decided well, I already paid another company to install the dock (Minnetonka Does NOT install) and to change it out wouldnt be easy, so 2 minutes a year, no big deal....WRONG So, the water level went up a lot. I needed to raise my dock. Our setup consists of a ramp going to that section that was missing the sockets on one end and it literally took me over an hour to raise it. I had to have a friend come help because it was so heavy to lift and tighten and I was getting tired of swimming underneath and back while holding dock up. Due to the tension, I could only raise it barely a quarter inch on one side, swim under, do the same, etc. This was not going to work long term especially with the water levels on our lake raising and lowering so often. I left Pat messages and numerous emails with no return. Finally once he talked to me again, he quoted me an astronomical amount and delivery to swap the pieces. He was basically trying to force me to stay with what I had by raising the price. How did the price go up by 2.5X? This went on for weeks and weeks. Finally, after numerous emails and phone calls Pat agreed to normal price and did resolve it. He came and switched out the pieces. I have yet to use it because by the time we did this, it was November!! A whole summer of work to get this resolved. CONCLUSION: The lack of returned phone calls, the price increase, bad support, I would say look at another company for a dock.