Bonfe

Fine except it was crazy expensive. They came over as part of their free electrical checkup as part of their home services program I paid on monthly fee for. I was put on the spot to replace one outlet and they charged $488 just to replace one outlet for a GFCI one. It was no more than 20 minutes of work. I quit my membership in their home services program immediately after this was done.

The tech was on time, professional, and friendly. He replaced an inexpensive thermocouple in my water heater that wouldn't stay lit. It took him about 15 min. and the charge was $830. Do the math and figure out what that equivalent hourly rate would be (over $3000/hr.). I felt I was in a bit of a "box" and agreed to the charges prior to him starting the work (my bad!). That is an absolutely ridiculous and exorbitant charge for the amount of work. It didn't cost me that much to have my furnace blower and motor replaced last year with a different company. It took that technician two trips and a much longer time to repair. I certainly wouldn't recommend Bonfe for anything. They have figured out how to take advantage of you.

Caution advised!!! Read this whole review of interested in what you might get yourself into. I have never written an online review before, but felt the need to warn others of this company. A job with them started with a corroded bathtub drain causing backup into the tub. After the problem was identified, the tub drain was replaced. As per the technicians, several other connections to a bathroom sink were not up to code. After extensive and expensive replacement of all these components (thousands of dollars)----I was told a St. Paul city inspection was NOT needed. Red flags already raised?? During this job, a hole was punched into a bedroom closet wall. Immediately after the job, a sewer gas smell emanated from the closet, and the toilet made a gurgling sound when flushed. Turns out a vent connection was all of a sudden loose (likely accidentally caused during repairs). The rest of the closet wall had to be removed and thousands more spent on replacing old venting. Again---I was told a city inspection was not needed. I had to spend $1500 to repair the wall. I had to take it upon myself to call the city. An inspection was ABSOLUTEY necessary. Turns out---Bonfe NEVER EVEN FILED a permit TWICE for these two separate jobs. They were double fined by the city, but can you imagine the problems this could have caused during a future sale of the house? How many other people have not had a proper permit filed or inspection performed? All I got was runaround from this company. They stated their permit coordinator was “too busy.” Her only job….messed up twice. It isn’t like St. Paul is a smaller municipality infrequently dealt with. Several technicians told me no inspection was necessary. So either they truly did not know (even a dumb homeowner like me knows better), are too lazy to care, or are completely negligent. They did not place nail guards over exposed vent pipes. Again, I had to coordinate them placing these----and they tried to charge me a $89 service fee!! No way that was happening. How does a dumb homeowner know these were code and several certified plumbing technicians didn’t??? They damaged the bathroom ceiling and tile accidently cutting into it from above. NO offer to reduce job cost or repairing this damage was made. Stuff happens---I get that----but at least make an offer to discount what it will cost me to repair. When getting the runaround, I asked several times to speak with the owner and was denied. I was told “he does not speak to customers.” That’s how a small local business runs? This isn’t a Fortune 500 company….. They charge SIGNIFICANTLY more than competitors. I was thinking this came with better workmanship and treatment of customers. All I got was apologies. I am a super reasonable and patient person, but even I could not believe how everything went down. None of this is embellished or exaggerated, just documented as it occurred. So------again-----caution advised.

It went very well. The plumber that we had Joe McGuire was very professional, knowledgeable, new exactly what he was doing and what had to be done to fix the problem. We would highly recommend him for your plumbing needs.

The first time they sent a technician and it failed, they sent a plumber and it was good. I signed up for a membership with them to get a free checkup but everything that needs to be done it was expensive. I am cancelling my membership with them the after year is up.

The plumber cut the copper pipe and capped it, not at all what was expected. Charged $297.00 for 10 minutes work. The price quoted was out of line for the work done.

A couple month ago they came out and replace the pipes on my shower because there was a leak. We paid about $900. Yesterday they came back to replace the same thing only on a different bathroom, they charged us $1500. I thought that was really too much but my wife insist on having them fix it. Next time, I'll try someone else t

They showed up to a look at the faucet and said he needed to get the parts to fix it. My wife paid then $450 down. When he came back he put the parts in and she paid the balance of $488. I let her handle it. I didn’t know the cost until after the job was done. This company is ripping people off. I had gotten two other quotes that said it would be between $150 and $450. How can they charge over $900? That more than twice as much as anybody else. We live in a senior condo. They are ripping off seniors

Well you know how it is, when you're married and your husband decided he was going to fix things you just go ahead and let him do it. So he fixed the handles, well he thought he fixed it,:-) anyway I end up calling Bonfe and let them look at the issue, they fixed the problem and was able to keep my secret from my husband. Bonfe was fantastic!

We've used them for about five or six years.