QUALITY ONE AUTOMATION INC

The irrigation system was not installed correctly on 7/3/08 and it has NEVER worked due to the company not flushing the system properly and has resulted in clogged valves and drip lines. The owner's only response has been that it is not his responsibility. He wanted to charge us for any service calls even though the system was warranted for one year. The industry standard for installation of an irrigation system being run off of well water is to flush the debris and sediments from the well holding tank inside the house to prevent it from clogging valves and drip lines. This important step was not done by the irrigation company. In fact, the owner is not even aware that this flushing on installation is needed. The owner blames the failed system on me for not disclosing to him at the consultation that we had manganese in our well water. He did not ask me if we had manganese in our well water and I had no way of knowing we had manganese. He didn't tell me we were responsible for knowing what was in our well water. And no customer would assume an irrigation company was relying on the customer to be the expert on well water. He says he properly installed the irrigation system to treat rust. There were also rust sediments in the well holding tank and he did not follow the correct procedure for rust since part of the procedure is to flush the rust sediments. What ruined the system is him not flushing the system. Even if the word "manganese" had popped into my head and we told him about it, the end result would have remained the same: Since he wasn't aware of the industry standard of flushing out the system, I'd still be sitting here with a $7200 system that doesn't work. The owner is blaming me for his lack of knowledge of his industry.