Northland Coating Inc

This company worked on my garage floor a few year ago. And I have a limited lifetime warranty on this job. Recently I was trying to connect with the company regarding my warranty and wasn't able to get hold of anybody. I called few times and left a voice mail, tried to connect with them on their website. And no one ever responded. This is very frustrating and disappointing.

We used Northland Coating this year to seal coat our basement floor. It will last for decades. It all started when we had some basement flooding and then decided to use Luxury Vinyl Plank on our basement floor. We purchased the flooring (special order so it couldn't be returned) and then started tearing up carpeting and pad. What a disaster. Whoever glued the pad down must have danced across the floor with glue. Circular patterns, waves and open areas - no logic. The pad was a nightmare to get up, especially where they just seemed to pool the glue. But that wasn't the worst part. The floor was so uneven with lots of valleys and a really high spot in the middle. We couldn't lay the flooring on that. So we rented a grinder and tried to even out a lot of it. It was too much variance. I started calling places to level the floor with fill. Either they were booked out for 6-8 weeks or one company wanted $6000. Everyone else was $2400 - $3000. Then I obtained two quotes for sealing the floor instead. One of the companies we previously had done business with came in at almost double the price of Northland. Plus they wanted to speak to my husband too. Seriously, if I am paying why should you need to speak to anyone else? Northland was great. Justin came out and quoted our project. We were originally going to have most of the basement coated in 2 phases since we had very large items that couldn't be moved out (a piano was one of them). There was one area we were going to leave carpeted but ultimately we had the basement done in 3 phases. Scheduling was easy. It is a messy project as they do some additional grinding. They try to keep the dust to a minimum but it is dust and gets around. Justin gave me a link to the supply company and I was able to pick a custom mixed color for our floor. You can choose from many colors or design your own. You can also choose the flake size. The supply company also had a tool where you could upload your photo and show the floor color in that space. It was easy. Choose some texture in the floor or it will be slippery. The floor looks great. I even have the piano metal wheels just sitting on the floor and they are fine. We scratched the floor slightly moving a heavy object but it is hard to see unless the light hits it just right. This is a solid floor. It has been months now and it is holding up just fine. Plus it is waterproof. Jake and his team did a fine job. They completed all 3 phases and cleaned up nicely. We do have seams at the phase transitions but you won't have them if you complete the work in one phase. There was some chipping at the tile transition to the bathroom but Justin offered to pay to fix it. We just negotiated the price down for phase three. I was able to fix it myself using some supplies from Ace Hardware and a YouTube video.

It went great. Justin (the owner) sent out Jake and Kyle to do a patch job for free and had started to do it when we talked with them about their opinions about the job. They said they would do the job for free, but it might look a bit patchy when complete as it would be difficult to match the previous epoxy color. They talked us into redoing the entire floor for a small part of the actual cost. Jake and Kyle were extremely friendly and professional. Plus, they did a great job. The job site was extremely clean. I would definitely use them again if needed.

It was great! They explained the process and it took exactly as long as they said it would. I’m quite pleas d with the results.

We have a 2 1/2 garage with a matching tuck under garage. The top garage developed a small crack that leaked winter snow melt to garage below. Northland had a solution whereas other quotes couldn't guarantee future leaking. Great job. Took 4 days and best price on of 5 quotes.

Joe was able to give us an actual price over the phone based on our emailed photos and the square footage. The crew was skilled, punctual, polite, and friendly. An added bonus: not everything that came out of that 50 year old garage went back in. Boy, does it look good now!

After repeated calls I did reach Joe Miller, owner of Northland Coating. Based on my stated square footage, but without coming out to see the floor or ask any questions about condition, cracks, etc. I followed up, as requested by Joe, with an e-mail with a picture of my proposed floor color. I asked questions in the e-mail. I received no response to my e-mail, did get a voicemail asking me to call Joe. I called, repeatedly left messages, no return calls. I will not use Northland Coating for my project and do NOT recommend that others do, as well. Not credible, reliable, or professional.

Wonderful! Exactly how I hoped the final product would look. We have a new room!

Chris and Jake performed the work over a period of 4 days. They were punctual, professional and explained what they would be doing each day. They were hard working, neat appearing and very personable. Couldn't ask for more! My wife and I love the floor and my wife says it's too nice to park the cars on.

worker were on time and let you know what they were doing each day. They were flexible when it was a rainy day.

It went well. The estimate was given clearly; the process was explained and scheduling and timing went very well. The crew cleaned up after themselves and answered all questions easily. This provider did my floor with the following process. Day1 1. Grind floor down with machine and hand grinders. 2. Fill in divits and pock marks with epoxy and other material which hardened overnight Day2 1. Grind off waves or other "high" epoxy left by trowels. 2. Painted on Epoxy and covered with flake. Day3 1. Clear off excess flake, sweeping, buffing and blown out dust. 2. Painted on Epoxy and covered with flake. Day4 1. Clear off excess flake, sweeping, buffing and blow out dust. 2. Painted on Polyurea top coat.

Justin stopped by to look at the garage and give us a proposal. He offered several helpful suggestions for options, and pointed out the areas they could treat. We were impressed with his knowledge and willingness to stand behind the product. We had estimates from a few other vendors, some of which were franchises. We found that Northland coating had the best combination of quality, warranty, and cost. The job itself went well and stayed on schedule. Justin was on site leading the project each day. His crew was professional and did a good job. The finished product looks great and should extend the floor's life for quite a while. It's great to find a small, family-owned company that does great work. I'll recommend them at every opportunity.

Kris & Kyle did our garage floor, they were personable, prompt, paid great attention to detail and left the project cleaned up and protected at the end of each day. Kris explained what would happen each day and how long we would have to stay off the finished floor. While I would hire them again, hopefully this floor coating will outlast us.

Very responsive. We just didn't go with his company because we decided on a different floor coating color combo.

I called for information & Joe called back within hours. He came to the house & gave me an estimate the next day on a Friday afternoon! The scheduler called me in a week & the job was done 2 weeks later! I couldn't believe the fast turnaround. These guys were great. They came when they said they would, did exactly what they said they would (& more), & the garage looks terrific! Couldn't ask for better.

Excellent from my first call to the end of the job. I was always kept informed. Quick response estimate. Foreman scheduled job quickly. All went perfectly. The floor looks SO NICE that my wife says I must now paint the garage walls!!!

Project took 4 days. Days: 1) Diamond grit, prep repair 2) Primer 3) Body coat-epoxy 4) Polyurea coating. Epoxy is 36 ml thick and is 100% epoxy with no added fillers. Crevices in floor were repaired and troweled with epoxy. They coated up the wall at no extra charge and brought their own generator and HVAC. The workmen were extremely polite and kept me informed at all times. They are an absolutely outstanding company and a complete pleasure to work with. They have done work for Saints Stadium, Boston Scientific, Mall of America and U of M. BBB gives them an A+ rating with no complaints.

Amazing quality, I just stared at it forever when it was done. Little details I had never thought about like sealing the corner cracks and cutting drain lines made a big difference. We had the garage done in grey, and the laundry done (for 740) in beige, both with flakes. The garage also has a slip resistant coating. It was a lot of work, they were there 4-5 times doing different parts of the job, very clean. They are hard to get, in high demand. They were working on the mall of america when we had our project completed.

Justin and his crew did a great job on our floor. It took a day longer than expected because it rained and they didn't want the floor to get wet before they got finished. The floor looks great and we would recommend Northland Coating.

Joe Miller came out promptly when I called. His demeanor and explanation was so much better than the other companies I contacted. He did not require a down payment like the competitors and his quote for the job was lower. I scheduled the job a few weeks out and they kept to the schedule. Justin was the lead guy on the job and sometimes his call backs were not prompt. The job takes 4 days because of dry time for each application. The first day was confused and Justin and crew arrived a couple hours late. But then the next three days Justin and the crew were timely and very professional. They were very careful with each application and explained everything. Justin gave me some good tips to keep the floor looking good.The finished job looks great. I am very pleased.

Northland did what they said they were going to do, no issues and the floor was completed just as they said. Garage floor looks fine after ~ one year from coating.

Northland's staff were on time each day and cleaned up after each application. The crew was careful and thoughtful. We couldn't be any more pleased.

They were friendly and profession. They did what they said they were going to do. It looks great!

The workers had great communication with me as to what their process was, what I should expect as to time it would take them to do the job (each of the 4 day process) and precautions as to limitations of the use of the garage until their process was done.

The SHORT story-- First attempt, They didn't put enough hardener in the epoxy coat and part of the floor never hardened up. Plus, they didn't get all the paint off the floor before putting the coating on. Second attempt, They sanded the top surface and put another layer of clear on. They left lots of sharp pieces hardened in to the floor. Dangerous to walk around barefoot (this is a family room and bedroom). Third attempt, They sanded the top surface again and put yet another layer of clear on top. Still *lots* of lumps that I sanded by hand so the trim boards would fit into place. A while after this, the floor began to bubble up where they left the paint on from the very first coating. Fourth attempt, They sanded off the entire floor but let the dust go everywhere. I think at this point they just didn't care anymore. What could I do anyway? After I wiped the floors down by hand to make sure they didn't miss any areas they put on what will be the very last coating they'll do for me. I think it's good now but this whole thing was a major pain and I'm still cleaning dust from stuff. I'll never use them again. Period. The LONG story-- After our basement was flooded in the summer of 2013 we had two rooms of carpeting and pad pulled out. I decided at the time that I wasn't going to put any more carpet in the downstairs. I decided instead to have the bedroom and family room floor epoxy coated. I was originally going to grind and coat the floors in both rooms myself. I rented a grinder from a local rental shop and set to work on the bedroom floor. I soon found that wrestling a 350 pound piece of equipment was beyond my abilities and decided to let someone else with more experience do the work. After looking through the listings on the Angie's List website I selected Northland Coatings because they had an A+ rating and everyone loved them. After talking with Justin he looked over the floors and gave me an estimate of $1400 with a $100 discount. Seemed like a reasonable price, so I hired them to prepare the floors in the family room and bedroom and apply a two-step epoxy coating to them. Again, I specifically hired Northland because they had an excellent reputation on Angie?s List. First attempt. Northland brought in their specialized floor grinding equipment and ground the floor in both rooms, and applied the base coat, chips and top coat, but a portion of the floor never hardened. Imagine a section of your family room floor that you can leave hand prints in, and has a powerful chemical smell. After waiting for several days for things to improve I called them and they came back out. Justin acknowledged that a portion of the clear top coat had not had enough hardener mixed into it. He offered to regrind the entire top coat and put down a new layer, and I accepted. Second attempt. He and his crew returned and took the grinder to the floor to strip off a portion of the old top coat and applied a new layer of clear top coat. This layer hardened normally. However, the cleanup step in between grinding the old layer and putting on the new top coat had missed a substantial amount of clear epoxy fragments that had been part of the original floor. These clear shards became permanently embedded in the floor and were dangerous to bare hands and feet. While feeling for them I accidentally cut through the skin on my finger. Imagine chunks of ice sticking up out of a frozen lake surface. I called Justin and explained what I was seeing. He came out for another look and agreed to come back a third time to regrind and clean up the floor. Third attempt. The crew returned and ground the surface and put down an additional layer of clear top coat. This layer hardened normally. The number of sharp edges sticking up from the floor was reduced, but there were still enough fragments that in order to install baseboards in the two rooms I had to crawl around the floor with a sander to grind the points so the baseboards would fit. At this point I decided to keep the floor I had. Blistering. Two months after the third attempt, in the middle of last winter, the floor in the family room developed areas where the epoxy lifted from the concrete. I called Justin to come out and he poked the bubbles with a pin and water came out. He reminded me that hydrostatic damage - water pushing the coating off the concrete - was not warranted, but he was frankly surprised that it happened in this case where the basement floor was only three feet below ground level. He offered to remove and replace the floor for $600, less than half of the original purchase price. I had been puzzled why the floor in the family room developed bubbles but the floor in the bedroom has been rock solid with no trace of bubbles. I believe the difference is because when I ground the concrete floor in the bedroom I removed all the paint that had been on it. I remember seeing patches of paint left on the floor in the family room after Northland had finished grinding it, before the epoxy was applied. At the time I thought they knew what they were doing, but I don?t think that anymore. Epoxy doesn?t adhere well unless the concrete is exposed, and there were areas where the old paint still covered the concrete. I went to one such bubble and sliced around the edges and lifted the bubble open. Inside it there was a layer of grey paint stuck to the epoxy. The floor hadn?t been completely cleaned before putting down the epoxy so it pulled the patch of paint away and the floor bubbled up. Because I cleaned the bedroom floor myself there was no paint remaining, and I haven't seen any bubbles. I called Northland and explained what I saw, and what I thought was the trouble. They came out again and we talked about the bedroom floor with no issues and the family room floor with several spots where the coating was bubbling and pulling off the concrete. I agreed that hydrostatic damage was not under their control, but cleaning the concrete properly was. Finally the owner asked me ?What do you want?? I answered that all I had ever wanted was a floor that was properly applied. He agreed to do it one more time, and whatever it turned out to be was what I was going to have. They agreed to come out one final time to remove the floor to the bare concrete and re-apply it. On the agreed upon day they came back out and began to strip the coating for the new floor. When they first came out Justin had two or three workers with him. He took a minute to explain the equipment used for the job. There was a floor grinder connected to a special vacuum that was made to trap grinding dust. It was five feet tall and worked very well. The workers also taped up plastic to seal the rooms off from the rest of the house in case the dust got out. The second time they dropped off one guy with the grinder and a five gallon shop vac. No plastic, no concern for the dust. That shop vac was completely overwhelmed. I had purchased two fans and put them in the windows blowing the air out just as a precaution, but it didn't help. The concrete dust was like a fog in the basement, and it went EVERYWHERE. It was in the furniture. It was in closed cabinets. It was in closed drawers. It was in the coats and in the furnace and in the washing machine, and even went into the crawl space. There was no place in the basement that did not have a coating of concrete dust on it. Even today I'm still cleaning it out of things. Fortunately I had turned off the air conditioner before the work or that dust would have been pulled throughout the house. When I went down to look at the work I saw that they had skipped grinding the corners and left the old floor there. When I talked to Justin about the corners he said they weren't going to do them because they would stir up dust. I told him ?You've already done that. The entire basement is coated in dust?. He didn't respond to my comment but did come back to do the corners. After the grinding was done I spent a couple hours on the floor on my hands and knees cleaning the floor with a wet rag and using chalk to mark areas that had paint remaining. Then they came back and touched up those areas. Fourth attempt. They came back on 7/18/14 one final time and put down the last coat over three days. It has now been roughly four months and the floor has been solid with no areas of bubbling. I told them that at the one year anniversary I will report on the condition of the floor. I expect it to have no bubbles, although Northland says it probably will. We'll see. This should have been straightforward. I wasn't asking for some exotic floor under difficult conditions. If the paint had been completely removed from the floor before coating, and if the epoxy had been mixed correctly, I'd be one of their customers who raved about how well they'd been treated. I wish that had happened.