COMFORT SYSTEMS INC

The technician performed a few tests, confirmed that the boiler ran, and did some checking to be sure water was circulating around the baseboard pipes in both zones. I paid the technician for his 1.5 hours labor and assurances that my boiler system only needed a minor update but would otherwise be in good shape for the whole winter. That said, it turns out the technician offered incorrect advice about a thermostat and connected zone valve which cost me money for unnecessary replacements. The technician also failed to notice and/or mention a severely corroded float valve and expansion tank which failed not a week later (picture attached). After testing the boiler's drain valve it didn't stop dribbling, but the technician failed to note this. I received an invoice two weeks later which was mailed to the wrong address, and which incorrectly indicated that I still had a balance due. I sent an email documenting all of these problems to Comfort Systems Inc's management, including pictures of the corroded and failing equipment. I received a short reply from Chris apologizing for the invoicing problem, but he didn't acknowledge the other issues or offer any concession for my unnecessary costs and preventable emergency. Perhaps it was my mistake for not making clear that I wanted more than a scant few words of apology, but this further inattention to detail has ensured that I'll look elsewhere for future HVAC needs.

After determining that Comfort Systems Inc here in Saint Peter is a licensed Lennox dealer, I gave them a call to inspect the Lennox furnace in a home I am looking to buy. Scheduling an appointment was easy, and Aaron showed up right on time. He got right to work and ran all of the tests expected, after which he discussed all of his findings. He pointed out a few minor concerns and one which isn't major now but could come up soon, and even showed me a couple nifty tricks to deal with common issues on that particular model of furnace. I feel much better going forward with the home buying process after this inspection and appreciate Aaron's professional, informative rundown of what to expect as the owner of the furnace.