Window World Of Twin Cities

it went very well ,from Brad the salesman who helped me in many areas , double hung on outside to match lower level,and color choice on molding on inside to color choice on outside, the jam and molding in one piece was very impressive,the price was more than fair for what it did for the appearance of my home both inside and out , changed rooms big time,the install team,IVN was beyond great in taking care of me in all areas,clean up Q and A while i was watching install, showed me how to remove to clean and put back, screen operation, great group of guys, the big seller at the time was 150 meals to my food shelf, that made me pick up the phone, great deal Brad was great at taking care of that for me, over all excellent job done by Window world of MN, thank you so much James Tadeusiak of Fridley MN

0/5 TERRIBLE SERVICE! 59 days past our quoted install date, we finally got our windows installed. It took nearly 18 weeks when we were told 9-11. Not only that, the sales rep was very pushy and lied about multiple things To make a sale that day when I was hesitant. Even said to me “if you don’t make a decision today I will have to waste my gas driving back out here.” Window measurer cancelled at last minute for no reason when I took PTO to be there. When he finally came after I rescheduled, he walked on my brand new carpet with his shoes on and didn’t even ask if he should remove them first On our scheduled install date (16 weeks later), I was quoted an arrival time of 8-10am. the contractor called me at 7:30am to tell me they weren’t coming out because of a 30% chance of rain. AGAIN, a last minute cancellation in which my boyfriend stayed home from work and used PTO for. Lorrie, the customer service rep that I talked to was a snot. Requested a discount, she said no. Requested to cancel, didn't respond to my calls or email for 2 weeks, finally got ahold of her again and she lied about calling me and emailing me and I “must not have gotten them” acting like I was the liar. she said I couldn’t cancel. I SIGNED A CONTRACT STATING MY WINDOWS WOULD BE INSTALLED IN 9-11 WEEKS. THE CONTRACT SHOULD NO LONGER BE A LEGAL BINDING IF THE INFO ON IT IS FALSE. I asked to talk to a manager. Mike the manager was not at all sympathetic about anything. Did not care that all his employees are unprofessional. Did not care that combined, my boyfriend and I lost out on 3 full paid days of work because of their lack of communication. ONLY Said there was no way he could control the weather, as if that was my only issue with this crappy company.. NOT. Mike finally promised a discount, but would not tell what that discount would be until AFTER install.?? That’s the sketchiest thing I’ve ever heard. Finally, install day (18 weeks later) the window installer left without framing my windows With brick molding which was supposed to be included with instal. Also paid for 2 additional windows to have new brick molding put on for aesthetics at $90 each. The installer told the city inspector when he questioned why the new windows we’re framed and the guy said “the homeowner decided they didn’t want our company to do it.” ITS ON MY BILL OF SALE..called and complained again, the project manager came back out the next day and offered to wrap the 3 windows they installed for free to make things right. (An upgrade from brick mold and A $400 value they claimed) Then inquiring about my “discount” I was offered by manager mike, he gave me a wimpy $100 off. For all that? And then refused to take the $180 charge off my bill for the brick molding on my other two windows that I DID NOT EVEN GET. CONTACTING BBB IMMEDIATELY

Salesman was knowledgeable and informative. However, he used the sales gimmick of stating that he could give me an additional discount due to meeting a quota if I purchased on the spot. Fortunately, this was my last estimate so I knew the price and quality were good. His gimmick got me an extra discount but the gimmick was a little old-school, high-pressure and insulting. Based on quality and price, the windows should sell themselves. The rest of the process when well with windows being installed. They seem good and have a great warranty.

They did a good job, very punctual and thorough.

The window measuring was precise. Communication was excellent. The installing team was amazing. They worked efficiently, communicated well, and provided a beautiful product. I would definitely recommend them or use them again. I ordered wood-tone on the interior of the windows and was able to match my window frame. On the outside I had a wrap put on for low maintenance. It looks amazing.

It went fine. One of the windows still has some air coming in under it. They advised me to have someone come in and caulk under the window.

First I would like to start by saying the salesman was great and the windows and gutters were installed relatively quickly and well. Now to the complaint part. The siding installation experience was terrible. The dumpster was in front of my house for 3 months! Blocking my entire driveway and preventing me from taking my boat to winter storage (As the dumpster was delivered without notification) I had siding off my house with just TevDek for 30+ days (including many rainy days). Window World had to go through 2 different contractors and finally got a 3rd to finish the job. I had to call Window World several times (2x + a week) to see why the siding wasn't getting done, and what was going on. Finally, they sent a third team that got the siding up in 2 work days......2 work days....I had siding off of my house for over 30 before that. The siding was sitting in our driveway for 3 months in boxes that got wet with the rain and subsequently collapsed and fell onto my car. For the inspection, my husband had to take partial days off work, and Window World missed more than one appointment. I was very disappointed with the siding installation and hope that the wood under the TevDek didn't get wet in the 30 days it was exposed to the elements. I get that the installers are contracted out by Window World....but seriously after 30 + days of no siding....they should have been more on top of the issue. I would NOT use Window World again.

This was one of the worst experiences I ever had with a company. I made an appointment for an estimate a week in advance. At that time I explained the work I wanted to have done. The day before my appointment, I received multiple calls to confirm the appointment and talk about the job. I again explained the work I wanted to have done. I did mention that we are selling the house and that I don't want them to try to talk me into other projects. I was expecting this to happen because I was told it would take 1.5 hrs for the estimate. I took a day of vacation for the appointment because they only schedule appointments at 10 and 2. The day of the appointment I received a call 54 minutes before the scheduled time to cancel as a and quot;courtesyand quot; to me so that he doesn't and quot;waste my timeand quot; given that it is such a small job and they have a minimum of $1000. However, if I get another estimate for this job which should be around $250-$300, then he would match the price. At this point I was very frustrated because that would mean another vacation day for someone else to come out, then a 3rd vacation day for this company to come out to look at the job that he was supposed to look at today and a 4th vacation day to have the work done. And I was told to and quot;enjoy my vacation day, it's a beautiful day and the weather is greatand quot;. He does not care about the fact that taking a day off is not that easy for me as my coworker is out on maternity leave and we are in the middle of a large merger. I told him I would call the owner and share my experience. He told me the owner's name is Gary but when I called, I was informed that the owner's name is Terry. My experience with Terry was even worse. I didn't think that was possible but he proved me wrong. I explained my situation again. Terry told me that they don't match prices as I was just told by the first person. Then he told me he was in a bad accident and almost lost his life 5 weeks ago and today is his first day back and I'm the first customer he is speaking with. And he proceeds to tell me to and quot;enjoy my vacation day, that it's a beautiful day and probably one of the last beautiful days before winterand quot;. He was even more condescending than the first person. I wish I had recorded the call so that you could hear his tone of voice. I started to explain that this is a huge inconvenience for me and that he can't tell me to just enjoy my vacation day. I said it's not that easy to take a vacation day, that he doesn't know what is going on in my life. Then he cut me off and asked and quot;What IS going on in your life? Do you need prayer?and quot; I was dumbfounded. No, I don't need prayer for this, prayer won't insulate my basement. I need the work done on the day that I set aside for this project. I didn't actually respond to him. I was so appalled that I just hung up. Terry and his company have wasted way too much of my time already and it stops here.

Window World does luxury bath system installs when they are not able to install windows such as in the winter months. They arrived approx at 9 am and was completed by 4:00 pm that day. The installers arrived on time and they immediately starting covering my carpeting with plastic so they would not get it dirty. They proceeded to remove the old shower/tub combo and they took it with them to dispose of. Once the install was completed they completely cleaned my bathroom, which I really appreciated; my tub/shower combo is beautiful. The only problem I'm now having is while installing the bath system they had to remove my grab bar which was just outside of the old bath system. They did attempt to re-install the grab bar, but now the grab bar has completely come off the wall because it was not anchored into a stud. I now have holes in my wall, which I will have to patch. I called the office and left a message for Terry Derosier regarding the problem I was having and the person that took the message said he was in a meeting, but would see that he got my message; This was on 8/27/2014 and as of today 8/28/2014 no one has returned my call. This grab bar is very important for me to have because I have a tendency to loose my balance. I' m very disappointed that no one has returned my call.

Window World's best selling point is their price, after hearing a sales pitch and estimate from Champion Windows and Window Outfitters. Their lead time from order to installation was about 5 weeks, much better than the 7-8 week estimate that the sales person quoted originally. The installer was scheduled to arrive between 8-10 am and finally arrived at 10:30 am but did call to say that he was running late. He finished the work just as the inspector was scheduled to arrive at 2 pm. The installer was friendly and cleaned up the work space well upon completion. We were missing a tempered glass window, as required by code, due to its location next to a door. The sales person and technician who completed final measurements should have noted that requirement. Where Window World really lost points with me was in handling this missed requirement. There was not any follow-up communication after the intstaller left, saying that he would have a replacement window ordered and it might take 2-3 weeks. After not hearing anything for 2.5 weeks, I called Window World for an ETA, they did not have anyone on site who could provide that info so I had to leave a message. 2 days later, I received an email stating that the replacement window was now ORDERED and would arrive in about 2 weeks (a month and a half after the original installation work). 2.5 weeks later a technician was able to come over and put in the replacement window. He was also supposed to caulk around the interior side of 2 of the windows (since the previous installer forgot to bring his clear caulk) and supply some small parts that had been missing. He seemed a little confused on what he was supposed to do, he only caulked the bottom edge of the window (I wasn't there to check his work before he left) and didn't have the right missing parts with him. Generally, very poor communication from the installer back to Window World on these details. Also, a bit of a hassle for me, as I will have to schedule time with the building inspector to come over a 2nd time, as he wasn't available when the replacement window was put in. All in all, a good price...if you're willing to deal with the other stuff.

We are doing all windows, 13 in all, three at a time. Window World has so far completed 7 of them. Last year they replaced a Bay Window, everything went well from phone help and sales call to the installation. I have heard that WW uses cheaper materials etc in order to keep price down and such. I have no complaints about the quality of the Windows or the workmanship of the installation. If the materials they use are lesser quality I have not noticed and I will take the low price over the competition. I would recommend WW to friends and family.

They did lose our order and when they finally found it we had other projects going on. By the time they got to us, we had a timeline issue and we needed the work done prior. They do the windows and doors for us at that time and the price changed afterward. I was frustrated because I initially had to call them to get ball rolling and they mentioned that we had no order in the beginning.

I got a quote from them. The quality of the product was bad and so I wasn't impressed. I would not go back to them. They don't want to talk about the project but their prices were low.

The estimate was free of charge. The sales person that came out to our home was punctual, professional, and didn't try to over-sell us on anything we didn't need. Overall, we were very happy with the estimate and our seriously considering having Window World replace our windows. Their prices seem to be lower than other window estimates we have had!

They were very professional but we decided not to do our windows at this time. We may use them in the future

Customer service is horrible. They use a variety of contracts. To get an original consult should have been a sign. They cancelled twice once was a no call no show and finally the third time the owner showed up. When it came to the work again we had a few no call no shows and getting a hold of people was like pulling teeth. As for the job done we will have to wait until winter to find out. The first day the workers cleaned up well. The last day it was horrible. I was cleaning up insulation throughout my house, garage and driveway for days. They also left screws, staples and cigarette buts all over around the house, and I wasn't surprised when my car showed up with a flat tire. Professionalism needs major work. Oh and if they say they will do something get it in writing. We were told if any boards were broke they would be replaced. Needless to say we have boards that the cracks were filled with sealant only after complaining about them breaking them and putting holes in them. We need more work done, we will not be using them again.

Salesman came out, wrote up the order. A guy came out to measure the windows. They were ordered, and showed up 2 weeks ahead of time. The Company called and set up a install date. The install day arrived, they removed the old windows and installed the new one. Throughout the whole process they were on time and had no hidden costs or delays. This is the third time someone in our family has used Window World. They also cleaned up every little bit of trash and debris. I will use them again, I actually have a neighbor who wants the number of my salesman..

Great, quick clean and professional.

Eric came out and talked to us about options and cost. Cost was reasonable and he helped us view the options to give us the most for our money. Originally we were going to do some of the demo but ended up changing our minds and they were accommodating and were able to get the entire job done in the scheduled time even with the extra work. The front window had some issues we did not notice until a couple of months in. They came out to fix it and we all thought it was taken care of, but a couple of weeks later we noticed the same issue. They sent out another crew and determined that the sash needed to be replaced. They ordered it and within a couple of weeks it was installed on our schedule and has since been no issues. We would recommend their service for price, quality and service.

The salesperson had an extremely, unprofessional, and quot;hard-selland quot; approach. Most notably, he wanted me to sign on immediately, stating, and quot;I'll be perfectly honest with you, if I see two more windows, I meet my quota and will get a bonus. But I need to sell to you today for it to count.and quot; He repeated this and quot;bonusand quot; plea many times. In addition, when I mentioned that another company did provide a service that Window World did not, he said, and quot;if you like ___________ (name of company), why don't you just go with them? Their prices were good (though I found another company to match them- Window Concepts, but the gimmicky approach seemed sleezy and did not promote confidence in the company.

I had a great expereience. All the way from sales through installation. Great communication and honesty in all aspects. Installation was completed in time frame outlined. Very professional and friendly! Brad, my sale guy was amazing and showed up at least twice during installation. Actual installers were also amazing! Highly recommended.

They were very neat and cleaned up after themselves. Theirs was the best price we found and I was very happy with them.

They are friendly, answered all my questions-quick response. Timely in their work and took care of my needs.

The bid was solid, but it happened that another provider had an even lower price, to my surprise.

I thought they did a pretty good job at a fair price. They cleaned up well after the job was done.