We arrived at the U-Haul at 9 am. There was a line of 15 people ahead of me and only one person working. It took well over an hour to get our truck. When we returned later that day to return the truck there was a still a line and they charged me for a dolly that I didn't request or use (but it was in my truck). According to workers there, this is the busiest U-Haul site in the state. They should staff better if that's the case. When people are moving they usually have a schedule and people waiting to help. I was very unhappy with the wait.
Description of Work: I rented a moving truck
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
2.0
responsiveness
1.0
punctuality
1.0
$80
Tom H.
10/2012
5.0
truck rentals
+ -1 more
They were excellent. Their price and service were good. The trucks were in good condition. They are very customer friendly. They at the last minute were able to accommodate a change in my truck request. It is worth negoitating with the management on your very first contact with them.
Description of Work: They provided a 26 ft truck for our move.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,350
Diana T.
06/2012
5.0
moving companies, storage units
+ 0 more
Their mini storage department is run by one woman who was absolutely fantastic. She was helpful and friendly. She answered all my questions. It was a service that worked really well for me because I was able to use the boxes to store my things.
Description of Work: I use U-Haul for their mini storage services.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$400
Michael M.
05/2012
5.0
moving companies
+ -1 more
It was close to both my starting point, and my ending point. Their rates were reasonable. It was a good experience overall.
Description of Work: I rented a truck to move.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
CRISTY K.
08/2008
1.0
truck rentals
+ -1 more
I reserved a truck online, but was uneasy about their "guarantee" (if they don't have the truck you reserve, they'll give you $50, HOWEVER, they won't confirm your reservation until the day before you need it, and you also don't get to select the location for pick up). A few days later I called the 800-number on the email receipt and was transferred to the St. Paul location closest to my house. I was then immediately put on hold for about 10 minutes. When the guy finally picked up again, I explained that I wanted to confirm my reservation so I wouldn't be stuck without a truck on the day I needed it. He told me that they only had trucks available that day from 7am until 1pm, at the full-day rate. There is no way we can move all of our belongings in a 6-hour window when we were planning to have a full day to do so. And of course I don't qualify for the $50 "guarantee." At this point, it is too late to rent another truck from anywhere else, as it the end of the month is nearing. Thanks to U-Haul we now have to make last-minute alternate arrangements for a very large move. It is ridiculous that U-Haul cannot take and confirm truck reservations at the same time, which would prevent their customers from being left at the last moment with a huge move and no vehicle.
Description of Work: Attempted to rent a truck for a one-day local move.
Rating Category
Rating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
KERN N.
08/2005
1.0
moving companies
+ -1 more
AFTER CONFIRMING A RESERVATION FOR A TRUCK RENTAL, AN AGENT CALLED ME 3 DAYS BEFORE TO TELL BE A STORY ABOUT A TRUCK BEING STOLEN, SO MY TRUCK WAS UNAVAILABLE TO RENT. HOWEVER, INSTEAD OF RENTING THE TRUCK FOR THE DAY, THEY SAID I COULD RENT A TRUCK FROM 4PM OVERNIGHT. I THEN CALLED CUSTOMER SERVICE TO COMPLAIN ABOUT MY TREATMENT FROM THE LOCAL AGENT WITH THE THEFT STORY. CUSTOMER SERVICE WAS AWFUL AND MEAN AND COULDN'T DO ANYTHING AT ALL TO GET ME A TRUCK FOR THE TIME I HAD CONFIRMED DAYS PRIOR. THE AGENT WAS SHORT WITH ME AND HUNG UP ON ME WHEN I ASKED TO SPEAK WITH SOMEONE ELSE. AWFUL COMPANY THAT I WILL NEVER CALL AGAIN!
Description of Work: CONFIRMED TRUCK RENTAL FOR A ONE DAY MOVE IN-TOWN.
Rating Category
Rating out of 5
professionalism
1.0
$60
BOB P.
03/2001
1.0
moving companies
+ -1 more
THE WOMAN WHO RENTED ME THE TRUCK WAS OBVIOUSLY OVERWORKED, AND I CAN EXCUSE A BIT OF TESTINESS, BUT THE LACK OF CONCERN FOR ME AND MY TIME LEFT ME PAYING OVER SIXTY DOLLARS FOR AN ADVERTISED RENTAL OF $19.95, AND WASTING SEVERAL HOURS OVER
Description of Work: AFTER ENDURING TERRIBLE, PATRONIZING SERVICE AND GIVEN THE WRONG SIZE TRUCK FOR THE MOVE REQUIRED, I WAS OVERCHARGED THIRTY DOLLARS FOR REFILLING THE FUEL TANK, EVEN THOUGH I HAD THE RECEIPT FROM THE GAS STATION INDICATING MY PURCHASE. IT
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Service Categories
Moving Companies,
Rentals - Trucks,
Storage
FAQ
U-HAUL is currently rated 3.5 overall out of 5.
No, U-HAUL does not offer free project estimates.
No, U-HAUL does not offer eco-friendly accreditations.