Twin City Roofing Construction Specialists Inc

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Quick and nonproductive.

DO NOT USE THIS COMPANY FOR SKYLIGHTS OR CUSTOMER SERVICE. WHILE THE PHONE OPERATOR WAS INACCURATE, SHE WAS POLITE AND PLEASANT TO SPEAK TO. THE ESTIMATOR SHOWED UP 15 MINUTES EARLY, SMELLED OF SMOKE, AND SAID WE DON'T DO SKYLIGHTS UNLESS WE DO THE WHOLE ROOF, WHICH ISN'T WHAT WE WERE TOLD OVER THE PHONE. RUDE, INCONSISTENT, AND INACCURATE INFORMATION. WE THOUGHT FAMILY OWNED/OPERATED BUSINESSES WOULD BE MORE INTERESTED IN CUSTOMER SERVICE, ESPECIALLY IF WE SAW THEIR NAME IN THE ANGIE'S LIST MAGAZINE. THE ESTIMATOR DID NOT ALLOW TIME TO ASK QUESTIONS. PHONE OPERATOR SAID ONE THING, ESTIMATOR ANOTHER. VERY DISAPPOINTED.

THEY WERE QUICK AND EFFICIENT. THEY CAME WHEN THEY SAID THEY WERE GOING TO AND THEIR GUTTER PERSON WAS COURTEOUS AND KNOWLEDGEABLE.

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THE SALESMAN CAME AND HE WAS VERY SLICK, HE SAID THEY WOULD TUCK POINT THE CHIMNEY BUT IN THE CONTRACT HE LEFT THAT OUT. THEY CHARGED ME $40 A BOARD, AT HOME DEPOT IT IS ONLY $14 A BOARD. THERE ARE WARPED AREAS ON THE ROOF THAT THEY WERE SUPPOSED TO REPAIR, BUT THEY JUST DECKED OVER IT AND DID NOT DO A TEAR OFF OF OLD MATERIALS. THE SALESMAN MISREPRESENTED IN SO MANY WAYS, IT WAS NOT A GOOD EXPERIENCE. THEY CALLED THE BUILDING INSPECTOR AFTER THE ROOF WAS ON BECAUSE THEY USED ALL UN-DOCUMENTED WORKERS. I'VE CALLED ABOUT PROBLEMS AND THEY HAVE NOT RESPONDED.

BID WAS VERY COMPETITIVE, ALTHOUGH NOT LOWEST. CLEAN UP WAS VERY GOOD. MOST RESPONSIVE OF BIDDERS AND RESPONSIVENESS CONTINUED THROUGH OUT JOB. OVERALL BEST EXPERIENCE WITH A CONTRACTOR I'VE HAD.

THEY WOULD NEVER TELL ME WHEN THEY WERE COMING OUT. I WOULD JUST COME HOME FROM WORK ONE DAY, AND THE WORK WOULD BE DONE. A COUPLE TIMES THEY CALLED ME TO ASK IF I WAS SATISIFIED WITH THE WORK, NOT KNOWING THAT THE WORK HADN'T EVEN BEEN DONE!

I HIRED TWIN CITY ROOFING TO PERFORM THIS WORK ON MY MOTHER'S PROPERTY IN AUGUST 2002. THE ESTIMATE WAS REASONABLE. THE WORKERS WERE UNABLE TO COME ON THE SCHEDULED DATE IN SEPTEMBER SINCE THEY HAD NOT FINISHED A PREVIOUS JOB. THIS CREATED AN INCONVENIENCE FOR ME BECAUSE I TOOK A DAY OFF OF WORK. THEY CAME TWO DAYS LATER. THE ROOFING JOB WAS GOOD. THE GUTTERS WERE PUT ON AHEAD OF SCHEDULE. HOWEVER, ONE GUTTER WAS MISSED AND IT WAS NOT UNTIL THE FIRST WEEK OF DECEMBER THAT IT WAS REPLACED. ON THE WHOLE, DAVE WAS A GOOD PERSON TO WORK WITH.

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THEIR TRIMMING ON THE ROOF WAS VERY PROFESSIONALLY DONE. "NORMAL RANGE OF PRICE, NOT HIGH NOT LOW, JUST RIGHT ON THE BALL." ONE THING IMPORTANT TO HUSBAND: GAF CERTIFICATION WITH ROOFING. REAL BIG DEAL WITH ROOFING. MASTER ELITE AND THEY HAVE TO EARN THAT STATUS. THEY HAVE TO GO THROUGH TRAINING TO GET THAT STATUS. THAT ALSO MEANS THAT THEY GUARANTEE THE WORK WITH GAF, YOU CAN PASS IT ALONG TO THE NEXT HOMEOWNER. VERY COMPLICATED ROOFLINE. THIS GUY TOOK CARE OF EVERYTHING.

EVERYTHING WAS FINE WITH THE ROOFING. THEY DID A GOOD JOB ON THAT. HOWEVER, THERE SEEMED TO BE SOME CONFUSION ABOUT THE BILLING. WE STILL HAVENT GOTTEN OUR ITEMIZED BILLING. I FINALLY CALLED THEM TO JUST PAY FOR THINGS OVER THE PHONE WITH A CREDIT CARD, BUT I FEEL UNEASY ABOUT NOT GETTING A FINAL BILL AS OF YET.

THEY DIDN

THEY WERE VERY NEAT! THEY WERE COURTESY.