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TWIN CITIES MASONRY

Masonry, Chimney Repair, Patios,

About us

We are a small family owned business specializing in residential brick and stonework.

Business highlights

23 years of trusted experience

Services we offer

We build and repair chimneys, fireplaces, steps, retaining walls, veneers, and patios.

Services we don't offer

sweeping

Amenities

Free Estimates
Yes


Accepted payment methods

Check
MasterCard
Visa

Reviews

4.824 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
75%
4
4%
3
4%
2
4%
1
13%


Rating CategoryRating out of 5
quality
5.0
value
4.8
professionalism
4.9
responsiveness
4.8
punctuality
4.9
Showing 1-24 of 24 reviews

Aaron Z.
08/2024
1.0
masonry
  + -1 more
Beware: Do not use Twin Cities Masonry or owner Terry Holter for your home repairs/projects On 3/1/24 Terry at Twin Cities Masonry (TCM) provided an estimate for two projects I was considering at my home. I explicitly asked that he break out the prices for the two projects, as I was getting numerous estimates for the work, and wanted the ability to easily compare and choose what portion of the work I wanted any particular vendor to complete. He provided the following: 1) A stucco repair for cracks in the stucco on my chimney. a. Recommended a complete chimney tear-down and rebuild. $24,500 2) A minor repair and resetting of some cosmetic stonework on the front of my home. a. Recommended new footings and reset stones with new mortar. $1200 To complete the contract, Terry wrote “$25,700 or circle choices.” After receiving several other estimates for the first repair, with no other vendors recommending a full chimney rebuilt, I chose a vendor who was able to complete the chimney repair for $3800. On 4/29/24: I emailed the executed contract to TCM, and followed up with the mailed copy. As instructed, I crossed-out the chimney work, and circled the portion for #2 - the cosmetic portion of the work and mailed it with a check for $600 - half of that work, as instructed on the estimate. On 5/13/24: since I had heard nothing back from TCM, I sent a follow-up email. On 05/14/24 at 5:05 PM, Terry Holter from TCM called me to discuss the contract. He asked what happened with the Chimney repair, and why I had opted to not have him do that work. I told him I went with a vendor to repair the stucco for that work, rather than replace the entire chimney. He then said he wasn’t interested in doing the second part of the work for the $1200 he quoted, and suggested that he would do it for $2400. I told him that wasn’t acceptable, as he had quoted $1200 for that portion of the work, and told me to circle which portion of the work I wanted to have him do. He said “ok, if you want to play it that way.” I told him I wasn’t attempting to “play” anything, and simply expected that any contractor would abide by the terms of their written estimates. He said “well, it may take a while to get to you then.” I told him that was fine, as it was cosmetic work, so he should contact me when he can fit this work in between other work, as I know it isn’t a large job. At that point, TCM proceeded to ignore my repeated follow-ups: 06/14/24: I sent an email: “Good afternoon and happy Friday Terry, I wanted to follow-up on the executed contract I mailed on 5/15, with a check. The check hasn’t yet been cashed so i wanted to confirm you received it. Please let me know. Thank you.” 7/10/24: I sent another follow-up email: “Good morning Terry, I hope your summer is going well. I wanted to follow-up again on our contract, so we can get the work scheduled. I haven’t heard back from you since our conversation in mid-May, and while I know the work is not top priority, I do want to get a sense of approximate timing.” 08/07/24: Good morning Terry, I am again following up on the executed contract. I have received no response at all to my repeated inquiries. The only time was our phone conversation on May 14th when we confirmed the work to be completed under the terms of the contract, and you indicated the work would be scheduled as your existing jobs allowed. While I understand summer is a busy season, and I can be flexible for the work completion date, I do deserve a response and at least a provisional start date. The favor of a response is appreciated. As always, you may also reach me by voice or text at XXX-XXX-XXXX. 08/07/24: For the first time, Terry responded to an email from me as follows: Hi Aaron, Is this a joke? We have no executed contract… The proposal wasn’t sent within the 30 days of the original proposal date and thus was revoked as it states on the proposal as it also states we will not be bound by an oral acceptance. I have no idea why you continue to email me. I have no signed contract or deposit from you and have no interest in working with you. Good luck with your project. Best Wishes, Terry Holter Twin Cities Masonry 2002 Ramlow Place Saint Paul, MN 55116 612-702-9210 terry@twincitiesmasonry.com Summary: 1) TCM is recommending repairs that go far beyond the scope of what is required, to enrich themselves. 2) TCM is attempting to change written estimates after the fact, to charge far more than originally quoted. In cases where customers refuse to allow this, TCM then simply refuses to honor the original estimate – effectively “ghosting” their potential clients. 3) TCM then claims to have never had such a contract or agreement. In this particular case, since I did not execute the contract within 30 days, there would have been nothing illegal about Terry simply stating that he wouldn’t accept the contract during our conversation in May. While that would have been unethical - as he was trying to double the cost of the quoted repair within 60 days of the original quote – it would not have been illegal. But – that’s not what he did. He agreed to move forward, and did not change his story until months later. However, Terry Holter and Twin Cities Masonry are a business who I would never work with, given their shoddy, unprofessional and unethical business practices.
Description of Work: The quote was for a chimney repair and for cosmetic stonework on my home.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Response from TWIN CITIES MASONRY
There are some people in this world that you don't want to know... I will focus on the thousands of happy customers we have worked with over the past 22 years.

Steven S.
07/2021
5.0
masonry
  + -1 more
Terry gave us a sound estimate, explained thoroughly what he would do and showed up at the promised time. He did the work in less than two days and the results are excellent. He kept expenses consistent with the estimate. We would definitely hire him again.
Description of Work: Repave front steps, repair rear patio stone

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

John K.
09/2020
5.0
masonry, chimney repair
  + 0 more
Terry is great to work with. Other companies would not do the work (or did not follow through with an estimate). Terry was very responsive, gave an estimate on the spot (and added in a couple of things at no charge). He saw the work as straightforward. He and his worker were here first thing in the morning ready to go - organized, considerate and thorough. He came back the next day to clean everything. He is busy so get on his schedule early.
Description of Work: Rebuilding brick wall and tuckpointing

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,600

John S.
09/2020
5.0
masonry, chimney repair
  + 0 more
Excellent. Good communication. Good work. Wish we could have gotten work done quicker but busy season and happy to wait for quality work.
Description of Work: Replace chimney cap. Tuck point 1 area of exterior

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Thomas M.
10/2019
1.0
masonry, patios
  + 0 more
I contacted Terry in the late summer in the hope that the work could be completed before winter. He responded promptly, came to our home and met with us. He advised that they would be unable to complete the work this year, but assured me that the work could be done in the spring and completed prior to an event which we have scheduled in our home for late May. Terry told me that he would prepare a written proposal with pricing for our consideration, which we looked forward to receiving. We waited patiently for the proposal,, knowing from what Terry told us that this was a particularly busy time of year as the season winds down. When we had not received the proposal by late October, I called Terry for a status report. To my surprise and disappointment he told me that they would be unable to do the work and denied having assured me of their availability to complete the work in the spring. I took Terry at his word—which was a mistake.
Description of Work: Brick sidewalk repair; brick repair in garden patio.
Rating CategoryRating out of 5

Response from TWIN CITIES MASONRY
It is a shame that in todays world a contractor can't politely turn down a job without that person losing their temper and attempting to disparage them on the internet.... When I recieve a call and set an appointment to look at a job, I will evaluate the work to be done, and the homeowner... If I like both of them, I will bid the job... There are some jobs that are less than wanted and some homeowners that I see as a problem... Those are the jobs I will turn down, as the demand for our services is overwhelming . We are a small company with only so many men and limited time. It is the only way I can assure quality control. It baffles me that some people expect that just because they have a checkbook they expect the world to jump. I did not bid the job, because I did not want it. Apparently, it is [Member Name Removed]'s right to vent and have his say, but I will point to the thousands of people I chose to do business with... Fear not, if you are a nice person who has a masonry need, we will be happy to help....

Jesse M.
06/2018
5.0
masonry
  + -1 more
Terry, from TC Masonry, was great to deal with. His work and communication were excellent. I would highly recommend TC masonry.
Description of Work: Stone work on home exterior

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,000

Maureen S.
06/2018
5.0
masonry, chimney repair
  + 0 more
Very professional. Beautiful job
Description of Work: Chimney removed and rebuilt

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,800

REX G.
06/2018
5.0
masonry
  + -1 more
It went extremely well. Visit for estimate was prompt. Terry provided written estimate on the spot. We sent the deposit and he soon called and left a message that someone would be coming to complete the job. They came and did the task.
Description of Work: Repair underlying brick below broken stucco

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$700

Saugar M.
05/2018
2.0
masonry
  + -1 more
I called the owner asking for an estimate for a masonry repair near my front door and gutter that needs some tuck pointing. I clearly stated on the phone it was an area of water intrusion and needed repair. He was able to come on the same day as the call, but forced me to come home from work early. He looked at the job and stated it was too small for him and he did not take on water leaks due to liability. I clearly stated the scope of the job on the phone, so why waste my time? If you need masonry repairs, don't bother with these guys. They only want big jobs. I was not happy with the interaction and refusal to even consider writing an estimate. I've never seen a contractor do this on Angies List. Ever.
Description of Work: Estimate for masonry repairs

Rating CategoryRating out of 5
professionalism
2.0


Response from TWIN CITIES MASONRY
We do many small jobs. Unfortunately we can't fix all of the masonry issues that we get called about. There is a staggering demand and we only have so many men and so many hours. As a business owner, I need to choose the projects that make the most sense. As a tradesmen, I want to build things that are beautiful and long lasting. As a person, I want to work with people that I like. This project didn't meet the criteria. I refused to write an estimate because he may have signed it. I do wish the homeowner good luck with the project.

Shelly A.
05/2017
5.0
masonry, chimney repair
  + 0 more
Terry (the owner) responded right away and gave us a reasonable estimate. He noticed the chimney was not properly capped, so in addition to tuck-pointing he installed a lovely limestone cap to protect the brick. He came back the next day and washed and scrubbed the residual mortar off the brick. Beautiful job. I would definitely hire Twin Cities Masonry again.
Description of Work: 60 year old chimney needed tuck-pointing.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$800

Jeff O.
05/2017
5.0
masonry, chimney repair
  + 0 more
Terry, the owner, was always there personally and very hands on. The crew was very hard working and super nice and easy to talk to! Terry and his crew are truly artists. Would definitely recommend them 100%
Description of Work: Chimney rebuild and two custom design retaining walls

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$15

Sandra P.
05/2017
5.0
masonry
  + -1 more
Overall, very pleased with the work and would recommend and hire again.
Description of Work: Window removed and block installed in its place.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Roxane S.
09/2016
3.0
masonry
  + -1 more
Terry the owner or I will never know because he was too busy.
Description of Work: Terry answered the phone, my job was too small for him! Blocking in a small window is not big enough for him because he has big jobs to do. I guess unless you have a more profitable job, because he is busy with big jobs, he is not interested. Little does he know that I am doing my driveway, walkway and patio next year. If he and his crew did a good job on this small job and were professional I would have had him give me an estimate for the work. This is a quote from their Web Site at [*** Link removed ***] "Large or small, your project is an investment and will be treated as such. Twin Cities Masonry invites you to call for information tailored specifically to your project." So much for that on their Web Site.

Rating CategoryRating out of 5
professionalism
3.0


Kelly M.
09/2016
1.0
masonry
  + -1 more
I requested a quote on September 19, 2016 and they never bothered to get back to me.
Description of Work: The cinder block on our garage is deteriorating and has holes in it.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0


John U.
08/2016
5.0
masonry
  + -1 more
The work done met all my expectations, which are always on the high side. I found the owner, Terry Holter, very good to do business with. He knows everything there is to know about masonry work, he is smart, pleasant, hard working, fair and honest. I will use him in the future for all the custom brick and stone work that we need to have done.
Description of Work: Rebuilding one retaining wall and repairs two others.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,900

Phyllis M.
11/2015
4.0
masonry
  + -1 more
Two guys that were mason some other guys was helping them cleaned up.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$5,500

Shawn C.
08/2015
5.0
masonry
  + -1 more
After contacting a few masons, Twin Cities Masonry was the only one that called back in a timely manner. The owner, Terry came out in June to look at my front stoop. The lower step was disintegrating and coming away from the rest of the stoop. After looking at it, Terry said he could repair it by taking the cap stone off and using rebar and concrete to stabilize it. Then he would replace the the cap stone, replace two ugly cement areas with stone, tuck point and power wash. I was relieved that I didn't have to replace the entire front stoop. Terry put me on the schedule and thought it might be late August as they fit in the small jobs between the bigger jobs. I got a call in mid-July from Terry stating that they could do it that week. One of Terry's crew arrived early on the morning of the job, worked all day, cleaned up and finished by dinner time. Terry came by that evening and reviewed the work and made sure I was satisfied. The finished job looks fantastic. Once repaired and power washed it looked like an entirely new porch/stoop.
Description of Work: Stabilized and fortified lower step of stone porch/stoop. Tuck pointed stones and replaced two cement sections with stone. Power washed stone porch/stoop and stone facade around doorway.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,300

Don N.
07/2015
5.0
masonry
  + -1 more
unknown
Description of Work: They did some brick and mortar repair on the front of our home.
Rating CategoryRating out of 5
Yes, I recommend this pro

john M.
06/2015
5.0
masonry, chimney repair
  + 0 more
unknown
Description of Work: They replaced our chimney. It went very well. When I called for a bid I spoke with the owner who came out the following Saturday morning to give the bid. He said they'd work us in within the next 6 weeks. Within four weeks we had a new chimney. One thing we did which I would recommend is we picked our own combination of bricks to match the brick on our house. It wasn't that much different from what they would have gone with but it guaranteed that we would be pleased with the match.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
3.0
punctuality
5.0

Yes, I recommend this pro
$3,200

RALPH B.
02/2015
5.0
masonry
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,000

Linda J.
08/2014
5.0
masonry
  + -1 more
We couldn't be more pleased with the result of fine work done by Terry Holter and his capable assistants! Terry was professional from first contact to the end of the job. He responded quickly to our request for an estimate, then kept in touch about scheduling--both with us and with our roofers, who would be coming in shortly after his work was complete. He showed up when he said he would, and completed the work on time. Throughout the process, he was directly involved. His selection of new brick to match our old brick was right on, and when I got nervous about the first chimney being too light in color, he patiently reassured me that it was because he hadn't completed the acid-washing part of the process yet. When that was complete, the brick looked great! On the second chimney, which was to be a roof-up extension of a full chimney (ground up), he offered to reuse the old brick (which was still in great shape) instead of new so that the match would be exact. This involved cleaning the mortar off the old brick in order to secure it with new mortar--more time-consuming than using new brick. So, we have two beautifully rebuilt chimneys, which do not look like they are new. All mortar joints are even and there is no line of demarcation between old and new sections. I looked at a LOT of rebuilt chimneys before we chose Terry, and nowhere did I see the quality of craftsmanship that we experienced. One final comment: when Terry first bid our job, he wrote: and quot;I would love to help in keeping your house beautiful.and quot; That care was demonstrated throughout the project and beyond, as he took the time while he was working on the chimneys to survey the house for other spots that are in need of tuck pointing, and offered a reasonable estimate to do that work as well.
Description of Work: Rebuilt two brick chimneys on our Georgian colonial home (built in 1930)

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$10,000

VICKY S.
09/2013
5.0
chimney repair, masonry
  + 0 more
Terry and his crew are top notch. They are efficient - took 9 days to take down the 2 and rebuild. Work site was cleaned each day. Terry is an artist and a mason. Go see the chimneys on his list of references to get a sense of the artistry he can add to a house. My 85 year old house got an unplanned refresh with the new chimneys.
Description of Work: took down 2 stucco chimneys and put up 2 new brick chimneys. The underlying bricks had outlived their expected lifetime and both chimneys needed to come down.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$33,000

Anne W.
11/2012
5.0
masonry, chimney repair
  + 0 more
Not knowing the full extent of the damage, we first contacted a stucco company (Think Stucco) to repair the stucco at the top of chimney. They came and tested the the structural integrity of the top of the chimney to determine if it was sound enough to re-stucco. They determined that the structural core was too deteriorated for a long lasting stucco life. Think Stucco could have re-stuccoed the chimney and we wouldn't have been the wiser until five to ten years from now. However, due to their honesty and integrity they said that the stucco job alone would not be long lasting due to the underlying poor condition of the structural brick at the top of the chimney. Think Stucco recommended that we contact Twin Cities Masonry. Terry, the owner and prime tradesman of Twin Cities Masonry, responded to us very quickly. He has rebuilt numerous chimney tops in St. Paul and Minneapolis, and quickly determined the extent of work necessary to provide us with a long lasting chimney. . .one better than the original construction! We found Terry to be honest and trustworthy. His work is of the highest quality and with nice attention to detail. He has two crew members that work with him. As a team they they were very efficient and effective. From the start of the demolition to completion only took three days. We are very proud of the end result.
Description of Work: The top half of our chimney, on our 82 year old house, needed rebuilding due to deterioration of the original structural brick core due to moisture migration coupled with multiple freeze/thaw cycles over the years. We have found that this issue is endemic of homes, such as ours, built in the 1920 -1930's. The structural brick for chimneys used at that time were not of hardened fired clay but rather of a concrete material that acts like a sponge if exposed to moisture. It was a structural brick not intended to be exposed to the elements. It was covered by stucco as the finish exposed to the elements. Over the years, small cracks in the stucco and the chimney cap allowed water to penetrate to the structural concrete brick setting in motion the gradual degradation. We knew we had a problem when we saw cracks in the stucco and some small pieces of stucco falling off the top of the chimney in recent years.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,800

JOSEPH R.
06/2012
5.0
masonry, chimney repair
  + 0 more
Terry came out last fall, eyeballed our aging chimney, gave us a quote for a standard chimney overhaul/rebuild. We didn't have the budget to do the work until this spring but when I called him he honored the original quote and put us on the project list for the next several weeks. Shortly after that, he called and said he needed to fill a one-day project opening and that ours was a one-day effort, so his crew could come out the next day. They did a great job and cleaned up well after themselves. A seamless, very enjoyable experience. His communication skills are great - very responsive, easy to get ahold of, does what he says he will do, etc.
Description of Work: Reconstruct old existing chimney.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,800

    Contact information

    2002 RAMLOW PL, Saint Paul, MN 55116

    www.twincitiesmasonry.com

    Service hours

    Sunday:
    Closed
    Monday:
    7:00 AM - 5:00 PM
    Tuesday:
    7:00 AM - 5:00 PM
    Wednesday:
    7:00 AM - 5:00 PM
    Thursday:
    7:00 AM - 5:00 PM
    Friday:
    7:00 AM - 5:00 PM
    Saturday:
    Closed

    Licensing

    Bonded

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    Yes
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Masonry,
    Chimney Repair,
    Patios,
    Fireplaces

    FAQ

    TWIN CITIES MASONRY is currently rated 4.8 overall out of 5.

    Sunday: Closed

    Monday: 7:00 AM - 5:00 PM

    Tuesday: 7:00 AM - 5:00 PM

    Wednesday: 7:00 AM - 5:00 PM

    Thursday: 7:00 AM - 5:00 PM

    Friday: 7:00 AM - 5:00 PM

    Saturday: Closed

    TWIN CITIES MASONRY accepts the following forms of payment: Check,MasterCard,Visa
    Yes, TWIN CITIES MASONRY offers free project estimates.
    Yes, TWIN CITIES MASONRY offers eco-friendly accreditations.
    No, TWIN CITIES MASONRY does not offer a senior discount.
    No, TWIN CITIES MASONRY does not offer emergency services.
    No, TWIN CITIES MASONRY does not offer warranties.
    TWIN CITIES MASONRY offers the following services: We build and repair chimneys, fireplaces, steps, retaining walls, veneers, and patios.
    sweeping

    Contact information

    2002 RAMLOW PL, Saint Paul, MN 55116

    www.twincitiesmasonry.com

    Service hours

    Sunday:
    Closed
    Monday:
    7:00 AM - 5:00 PM
    Tuesday:
    7:00 AM - 5:00 PM
    Wednesday:
    7:00 AM - 5:00 PM
    Thursday:
    7:00 AM - 5:00 PM
    Friday:
    7:00 AM - 5:00 PM
    Saturday:
    Closed