THE GREEN GUARDIAN/GREENER PASTURES LAWN CARE

unknown

Terrible company

They use non harmful chemicals. It is edible non poison product. They are very professional. Their pricing is quite a bit more than another lawn care company would be but they are worth it. They are all very knowledgeable. If they have an appointment they will come out no matter what.

This is the first year we had them come. We like the fact that shortly after treatment our dog can go back on the lawn. We had good experience with customer service. The people who come are friendly and we don't have to be at home. The treatment seems to have been pretty effective. We will most probably sign up again next year.

They are unreliable. Performance problem with service and product. Have used them for two years and still have quiet a bit of weeds still in are yard. We were told it could take 2-3 years to get rid of the weeds to build a good lawn. We were counting on them to complete the work this season. With a half a dozen phone calls they have not came out this season. Called in March asking us if we were interested in continuing service, I asked them to remedy the problems and the owner gave me specific days that they would come out and they never came out and never called. Spoke to another service provider from same company and they still never came out.

On time, good description of what they did and friendly service.

Usually they are very nice and do the work in a reasonable amount of time. However, I have not seen much of a difference. They have told me they will come out and spray again for free because my lawn is still so badly covered in weeds.

GREAT SERVICE - ORGANIC, CHILD AND PET FRIENDLY. EXTREMELY PROFESSIONAL AND COURTEOUS - WILL CONTINUE TO USE FOR A LONG TIME TO COME.

THEY CAME OUT WITHIN A WEEK OR TWO AFTER I CALLED THEM AND COMPLETED THE JOB FAIRLY QUICKLY. AS WE HAVE KIDS, I'M GLAD THEY'RE USING AN ORGANIC FERTILIZER AND NOT OTHER CHEMICALS. THEY FERTILIZE THE LAWN EVERY FALL AND IT SEEMS TO DO JUST FINE. IT HAS BEEN HARD TO GET SOME INFORMATION OVER THE TELEPHONE.

AFTER PICKING UP A FLYER FROM GREENER PASTURES, I CALLED THEM AND LEFT A MESSAGE THAT I WAS INTERESTED IN GREENER PASTURES LOOKING AT MY YARD TO CONTROL CREEPING CHARLIE ON ONE SIDE OF YARD. THEIR FLYER STATES THAT THEY OFFER A CHEMICAL FREE WAY TO CONTROL WEEDS INCLUDING CREEPING CHARLIE. I RECEIVED NO CALL BACK FROM THEM AND THEN DECIDED TO CHECK ANGIE S LIST (SHOULD HAVE DONE THAT FIRST), WHERE I FOUND THAT OTHER CUSTOMERS HAD SIMILAR PROBLEMS WITH SERVICE AND CALL BACKS. I DECIDED NOT TO CALL AGAIN.

I WISH I HAD CHECKED ANGIE'S LIST BEFORE HIRING THIS COMPANY! IT LOOKS LIKE A LOT OF PEOPLE HAVE HAD THE SAME EXPERIENCE OF BAD CUSTOMER SERVICE AND DELAY IN GETTING THE WORK DONE. WHEN I CALLED TO SCHEDULE LAWN AERATION, I WAS TOLD THAT FIRST SOMEONE HAD TO COME OUT AND MEASURE MY LAWN (WHICH WOULD TAKE AT LEAST ONE WEEK) AND THEN SOMEONE HAD TO COME OUT AND EVALUATE MY LAWN (WHICH WOULD TAKE A SECOND WEEK.) THEN MY LAWN COULD ACTUALLY BE SCHEDULED. THIS SEEMED RIDICULOUS, THAT THEY WOULDN'T EVEN SCHEDULE ME FOR 2 WEEKS. IN THE END, IT WAS ALMOST 6 WEEKS BEFORE THE WORK WAS DONE! I CALLED SEVERAL TIMES, AND GOT THE RUNAROUND EACH TIME. THEY COULD NEVER GIVE ME AN ACTUAL DATE OF WHEN THE WORK WOULD BE DONE. I EVEN RECEIVED A VOICEMAIL AFTER WEEK #4 SAYING THAT THEY WOULD BE OUT IN 1-2 DAYS, BUT THEY WEREN'T. THEY FINALLY CAME OUT TO DO THE WORK 10 DAYS LATER. TO ADD INSULT TO INJURY, THEY HAD THE NERVE TO CHARGE A $5 LATE FEE FOR NOT PAYING WITHIN 15 DAYS!

THE COMPANY REPRESENTATIVE PROMISED TO HAVE SOMEONE COME BEFORE MID-MAY, THEY CAME IN EARLY JUNE. THERE WAS A LOT OF RAIN THAT I THINK DELAYED THEM, BUT I THOUGHT THAT THREE WEEKS LATE WAS EXCESSIVE. I HIRED THEM BECAUSE WE HAVE A SPOTTY LAWN WITH DOG SPOTS. I ASKED WHEN SETTING THIS UP IF THEY WOULD TAKE CARE OF THE BARE SPOTS, AND THEY ASSURED ME THEY WOULD. THE NICE YOUNG MAN WHO CAME OUT USED A BIG AERATION MACHINE FOR EVERYTHING. I HAVE A SMALL URBAN LAWN WITH SHRUBS AND CURVES THE MACHINE COULD NOT GET AROUND. THEY HAD SEEN MY LAWN AHEAD OF TIME, AND NOT MENTIONED THIS TO ME. THE WORKERS ARE INSTRUCTED TO ONLY WORK WITH A MACHINE-THEY DO NOT CARRY SO MUCH AS A RAKE AVAILABLE TO TAKE CARE OF AREAS THAT CANNOT BE REACHED BY MACHINE. I HAD TO FOLLOW UP WITH $30 WORTH OF PATCH MASTER, BRINGING THE TOTAL COST OF RENOVATION TO $230.00 FOR A VERY SMALL URBAN YARD. I HAVE WRITTEN TO ASK FOR A PARTIAL REFUND.

PRETTY HAPPY, OTHER THAN HAVING TO REMIND THEM NOT TO SPRAY SOME PLANTS, I HAVE NO COMPLAINTS. LAWN LOOKS FABULOUS. OVERALL VERY, VERY PLEASED.

COMPANY IS VERY ACCOMMODATING. I'VE HAD TO RE-ADJUST MY SUBSCRIPTION SEVERAL TIMES AND ALWAYS RECEIVED COURTEOUS SERVICE. ALSO, AT MY REQUEST, THEY CALL ME BEFORE THEY COME OUT TO SPRAY.

VERY POOR CUSTOMER SERVICE, EXCEPT WHEN TAKING YOUR MONEY. PRODUCT DOES NOT SEEM TO HARM WEEDS AT ALL. AFTER SERVICE FOR TWO YEARS, I STILL HAVE A GOOD CROP OF DANDELIONS AND OTHER MISCELLANEOUS WEEDS. I HAVE SPOKEN WITH INDIVIDUALS FROM JUST ABOUT EVERY LEVEL (CUSTOMER SERVICE, PRODUCT APPLICATOR, CUSTOMER SERVICE MANAGER, AND THE PRESIDENT) AND NO ONE SEEMS TO KNOW WHEN I SHOULD SEE RESULTS FROM THE WEED KILLER. I HAVE ALSO RECEIVED VARIED INSTRUCTIONS AS TO IF AND WHEN THE PRODUCT SHOULD BE WATERED INTO THE LAWN. I FEEL I HAVE WASTED MY MONEY.

MY LAWN WAS IN PRETTY BAD SHAPE SO THIS WAS A BIG JOB, (COST IS FOR A 9,000 SQUARE FOOT LAWN). THEY WERE TOTALLY ACCOMMODATING. THEY HAVE COMPLETED ALL 3 APPLICATIONS, AND THEY ALSO DID TWO EXTRA SPRAYS AT NO CHARGE. I HAVE BEEN VERY PLEASED- I HAVE NOTICED A GREAT DEAL OF PROGRESS IN THE WEED CONTROL. THEY ARE GOOD WITH KEEPING IN TOUCH AND IT FEELS LIKE THEY PROVIDED A VERY PERSONAL SERVICE.

GREAT WORK, QUITE PUNCTUAL, THERE'S A BIG DIFFERENCE IN OUR LAWN. SAFE FOR MY DANDELION EATING DOG TOO

THEY HAVE BEEN HELPFUL AND GOOD. I HAVE USED THEM FOR A FEW YEARS. THIS PROCESS HAS TAKEN A FEW YEARS TO REALLY MAKE A DIFFERENCE. THEY ARE REALLY GOOD ABOUT EDUCATING ME ON THE PROCESS. THEY ARE GOOD ABOUT PROVIDING HELPFUL INFORMATION FOR MY LAWN. THEY HAVE DIFFERENT PACKAGES WITH DIFFERENT PRICING.

MY BIGGEST PROBLEM WITH THE COMPANY WAS THE CONFUSION AND LACK OF INITIATIVE SHOWN BY THEIR REPRESENTATIVES. I WAS TOLD THAT MY LAWN WOULD BE MEASURED AND AFTERWARDS WE WOULD CONFIRM PRICES. HOWEVER, AN APPLICATION WAS APPLIED TO MY FRONT LAWN AT THE TIME OF THE MEASUREMENT, AND I COULD NOT THEN GET IT APPLIED TO THE REST OF THE LAWN WITHOUT MAKING AN ADDITIONAL PAYMENT. I SIGNED UP FOR CORE AERATION AND WAS TOLD THAT IT INCLUDED AN APPLICATION OF GRANULAR FERTILIZER. THE AERATION WAS THEN DONE WITHOUT THE FERTILIZER. THE 'WEED BUSTER' PROGRAM DOES NOT APPEAR TO HAVE MADE THE SLIGHTEST DIFFERENCE TO THE WEEDS. I RECEIVED A SINGLE PAGE FLYER AT THE BEGINNING OF MY SERVICE WITH SMALL BEFORE AND AFTER PHOTOS OF WEEDS, BUT WITHOUT ANY INFORMATION ABOUT HOW LONG IT TAKES TO GET RESULTS.

GREENER PASTURES USES AN ORGANIC LIQUID FERTILIZER, WHICH I WANTED BECAUSE WE HAVE SO MANY ANIMALS (DOMESTIC AND WILD) AROUND OUR HOUSE. THE FERTILIZER HAS A STRONG ODOR (EVEN MY NEIGHBORS NOTICED IT AND WONDERED WHAT I WAS UP TOO). THE LIQUID FERTILIZER GETS ONTO MY DOG'S FEET AND UNDERBELLIES, WHICH THEY THEN BRING INTO THE HOUSE. UNFORTUNATELY, IT MAKES A MESS. I DID NOT HAVE ANY PROBLEMS WITH THEM RETURNING PHONE CALLS, NOR WITH THEM GIVING ME A PRE-SERVICE CALL SO THAT I COULD UNLOCK THE BACK GATE. SERVICEMEN WERE NICE.

I AM A VERY HARD-TO-PLEASE CUSTOMER AND I WAS VERY PLEASED WITH THIS SERVICE. THIS COMPANY USES ALL ORGANIC SUBSTANCES TO CONTROL WEEDS. THE RESULTS ARE NOT AS IMMEDIATE OR PREDICTABLE AS THE HARSH CHEMICALS THAT MANY PEOPLE USE BUT GREENER PASTURES WAS UP FRONT WITH ME ABOUT THAT. THE MAN WHO CAME OUT WAS VERY PROFESSIONAL AND KNOWLEDGEABLE. HE EVEN TOLD ME THAT I HAD OVERESTIMATED THE SIZE OF MY YARD AND MY PRICE WAS LESS THAN THEY HAD QUOTED OVER THE PHONE. I WAS LEFT WITH AN IMPRESSIVE LAWN EVALUATION AND INFORMATIVE BROCHURE. I THINK THEIR PRICES ARE A LITTLE STEEPER THAN MOST LAWN MAINTENANCE COMPANIES BUT I THINK IT IS WORTH THE PEACE OF MIND THAT I AM NOT POLLUTING FOR THE SAKE OF A NICE LAWN. I RARELY AM SO PLEASED WITH A COMPANY THAT COMES TO MY HOUSE TO DO WORK FOR ME AND I HAVE NEVER LEFT AN ALL 'A' REPORT!

THEY OVERPROMISE, UNDELIVER. ''WORRY-FREE LAWN'' PROGRAM ANYTHING BUT. JUST SOME GUY SPRAYING YOUR LAWN, NO EXPERTISE WHATSOEVER.

WHEN I SIGNED UP FOR THE AERATION, I SPECIFICALLY TOLD THEM TO GIVE ME NOTICE PRIOR TO THEM PERFORMING THE WORK. I TOLD THEM THIS WAS VERY IMPORTANT BECAUSE I NEEDED TO MARK MY UNDERGROUND SPRINKLER SYSTEM SO THE MACHINE WOULD NOT CAUSE ANY DAMAGE. THEY DID NOT DO THIS! LUCKILY, THERE WAS NO DAMAGE. I ALSO WANTED TIME TO CUT THE GRASS PRIOR TO THEIR WORK. SINCE THEY DID NOT CALL, THE GRASS WAS SO MATTED DOWN I HAD TO RAKE IT BACK UP BEFORE CUTTING IT. AFTER I CALLED AND COMPLAINED, AND TOLD THEM I WOULD NEVER LET THEM DO ANY WORK FOR ME (NO ONE RETURNED MY CALL), I STILL RECEIVED CALLS FROM THEM ASKING FOR MORE WORK.

THIS COMPANY USES ALL ORGANIC PRODUCTS THAT ARE NONTOXIC. WE GET A SIGN THAT THEY WERE HERE, NOT THAT WE HAVE TO KEEP CHILDREN AND PETS OFF. THEY HAVE REPAIRED SIGNIFICANT DAMAGE TO OUR LAWN, AND CHECK THE PH OF THE SOIL TO CORRECT IT. OUR LAWN IS BEAUTIFUL BECAUSE OF THEM.

POSITIVE RESULTS, ALL ORGANIC MATERIALS USED