Sussel Builders

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They did a great job.

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Went well.

Was a good experience

Michael Russell was polite, on time and only one of two sales people that called us back in our request for an estimate. He was knowledgeable, took his own measurements and photos even though I had blueprints, and we had a written estimate within several days. He did not pressure us in any way and Sussel was the lowest price per square foot of two estimates we had.

I had a great experience working with Sussel! They were not my lowest of 5 bids, but they were very competitive. I am a firm believer in you get what you pay for! When going through the bidding process, one of my concerns was that they used subcontractors instead of ''in-house''. Those concerns were quickly resolved when I witnessed 2 of the subs interacting with each other and seeing the finished product. It was obvious that the subs have worked together on many projects and know each other personally - they might as well have been working for one company! Mike (sales) and John (project coordinator) were great at answering my questions, responding quickly to anything I asked, and doing anything they could to go ''above and beyond''! The scheduling of the project was early in the spring, and the weather cooperated (demo was on 4/12 the final inspection was on 5/3) an impressive time-line in my book! I would recommend this company to anyone, anytime!

Sussel was perfect. They did exactly what they said they would when they said they would. There were two small mistakes, and they immediately acknowledged them and fixed them. The project manager checked with me several times to make sure everything was going well and was always available if I had a concern. The bid was in the middle of the price range, and the work was excellent.

UNLIKE OTHERS WE CONTACTED, BID WAS INCLUSIVE AND ACCOMMODATING WITH HELPFUL IDEAS (AND ULTIMATELY CONSIDERABLY LESS). ALL CREWS WERE EFFICIENT, FRIENDLY, CAREFUL; HELPFUL AND PROMPT ANSWERS TO ALL QUESTIONS THROUGHOUT. VERY PLEASED WITH IMPRESSIVE NEW STRUCTURE. THERE'S A NICE TRADITIONAL FEEL TO THEIR CUSTOMER SERVICE AND PRIDE IN WORKMANSHIP. HIGHEST RECOMMENDATION WOULD BE A TOUR OF OUR NEW GARAGE.

OVERALL I AM SATISFIED WITH THE GARAGE. BUT AT THE TIME, IT WAS OBVIOUS I KNEW NOTHING ABOUT CONSTRUCTION ISSUES. SINCE THEN I'VE HAD MUCH WORK DONE TO THE HOUSE, AND NOW THAT I KNOW MORE THERE ARE THINGS I AM LESS SATISFIED ABOUT.THE SIDING THEY USED IS TOO THIN AND THERE ARE GAPS YOU CAN STICK YOUR FINGER IN. A CORNER POST CRACKED WITHIN TWO MONTHS. THE CREW SAID THEY WOULD BACKFILL, AND NEVER DID. THEY DUMPED EXCESS CONCRETE IN THE YARD AROUND THE SLAB, SO NOW I CAN'T PLANT ANYTHING THERE. AND BASED ON OTHER ESTIMATES I'VE SEEN, I THINK THEY CHARGED ME MORE THAN THEY NEEDED TO.

COMPANY DID NOT ACCEPT RESPONSIBILITY FOR SUBCONTRACTORS SUBSTITUTED FOR MATERIALS THAT HAD BEEN SPECIFICALLY IDENTIFIED IN THE CONTRACT WITH A LESSER QUALITY PRODUCT. COMPANY DID NOT HONOR PROMISES OF SALES PERSON. SPECIFIC COMPLAINTS ABOUT HOW ELECTRICITY WAS LAID WERE DISMISSED WITHOUT ACTION. EFFORTS TO SPEED UP THE PROJECT BEFORE SNOW FAILED AND CONSIDERABLE MESS REMAINED. COMPANY REPRESENTATIVE SAID, 'YOU (MEANING ME THE HOMEOWNER) COULD JUST CLEAN IT UP IN THE SPRING WHEN THE SNOW MELTED. POOR FRAMING WORKMANSHIP WITH AT LEAST 40 NAILS INTO THE SHEATHING MISSING THE STUDS. IN TRYING TO RESOLVE PROBLEM BY REDUCING PRICE, COMPANY THREATENED ME BY SAYING, WE WILL JUST CANCEL YOUR LOAN IF YOU DO NOT AGREE TO THE DISCOUNT AMOUNT AND YOU WILL HAVE TO PAY THE AMOUNT IN FULL. DID NOT ALLOW CONTACT WITH THE PRESIDENT.

IT'S BEAUTIFUL. THEY WERE ABLE TO GET THE SAME COLOR SIDING AS THAT ON THE HOUSE. IT WASN'T EASY TO FIND. THE FENCE THAT HAD TO COME DOWN FOR EQUIPMENT TO COME IN AND OUT WAS REPLACED AT NO EXTRA COST. THE STALLS WERE WELL COORDINATED, AND I WAS PLEASANTLY SURPRISED WITH THE SPEED AND ATTENTION TO DETAIL THAT EACH CREW DISPLAYED. A COUPLE OF THE GROUPS EACH WORKED TOGETHER LIKE A WELL-REHEARSED PRODUCTION. I'M VERY PLEASED WITH THE END RESULT.

THEY ASSIGNED ONE PERSON WHO WAS RESPONSIBLE FOR COMMUNICATING WITH ME WHICH WAS APPRECIATED. GOOD WORK, VERY PLEASED

THE PRICE WAS COMPETITIVE WITH OTHER BIDS THAT I RECEIVED. ALL THE CONTRACTORS DID GOOD WORK AND EVERYTHING WAS DONE THE WAY THAT I REQUESTED. ANY PROBLEMS WERE RESOLVED QUICKLY. BEST OF ALL, THE GARAGE LOOKS GREAT.

USES ALL SUBS - SOME GOOD (WAYNE CONCRETE DID EXCELLENT WORK!); SOME BARELY PASSABLE. AT FIRST THE JOB WENT PRETTY SMOOTH, HOWEVER, TOWARD THE END IT TOOK A LONG TIME TO GET IT REALLY FINISHED. I DID HAVE TO CALL MANY TIMES, AND HAVE MANY DISCUSSIONS, BUT THE WORK WAS FINALLY DONE TO MY SATISFACTION. (ESPECIALLY REGARDING THE TRENCHING FOR THE ELECTRICAL, BUT THE TRENCH WAS FINALLY FILLED IN & SEEDED.)

THEYRE BID WAS ALMOST $10,000 LESS THAN THE OTHER 3 CONTRACTORS I HAD GIVE AN ESTIMATE! I WOULD USE THEM AGAIN, ALTHOUGH IT DID TAKE LONGER THAN EXPECTED TO COMPLETE THE PROJECT.

CAN'T COMMENT MUCH ON PRICE, THEY ARE THE ONLY COMPANY THAT BID ON A JOB SO LATE INTO THE SEASON. GARAGE WAS 3 MONTHS LATE, PARTIALLY DUE TO WEATHER, BUT SUSSEL TO BLAME TOO. PUNCH LIST: THEY DIDN'T CLEANUP NAILS IN DRIVEWAY. THEY ALSO DIDN'T ANTICIPATE HEIGHT OF GARAGE RUNNING UP AGAINST OVERHEAD POWER LINES. THEY BUILT WHAT THEY SAID THEY WOULD, FOR THE QUOTED PRICE, JUST TOOK LONGER THAN THEY CLAIMED. I'M HAPPY.