Suburban Landscape Service

Description of Work: Backyard excavating, landscape, walls, and patio

Description of Work: Their mowers did a hack job, missing huge swaths of our property and not mowing certain areas as per the contract, i.e. the sloped areas, which by contract were supposed to be done with push mowers.

Description of Work: Update: The Service Provide suggests that this review is not valid. I kept very detailed information regarding the history of our communication which all but eliminates any subjectivity. The first communication I received was the email on the day I needed their services. I did receive the letter that was mentioned but received that weeks later. As for the late payments - those were my fault due to a loss in the family. But would you want your service provider to mention that? I've had Suburban Landscaping for my snow removal since I moved up to the Twin Cities. Unfortunately I should have interviewed other providers before I went with this company. For the past three years they haven't been able to plow my 400 ft driveway within 48 hours of any type of snowfall. They plowed very little first year. The second year they showed up 48 hours after the snowfall and by that time my car was stuck in the snow. They plowed the 20 feet from the back of my car to the street and left. I didn't receive a call. When I got home that evening (after walking home a 1/2 mile from the bus stop) my car was still stuck. When I called Colin he simply said that there was a car in the way. REALLY!!! The reason there's a car in the way is because you were supposed to be out here to plow two days ago. A little coordination would have gone a long way at this point. This year (2012) was even more astonishing. In October/November Collin provided his standard contract which I signed. During the conversation regarding the contract he said he understood that this service is critical for my household for various reasons: 1. I have a 400 foot driveway 2. Have an elderly mother who is staying with me. 3. The garbage cannot be picked up. 4. The mail cannot be delivered. 5. The paper cannot be delivered. 6. Packages cannot be delivered. 7. The driveway is basically impassable to anything other than a true 4 wheel drive. After the record breaking snowfall on 12/9 & 12/10 they were a no show. Here's the order of events: 1. On Monday I emailed Shanna to get a feel for when I should expect my drive to be cleared. She said that someone would be out ASAP. 2. Tuesday came around and again - the drive hadn't been plowed. I received the same answer from Shanna when I emailed her. 3. Wednesday came around and again - nothing had been done so I called Shanna. Shanna let me know that Collin was out doing clean up work at another location. (Keep in mind - my drive hadn't been touched and he's doing clean-up at another location.) But she would call him to see if he could come out. 4. On Wednesday afternoon I received a curt email from Collin. This is what it said: From: Collin Merrill <collin@slsdesignmn.com> Date: December 12, 2012, 2:51:22 PM CST To: "Collin Merrill" <Collin@slsdesignmn.com> Subject: Snow removal I am sorry for the frustration this will cause you but as of now we are unable to provide snow removal services for you this season. Collin Merrill President Suburban Landscape Service, Inc. Office: 651.454.3521 Mobile Office: 651.442.6196 Fax: 651.454.1186 www.suburbanlandscapeservice.com Keep in mind that this is now 3 days into the record snow fall. When I called Collin to discuss this, he hung up on me. So in summary - I have to find another snow removal company after the record breaking snowfall we just had. I believe Collin (the president of Suburban Landscaping) knew far in advance that he couldn't have the means to provide the service.

Description of Work: They gave us an estimate for a patio.

Description of Work: I had a water feature installed.

Description of Work: Contractor was responding to a water drainage problem into a window well. Contractor removed mulch and topsoil down several feet in beds along our house. Soil was replaced with number 5 fill and then medium river rock so water would drain appropriately. Work was done very promptly and efficiently. We have not had a lot of major rains since the work but I suspect it will resolve the problem.

Description of Work: Suburban Landscape Service came out about 4 weeks ago and gave us estimates to have some shrubbery removed and replaced with something else, basically cleanup because we have some pretty ugly bushes.

Description of Work: Suburban Landscape Service did tree trimming for me in the fall.

Description of Work: They did some gardening for me.

Description of Work: I received a quote from Suburban Landscape Service for landscaping, sometime last year.

Description of Work: Suburban did some landscaping for me which included planting and building stone walls.

Description of Work: FALL YARD CLEANUP FOR 3/4 TO 1 ACRE LOT. APPROXIMATELY 8 HOURS OF WORK. WE HAVE 10 LARGE TREES - 8 OF WHICH ARE OAK TREES. THE CLEAN-UP WAS SCHEDULED THE DAY AFTER WE TALKED TO COLLIN, BUT IT RAINED, SO HE DID IT THE FOLLOWING DAY - VERY RESPONSIVE.

Description of Work: TAKES CARE OF THE YARD'S LANDSCAPING AND MAINTENANCE. EVEN MORE, WE USE HIM YEAR ROUND LIKE FOR SNOW REMOVAL IN THE WINTER.