SLUMBERLAND FURNITURE

DON'T EVER BUY FURNITURE FROM SLUMBERLAND! THEIR "SATISFACTION GUARANTEE" IS A BIG LIE! I had purchased furniture from Slumberland in the past and been satisfied. We were also pleased with our salesperson. Unfortunately, our experience with our furniture has been a nightmare. We custom ordered three pieces of furniture (a leather sofa and two matching recliners) totaling nearly $3000. We received the sofa first and it had obvious, visible defects in construction. We followed the process of calling the line to report the defects; they came out and responded to one of the concerns by sending a replacement cushion. The replacement is the wrong size. When our recliners came, they also have serious, visible defects in the construction. Given our experience with the sofa, after receiving the defective recliners, I called the company and asked for them to pick up the furniture and issue us a full refund. In five phone calls, I was redirected back and forth between two different people. I have attempted to resolve this directly with the store manager, and with the central customer service line. I was told that I should expect imperfections in the furniture, just like there are imperfections in the pieces in the store. These pieces are not just "imperfect" or "flawed" they have visible, obvious defects in their construction. I have explained that I do not have any more time to attempt to get our defective furniture repaired, and that further, I no longer with to do business with a company that would deliver so many defective pieces to our home. The last person I spoke with indicated that they could absolutely refund my money, but that they were choosing not to, and the best they would offer me is to re-select new furniture in their store. They are more concerned with keeping my money than with ensuring that I have received a quality product, or that I am satisfied with my experience. What I have learned about this company: Though the back of the sales slip says "Satisfaction Guaranteed" in big letters, the remainder lists all the ways you have to live with the furniture you get, whether or not they have actually provided you with a properly constructed item. They do not inspect the furniture that they distribute before they deliver it; and take no responsibility to ensure that items are properly made before they are delivered. They expect the consumer to deal with manufacturer defects. They are unconcerned about the amount of time it takes to resolve these issues, nor the amount of time someone may have to take off of work in order to do so. They strive to never refund your money - - once you have spent your money there, the best they will offer you is to come in to the store and re-select; this is the actually policy that's printed on the back of the slip. There is a reason they have so many bad reviews on every website (Yelp, Better Business Bureau, etc) - - I only wished I had checked them out before purchasing.

Slumberland offers a 4-month satisfaction guarantee on their mattresses. We bought a mattress in May (after deciding between two we liked), and by the end of June decided we hated the one we bought, and wanted to buy the other one. We went into Slumberland, spoke with Don, and within about 10 minutes we were all set. No hassle, no problems. They came to pick up the old bed, and drop off the new one within two days. We did have to pay another delivery charge, but, since both beds were the same price, we didn't need to do anything else. It was very painless, and Don was very accommodating and sensitive to our needs.

WE NEEDED A BASIC SINGLE MATTRESS FOR A GUEST ROOM. THEY HAD GOOD SELECTION AT ALL PRICES, AND WE FOUND A GOOD ONE AT A DECENT PRICE.