SILESTONE OF MINNESOTA

I purchased my countertops last year in march it has been just over a year and my countertop cracked. I have never done anything to crack it. I had to call twice times to get a person to talk to me about the warranty and was finally told that the warranty would not cover cracks, because clearly i must have caused the problem. But she would submit a claim anyway or they could send someone out to repair it and I would have to pay. This is so frustrating clearly there is a defect and the warranty is just garbage because they won't cover anything. My cabinets were in place for 3 months prior to the countertop going in and my house is 50 years old so its settled. This is clearly an inferior product and i too have experienced some clouding as others have said. They came and "repaired" the crack which they wanted to charge me for but thankfully didn't and it still looks like crap and I am just angry and heartbroken, We worked so **** ** saving for our kitchen only to have our countertop break a year in!?!?!?!? I will never buy this type of product again and will be wary of any warranty promise. This company will find any reason to try and make the issue consumer fault. I am disgusted with their too bad so sad attitude. Also the installer was two hours late for the repair. I am a seasoned cook and know what thermal shock is this was not the case nor was it a case of settling. What crap.

We comparison shopped locally to replace our laminate countertops with either Silestone or Cambria. We ended up going to Home Depot in Richfield, MN on recommendation from a friend. They were having a sale and included a sink in the purchase so it was a great deal compared to other local stores. Within days a person from Stone Systems contacted me to schedule the measurement. The person who came out was very professional and knowledgable. A few days later we confirmed our order and about 2 weeks later our Silestone Helix countertops were installed. Our installer was professional and did a meticulous job, especially considering we were keeping our existing backsplash. We are very happy with our countertops and the entire process!

Bought my counter tops through Home Depot and this is who they used for installation. They called promptly to set up a time for someone to come measure. He was friendly and did a very thorough job (much more elaborate than I anticipated). Then we scheduled install for a couple weeks later. Two other individuals came promptly to do the installation. They were very pleasant. I wasn't able to remove my drawers as requested by either Home Depot or the woman who set up the installation with me (they are permanently affixed), and that wasn't a big deal to them. They had to do one very small cut of the granite on site, but asked where they would like me to have them do it (offered to go outside). Since it was so minimal, I said they could do it in the kitchen. If there was any mess, I sure couldn't tell. The whole job was done within a couple hours and the new counter tops look great. I would use them again for my next counter top project. Someone called later that day to follow up and ask me how it went. She had to leave a voicemail. I didn't call her back, so she called to check again a couple days later. Nice customer service.

unknown

They were friendly however they were not professionals. I now have a destroyed countertop.

I will never, never use this company or any company affiliated with them again. We went to Home Depot to get a quote for new stone countertops and this is the company Home Depot sent to our house. We should have known from the get go that there was going to be problems. When the estimator came out, he couldn't get the tool to work to accurately measure our kitchen. He gave us an estimate and had to come back later to remeasure. The estimate we received was a great price so we pulled the trigger. We ordered our counter tops with a full bullnose edge (which cost more.) Several weeks later, the installers came out and immediately we noticed the edging was wrong. They gave us the option to return it and have them fix it or they would refund the money to us. We had them take it back and fix it. Upon returning several days later, they reinstalled it but didn't put a backsplash in. They informed us we never ordered the backsplash, but we were led to believe it was included with the purchase. So they once again had to come back and install the backsplash. Through this whole ordeal, we were unable to get in touch with our salesman and each time we called them we had to wait on hold for a manager, often in excess of 15 minutes. The quality of the countertops are ok at best. Never again will I go through Home Depot for a remodel project and urge anybody thinking of using Home Depot or Stone Systems of MN to look elsewhere.