Sears Home Service

My refrigerator malfunctioned. I scheduled a repair call for 12-5 in the afternoon. No one showed up. I rescheduled the repair for 8-12 the next morning. No one showed up. I contacted the Sears service call center and learned that my appointment had been cancelled without explanation. Never again.

On 1/29/19 between 11:00 and 11:30 a.m. we called Sears Home Services and spoke to a customer "DISservice" rep named Judy. She refused to schedule a service call until we tried troubleshooting, even though I told her I have a disability and that would be difficult. I got so frustrated, I hung up. We just paid for a service agreement a few weeks ago. Called back and talked to Judy again, she still refused to schedule a call until we 'cleaned the filter'. She was obviously consulting someone or looking up a manual trying to give me directions. At Judy's direction we finally took a part off the dishwasher and a piece fell down inside the machine. At this point I asked to speak to a supervisor. Judy said she would transfer me. Got disconnected somehow (I don't think it was on purpose). Called back a third time and talked to another person who scheduled a service call for us. The technician who came was able to quickly get the dishwasher back in order - quick and courteous.

Each time that they came out they seemed to fix the problem for a little while but then it happened again and a few other times, I think it was more so the unit itself rather than the repair people but its the overall it was decent.

I would use them again in future.

They don't do wallpaper or paint and they don't do light fixtures. They were able to bring all the options to me so that I could pick this, this, and this and not have to go to all the stores to pick things out. It was just so painless and wonderful. It's the first remodel I'd ever done in my life and all I'd ever heard was horror stories and it was nothing like that.

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