Roof to Deck Restoration

No service in Apple Valley, MN

Great. Excellent job and cleanup.

Deck looked great.

They did a nice job

Deck looks like new

Very well.

I HAD TO RESCHEDULE ONCE DUE TO A FIRE IN WORKERS APT. THEY GIVE YOU A SPRAY BOTTLE OF FINISH TO USE IF YOU NEED IT LATER. I HAD TO CALL THEM BACK TO DO ONE SMALL AREA (TRIM UNDER PATIO DOOR)WHICH IS PROBABLY NOT USUALLY INCLUDED. RETURNED CALLS PROMPTLY, CONCERNED WITH CUSTOMER SATISFACTION.

THE WOOD WAS STARTING TO CRACK A BIT AND WAS VERY GREY. THEY POWERWASHED IT AND STAINED IT. THEY SENT A GUY OVER EARLY IN THE MORNING BEFORE I WENT TO WORK TO SHOW ME WHAT THE DIFFERENT STAIN OPTIONS WOULD LOOK LIKE. LEFT EVERYTHING CLEAN AND NEAT. THEY HAD GREAT COMMUNICATION BOTH WRITTEN DESCRIPTIONS AND ON THE PHONE ABOUT THE PROCESS THEY USE. MY DECK LOOKS A LOT BETTER NOW! THEY WERE VERY TIMELY, LEAVING A QUOTE IN A COUPLE DAYS AND FINISHING THE PROJECT ONLY A WEEK AFTER I CALLED TO SETUP A TIME. MY ONLY WISH IS THAT THEY HAD MORE OPAQUE STAIN OPTIONS.

JOB BY TWO YOUNG GUYS LEFT NOTICEABLE UNFINISHED SPOTS AROUND MANY OF THE BOARD SLATS. WHEN THE OWNER, MIKE, CAME OUT TO LOOK, HE WAS BREEZILY DISMISSIVE ABOUT THE PROBLEM; INSTEAD FIXATED ON 'HOW WE MANAGED TO DO THIS DECK FOR WHAT YOU PAID.' I WAS ASTONISHED, POINTING OUT THAT I HAD PAID THE INVOICE HANDED ME WHICH WAS BASED ON THE BID. HE SEEMED TO IMPLY THAT THE WORK DONE DID NOT MATCH WHAT WAS BID, WHICH WAS NOT TRUE. HE WAS QUITE RUDE. HE DID AGREE TO SEND GUYS BACK FOR TOUCH-UP BUT WHAT HE ACTUALLY SAID WAS, 'I'LL GIVE YOU ANOTHER HOUR & THAT'S IT.'LATER HE LEFT A RUDE PHONE MESSAGE BASICALLY ACCUSING ME OF 'TAKING ADVANTAGE' OF HIS FIRM BECAUSE 'THE JOB SHOULD HAVE BEEN ALMOST TWICE WHAT YOU PAID.' I CALLED BACK TO SAY I WAS OFFENDED BY HIS MESSAGE & IF HE HAD UNDERBID, IT WAS NOT MY PROBLEM. I TOLD HIM NOT TO COME BACK AT ALL. A FEW DAYS LATER I GOT A FULL REFUND,(APPROPRIATE). BASED ON MY EXPERIENCE, THEY TALK A GREAT CUSTOMER SERVICE GAME, SPEEDY AND VERY FRIENDLY RESPONSE

CREW WAS COURTEOUS AND PROFESSIONAL. STAIN WAS LEFT ON OUR NEW GUTTERS AND THEY DID COME BACK AND CLEAN IT OFF. AFTER INSPECTING MORE THE STAIN WAS STILL UNDERNEATH THE DECK ON THE DOWN SPOUTS AND WHILE POWER WASHING I FOUND THEY HAD SCRATCHED THE NEW RAILING. I CONTACTED THE OWNER AND HE RETURNED MY CALL BEING VERY RUDE AND SAID HE WOULD NOT REPLACE THE RAILING. SEEMS LIKE THE RESOLUTION PROCESS IS LACKING. HE STATES THAT SINCE THEY CAME TO CLEAN OFF THE STAIN THEY DID THEIR PART. I FEEL THE POST INSPECTION NEEDS TO BE MORE THOROUGH. THE OVER ALL PROJECT IS NOT TO MY SATISFACTION.

VERY CUSTOMER SERVICE ORIENTED. GREAT LOW IMPACT PROCESS FOR STRIPPING A DECK. A BIT PRICEY, BUT WELL WORTH IT. THE OWNER WAS VERY RESPONSIVE TO CHANGING SITUATIONS.

ANOTHER COMPANY GAVE US A BID FOR THE SAME JOB FOR $1500.

I WAS A LITTLE DISAPPOINTED IN THE RESULTS BUT IT COULD BE BECAUSE OF THE CONDITION OF THE DECKS AND THE TYPE OF WOOD USED IN THEIR CONSTRUCTION. I WANTED TO HAVE MY HOUSE PRESSURE WASHED TOO BUT MIKE (OWNER) WAS UNCERTAIN IT WOULD DO ANY GOOD AND WANTED TO DO A SAMPLE PATCH SO I COULD DECIDE BEFORE PROCEEDING. I REALLY APPRECIATED HIS INTEGRITY IN OFFERING ME THIS OPTION RATHER THAN SIMPLY GOING AHEAD SO HE COULD CHARGE ME FOR THE JOB. AS IT TURNED OUT IT WOULDN'T HAVE MADE MUCH DIFFERENCE, SO I DID NOT HAVE THEM DO THE HOUSE.

I FELT COMMUNICATION WITH THIS COMPANY WAS EXCELLENT. THEY CALLED BACK TO CONFIRM DATES, TIMES, ETC. AND DID GREAT WORK.

I FELT COMMUNICATION WITH THIS COMPANY WAS EXCELLENT. THEY CALLED BACK TO CONFIRM DATES, TIMES, ETC. AND DID GREAT WORK.

MORE EXPENSIVE THAN MOST BUT THEIR PROCESS AND THE RESULTS ARE WELL WORTH IT. OLD SEALER IS REMOVED, DECK IS WASHED AND THEN TREATED WITH A NEUTRALIZING AGENT THAT BRIGHTENS THE WOOD AND PREPARES IT FOR SEALING. THEY THEN ALLOW THE DECK TO DRY FOR A COUPLE OF DAYS TO A MOISTURE CONTENT OF 12% OR LESS (THEY HAVE A SOPHISTICATED METER TO MEASURE MOISTURE CONTENT). THEY THEN SEAL THE DECK BY HAND (NO SPRAYERS) WITH A PENETRATING OIL BASED SEALER THAT IS GUARANTEED TO NEVER CRACK OR PEEL. WE CHOSE THE REDWOOD STAIN AND THE RESULTS WERE ABSOLUTELY BEAUTIFUL. WE THEN HAD THEM STAIN OUR CEDAR FENCE ($1150) AND IT LOOKS LIKE NEW. WILL HIRE THEM AGAIN!

EVERY CALL I MADE WAS RETURNED PROMPTLY, EVEN ON WEEKENDS AND HOLIDAYS.

MIKE HILBORN EXPLAINED THEIR PROCESS IN GREAT DETAIL. THEIR BID WAS REASONABLE AND PROFESSIONALLY WRITTEN. THEY KEPT US INFORMED OF THEIR TIMING. THE WORKERS WERE VERY PROFESSIONAL. WE NOTICED THAT ONE WAS SMOKING AND LEAVING THE BUTTS. HE APOLOGIZED AND SAID HE WOULD STOP. THE POWER WASHING AND CLEANING OF THE OLD STAIN WAS QUITE A MESS. BE PREPARED TO CLEAN UP ANYTHING WITHIN 50 FEET OF THE DECK.

PREVIOUS STAIN DID NOT COMPLETELY COME OFF WITH CLEANING, BUT THEY DID THE BEST THEY COULD GIVEN THE SITUATION. THE OWNER, MIKE, TOLD US UP FRONT THAT IT WOULD NOT LOOK GOOD BECAUSE OF THE OLD STAIN. I APPRECIATED HIS HONESTY.

IT WAS A VERY RAINY SEASON. THE FOLKS AT ROOF RENEW KEPT US INFORMED OF THE STATUS OF THEIR ARRIVAL. THE DECK LOOKS GREAT! I GOT A DISCOUNT BECAUSE IT WAS FALL!

WE PUT OUR HOUSE ON THE MARKET ON VERY SHORT NOTICE AND THEY CAME RIGHT OUT, EXTENDING THEIR SCHEDULE, AND DID A GREAT, CLEAN JOB. FORMERLY STAINED ROOF LOOKED GREAT FOR SALE!

ROOF RENEW AND DECKS TOO RETURNED MY CALLS, DELIVERED ON THEIR COMMITMENTS AND DID AN EXCELLENT JOB. THEIR PRICING IS COMPETITIVE. I WOULD DEFINITELY RECOMMEND THEM AND WOULD USE THEM AGAIN.

WE WERE IMPRESSED BY THEIR PROFESSIONALISM AND THEIR RESPONSIVENESS--EVEN WHEN WE CALLED THEM AFTER NORMAL BUSINESS HOURS THEY CALLED US BACK THE SAME EVENING. OUR DECK LOOKS BETTER THAN WE EXPECTED.

PERHAPS A BIT EXPENSIVE, BUT THEY DID AN EXCELLENT JOB AND WERE VERY RESPONSIVE TO OUR NEEDS - FOR VARIOUS REASONS, WE NEEDED OUR DECK SEALED VERY SOON AFTER IT WAS CLEANED, AND THEY WERE OUTSTANDING IN MAKING THE EFFORT TO GET OURS DONE QUICKLY. DECK LOOKS GREAT. THE GUYS WERE EFFICIENT AND POLITE, AND I FOUND MIKE VERY HONEST & HELPFUL.

ROOF RENEW DID AN EXCELLENT JOB CLEANING (POWER WASHING) AND STAINING OUR TWO DECKS. I WAS IMPRESSED WITH MIKE HILBORNS RESPONSIVNESS TO MY QUESTIONS AND CONCERNS, AND WOULD DEFINITELY RECOMMEND ROOF RENEW TO ANYONE WHO IS LOOKING TO HAVE THEIR DECK CLEANED AND STAINED.