Roof to Deck Restoration

I HEARD FROM THEM IMMEDIATELY WITH AN ESTIMATE($400). I DECIDED NOT TO PROCEED WITH MY PROJECT AT THIS TIME.

THE WORK WAS COMPLETED PROMPTLY AND BOTH THE CLEANING CREW AND THE STAINING CREW WERE PROFESSIONAL. THEY WERE VERY TIMELY EVEN THOUGH THERE WERE WEATHER RELATED DELAYS WHICH WERE NOT IN ANY WAY THEIR FAULT. SOME STAIN ACCIDENTLY GOT ON THE SIDING OF THE HOUSE BUT THEY PROMPTLY RETURNED AND CLEANED THAT UP SO YOU COULD NEVER TELL IT HAD EVEN BEEN THERE. I WOULD, WITHOUT HESITATION, HIRE THEM AGAIN

ALL REPRESENTATIVES OF THE COMPANY WHERE POLITE AND HELPFUL.

WE GOT AN ESTIMATE VERY QUICKLY AND WERE PLEASED THAT THEY ACCOMMODATED OUR SCHEDULED WITH LATE FALL SERVICE. THEY DID A GREAT JOB. FORGOT TO GIVE US THE ANGIE'S LIST DISCOUNT AT FIRST BUT CLEARED THAT UP RIGHT AWAY. ALSO CALLED TO SEE IF WE WERE SATISFIED.

THEY ARE VERY RESPONSIVE AND PROFESSIONAL.

THE DAY AFTER I CALLED THEM, SOMEONE CAME AND INSPECTED MY ROOF, TOOK PICTURES AND PUT TOGETHER AN ESTIMATE FOR THE JOB. THEIR BID WAS MORE REASONABLE THAN ANOTHER MAJOR COMPANY I CHECKED WITH, PLUS, I JUST HAD THE IMPRESSION FROM TALKING TO THEM THAT THEY WERE SOMEONE I COULD TRUST TO DO A GOOD JOB. I ASKED THEM TO FIT ME IN TO THEIR SCHEDULE ASAP. TODD WAS OUT THE NEXT DAY AND HE DID A TERRIFIC JOB. I HAVE A 2 AND A HALF STORY HOME WITH SOME VERY DIFFICULT AREAS TO ACCESS AND A VERY STEEP ROOF PITCH. TODD SPENT 3-4 HOURS AND LEFT ME WITH A ROOF THAT LOOKS LIKE NEW. NO MESS, NO FUSS, THE KIND OF PROFESSIONAL SERVICE THAT YOU HOPE TO GET. TODD LEFT ME HIS OWN CARD FOR MY EVALUATION. THESE GUYS ARE GOOD. THEY CERTAINLY EMPHASIZE CUSTOMER SERVICE AND SATISFACTION.

THEY DID A VERY GOOD JOB. I AM PLEASED AND WOULD USE THEM AGAIN. MY DECK LOOK MUCH BETTER.

THE DECK WAS LOOKING PRETTY BAD AND NOW IT LOOKS GREAT. WE HAD SOME MINOR ADMINISTRATIVE PROBLEMS IN GETTING THE QUOTE. THE STAFF WAS HELPFUL IN GETTING THEM RESOLVED. ONCE THOSE QUESTIONS WERE RESOLVED, THE WORK WENT VERY WELL.

THIS IS MY FIRST DECK. THEY PROVIDED GOOD AND USEFUL RECOMMENDATIONS AND ADVICE. MADE GOOD SUGGESTIONS REGARDING COLOR AS WELL.

OUR DECK LOOKS GOOD. WE REQUESTED A SECOND COAT OF STAIN AS THE FIRST APPLICATION DIDN'T PRODUCE ACCEPTABLE RESULTS. MIKE, THE OWNER, PROVIDED A QUICK RESPONSE TO OUR CONCERNS. WE WOULD USE THIS COMPANY AGAIN, BUT THE WORK WAS A LITTLE MORE COSTLY THAN SOME OTHER ESTIMATES.

VERY POLITE-GREAT CORRESPONDENCE TO LET US KNOW EXACTLY WHAT TO EXPECT.

WE ARE FRUSTRATED & IRRITATED THAT ROOF-TO-DECK ADVERTISES CEDAR SIDING CLEANING AND STAINING, BUT THEN CLAIM THEY DO NOT HAVE THE EQUIPMENT TO CLEAN & STAIN A STANDARD 2-STORY CEDAR HOME. THEY SHOULD EITHER HONOR THEIR QUOTE & AGREEMENT TO COMPLETE A JOB, OR THEY SHOULD NOT ADVERTISE OR QUOTE WORK THEY CAN NOT COMPLETE. BASED ON THEIR DISMAL CUSTOMER SERVICE, COMPLETE LACK OF FOLLOW THROUGH, & THE UNPROFESSIONAL MANNER IN WHICH THIS SITUATION WAS HANDLED, WE HIGHLY QUESTION THAT ROOF-TO-DECK RESTORATION INC. BE RECOMMENDED FOR ANY WORK OR BE AWARDED ANY SUPER SERVICE AWARDS FROM ANGIE'S LIST OR ANY OTHER SERVICE ORGANIZATION.

AFTER LEAVING A NEGATIVE REPORT, WE RECEIVED A CALL FROM MIKE HILBORN. HE STATED THAT HE'D SEEN THE REPORT AND WAS SURPRISED. HE ALSO STATED HE WANTED TO COME AND TAKE A LOOK AT THE FENCE HIMSELF. AFTER DOING SO, HE AGREED THAT THE JOB WAS NOT DONE VERY WELL. HE ASKED IF THEY COULD RESTAIN THE FENCE. I WAS HAPPY TO HEAR THE OWNER OF A COMPANY TAKE RESPONSIBILITY FOR A JOB NOT DONE WELL AND TO OFFER TO CORRECT THE SITUATION. THAT DOESN'T HAPPEN VERY OFTEN THESE DAYS. THE FENCE WAS POWER-WASHED AND RESTAINED WITHIN A WEEK OR SO OF TALKING WITH MR. HILBORN. I WAS IMPRESSED WITH HOW QUICKLY THE MATTER WAS RESOLVED. I WANTED TO MAKE SURE THAT PEOPLE LOOKING FOR INFORMATION ON THIS COMPANY UNDERSTOOD THEIR COMMITMENT TO A JOB WELL DONE AND HAVING SATISFIED CUSTOMERS. I AM HAPPY TO SAY THAT OUR FENCE LOOKS GREAT! THE GRADES GIVEN ON THIS REPORT DO TAKE INTO ACCOUNT THAT THE JOB WAS NOT DONE WELL THE FIRST TIME.

OUR DECK LOOKED HORRIBLE THIS SPRING. WE JUST FINISHED POWER WASHING AND STAINING OURSELVES AT A FRACTION OF THE COST ROOF-TO-DECK WOULD CHARGE. I KNOW DECKS HAVE TO BE STAINED OFTEN, BUT I WOULD EXPECT THE DECK TO LOOK GOOD FOR AT LEAST ONE TO TWO YEARS. THE PRICE THEY CHARGE IS TOO HIGH FOR THE LACK OF QUALITY OVER TIME.

ALTHOUGH WE SOMETIMES HAD DIFFICULTY COORDINATING SCHEDULES, WHEN THEY WERE HERE THEY DID AN EXCELLENT JOB AND WERE VERY PROFESSIONAL.

MIKE AND EVERYONE AT ROOF TO DECK ARE ENJOYABLE AND VERY PROFESSIONAL. THEY CALL AND ARE HERE WHEN THEY SAY THEY WILL BE. THEIR COMMUNICATIONS, FROM VERBAL TO WRITTEN, IS CLEAR. I HAVE RECOMMENDED THEM TO APPROXIMATELY 8 OTHER PEOPLE WHO HAVE ALSO CONTRACTED THEM FOR DECK OR VINYL SIDING WORK.

ROOF LOOKS GREAT, CLEANED UP AFTERWARDS. WOULD DEFINITELY USE THEM AGAIN.

EVEN THOUGH THE SCHEDULED WORK DATE WAS PLAGUED WITH WEATHER DELAYS THEY WERE ALWAYS VERY NICE WITH THEIR COMMUNICATION. FOR THE PRICE THEY CHARGED COMPARED TO THE TIME SPENT, I THINK THEY DID MORE THAN THEY ANTICIPATED.

OUR DECK HAD NOT BEEN CLEANED AND SEALED FOR 5+ YEARS AND WAS IN VERY ROUGH SHAPE. ROOF TO DECK MADE IT LOOK LIKE NEW. THEY WERE VERY RESPONSIVE WHEN I CALLED TO ASK QUESTIONS. AND THEY WERE VERY ACCOMMODATING. WHEN THEY ARRIVED TO PUT THE SEALER ON, WE WEREN'T DONE WITH THE SANDING THAT WE WANTED TO DO, SO THEY AGREED TO COME BACK LATER WITH NO HESITATION.

EXTREMELY FAST RESPONSE TO VOICE MAILS, ON TIME SERVICE, AND OUTSTANDING QUALITY. BEST MONEY I'VE SPENT ON THE HOUSE SINCE I MOVED IN SIX YEARS AGO. ROOF LOOKS BRAND NEW.

WE WERE VERY DISAPPOINTED IN THEM. THE OWNER CALLED ME AND SET UP AN APPOINTMENT FOR THEM TO COME OUT TO CLEAN AND STRIP THE DECK. THEY PERFORMED THAT WORK AND WE NOTICED THAT THEY WEREN'T ABLE TO COMPLETELY STRIP ALL THE OLD STAIN AND SEALER OFF THE DECK. NOT BEING DECK EXPERTS WE WEREN'T OVERLY CONCERNED. THE OWNER CALLED BACK AND SET UP AN APPOINTMENT FOR THEM TO APPLY THE STAIN. THE DAY THEY APPLIED THE STAIN IT RAINED OUT AND I WAS VERY CONCERNED ABOUT THAT SINCE I KNOW IT IS SUPPOSED TO BE DRY WHEN THEY APPLY STAIN. THE DECK TURNED OUT TERRIBLE WITH BLOTCHY SPOTS EVERYWHERE. I CALLED AND HE AGREED TO COME OUT AND TAKE A LOOK. AFTER TWO WEEKS I HADN'T HEARD ANYTHING SO I CALLED BACK. HE CLAIMED HE LOST HIS TODO LIST AND WOULD COME OUT. HE DID COME OUT AND THEN CALLED. HE SAID THAT SINCE THEY WEREN'T ABLE TO GET ALL OF THE OLD STAIN AND SEALER OFF HE COULD'VE PREDICTED THAT IT WOULD TURN OUT THAT WAY AND THERE WAS NOTHING MORE THEY COULD DO. I'M GLAD I DIDN'T PAY IN FULL!

I CHOSE THIS COMPANY BECAUSE THEY USE A "STEAMER", WHICH ACTUALLY DELIVERS A JET OF MODERATELY HOT WATER AS OPPOSED TO MANUALLY PICKING OR SHOVELING IT. NOTE THAT PROPER REMOVAL INCLUDES GOING 2 TO 3 FEET ABOVE THE EAVES AND REMOVING IT FROM THE GUTTERS AND DOWNSPOUTS SO WHEN IT MELTS IT CAN FLOW PROPERLY. I HIRED THIS COMPANY AFTER HAVING DIFFICULTY WITH ANOTHER CONTRACTOR GETTING TO MY HOME AS PROMISED. THIS IS A ONE MAN COMPANY AND IT TOOK HIM NO MORE THAN 20 MINUTES TO GET ALL OF HIS EQUIPMENT AND LADDERS INTO PLACE. THE EQUIPMENT WAS IN GREAT CONDITION AND WAS WELL MAINTAINED. HE WAS COURTEOUS, FRIENDLY, AND PROFESSIONAL. HE WAS CAREFUL WITH OUR PROPERTY, NOT DAMAGING THE HOUSE OR ANY OF OUR PLANTINGS. I RECEIVED A DISCOUNT FOR BEING AN ANGIE'S LIST MEMBER AND I WAS TOTALLY SATISFIED WITH THE QUALITY, COMMUNICATION, AND TIMELINE OF THE WORK. I CERTAINLY GOT EVERY NICKEL'S WORTH AND THEY WERE THE LOWEST OF MANY OTHER COMPANIES.

JASON WAS ON TIME, VERY POLITE AND EVERYTHING USED WAS RETURNED TO ITS ORIGINAL STATE, WATER SOURCE. WINDOW CLOSED.

WE ARE ALSO GOING TO HIRE THEM TO CLEAN OUR VINYL SIDING THIS SPRING.

SPEAK WITH MIKE ABOUT YOUR NEEDS, HE IS VERY KNOWLEDGEABLE. HE WILL HELP YOU WITH ANY STAINING OR CLEANING QUESTIONS THAT YOU HAVE.