Roof to Deck Restoration

Good responsiveness and followup after initial inquiry. Estimate was provided in our absence and left in writing. The workmanship itself was very good, if not excellent. However, the incorrect stain was used. We declined the offer of a re-do mainly because we wanted to use our deck and didn't want to delay it for another two weeks or longer. The good news is that we are now happy with the end result, although it was a bit of a shock to see a redwood stain instead of the honey stain we had originally requested. We did receive a price adjustment for the inconvenience but still felt we needed to rate quality at a "B" for this error. Our marks for punctuality are rated B because a week passed from the agreed-upon work start date to the actual date the work was completed. Our furniture sat on the lawn during this time and of course, we were not able to use the deck. There was also some confusion as to the actual amount due when the work was completed but we did receive a fair price in the end. And we've received lots of compliments from the neighbors and others that had seen the deck prior to refinishing.

Prompt and professional BID. Inspection for BID done without owner present.

They were on time, personable, followed through with their responsibilities and did a very good job.

Good. They did my deck three years ago, and while I liked the way it looked, I did not realize then that their technique is something that requires reapplication every two years. Thus, I am not quite sure the price is worth it in the long run - having to spend that amount every two years. With that said, I freely admit I am not an expert, so I will give them the benefit of the doubt and report my experience. After negotiating the price (I asked them to honor their previous price, which they did), they came and performed the work in a two-step process over a couple of weeks. They are very communicative and provide excellent written materials explaining every step in the process, the options, etc. They also leave nice thank you cards and exhibit good customer service (which is often lacking nowadays). The deck looks very nice now (it takes a couple of weeks for the final color to show through), and I look forward to enjoying it this summer.

They were nice and professional. I was satisfied with their work when they were finally done. The front desk staff provides inconsistent service. They cleaned up everything well. I would recommend them to other people.

They did a super job! They cleaned up well. I would absolutely hire them again.

They were reasonably priced. They did run the water for 13 hours straight so my water bill ended up being higher. They didn't totally clean up afterwords but did come back and clean after my call. For future customers, I would suggest they get everything away from the house and the flower beds should be covered with tarps.

It didn't look like they'd been here at all, except we had a nice looking roof. The only problem was they didn't reflect on the paperwork that I paid all the cost the first day.

This company does wonderful work. Their preparation is very thorough and the crew is knowledgeable and professional. They spent an entire afternoon power washing. They are incredible with special attention to detail. We are very happy with them and our deck looks beautiful.

The whole process was disappointing. A person showed up, but didn't call to tell me when they would be here. Basically, their price came in two times higher than the other 2 bids. I felt like they didn't need my business-there was no follow up at all.

The mark of an excellent company is its response if something goes wrong! It rained (not forecast) 1/2 hour after the decks were stained. They immediately said they would re-do it and came back twice before they determined it was dry enough to stain and then completed the job in as timely a matter as possible. Everyone I talked with was extremely helpful, very professional and eager to please. We had some questions about the deck after completion and were sent though to Mike Hilborn, the general manager, who got right back to us and came out quickly to check the deck. We decided that the deck had continued drying and was looking better each day, but his response was we could wait and see if it continued to improve or as he said "you tell me what you would like me to do", and I am convinced he meant it. We decided to wait, and as it completely dried were very satisfied. I know we will use this company again with great confidence

The job went very well and in a timely manner.

They came out within a few days of me calling to give me an estimate. I miscalculated the total cost, putting this bid higher than another one. As I was thinking it through on the phone, they offered a 10% discount. So, ask for that too! Mike and his crew were fantastic at communicating with me as to where we were in the process and how long it would be until the next step. It was a great experience. There was a little issue with needing the consent of our neighbor because of their plants that are next to the fence. That delayed the first day of work. That was really the only thing that came up. I also had to follow-up at the end as to when we would have to do the entire thing again, which wasn't in any of the information they gave us. (It was all about decks and not fences.) Mike got back to me right away on those questions.

My deck had extra challenges because the previous owner, who had the deck built 10 years ago, did not seem to seal the wood after proper seasoning, which I addressed with Mike Hilborn after receiving the estimate. Thus, it presented some significant challenges in order to be restored moss/mold in the shady areas, raised grain, splintered and cupping boards on the top rail and hand rails and one short handrail that had been painted. I knew there was a challenge here and when first calling for an estimate, asked to schedule a time for the estimate when I was available to address those challenges and my desired outcome in order to verify that they were even able and equipped to handle the task. This is apparently not part of their business plan and the scheduler was not willing to accommodate my request. I questioned whether some of the boards, particularly the top and hand rails, that had significant weathering and rough surfaces needed to be replaced, but was assured that is was more surface damage and could be corrected by sanding. I ll spare you the long version with details only to say that from the beginning of the job, the quality at each step in the process clean, prep and stain - needed to be monitored and redone because it wasn t complete or to my satisfaction mold and moss still present after cleaning, some damage and stain overspray to surrounding plants, rough boards on top and hand rails not sanded smooth, and I had to complete stripping the paint off the one railing if it were to be stained. I don t think my expectations were unreasonable, especially when working with a company whose specialty is deck restoration, and having addressed these problem areas with Mike before agreeing to hire their services. So, even though the end result is satisfactory, my suggestion, particularly if your deck is not new and has weathering challenges (our MN climate does seem to be harder on wood regardless of the type), is to insist on meeting with the person doing the estimate, discuss problem areas and how they plan to address them, making sure this information is itemized in the work plan included with the estimate. I don t think their slick marketing materials and business plan is equipped to handle situations like mine, but I have to give them credit, they did stick with it and completed the job to my satisfaction.

The rep was great - very knowledgeable and quickly understood what I was looking for. He gave me an estimate on-the-spot and has not called to bug me, which I appreciate! The estimate was for $3000, which is more than we can't spend right now. If our finances are different next year I would call them again.

Professional, polite, did the job just as they explained it. Will use again.

This is a secondary report from 1.3 years ago. I was initially pleased with the work however as a short time went by, the stain on our deck floor literally disappeared. It is no longer repelling water and has faded severely. I contacted Roof to Deck and much to my dismay {and partially my own fault for not reading the fine print} they would not redo the deck floor. They stated that they would redo it at a reduced rate {$187.00}. This is completely unacceptable to me and they would not budge on this at all. I realize that we live in harsh conditions but come on, slightly over a year and in such poor condition. The last time our deck was stained it lasted over three years. I did not mention this in my last report as I thought it was minor however reading through the brochures they sent me {as if I was a new customer} I noticed they are supposed to pound in any protruding deck nails. This was not done at all and I feel compelled to rate them poorly due to the lack of commitment on their part to keep a customer happy.

They came out and gave us an estimate and were at least $600.00 higher than all the other companies we received estimates from. Their literature and website (including a DVD from their founder) are pretty slick, however, the person who did the estimate was not friendly at all and hardly talked to me. He appeared not to be interested in the job. We went with another company that offered us a better price for the same quality work and had a representative that was extremely informative about the details of the project and personable.

It took nearly two months from the time I engaged them until they could do the work. They had told me it would be 3 to 4 weeks. When the work was done, it wasn't done properly. They actually missed spots, or had the stain color change on them. It too a week but they did come to fix the areas the missed. They used the wrong color stain on the areas they missed. I called them again and they came and re-did the entire floor area of the deck in the darker color. However, they didn't redo the rest of the deck (rails, seats, spindles) so I have a two-tone deck. I give up. Should I really have to call to point this out too? They appear to have NO quality control. They were also supposed to do repairs to the deck. They didn't do any of the needed repairs. Just beware of what you are getting in to.

The experience was pretty good. It was a little pricey, but the work was very good. It lasted about two years. They were very professional and cleaned up after themselves very well. They did it quickly as well.

They did sand the deck and power wash it, no stripping agent, no nails pounded in, no neutralizer used. They did stain/paint the vertical railings. Their work was slow, as there were 3 people sent out on the first day to sand. One left for one hour, 35 minutes to get a "sanding wheel". They all took 2 breaks (9:50 am and 11:50 am) and were only there from 8:20 am to 2:15 pm. The sanding at that point was no where near completed. After the deck surface was completely sanded and power washed, they spent their time staining/painting the vertical surfaces. However, in staining/painting the vertical surfaces with a dark gray stain, they splattered, spilled and made a complete mess on the newly sanded deck surface, on our decorative tops on the railings and on unstained surfaces next to our deck (8 x 8's) surrounding our air conditioner. They did have tarps, they simply didn't use them where they were staining. When we returned home to see the mess they were making, we asked them to leave and called the owner. When he returned our call, in which we were explaining why we had asked the crew to leave, we were disconnected somehow. The end result was that we had to pay to have the deck re-sanded and had to replace the damaged decorative tops. We paid them for the work completed and subtracted the additional expenses that we incurred.

Their marketing tools were exceptional. They had very good pricing and the whole thing cost under $1,000. They were very prompt and courteous. I thought everyone I spoke with was very courteous. They were very kind.

Unfortunately, they never got back with me.

Overall service was disjointed and much less professional than the job they did 2 years ago. The estimator, the cleaner and the sealer were three different people who did not coordinate, see the job in the same way and were occasionally even critical of each other. The job estimate was approved on May 15th and the work was completed July 14th - slow but understandable in view of lots of rain and a busy time of year. My experience 2 years ago was excellent. This year I felt as though I was dealing with a different company. Many firms experience growth problems and service quality cycles. Don't write this firm off your list, but try to have one person responsible for the job and for your satisfaction from beginning to end.

They were wonderful! First they came out and gave us an estimate and explained the process. It went exactly as they told us it would. When we called with the deposit, we were told that it would be 5 weeks as they were booked solid. They came out in a little less than 5 weeks, power washed the deck on a Thursday and the following Tuesday it was stained. It looks fantastic!