Roof to Deck Restoration

They did okay, but they only did the inside of it. They did not do the outside since it was on the second floor.

The biggest problem was the weather. It was getting aggravating waiting for some days with no rain. I've used this company before and will use them again. They do good work. The biggest drawback is that they are quite expensive.

They were very nice and professional. During the stripping process, some of the product splashed on my deck table and chairs. They were very understanding and offered to send the pieces to be refinished. They picked up 4 chairs and a table, and when they found out how long the refinishing would be, brought the pieces back to my house for use for the summer, and said they would come in the Fall and do the repairs. Thats beyond I think. We'll see if it happens, but I think they will follow up professionally. I would recommend this company anytime.

Everything was well done. The powerwash was to a degree of very clean without damaging the cedar. The bleach brought the wood back to it's original color. The stain did need a post job touch up; this was completed with no problem. I do have a large two level deck with two staircases and many spindles so this was now an easy job. The time taken on the actual job was acceptable, it was the weather which made the process take much longer than anticipated. I would rather have it done right than rushed so this was an unfortunate delay.

We asked them to put a quote to seal our deck. They gave us a quote. We ok'd the work. They came and did the work. They invoiced the work. We paid for the work. THEN, they said that the original seller mis-quoted the work and that we owed more money. We showed them the quote and the invoice to no avail. They then threatened to take us to a collection agency!!! In the end we PAID to avoid the hassle of collection, but they gave us two Baker's Square coupons for the trouble. It was one of the weirdest experiences ever. We will NEVER work with them again.

Work well done by very professional and friendly individuals

The company was responsive in doing the estimate and once I chose them and paid my deposit, I waited a few weeks for the cleaning and then another week and a half for the staining. The timeline and reasons for the time it would take complete were explained and understandable, and materials were provided at each step to explain what was happening. In the end the deck itself looks very good. The problems were: 1) The deck cleaner apparently got on the window and door frames (aluminum wrap) and it took the paint off in some areas and discolored other areas. The company assured me that this would be repaired. They first came out and spray painted one window and the door. The paint did not match and they did not do the remaining windows. Also, overspray from the painting got on the railing of the newly finished deck. The repair of the overspray onto the railing was corrected after several phone calls. After many phone calls they agreed to pay a professional to come and paint all of the trim the correct color. Al Smiley from the Smiley Company was out on 10/18/13 and did a great job. 2) The cleaner and whatever was washed off the deck at the outset, ended up making a mess under the deck on an area of decorative rock. This was resolved after I pointed it out. 3) In addition to the paint coming off the trim, it also came off of the metal frames of some of the screens. Roof to Deck took the screens away to paint them and in the process, I was told they got paint onto the screens themselves, so they then had to replace the screens. 4) When they stained the deck, they left a few drips/splashes/smears of stain on the white screen door. I cleaned this up myself. Others who are considering using Roof to Deck should be aware that when you call the local office number, the calls are being routed to an office in Minnesota and the staff there are reluctant to give out a number that will allow a customer to actually reach the local office. The routine is that the staff send an email to the local manager, Jeremy, who is supposed to then call the customer. Initially, Jeremy would return calls and address concerns but then it seemed as if the remaining issues just got dropped and if I had not pursued them over and over again by phone, the repairs to the damage would not have been completed. I do want to say that Ann from the local office did finally step up and handled to details of ensuring that the final repairs were done so I do appreciate this. Unfortunately, the amount of time I spent making phone calls, and meeting with them to talk about repairs wasted a great deal of my time and I will never get that back. If I were to do it again, I would probably stay on sight the entire time and oversee the project myself to be sure no damage was done to my property.

I am happy with the work they did. My deck was in dire need of cleaning and staining after 4 yrs without any care. They cleaned it nicely in one day and came back approx 2 weeks later to stain. The crew finished the job in two working days. No splatter or messes to note. One nice touch....they provided me with a spray bottle of stain in case a certain area of the wood absorbed more color. My only negative comment would be that communication around when they would arrive wasn't great. I had to follow up to get them to get me approximate timing for when the job would get started.

There was confusion between the people doing the job and the original quote from the phone. It was difficult to get a schedule for them to come and see the deck and what exactly needed to be done.

First let me say the deck looks very good now -- still a little oily, but it looks good. The process began in May and finally ended August 1. In fairness I have to say the long delays were due to persistent rainy weather which I acknowledge and understand. However, improvement needs to be made in communication. Within a few days someone came out to assess the job and I was given an estimate which I accepted and put down the required 50% deposit. Initially it was estimated the work would begin the third week of June, depending on the weather. That time came and went with no communication whatsoever from Roof to Deck. It wasn't until July when I initiated a call that they gave me an update. On July 18 the guy came and did the stripping and powerwashing after canceling the previous day due to rain. At least he called. He made the deck look nice and clean, like fresh wood. The staining was scheduled for Saturday July 27, at about 9am, they said. 9am came and went again with no communication. Because it rained heavily overnight I assumed it would be rescheduled for another date as I awaited a call. At 5pm the deck guy showed up quite unexpectedly and said he's ready to do the staining. I was quite surprised to see him but it was ok with me. Just wanted to get it done. Pleasant fellow and he went right to work and put down two coats on the main surface and finished just before dark. What he did NOT do was sand the surface. The deck is made of cedar and the power washing did "fuzz" up the surface quite a bit. Normally you would expect it to be sanded down but it was not. Once the stain was applied the fuzziness was even more pronounced. Before he was finished, together we went around looking for spots that needed touching up. After a couple of days the stain soaked in and the deck dried and some blotchy areas appeared, so I called to see if I could get a quart of stain so I could touch it up myself. Instead they scheduled someone to come out August 1 and he ended up putting down an entire third coat, which did impress me. He also left a couple of spray bottles of stain in case I needed to do any touching up later. Finally, the entire balance was automatically charged to my credit card even though I used a $50-off coupon, so I had to call yet again to get that cleared up and they ended up sending me a check. In summary, the rain delays were understandable, communication was poor, stripping/power washing was good, staining process was rather amateurish, but follow up service and courtesy were excellent. Unfortunately, I doubt I would be willing to go through this ordeal a second time.

We were happy with them. It is lasting very well and they were very professional. They even gave us a touch up stain in case something needed touching up.

I have a large deck surrounded by a wooden fence. The wooden swing seats two. Roof to Deck mixed their own proprietary oil with a selected pigment to match my request for a red wood stain for the deck and ceder stain for the swing. They applied two coats of stain. The oil stain penetrated the wood leaving the wood grain to shine through, prominently. Only difficultly was a rain delay of three weeks between the power wash and stain. In this time period, it did rain almost every day, in the last three weeks of June.

I contacted the company mid June to inquire about a deck refinish. The rep took my information and said that someone will get in touch with me to schedule a day/time to come and do a estimate. I never heard back until the first week of July when I received a email from them with the estimate for the work. I'm not sure how they did the estimate cause no one came out (at least I didn't see them). So, I never received a phone call or anything just a estimate for the work which by then I had done by a different company.

They did a wonderful job. They came out promptly for the estimate and completed the job as promised. Their customer service was great - they were very easy to get in touch with and answered phone calls and emails quickly. The job was done without any mess to my property. Their price was extremely reasonable and looks terrific.

too forever to get respose, started in march, took till july to get done the secons time, first time finish is not what represetative said it would look like, they refinishdeck and it looked great, was told it would last 3 -5 years - after 1 year finish is peeling and starting to discolor.....

Very well. On time, did a thorough job, and employees were polite and willing to answer questions.

I never heard from them. I received a follow up email almost 3 weeks after I first requested the quote saying they had the wrong address on file and asking if I was still interested in a quote. I replied back that I was still interested and provided my address. I never heard back from them.

They are good guys and did a good job.

Roof-to-Deck Restoration has been good. They came and measured the deck. They told me what I had to do and what they were going to do and what materials they're going to use.

They came summer of 2012 to give quote but we couldn't afford it at the time. This spring we agreed to same quote and they came out immediately and washed the roof. Unfortunately because of weather, it took several weeks before they could return to finish job. They replaced 80+ shakes, and then stained with our chosen color. Guys were very nice and did a good job overall. Would have liked them to pick up pieces of broken shakes that had washed into gutters because shortly after the gutter plugged and what was found was several broken shakes. But overall it was a good job and I have no real complaints. A bit pricey, but they said our roof should be good for 10 yrs, and if that's true then the price was worth it.

Initial contact through website to request quote on stain removal and re-application. While snow still on deck, measurement and scope of work occurred. Quote provided by e-mail followed by a mailing of the quote and further information on their company, services, and a dvd of the process. Color swatches provided as well. I accepted the quote and selected honey color stain. Due to poor weather, it was a while before initial work could be scheduled. Roof-to-Deck contacted me day before stain was to be removed and the crew showed up next day. Unfortunately, all surfaces were not cleaned / stain removed during this session. The crew worked on the deck but only partially cleaned / removed stain on the pergola. Poor weather again. I was notified by Roof-to-Deck that due to the dark color of previous stain, they recommend I change color to cedar. I agreed. However, I also informed them (e-mail and phone call) that the pergola had not been cleaned / stain removed. They seemed surprised. I next received a call that the stain would be applied the following day. I notified again that they had not completed the cleaning removal. Crew arrived and confirmed the need for cleaning / stain removal. Completed this activity. After wood dried, I noticed several areas where stain had not been entirely removed. I contacted Roof-to-Deck once again. Crew chief said they would inspect and advise. I never heard result of the inspection. Next phone call from Roof-to-Deck was notification that stain would be applied. Crew arrived on appointed day and applied stain. Result looks good and darker stain for the most part hides the portions where stain not entirely removed. They left behind a touch up bottle of stain. It will be interesting to see how it ages. Overall good job, but poor communication in the middle of the project. I would consider Roof-to-Deck on future projects. Price includes a $100 off coupon through Angie's List.

My experience with them was fine. It was a really hot spell and the guys were out in the son, if it wasn't so hot they may have done a little bit better. They gave a good price.

We decided not to do that project last summer and it had nothing to do with the company. I did like them a lot. They were very prompt in getting the quote to me. They followed up on their quotes several times, which I like because sometimes I am busy and don't get to follow up on things so they are very professional.

We were not satisfied when the job was complete. They did send someone back out to repair the work. I was still disappointed that it didn't even last the whole summer. The price they quoted us was also very high. The guy that came out seemed very pleasant and acted like he knew what he was doing. I'm not blaming the individual for this, i'm blaming the company for not have good follow-up. The first time they stained our deck, they did a wonderful job. I just don't know what happened to the company.

It did not happen because of their unresponsiveness