Roof to Deck Restoration

I purchased an Angie's List Big Deal for this service and it was fine.

Checked my whole gutters and found all my gutter extensions were embedded in ice and that the extensions on the ground where embedded in ice and plugged on the inside. Took them about an hour and a half and they did a wonderful job. They also checked the snow on my roof because they do snow racking. They were honest and said my roof is pretty good and that they may need to come back if we get another 6-7 inches of snow. I was pretty happy. They were very honest and polite when answering my questions. They also made very intelligent suggestions about my current system and were very insightful with quick fixes until it warms up to fix them.

I had an appointment set and they never showed up. Both my wife and I sent follow up requests for service with no response from them

Serviceman arrived on time on a nice 42 degree day. Explained job which would take 2 hours and set up equipment to remove massive icedam on roof.Used equipment to remove icedam and then got up on roof and cleaned out all gutters.Removed broken gutter guards and informed us of damaged shingles.After job cleaned up all debris around house and told us to clean gutters before next winter.Will definetly use again.

Went very well but I do have to say that it seemed to take a long time (~6 hours) but I don't have perspective on if that is normal for the size of the ice dams we had. The gentleman that serviced us was very nice and professional. We also weren't supposed to be serviced until a day later but they managed to call us and get us in a day earlier. At a cost of $275 per hour, it was also pricey but I believe it is the service that is pricey and not just this company. We shopped around a bit and found that most other companies were comparable.

I called this company to remove a small ice dam in a gutter. I was told that they could do the job, but that they charge $325 per hour with a 2 hour minimum. $650 to do that kind of a small job. The are "rip off" artists. $650 for a few minutes of work. They're crazy!!

Contacted Roof-to-Deck Restoration as I saw they had a good rating here on Angie's List and I was getting some water in my place due to the ice dams that formed because of the extreme cold snap. Mike (the tech who came out) worked him butt off in some very very cold weather and did his best to remove what he thought were the worst areas. He worked from mid afternoon til it got to late to work any longer. He then came back the next day to remove some dangerous icicles at the back of the house, again working quickly and updating me as things progressed. Once finished he salted the areas that were covered in thick ice. While the price was steep, ($750 with the Angie's List coupon) I felt it saved me from larger bills down the road due to ice and water issues.

We made an appointment to have the ice removed from our gutters and were told that if we scheduled for the first appointment of the day, then someone would be here between 8 and 9 am. Based on this information, we scheduled the first appointment. No one came and no one called. I called the company twice. The first time I was told that we should not have been given such a promise, and that although they may ask if you want the first appointment, they do not necessarily give you that time slot. The second time (around 12:45 pm) I was told that it was "their mistake", but that they could not give me an estimate of when someone would arrive as all their technicians were still on the first call of the day. While errors in scheduling can happen, I would hope for a more professional response, such as placing a call to their crews to get an estimate of when one could arrive to service our home. I waited until 1:00 pm then finally called another provider.

The whole experience with Roof-to-Deck restoration went very positively. Everyone I dealt with on the phone was extremely personable. They got someone out to my house very quickly, he was great, and he did an efficient job getting rid of the ice dams. I didn't price shop too much so I'm not sure if their prices are high or low, but based on how positive the experience was in dealing with them, I'd recommend them even if their prices are high. They were that good.

Seldom have I worked with a company that was so responsive. While the weather wrecked havoc on the outdoor lights this year---rain, freeze, snow, freeze, etc---every time I had a problem they were out to fix it that day. Never a delay; never an excuse. While I wish I didn't have to call them as often as I did, they always responded immediately and professionally.

2 guys got here within the time promised. They were both polite and seemed to hear what I was asking for. I showed them the ice dams and the source of water. That took about 5 minutes. It took them another 30 minutes to get their equipment working. It was frustrating when I'm paying $200/hr for a professional services. Finally towards the end of the first hour they started to work on the ice dams. Within 1/2 hour the one guy was taking a cigarette break. The other guy was a good worker. The smoker took very regular smoking breaks and the job dragged on at least one hour longer than it should have. They were sloppy with the ice chunks letting them fall from one roof to the lower one. Not sure how much damage that did to the lower roof as well as the shrubs below. For what they said was not very bad ice dams it took 2 guys 4 hours! I'm really disappointed and shocked at how much it cost. Last time I had it done it took 2 hours... I would not recommend then or use them again myself because of the high cost, lack of efficiency and lack of care for my property. They also left garbage on my driveway.

Showed up and completed job quickly.

They didn't replace any of the wood cedar shake roof of my gazebo and I disputed the price, which they wrote off half the amount. Their promotional materials indicated they specialized in cleaning and refinishing cedar shake. I must have called them 15-20 times and felt ignored, disputed the charges through the credit card company. They didn't respond to emails or phone calls. Finally, received written communication from Roof to Deck that they had written the amount off.

The job that Roof-to-Deck did was wonderful. They did exactly what we had requested. It was done correctly the first time. We didn't have to call them to come back to fix anything. And, turning the lights on for the first time it was amazing! Well worth the money. And, they will come back after the holidays and take everything down, store it and put it back up next year! My sister and I are very pleased. We would highly recommend Roof-to-Deck to anyone.

The youngman that came (Kevin) was very conscientious and did a very good job. I had originally called for Gutters, Power-wash and an estimate to wash/stain my deck. I had to call three times to get scheduled, but once that was done the schedule was met and completed. However, I still have not received a visit to estimate the deck work. It is now too late in the season for that work and must wait until spring.

From the initial contack they were punctual, professional, helpful, careful of the surrounding plants. They were also careful to clean up after completion.

Working with Roof-to-Deck (MSP) was a nightmare. Initial interaction with the company went well. They were prompt about coming out to provide an estimate and handled the initial set up/paper work & down payment quickly & efficiently. One of main reason we choose this provider was that they said they could get to our deck earlier than some of the other companies that bid the work. We planned for them to come out around 8/19. They did not come out to clean the deck until 8/22 after we called them to find out what was going on. The individual that cleaned the deck said the painting/staining crew would be out to finish in a few days. Midway we through the next week we had not heard from them so we called them back. They acted surprised that we were calling them and said they were planning to come out 5-10 days after the initial deck cleaning- vs. the "few days"- that we had been told by their cleaning technician. We expressed that 5-10 days out would not be acceptable because early on they had acted like they would be able to finish the project within 5-7 days of 8/19. They ended up having someone come out to paint & stain the deck the Friday & Saturday of labor day weekend which put our deck out of commission for any labor day plans. To top it off the initial painting & staining did not turn out well so they had to come out again to touch up the staining & re-paint most of the railings & benches. The one bright spots was that the individual who came out to do the finishing work on our deck was very thorough and did a nice job. We had to call them numerous times throughout the project to find out when they were coming out & to get the work scheduled. The deck was finally completed on Saturday, 9/7. (Yet another weekend where we could not use our deck.) We will not use this company again and would not recommend them to anyone.

Very professional on the initial estimate visit. Employees did not have to enter my house, to complete their work. I had previously visited three of my neighbors who had used Roof to Deck within the previous six months, and the workmanship and the comments that these same neighbors gave me, made the choice easy. R2D protected the area and plants surrounding the deck so that I had no over-spray or chemicals to clean up. Would recommend them highly.

We wanted our decks done by the first of June for our sons graduation party. We had asked for a quote in March and received a quote within the next two weeks. However, due to the wet spring we had, our decks didn't get done until 1 week prior to our sons graduation. I realize that we have no control over rain but there were times our decks could have been done. After several calls I was put off and put off. Finally two weeks prior to our graduation party I called and insisted our decks get done. It took a week for 2 people to do the 3 decks. They were very professional and neat. They did not pound in any of the nails that needed to be pounded in even though it was stated that they would. Other than the scheduling and the deck maintenance they did a good job.

We did not have any concerns with the service that was provided. The technician that came was professional and answered all of my questions.

They were prompt, they did a good job, and the price was good too.

Horrible. Totally unprofessional. One guy, who seemed not to know what he was doing came to my house on Friday 7/5/13 to power wash the deck in preparation for staining. He was at my home for 4-5 hours, left an incredible mess and the job half done. He stated he needed more chemicals and would have his manager send him back out on Sunday 7/7/13. Sunday came and went. On 7/8/13 a new guy arrived who stated the other guy was afraid of the chemicals so he doesn't use them properly to strip the deck...why is he working for them then? The new guy seemed to be more compete but unfortunately he wasn't. He took out electrical sockets and wires underneath the deck as well as damaging the wood to the point you would assume it would be sanded. They finally can=me back about a week or so later to stain the deck. A guy showed up, looked unhappy with the size of the job, kind of worked for about an hour and then rang our door bell and said he needed to go back to the office for something. 3 hours went by...I called the office twice, each time being told he was stuck in traffic. Finally, a few hours later another guy shows up and starts staining, he didn't know the other guy but heard he had quit??? This guy then tells me there is no way he can finish the job today and would call in to see if someone else could come help him. An hour later another guy shows up to help - THEY DIDN'T KNOW EACH OTHER. They started packing up and stated they were done - the deck and stain job looked horrendous! I had a manager stop by the next day and he admitted it was a poor job. He offered to have it redone but I decided I didn't want them back on my property. Three months later since "they didn't hear from me" on fixing their poor work they charged my credit card for the remaining balance without even calling. The owner Mike Hilborn seems to never be in the office or available or willing to call a dissatisfied customer back.

They were miracle workers. Another company destroyed our deck. They did a miracle with it because we didn't think it would ever come back to looking nice. They did a beautiful job of getting the old finish off. They kept in contact with us. The deck is beautiful. We chose the stain from a brochure and they did a little bit in an area to show us what it looked like. We were not sure if it was the same as the brochure. He brought a different stain and showed us and let us pick. They really wanted to make sure it was the stain we wanted. We would absolutely use them again; they are the only ones we will use.

When I told them they would need to move around my furniture (my deck is a second level deck and there is no place to move the furniture) during the work, the lady on the phone said if I could not move the furniture myself, then they could not do the work.

They did a good job. They had a coupon, which I liked.