The Renewal by Andersen of the Greater Twin Cities offers custom crafted, energy efficient replacement windows and doors for the Twin Cities area, Saint Cloud and Brainerd. Visit us at one of our Showrooms to view many of our replacement products, including double-hung windows, casement windows, gliding windows, bay or bow windows and a variety of entry and patio doors in both sliding door and French door styles. Or schedule an in-home or virtual consultation and we'll come to you. For a FREE consultation contact us at 1-866-801-4229.
Renewal by Andersen offers a full-service replacement process, where you will get custom-built, energy-efficient windows and doors professionally installed for you. We'll send our Signature Service "A-Team" giving you the BEST home improvement experience you'll ever have!
The did an outstanding job and given the magnitude of the work they completed the task in one day.
Description of Work: Kurt was our installer. He had an assistant Shawn. They installed 15 windows in a professional and expeditious manner. There was minimal disruption to us while we were at home. They answered all our questions regarding care and maintenance of the windows that we purchased. They did not leave until they had cleaned all of the work areas to our satisfaction, They were both courteous and respectful.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$25,000
Peter G.
05/2016
1.0
replacement windows
+ -1 more
Are they kidding? $13000.00 for one bow window Stay away if your no rich. Insultingly high quote...wasted 2 hours of my night.
Description of Work: Presented product for a sale
Rating Category
Rating out of 5
quality
4.0
value
1.0
professionalism
1.0
responsiveness
4.0
punctuality
4.0
$13,000
Michelle Z.
12/2015
5.0
replacement windows
+ -1 more
The Renewal by Anderson part was fine. First of all, he referred us to a stainer and that's where we had an issue with him. He basically quit the job and I think it's because he just didn't wanna finish it. My husband wasn't entirely very happy with the color of the stain, but we were willing to move on and we had a contract with him, not a legal contract, I hadn't been able to do that and he just didn't finish the job, so we were very unhappy with the professionalism of the stainer that Renewal uses. The salesperson from Renewal, he was doing us a favor by giving us a couple stainers, because to do it on our own would be less expensive than to do it through them. So the salesperson at Renewal was very accommodating, and he was very pleasant to work with, and they installed the windows that went smoothly, but the staining of the windows which wasn't their fault. As far as the window installation, that went fine. I think they do a hard sale. The salesperson told us we had to wait a little bit, but told us May. Someone who came to measure the windows said, "Oh, its going to be a lot longer than that," but we called the salesperson and they got us in when they said they would. So they were great about that. I would have to say that Renewal by Anderson is good. Good job. He was trying to be very helpful and he was very personable, the person we worked with, and the window work well. We haven't had any problems with them. They gave us a manual, user guide and all that. He did give us the name of another stainer too. We told him about the issue.
Description of Work: .
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$40
Barb S.
12/2015
5.0
replacement windows
+ -1 more
did not perform service yet.
Description of Work: I sent a message and was called back within minutes. I had confused them with a different Scherer and she told me they are different and helped me with some questions I had. I would definitely use them, and still may.
Rating Category
Rating out of 5
professionalism
5.0
responsiveness
5.0
Yes, I recommend this pro
DEB, MARK P.
11/2015
4.0
replacement windows
+ -1 more
Good in terms of day of. However, we found a crack in the wooden frame of one bedroom window that was caused/happened either before or during installation. The crack was covered up by the screen, so it wasn't until we took the screen out to stain and we were in the middle of staining...that we found the crack. The installer will now have to come back and take that whole new window out and do a total replacement again. Disappointing. It took about a week to hear back from them after I notified them and sent pictures. I understand a person was out sick. Happens to all of us humans. According to the customer service representative, Andersen will cover the replacement, of course, but for me---there is hassle--another day off of work and the 6+ hours plus multiple dry times and other messiness associated with having to stain the second replacement of the replacement window next Spring. I do not look forward to that. We were going to have other windows replaced. We are talking about that and will determine that in the future. If there had been no crack, I would say that the experience was fine. We will be determining how well the windows are insulated and any other issues over the Minnesota winter. Stay tuned.
Description of Work: Replaced sliding glass door and three bedroom windows. So far the windows look good. However, there were problems. See below.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$13,500
DAVE S.
10/2015
5.0
replacement windows
+ -1 more
We had all of the windows in the house replaced in 2009 by Anderson and we were extremely pleased with the quality and the service. The same sales rep was assigned to our request and helped us pick out exactly what we feel was the best replacement. Because of the modifications done to the porch the put in totally new custom windows. After a few days we notice the design of one of the window frames was not exactly the same as the others (almost unrecognizable). We notified them and a replacement was installed within two weeks. We could not be more satisfied with their quality and service.
Description of Work: We had the windows in our three season porch replaced. We did get another bid and it was almost twice as much.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$8,500
Heather S.
09/2015
5.0
replacement windows
+ -1 more
It was a seamless process with the sales call, measurements, lead test, and finally the install. The windows are nice and Andersen team was incredibly professional.
Description of Work: Completely replaced 2 dormer windows, including casements.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,000
Claire I.
09/2015
4.0
replacement windows
+ -1 more
We liked our experience with them. They had to come back and do a little fixing of things. They came back and did that with no problems. It has been a while since they did the installation, but I thought they did a really good job. I would say that people should use them. The people that came and did the installation were very quick about it. It did not take them as long as I thought they said it would take. I think the quality is very good.
Description of Work: We purchased a Big Deal for Renewal By Andersen. They installed windows.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$12,000
john H.
09/2015
5.0
replacement windows, doors
+ 0 more
Went great, but for the price I would expect nothing lest.
Description of Work: Replaced all windows (11) + patio door.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
$18,000
Robert H.
08/2015
5.0
replacement windows
+ -1 more
It was a little expensive but I'm happy with the product
Description of Work: replaced a couple of big windows
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$7,000
Norma P.
08/2015
1.0
replacement windows
+ -1 more
Warranty work was scheduled and not delivered. Had to leave a voice mail which was not returned.
Description of Work: We purchased replacement windows for our entire house in 2010. Window cranks are breaking so we scheduled a tech to come out on 8/17/15 to repair windows. The tech did not show. When a call was placed to check on the status of the tech the phone call was transferred around and dumped to voicemail. A message was left requesting a returned call and the call was not returned.
Rating Category
Rating out of 5
quality
2.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Dustin H.
07/2015
1.0
replacement windows
+ -1 more
We had used Renewal multiple times (for windows and doors) in the past number of years...with pretty positive results. We did have a few minor issues with our windows (a couple were drafty after install), but Renewal did review and repair the issue with both. Considering our past business with Renewal we decided to go with them again when replacing our front entry door. We purchased a premium door product..and as always...our salesperson was great. Sadly, it went downhill FAST after we handed over our cash. The door was installed (after significant delays, we ordered in July) in late October of 2014. I was not present at the time of install (my wife was). The original installer, according to my wife, was friendly and polite. However, I noticed a crack in the wood frame the day after the install. No big deal I thought, they will be able to swap it out no problem. Boy was I wrong. We weren't able to have someone replace the cracked frame piece until December (a 2 month wait) and when the piece arrived it was the wrong color. So...we had to order again. The next time (February) it was still the wrong color...ordered incorrectly twice in a row! The installer who was present to install the replacement piece verified with me that the color was wrong...I wanted to ensure I wasn't seeing things! In April we received the third replacement piece and it still appeared to be "off" color from the rest of the door. The installer made the comment to me that Renewal would not do anything more for me after this attempt to install. I told the installer that they would indeed need to ensure that I am satisfied with the final product. Upon making this comment the installer uttered a profanity and exited my house...slamming the door in the process so hard he loosened the handle of the door and scratched the lock portion in multiple locations. In addition, he awoke my 9 month old napping son due to the sound of the door slam. I was taken aback by this action and went outside to tell the installer to leave my property immediately. He responded with more profanity in my own driveway! My neighbors happened to be sitting outside and couldn't believe this happened (they were shocked in talking with them afterwards). I've never experienced such unprofessionalism. In closing - we were finally able to get the piece fixed (in June....8 months after original install) and they finally had to use a fresh piece of wood and stain onsite. After all of this we only received a slight apology from the installer, but nothing more. Don't do business with this company. Their customer service is a nightmare. Take it from someone who spent close to 20k with the company over the years...and you see how they treated us. There are much better options available!
Description of Work: We had Renewal install a new front door with side window in October 2012. In addition, we had them install new windows throughout the majority of our home (Spring 2014) as well as install a new sliding patio door in our basement (2010).
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$3,500
Christina S.
06/2015
4.0
replacement windows
+ -1 more
Job has not been completed yet - will update review once it has.
Description of Work: We are having three 10 ft. windows installed at the end of August.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$16,000
Raymond H. S.
06/2015
5.0
replacement windows
+ -1 more
The three person crew arrived on time and worked smoothly and efficiently. They were personable and worked together like a team. The windows are fantastic. A friend of mine who is a retired painter/decorator said they were the finest windows he has ever seen and he has worked in some very expensive homes. The maple bay is especially beautiful. While admittedly they were costly, I would have to say that in this case I received good value. The product and installation exceeded my expectations. I couldn't be more pleased.
Description of Work: They installed two windows, one bay and another both crank out and in maple.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$11,000
Tyler H.
06/2015
5.0
replacement windows, doors
+ 0 more
We had 8 windows and a glass sliding door replaced in our home. The crew who installed the windows and door were fantastic. They were very professional, cleaned up after themselves, and had great craftsmanship. We are extremely satisfied with our experience and would hire them again to replace windows in any future home.
Description of Work: Replaced 8 windows and a glass sliding door
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
VICKY S.
04/2015
5.0
replacement windows
+ -1 more
I investigated 4 providers before selecting Andersen. Andersen is comparable in price to Marvin and 25% more than the vinyl window providers. I believe they are worth the extra money. The sales staff was responsive and flexible. Who would expect that the salesman who first came to my door would be the same one who helped me 10 years ago with another project? Team of 5 arrived today and had the job completed in 7 hours. Lead procedures were followed; they worked efficiently and cleaned up inside and out when they were done. Best of all the new windows look terrific.
Description of Work: 16 replacement windows for an old house.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$20,000
Deborah W.
04/2015
5.0
replacement windows
+ -1 more
Very professonal. Installers did a great job. They also were very careful to protect my carpet and furniture. The stainers{ who came out the next week ] were amazing. They took great pride in their work and work very carefully to match the existing woodwork.
Description of Work: replaced 7 windows
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$15,000
RICHMOND R.
03/2015
5.0
replacement windows
+ -1 more
I simply can't imagine a better contractor to work with. The crew was on time and very professional. Rich (the crew foreman) and his team did a fantastic job removing the old windows and installing the new ones. Finish carpentry was fantastic. Then Dick, and his team of strainers/finishers came in and finished the windows beautifully and some of the staining and varnishing. Match to existing trim was perfect. Chad (the salesperson) was also very responsive to questions and pulling together the bid details in a timely fashion. What was most pleasing was the wonderful attitude and the obvious attention to detail and getting it right. No one was rushing and these guys really seem to care about what they were doing and their work product. It shows ... Bravo!
Description of Work: Extensive window replacement ... replaced about 23 windows (about 2/3 of the windows in a large house) including new oak woodwork and staining/varnishing.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$45,000
BORG H.
03/2015
5.0
replacement windows
+ -1 more
Everything is just great. We are very pleased. They were always prompt, they did nice work, and they cleaned up after themselves. They couldn't have been more helpful. They do wonderful work. I thought the price was very fair.
Description of Work: Renewal By Andersen put all new windows in our town home.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Max D.
01/2015
3.0
replacement windows
+ -1 more
I received an estimate to replace four windows in my home. The windows are not unique and I had expected the cost to be somewhat in line with the local average ($300-900/window). I requested an estimate and received it within a day of buying the deal. The estimate I received from Andersen was over $1,800 per window. Even with the Big Deal discount, these rates are very uncompetitive and unreasonable.
Description of Work: .
Rating Category
Rating out of 5
$40
Eugene W.
01/2015
5.0
replacement windows
+ -1 more
The staff was ok.They left the area clean. What stood out the most to me was their reputation. I have used them before in the past. They are very prompt. I would tell a friend they are expensive but you get what you pay for.
Description of Work: They replaced 2 windows one downstairs and one up stairs.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
2.0
punctuality
4.0
Yes, I recommend this pro
$6,000
ROSEMARY and James K.
12/2014
4.0
doors
+ -1 more
They arrived on time. They left the area fine. One person came to do the work and it took about a day to finish. The worker was fine. I was happy with the work.
Description of Work: They replaced a patio door, and did some construction work around it.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
Kathleen K.
12/2014
5.0
replacement windows
+ -1 more
We had 4 windows replaced. 3 were smaller windows and 1 was about 84" x 36". Staining the windows would have been about $750 more so we did that part ourselves. The process is that a salesperson comes out to your house to discuss what you want to replace (or add) and then goes over available options. They also complete an initial measurement and draw up the contract. An official measurer will come out about a week later and complete an exact measurement. Then the order is officially placed. You will be contacted when the windows are almost completed for an install date. The process from salesperson to install ran about 11 weeks for us. We did receive a State Fair discount plus they added another local discount. Andersen includes some enhancements in their price that others charge extra on. The installers were thorough and the appropriate permits were acquired. The county inspector was here during installation. Installation time for the 4 windows was about 7 hours with a 2 man crew. WARNING - if you have inside mount blinds you will probably have to replace them as the new opening was larger on all 4 windows. They are built differently from our original windows.
Description of Work: Window replacement
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,600
Dustin H.
11/2014
2.0
replacement windows, doors
+ 0 more
The initial installation went fine. All of the installation workers were pleasant and our sales guy has always been kind and patient. However, the customer service we've experienced AFTER the company completes the work (despite multiple issues): The issues surfaced during the recent cold snap. We have multiple drafts in our new windows and the front door has a large crack at the base that lets cold air poor in, especially when there is a breeze. None of these were noticable until the cold spell. Our front entrance is now chilly, to say the least, and much colder then when we had our old entry door! One of the window drafts allows cold air into nursery, which is obviously not ideal. We also have multiple drafts in other newly installed windows. I've performed the match flame test on a windy evening and the results were not pretty! Customer service has been extremely poor. It took three phone calls (which seems to be a theme with Renewal) to finally receive a response regarding my concerns. It took another week to have someone come out to review the issues....and yet another week to receive a return phone call to schedule a time for repairs to be made. I feel like I'm constantly having to keep tabs on this or else it's not going to be resolved. They are currently proposing a time to repair almost ONE MONTH out from the current date. Despite the cold air issues and the amount of business done with this company. I hope our family brings an extra sweater for Thanksgiving, they are going to need it!! I will not do business with this company again after this experience, which is disappointing considering I've never bought anything other than Andersen in the past (my father was the same way too). I expect much better service for the $ spent. My opinion - if you have a good installation and no need to follow up with the post-installation customer service folks you will likely be happy. This was the case with our patio door a few years back. Great product, install was perfect and smooth. A little pricey, but worth it. If you have a poor installation or if there are quality issues with the product installed you are likely to be significantly disappointed....I'm surprised how poorly they treat a customer who has spent in excess of $22,000 in the past 4 years! I'm sure there are better companies with better customer service out there.
Description of Work: Installed multiple new windows and a new entry door. We also had a patio door installed a few years back.
Rating Category
Rating out of 5
quality
3.0
value
4.0
professionalism
3.0
responsiveness
2.0
punctuality
1.0
$17,000
Annette P.
11/2014
4.0
replacement windows
+ -1 more
Windows OK and no complaints regarding installation, we were just over charged.
Description of Work: We contacted the sales person who had come to our home to order our new windows. Our windows were completed and paid in full this past May. I then a few weeks back looked at the contract and noted that we were charged for staining on 13 windows. We had in actuality 8 windows stained and had 5 standard white windows installed. The salesman Justin noted that this had been charged incorrectly when we contacted him . I expected to receive a check for the $975.00 and so far we have not or even heard back from the company. I would think a company like Anderson would like to give back the money for work they did not do and I shouldn't think we should have to keep calling. Our first contact call was approximately 4 to 5 weeks ago.
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Service Categories
Windows
FAQ
Renewal By Andersen is currently rated 4.7 overall out of 5.
Sunday: 10:00 AM - 6:00 PM
Monday: 10:00 AM - 6:00 PM
Tuesday: 10:00 AM - 6:00 PM
Wednesday: 10:00 AM - 6:00 PM
Thursday: 10:00 AM - 6:00 PM
Friday: 10:00 AM - 6:00 PM
Saturday: 10:00 AM - 6:00 PM
Renewal By Andersen accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Renewal By Andersen offers free project estimates.
No, Renewal By Andersen does not offer eco-friendly accreditations.
No, Renewal By Andersen does not offer a senior discount.
No, Renewal By Andersen does not offer emergency services.
Yes, Renewal By Andersen offers warranties.
Renewal By Andersen offers the following services: Window & Door Replacement - Double Hung, Casement, Gliding & Sliding, Bay & Bow, Picture & Combination, Specialty, & Awning Windows, Entry & Patio Doors.