Overall the process was fairly smooth. The estimate came in on time and was lower than other estimates we had done. The actual work was delayed a couple times due to the stump grinder being serviced. Once that was complete, and the work was scheduled, they arrived on the day they said and removed the trees, then a couple days later they showed up and removed the stumps. Did a good job of cleaning up and did not impact our schedules in anyway - they were able to do all the work without us being there and bill us later. Would definitely hire again.
Description of Work: We had a 40 foot pine tree about 20 feet from our house and leaning toward it, and about a 25 foot birch also leaning toward our house. Both of these trees and stumps were removed, as well as another large stump.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$480
GEORGE H.
10/2007
1.0
tree service
+ -1 more
This company's bid seemed incredibly high. I had called them because they were recommended by my landscaper. The next company that came to bid came in at $530. This company was recommended by Angie's List readers and I went with them. They did a great job. I think that the Redline estimator figured that since all of the tree companies were busy because of the storm, that they could gouge me on the price. Either that or they have no clue on how to estimate the job.
Description of Work: I had a large branch from an Elm tree fall on the roof of my garage during a storm recently. I wanted the branch removed and hauled away. ($1250.)
Rating Category
Rating out of 5
Response from REDLINE TREE SERVICE
WHEN DEALING WITH STORM DAMAGE, IT IS THE COMPANY POLICY OF RED LINE TREE SERVICE LLC TO BID THE JOB 2-3 TIMES HIGHER THAN IF THE TREE/LIMB WERE NOT DAMAGED. THIS IS DONE FOR A VARIETY OF REASONS. THE TWO MOST IMPORTANT BEING THE DANGER AND DIFFICULTY INVOLVED IN STORM WORK AND THE PROMPT SERVICE WHICH CAN SOMETIMES CAUSE OUR EXISTING CUSTOMERS TO CANCEL THEIR JOBS. WHILE WE ARE SORRY FOR THE DISAPPOINTMENT IN OUR BID, HE LEFT OUT SOME IMPORTANT INFORMATION. HE FAILED TO MENTION THAT THE LIMB WAS LOCATED IN A BACKYARD WITH NO BUCKET TRUCK ACCESS AND THAT BECAUSE OF HIS NICELY LANDSCAPED LAWN, OUR SKID LOADER WAS ALSO NOT AN OPTION FOR CLEANUP. THESE TWO CIRCUMSTANCES ADD SIGNIFICANT TIME TO NOT ONLY RED LINES CREWS BUT TO ANY TREE SERVICE WHO WOULD COME TO DO THE JOB. STORM DAMAGE TREE WORK IS ALWAYS AN UNPLANNED FOR EXPENSE FOR HOMEOWNERS WHICH IS WHY RED LINE ENCOURAGES ALL PROSPECTIVE CLIENTS TO GET 2-3 ESTIMATES AND TO TAKE THE BEST BID. THAT BEING SAID, THE LOWEST BID IS NOT ALWAYS THE BEST. CUSTOMERS SHOULD ALWAYS BE SURE TO REQUEST A PROOF OF INSURANCE AND A COPY OF A CITY LICENSE IF THAT APPLIES IN THEIR CITY. AS A VETERAN OF 10 YEARS OF TREE WORK, I CAN ASSURE THAT WE ARE NOT IN THE PROCESS OF "PRICE GOUGING" AND THAT ALL OF OUR ESTIMATORS DO IN FACT "KNOW HOW TO BID" DESPITE HIS CLAIMS. I ENCOURAGE HIM AND ANY OTHER PAST, PRESENT, OR POTENTIAL CUSTOMERS TO CONTACT CHRIS AT 651-699-6897 TO DISCUSS THIS IN FURTHER DETAIL. THANK YOU.
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Service Categories
Tree Service
FAQ
REDLINE TREE SERVICE is currently rated 4.3 overall out of 5.
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 5:00 PM
REDLINE TREE SERVICE accepts the following forms of payment: Check,MasterCard,Visa
Yes, REDLINE TREE SERVICE offers free project estimates.
No, REDLINE TREE SERVICE does not offer eco-friendly accreditations.
No, REDLINE TREE SERVICE does not offer a senior discount.
Yes, REDLINE TREE SERVICE offers emergency services.
Yes, REDLINE TREE SERVICE offers warranties.
REDLINE TREE SERVICE offers the following services: TREE REMOVAL, TREE PRUNING, STUMP GRINDING, BRUSH CHIPPING AND BRUSH, LOG AND STUMP HAULING.