RBC TILE & STONE

The marble stone was of varying sizes and depths, glued to mesh backing for ease of installation. When it came, there was a lot of damage in the shipment, enough that we could not finish the project. The damage was spread throughout various boxes, and showed as cracks and breaks in individual pieces as well as chips on internal corners, indicating that the problem was [at least in part] a quality control issue with the supplier. RBC ordered more on a rush basis and didn’t charge me for the replacement, even though the supplier has thus far denied their request for reimbursement. It wasn’t RBCs fault that the stone arrived damaged, but they made it right for me, the customer. HIGHLY recommend this professional stone and tile supplier. They stand behind their products!

We scheduled the date and time for a bid over the phone, after initial contact via Angie's list. The provider did not show up. When we spoke on the phone initially, I mentioned that he was one of three tilers we were considering. He told me that he was not going to be the cheapest. I told him price was a consideration, but not the only one. Although I appreciated his honesty, I did not appreciate being stood up. It would have been more professional for him to call and cancel the appointment.