PureTap Water Systems

No issues.

I was pleased

All went smooth and good!

Very well.

All went well

Excellent - I am extremely happy.

unknown

unknown

I called Puretap (Harry) because my softener was growling. Harry arrived promptly and when he heard the noise, he guessed that probably the motor in the controller was failing. Since my controller was an older model of a type he regularly installs, he began to disassemble his new one with the intent to just replace the motor in my controller. However, he warned me that when he removed my old motor, we might find that the centering pin which holds the gear in correct position with respect to the other gears might be broken, in which case I would need a new controller as they don't make replacement pins (my older one had a plastic pin, the new ones now have a metal pin). Anyway, in fact the plastic pin in my old unit was broken, causing the gear to be out of position a bit, and the noise we were hearing was the motor trying to turn the gear while the gear itself was binding. So I needed a new controller. As it happened, my softener was actually still working, just making noise, which Harry verified by testing the hard and soft water to verify settings and to see if it had been working at all (all I knew for sure was that it used salt). I mentioned that I wondered about the hoses on my unit as they were scummy and kinked, and he offered to replace them with better hoses. I asked Harry many questions, having never had a water softener prior to living in this house. We talked about the plumbing, the settings, and what salt to use. I wondered if I needed a fancier controller that I'd seen in advertising but he explained that what I had is just right and nothing more was needed.

I called Harry and told him what I wanted. He gave me an $ estimate. This amount was 50% less than another company (the other company was trying to sell me a more expensive unit than I needed). He came to my house and replaced my water softener. He delivered exactly what he promised within the estimate and time frame. He does excellent work.

I needed to replace the control for the water softener and Puretap received very high reviews. I didn't know if the valve was what broke the controller or the the controller was all that was wrong. When I clicked on the link to Puretap, there was a picture of my water softener. After talking to Harry about the issue, I decided it was more cost efficient to have him just come out and repair it. He arrived exactly as scheduled, dissembled the controller and showed me the design changes made to keep the same thing from happening again. While he was working on the resin tank, he saw something he had never ran across before and made a phone call to the manufacturer's rep. to determine if we needed to be concerned about it or if it was OK to leave as is (It was okay to ignore). He could have just insisted on replacing the system, but didn't. He even called a couple of days after to double check on something he thought he missed!

Our 20-year old Culligan system died. It took Culligan over a week to make the service call and they charged us $130 to tell us we needed a new one. The estimate was over $1800 and the service call would not be credited to the cost. I came across Puretap on Angie's List. It had wonderful reviews, so I gave Harry a call. I happened to be home from work with a sick kiddo, and Harry offered to come over that afternoon to accommodate my schedule and work up an estimate. It was almost $1K less than Culligan, and he was back 2 days later to install it. The first thing he did when he came in was to ask how my son was doing and if he was feeling better. He also was great with our dog and cat. Might sound corny writing about it, but it's a demonstration of his great customer service approach. He installed the water softener, left the utility room cleaner than he found it and called 2 days later to see if we were satisfied. No question that we will always be customers of Puretap.

I am still deciding whether or not I am going to install a softener at this time. Mainly, I am still deciding my holiday budget before I go forward. Once I decide, I will definitely go with Harry.

Excellent. I needed to find a company to install a softener and osmosis system in a new house, coordinating the work with closing on the property, and moving in. After searching through firms on Angie's List and many not on the List; I was frustrated with a lack of responsiveness, abusive pricing for no benefit, and the general feeling I was not getting value for my money. Harry was the last one I called and he did everything right that everyone else had done wrong. Good price, excellent quality equipment, installed on a Saturday with short notice, and putting up with all my questions about the industry.

Harry returned our call quickly and to give an estimate. He cleaned up as he went. All in all we are very happy with Harry and his work.

Purchase of new appliances informed decision to install a water softener. Left message to call - he returned call promptly. Harry completed site visit, confirmed installation location (small crowded utility closet) viable, provided estimate. Harry offered a Saturday installation due to my unaccomodating work schedule. Harry is the consummate professional. His work speaks for itself. He explained everything from installation to maintenance. All aspects of working with him was positive. I would be happy to use his services again. A really terrific individual.

He arrived early, removed the old softener and installed the new one. His installation was fantastic - really well done. He explained how the new softener worked and what kind of salt to use and when to add it. He then did a water test to verify the hardness of water and cleaned up everything. I'm very happy. I now have a good softener and got an excellent installation.

I called him due to good refs on this list. He was great. He was very helpful; no pressure. As a matter of fact, he discouraged me from getting a larger more expensive system because he said I didn't need it. He returned my call promptly and was able to deliver the next day. He finished in just a couple of hours and cleaned up after himself. He was very friendly and I'd recommend him.

From my call on a Saturday, he was able to schedule my work for the following Tuesday at 8 AM. He arrived promptly and had all the materials he needed with him. He completed the work in about 3 hours and left everything very neat. He was very courteous and communicated well. I would definitely recommend PureTap to anyone who needs a water softener.

It went great. He called a day ahead and asked if he could come that day due to the impending snow storm. Everything was installed in less than two hours and he called two days later and asked how it was working. I was very pleased.

I found Harry's add in the bi-monthly Food Coop magazine. Harry showed up and explained how a water softener works and did not put any pressure on me to purchase his softener. I checked around and and he had a very competitive price. He showed up on time, had no problem with me watching him and asking questions. He cleaned up when he was finished and followed up a couple days later to make sure everything was working and to answer any questions I might have. Harry did excellent work installing my water softener and he is a true professional and very nice person.

Harry was prompt, knowledgeable and reasonably priced. He met with us the same day that I originally called, and arranged installation a couple of days later. We had a small problem with the water softener (losing time), and he came out and replaced the timer the same day that I called. Harry will come out once a year to replace the filters on the drinking water system. We also met with Culligan, who were much more expensive and didn't even test our water.

I found that reverse osmosis was cleaner than bottled water. A friend recommended Puretap.com. Puretap.com was informative with NO pressure sales techniques. I like that. Phone contact was very good. When I left a message, the return call was prompt. Answers to my questions were polite, considerate and made sense. Well, OK, install a reverse osmosis system for me please. Harry came and tested the water. The installation was really great and went above and beyond what was needed. He involved me with the siting of the equipment so it would not be in the way of my life. He cleaned up after himself. Awesome! He calls twice a year to ask if he should come out to change the filters and check out the equipment. I never get pressure about it. The calls are optional. It is nice to get the reminders. The water tastes great and fresh. No more bottled water for me. Someday, Puretap will install a whole house water filter here. I don't like the chlorine ''feel'' and smell when showering.

He was very knowledgeable of the product and didn't try to sell us accessories we didn't need. He was on time for both of our appointments. The week after the system was installed, he followed up to make sure everything was working fine and to answer any questions we had. We would highly recommend Harry.

I WAS VERY SATISFIED WITH THE WORK. MR. RUNGE CAME OVER IN A TIMELY MANNER AND PERFORMED THE WORK HIMSELF. HE ALSO EXPLAINED HOW THE SYSTEM WORKED AND LEFT LITERATURE BEHIND ABOUT THE PRODUCT FOR MY FUTURE REFERENCE. AS AN ADDED SERVICE, HE WILL CONTACT ME ANNUALLY ABOUT SCHEDULED FILTER CHANGES.