PureTap Water Systems

Harry came out originally for an estimate and to educate me (as requested) on water softeners. Since it was a big purchase, we needed some time to "sleep on it". He was very professional and respectful of our decision making and never made us feel pressured to purchase. When he did put in our new softener, he was on time, efficient, and cleaned up after his work. He used his creativity well in placing the unit in the very small space we have to have the softener in. He answered all my questions the day of installation and a few more I had a few weeks later. Unit works awesome! I can honestly say within days we noticed difference in our hair (not as dry and frizzy), no more white residue in the dishwasher, and the use of the laundry detergent has literally been cut in half! The unit is quiet, or at least a lot more quiet than our older one. The display is easy to use and understand. Harry did all the work himself and I would definitely recommend his company.

I thought it went very well. He showed us the broken part, explained to us the cost of a new water softener and the efficiencies that it would provide. He was patient with us as my husband and I discussed the issue by phone, and then was able to repair our old one for about $300. He also explained to us which products to use in our water softener.

Service person showed up on time and was very knowledgeable about my water conditioning and filtration system. He quickly checked the status of the equipment and tested for correct operation. The price charged for replacement materials seemed reasonable but the overall bill seemed a bit high. He was well prepared with the needed tools, didn't make a mess and even took the old filters with him for disposal. In addition to the planned services he helped me replace a part on my water heater which was a project that I was working on... the extra set of hands were very helpful!

Harry did a nice job for me. He came over and gave me a thorough estimate. He diagnosed some fairly complex plumbing issues that I needed to hire a plumber to address before we could install the water softener where I wanted to put it. I would say he went beyond my expectations in his efforts. After I got the plumbing issues addressed, I had Harry come back over and install the softener. I did some research on softeners and I think the product Harry installs is very high quality and should last a long time. The install went smoothly and I was happy with everything.

Puretap tested our water then checked with an appliance company and checked with Saint Paul water to make sure our water was not the cause of deposites in our dish washer. The water tested ok and there was no charge. Puretape was extemely helpful and prompt.

PureTap (Harry) was great from start to finish. I left a voice mail for PureTap and Harry returned my call later that morning. He asked several questions related to water usage such as # people in household, # of bathrooms, etc. Based on the answer to these questions, Harry determined the best size water softener for our needs and quoted a flate price for all work start to finish (no hidden fees whatsoever). Harry was extremely professional and accomodating to my schedule. He arrived promptly on time and worked diligently removing the old softener and installing the new one. He also took the time to explain the details of the water softener and how it works. He showed me why my old softener was now useless (which we clearly felt in our water for quite some time) and how the new softener will make our water so much better and meet our needs. The softener he installed was quite a bit larger than our previous one, but he explained why this was the appropriate size for our household. In addition, our new water softener would save $$ on salt, soap, and keep the water soft regularly. (It is already proving it's value in savings). The softener softens on a demand based algorithm vs. a set day and time. This helps keep the water soft regularly, and reduces the amount of salt necessary. We are extremely satisfied with the work Harry and PureTap did and would highly recommend to others.

They were through, good quality work and made the scheduling flexible.

Everything went very well. I really enjoyed working with Harry. The first time I called, he came over the same day to evaluate and gave me an estimate at that time. I called back when we made the decision to go forward, and he was able to install two days later. He added an overflow valve due to our setup (no drain) and finished all work within a few hours. Overall, from first call to finish it happened very quickly, and I am thrilled with my new soft water! There were no problems, Harry was very professional and did a great install. Everything was neat and well done. He also helped to secure a heavy pipe in our basement that had potential to break. He was true to his original estimate, despite additional install of overflow valve. I would highly recommend this company - I had a very good experience and am so pleased with the results.

Very well. Came out to take a look at the water softener, diagnosed it as completely shot, picked up a new unit, and in less than 3 hours after my initial appointment had the new one installed.

Harry came out within a day of our initial call to take a look at our old softener. He was punctual, professional, and personable. He tested our water and took a look at our old system (which was beyond repair). He gave us an estimate that day. After deciding to go with him, he was back to our house within days to install our new softening system. He placed the tanks where we wanted and even moved some of our plumbing pipes up to give us more space in our utility room. He answered all of our questions and was very clear about what he was going to do. He was very kind and patient with our small children. Our six year old was very interested with what was going on and Harry explained things as he went along. Harry even introduced our son to Jazz music, which he now loves. Before leaving he tested our water once again. He has since called us to check on how our system is working. We could not be more pleased. An overall great experience!

Great. He came out within a couple of days for the estimate. He set up the install for within a week and showed up exactly when he was supposed to. He removed and got rid of the old softener, installed the new and cleaned up after himself. He's professional but friendly and explains everything. We highly recommend him.

3 years later, I am still thrilled that I invested in the Puretap drinking water system. The water is fantastic, I never buy bottled water...even for parties...I just fill pitchers and have plastic glasses(that I reuse)and Harry (the owner) keeps track when I need a new filter! I cannot say enough about the convenience of having really purified water! I never HAUL bottled water from the stores..so my back is happy too!!!!

I contacted PureTap on a Thursday afternoon to get a quote and set up appointment for replacing our not so old, but definitely failed water softener. Harry answered the call personally and was very informative, helping us to decide what size unit we would need, steering us away from more costly but unnecessary types of softening units. NO "hard sell", just very helpful & friendly & he even made the effort to call me back promptly that same day with answers to questions I had regarding how much sodium actually would end up in our drinking water with the new unit. We set the appointment to install it the following Monday. He was actually willing to do it the next day (Friday) but that didn't work with our schedule. He arrived on time (actually a few minutes early, which is nice not to have to wait & wonder when or if a repairman will show up!) then after asking just a few questions & looking at the old set up, went right to work & finished within the two hour time frame he'd estimated. He left the area nice and clean - not even a spot of water from draining the old unit or plumbing the new one - took all the old equipment out and explained the new one to me. No surprises, no additional or hidden fees, just great service! Although the price was a bit higher than we had hoped (partially due to the fact that we opted to get a bit larger softener than the one being replaced) we went with Harry based on the multiple positive reviews and comments we read on Angie's List. They were all well-founded, and we would definitely recommend Harry & PureTap Water Systems to others looking for a reliable & conscientious professional!

The grit and iron in our well water destroyed the old softener after seventeen years, so we checked Angie's List and found Puretap. I called and got a quick visit and estimate, then made an appointment to have the work done the next week. Everything was on done on schedule and done well. We were left with good instructions on how to maintain the system. In addition to adding salt, we add a pint of Crystal Clear to a jug with soft water every four months to remove iron from the water. Puretap will return annually to service the reverse osmosis system (I was very absent minded about the old one) and to bring us more Pure Tap, check out the system, etc.

Harry was nice over the phone and was able to come out within a few days. He explained things well and did a great job. We used him once last year as well and we'll definitely use him again.

Carol Wickoren called pure tap on March 10, 2009 and talked to service rep. He explained about the various types of water softeners. Carol chose rhe $850 model, and was told that it could be installed the next day. The next morning, a service rep arrived promptly and installed the softener. The unit works well and we now have soft water.

I picked this contractor based on Angie List scores and customer feedback. The owner was professional and courtious from the initial phone call and throughout the installation. He clearly explained everything he was doing and clearly explained operation and maintenance. I was very pleased overall.

I called Puretap based on others' recommendations on Angie's list and was immediately impressed by Harry over the phone. He asked questions, explained why it was impractical to try to repair our old softener, recommended a unit and suggested I research it online to learn more about it. I did more research, called him back and asked a few questions, and made the decision to go with him. My call was on Friday; we set up the appointment for Monday and everything was taken care of. I liked his professional, friendly demeanor and appreciated his style!

Our 12-year-old water softener was leaving resin beads in the sink during the backwash cycle. I called the company that installed it. They made it sound like I had a major crisis on my hands and wanted to send someone out right away. They charged $90 for a service call that would be applied to a new water softener if the existing one couldn't be repaired. I didn't want to commit to buying a new one from them so I called a few other companies. The owner of one company gave me a sales pitch for a pricey softener with a lot of features. One plumber I called didn't do softeners and one who would do the job had some unresolved issues with the BBB. I joined Angie's List and liked what I read about Puretap Water Systems. Their website was informative and had reasonably priced softeners on it. When I called Harry from Puretap he told me how set the bypass feature on my softener so it wouldn't keep dumping resin beads in the plumbing. He came out and was very good at explaining what was wrong with the softener. It was not worth repairing and was also too small for our family's needs. Harry installed a softener for us a few days later. He was very pleasant, efficient and straightforward.

It took a few calls back and forth, but eventually Harry came out to install the new filter. He came at a time that was convenient for us and worked efficiently and quickly.

Our Surge brand water softener hadn't been checked in our 5 years since we'd moved in, and it seemed to be working insufficiently and cycling very frequently. After an inspection from Surge ($100, would be credited if we purchased a new unit from them) and recommendation to replace the unit for a new one, we contacted Harry at PureTap for a second opinion. He did a free inspection of the unit and the water, and also recommended a replacement. We were able to schedule a Saturday inspection within a week of calling. Depending on the model, the PureTap estimates were $400-450 cheaper than comparable Surge models. We went with the slightly larger 32,000-grain unit. Got the installation within a week of the initial appointment, and everything went smoothly. The price included all costs, including removal of the old units (both softener cylinder and salt bin). Harry R is down-to-earth and no-nonsense. Only minor quibble was not getting a written estimate, but it was resolved quickly by an e-mail request and response.

It was a great experience all the way around. Very good price compared to the other bids I received, by far the lowest. They were very helpful in explaining how the system works, what type of salt to use, just very good tips. The installer was great, a very nice personality and easy to work with.

It went well. Harry was prompt, quick and courteous. He answered all of my questions, explained the issue and had the needed parts to correct the problem. He also tested my water and set the system up to fit the specific situation.

It went so well that I asked him to supply the materials and find me a plumber to install another one in my Palm Springs condo.

Got Harry's info from Angie's list and emailed him to get an estimate. He responded quickly and said he would have to come over to do the estimate. He was in the area so came over right away and did free estimate. He estimated cost at $225 or $250 and would come over to do work two days later. He was very prompt and did work within the two hours he said he would. He explained everything and was very polite and professional. I was pleasantly surprised that he charged us the LOW end of the estimate--we paid only $225. He usually does water systems but we are glad he did plumbing work for us. We will definitely use him again. Great professional.