PATIO TOWN/VILLA LANDSCAPES

Our designer, Kelly O'Donahue, was fabulous!!! Her design was gorgeous. And she made adjustments to suit our particular taste. She was with us through the entire project. Along with project manager, Greg, Kelly supervised all of the work of their independent contractor, Brett (who was also fabulous!!!). Greg came back again after Brett had completed his work and made minor adjustments, as needed. All in all, the three of them collaborated to make sure that we, the clients, were satisfied in the end. They couldn't have been more helpful or professional. Even after their portion of the project was completed, Kelly has continued to advise us regarding landscape lighting and a railing decisions from other providers. As of this writing, all that's left to do is to add the railing, which is being provided by a company that Kelly recommended. I can't speak for the entire company, but I would — without any hesitation whatsoever — recommend these three individuals. They are top notch!!!

Met with Kelly, the designer, who was very nice, thorough and helpful with suggestions. We had to wait for a couple of weeks for the final drawing and estimate which we thought was a bit long, but she explained they were extremely busy due to the earlier-than-expected spring. We signed the contract to have Villa Landscapes install the patio and then waited 2+ months before the actual work began, again due to their backlog of work. While we wished it had been a shorter wait, we agreed to the extended wait. When our project began, we were surprised to see a subcontractor show up to install our patio and not Villa Landscapes - not what we expected or signed up for. Again, this was explained to us as a result of their backlog of work. The patio was completed and signed off by Villa's project manager. Upon seeing it for the first time (when I got home from work...the workers were gone by then), I noticed immediately that one corner looked very odd - it was even apparent to me (a patio rookie) that the workers must have come to that final corner and probably said "oops..." They either couldn't figure out what to do, were short a couple of cobblestones and decided to 'make do,' and/or thought we'd not notice the awkward patching. They had cut and fitted several "strips" of cobblestone into one corner area that stood out like a sore thumb in the midst of nicely placed square and oblong pavers. When I looked at it, even I could see a better way of resolving the issue than what they had done. My husband immediately called the project manager to ask him to come back out to take a look at our patio. He did come right out and admitted that he had missed that corner. He himself then repaired it to our satisfaction. My thought was that the workers had hoped we wouldn't notice it or that we would just accept it 'as is.' I thought "why not just do it right the first time?" The only other thing that we felt was king of a scam was that Villa Landscapes offers to repair your yard for you, after they've damaged it by bringing their equipment over it -- to the tune of $600. At first we didn't think much about it, until after we saw the "repair" (some leveling, sparse seed thrown down and a straw netting placed over it). For $600? Really? We could have done a better job for much less money and, in retrospect, wished we had declined that service. Our fault. My recommendation about this service is is "buyer beware." Overall, the end result is that our cobblestone patio turned out nicely and we are pleased ... Just a few little bumps along the way to get there.

They were excellent and did an excellent job. I am pleased with the patio. They were here when they said they would and I haven’t had any problem.