Northwoods Exteriors

Very well. The outcome is truly stunning. We love the colors and quality.

Left voice messages both times and was never called back. Guess they are too busy??

initial estimate in late april for gutters and fascia with work to begin after june 15,15. never heard from them. contacted them and they blamed the estimator and said he quit. new estimate done on june 19,15 - took a deposit they called the next day and cancelled the job due to labor issues. said they would return the check but we cancelled the check just in case. we still have not recieved the check

John came out promptly and gave us an estimate, including an Angie's coupon and and a spring sale discount. He was very thorough and professional, as well as being a congenial fellow. A week later the two installers came out and had the gutters up in less than two hours. They were competent along with being speedy, and took care of any minor problems they found. A couple of days later we had serious rain and our new gutters and downspouts worked beautifully.

Overview: There were many delays and errors during this project. The project took over 7 months to complete, it was expected to take 3. Errors included installation of the wrong sliding glass doors (opened the wrong way), one of the replacement doors had a defect, the exterior wood for the front door was left exposed and the wire to the doorbell was cut during installation of the front door. Details: Kris was the sales person, and was very helpful in researching the features I wanted for the doors. I signed the contract and sent in the downpayment in November, and was told it would be 3-5 weeks for the doors to be delivered. However, after the contract was signed he needed more information on colors, first 2 weeks after the contract was signed, and then trim colors a month after the contract was signed. I didn't hear anything from Kris after that, and finally contacted him in February. At that time he informed me that they were still waiting on delivery of the doors from the supplier, and that it would be a few more weeks. At this point it had already been 12 weeks since I signed the contract and that meant another 2 weeks before the doors would be delivered. We were also in the coldest month of the Minnesota winter, which meant the doors could not be installed until it warmed up. I had to contact Kris 2 weeks later, and the doors still were not ready. Two weeks later, I called the general office and talked to Nancy. Nancy was lovely to work with, and was the one who kept this project going. Greg contacted me in April to tell me the doors were in. The front door was finally installed one day in early April, and the sliding glass doors were installed later that week. Unfortunately the sliding glass doors slid the wrong way. I called Greg, who was already aware of the problem by the installer, who had questioned why I would want the doors that way when my kitchen table would block the side that opened. I still don't understand why they installed without calling me to check, especially since it was the opposite of the original doors. Greg offered a discount if I kept the doors, I kept the one in our lower level, but one in the kitchen would just not work with the layout of the room. It took another 4 weeks for the new door to be delivered. When that was delivered, the between-the-glass blind did not function correctly. I contacted Greg and was told this was a warranty issue, and he would contact the supplier. The supplier reached out to me the next day, but I am still waiting for that to be completed. In the mean time, I asked Greg about finishing the exposed wood on the door frame of the front door. He told me that wasn't included, because the wood wouldn't be exposed if I put a storm door in. I reminded him I had told him previously that I was not going to install a storm door. He told me that painting wasn't covered by the contract, I pointed out that aluminum wrap was. He agreed to paint the exposed frame. The painting job was not well done and I will have to redo it. We also realized that our doorbell was no longer working and that the wires had been cut. I notified Greg, and it was fixed the next day. Greg was responsive and did ensure most of the errors were resolved. I would have preferred the errors hadn't happened in the first place. In the end, the doors look good, and I think the workmanship is good, however I am not an expert in that, so only time will tell. I'm still waiting for the supplier to fix the warranty issue. When that is done I will be able to enjoy the improvement to our home and forget all of the issues and frustration of the last 7 months.

Mike Henry arrived promptly and checked the entire roof. He determined that the roof is in good shape and the damage was confined to a few shingles. It was an excellent experience overall. Thanks!

Things went very well. There was a slight delay in starting due to rain. After that, they got in and out in a few days. They cleaned up after themselves as well. I waited to review to make certain everything held up and it has. I would use Scott and team again.

Excellent. We had one leak spot at a corner and they promptly dealt with it. Excellent upfront bidding and assurance of what would be taking place. I would use/recommend them again.

Had written confirmation that Jared would be here at 9:00.. No show. Called the office and got an answering machine.

I made a few calls to companies to get pricing and the gentleman who helped me from Northwoods spent the most time going over options and let me know what the price would be right away (a small job, so it was a minimum charge). I appreciated knowing that up front. He came out when he said he would to look over what we wanted done, and let us know about when they'd be coming out to do the work - I didn't need to be home. They came out in the timeframe specified and the work they did was perfect. I wish I remembered the guy's name who took care of us but I'm sure he's the owner or he's a lifer. I was completely happy with their service and would absolutely use them again.

Contacted Northwoods via Angie's list to get an estimate on roofing and gutters. We are building a new home. I sent the plans in via PDF format that can then be printed out to scale. Nancy was great - she responded immediately and sent my request on to Jared for the estimate. I did not hear from Jared for 2 weeks. I contacted Nancy to ask about the estimate. She apologized and gave me Jared's contact info. It took another week for Jared to contact me and then he was asking me for measurements and lumber amounts - both of which I did not have. The plans I sent were to scale. I assumed that a roofing company could determine the materials needed based on the plans - as numerous other contractors had done for us. Still have not heard a follow up from Jared on anything.

The quoting process went great and communication was fine until the work started, when response times started to lag. We got the impression that Jared was the only point of contact on a lot of work during their busy season. The installers were actually subcontracted from a different company and we were not made aware of this until they handed us their business card and asked us to address any concerns directly to them. This was disappointing, as we had been led to believe they were actually Northwoods installers. We had some issues with the installers throughout the job, but overall they were punctual and did good work on the siding, doors and windows. We had issues with the steel doors during installation. There were dents in the door panels and the trim was in bad shape. The installers also caused some damage to the trim during installation. Initially, Jared connected us with the door company to handle the warranty issues and get replacement doors sent out. Dealing with the door company was a nightmare and ended up dragging this job out 8 months past the work completion date. We were asked several times by Northwoods to pay the remaining amount because the work was done and "the doors were really more of a warranty issue" (even though the installers did cause damage). We were essentially left on our own in dealing with the doors until we withheld payment from Northwoods, which ultimately ended up getting us the support we needed to get the issues resolved with the door company. The quality of the work, the price and the quoting process were good. The communication was not good and the added stress of dealing with the door company for months with little support from Northwoods turned it into a bad experience.

From the estimate to the work, everything was performed timely and exactly as estimated. I couldn't ask for a better service and the price was extremely worth it. I would use Northwoods Exteriors in the future for any roofing, gutter, window or door related need. They were a pleasure to work with!

We were very impressed with Northwoods, and we will definitely use the company down the road. The gentleman arrived on time, provided a detailed estimate on-site, and was very professional at all times.

Went great! Had everything done in one day as quoted. Price was the best we found. They didn't want to repair the whole roof like other large contractors attempted to talk us into. The roof really isn't in bad shape at all, just needed some flashing replaced that hadn't been replaced when the roof was done last. Very pleased with the job that was done. Highly recommend giving them a call!

The estimate was provided quickly and was average, price-wise, compared to other estimates. The estimator took pictures before it was completed. The quality was good and I am planning on using them again in the spring.

I called at least six times and spoke to their answering services. I didn't receive a call back from Jarod or a Northwoods representative.

Northwoods did excellent work and we highly recommend them. The house looks beautiful; the project made the house look new and added considerable value. Many neighbors have gone out of their way to compliment the work. Both crews (the window crew and the siding crew) were very professional and efficient. They were well supervised by the project manager. The sales representative (Jared) who worked with us had very good ideas and was very helpful throughout the project. (The only thing we would recommend is that if the customer needs painting work done as part of the project, since Northwoods does not do painting work, make sure you shop around and get several painting estimates. We used a painter recommended by an employee of Northwoods -- he did very good work but was extremely expensive. We had a tight time deadline and were getting some insurance money so we just went with him, but if we had it to do over again we would have used another painter.)

They billed me for half of the job. They came and did the job. They used a tarp of mine to drop the shingles off and replaced the shingles .They took the tarp and took the shingles that I didn't want them to take. There was a misunderstanding between the workers who replaced the roof. They did a great job and I would like to use them again for a full roof replacement.

Awesome! Definitely trustworthy and reasonable!

They removed the old shingles and installed the new ones and put new flashing on the chimney in one day. They came back the next day finished cleaning up and removed the dumpster. Very professional staff and crew. We hardly knew they were here. Great job.

Great work. I would use them again. As a matter of fact, i referred them to family and they have already completed that work to our families full satisfaction.

Efficient, nice looking, reasonable price. Gutters still look good and work well.

The price was definitely right, and they did very good work. The man who gave the quote and the installers were polite and professional. The only criticism I have is that their approval and payment system reminded me of the 90s. After they drew up the quote, they asked that I mail it back to them, and that when they had reviewed it they would call me. It took a number of weeks before I heard back and we were able to schedule the job. Then, we waited a few weeks after the gutters were installed for a bill to arrive in the mail which we had to then respond to by mail with a check. I don't believe that all businesses need high-end websites, but being able to approve the quote and pay online would have simplified the experience and eliminated a few weeks of, "did they get our letter?" All of that said, the price was great and they did good work. I would highly recommend them.

Estimate was done promptly. Price was very competitive, and they were able to bid both the roofing and gutter jobs together. . The work was not done quite as quickly as promised, but reasonably close. They were responsive and the work appears to be well done. I would use them again.