MINNEHAHA WINDOW CLEANING

Good. I'm sure the price was fair;I was trying to decide if I wanted to do that or replace them. With what I would pay for each year of cleaning I decided to replace them with ones I could clean myself and save money on my heat and a/c bills. The estimate was for $250.00.

THE CUSTOMER SERVICE WAS HORRIBLE. THEY DID ONE ESTIMATE, AND WE CHOSE THEIR COMPANY TO ACTUALLY COMPLETE THE CLEANING AND ADJUSTING OF OUR GUTTERS. HOWEVER, THEY DELAYED AT LEAST 3 TIMES OVER A PERIOD OF 4 WEEKS, AND NEVER CALLED US AHEAD OF TIME OR KEPT US ADVISED OF WHAT THE DELAYS WERE. WHEN WE CALLED TO ASK ABOUT SCHEDULING THEM TO DO THE WORK, THEY USUALLY HAD OUR ADDRESS WRONG OR COULDN'T FIND OUR NAMES IN THEIR COMPUTER AT ALL. FINALLY, WHEN THEY WERE SCHEDULED TO DO THE WORK, THEY IN FACT DID NOT AND WERE COMPLETELY CONDESCENDING AND RUDE ON THE PHONE WHEN ASKED ABOUT IT. THE OWNER SAID THAT I WAS TRYING TO BE FUNNY WHEN I SAID THAT I DIDN'T THINK THEY HAD BEEN AT OUR HOUSE. (THERE WAS STILL A BIRD'S NEST IN THE GUTTER!) HE INTERRUPTED ME AND WOULD NOT HANDLE MY CONCERNS IN A SERIOUS AND BUSINESS LIKE MANNER - HE ACTED LIKE I WAS BEING RIDICULOUS BY BEING UNHAPPY WITH THE SERVICE. I WOULDN'T HAVE THEM CLEAN AND ADJUST MY GUTTERS FOR FREE!

THEY WERE ABOUT 4 HOURS LATE (APPARENTLY ONE OF THE WORKERS DIDN''T SHOW UP FOR WORK THAT DAY). OTHER THAN THAT, GOOD SERVICE.

WHILE THEY WERE CLEANING MY WINDOWS ONE OF THEM ACCIDENTALLY BROKE. IT WAS GREEN. THEY SAID THEY WOULD REPAIR IT AND ITS BEEN OVER THREE WEEKS SINCE THIS OCCURRED. THEY SAID IT WOULD TAKE ABOUT TWO DAYS. ALSO, THEY DID NOT RETURN PHONE CALLS.