MANUKA TILE & STONE

THE WORKER RETURNED MY CALL PROMPTLY AND WAS ABLE TO COME OVER THAT SAME DAY TO PROVIDE ESTIMATE. PRICE TO REPAIR GROUT WAS QUITE LOW. PRICE TO REPLACE GROUT WAS HIGHER THAN ANOTHER COMPETITIVE BID. IN THE END, I DID NOT CHOOSE TO USE THIS COMPANY BECAUSE I WAS NOT COMFORTABLE WITH THE WAY MANUKA DID BUSINESS. ESTIMATOR PROVIDED NO WRITTEN ESTIMATE. FURTHER, HE SAID THAT HE COULD PERFORM THE WORK PRIMARILY IN THE EVENING HOURS, E.G., 5:00 - 9:00 P.M. I WAS NOT COMFORTABLE WITH THE LACK OF DOCUMENTATION OR WITH THE AFTER-HOURS OFFER TO DO THE WORK.

WE WERE VERY PLEASED WITH THEIR WORK. THEY ANSWERED ALL OF OUR QUESTIONS AND CONCERNS BEFORE WE EVEN MET. THEY GAVE US A LOT OF CONFIDENCE IN THEIR ABILITY TO DO THE JOB. THEY CAME OUT AND GAVE US AN ESTIMATE AND WITHIN 2 WEEKS THEY STARTED THE JOB. THEY HELPED US ORDER THE ELECTRIC HEATING PAD (NUHEAT) AND THEN WORKED WITH THE ELECTRICIANS (BROTHERS ELECTRIC) TO INSTALL IT PROPERLY. THEIR WORK WAS CLEAN AND METICULOUS. THE JOB FROM START TO FINISH WAS DONE IN 3.5 DAYS. ALL OF THE WORKERS SEEMED TO TAKE GREAT PRIDE IN THEIR WORK. WITHOUT QUESTION WE WOULD HIRE THEM AGAIN FOR ANY FUTURE TILE JOBS. (THE AMOUNT PAID DOES NOT INCLUDE THE TILE OR THE PAD.)

OVERALL, AN OK JOB WAS DONE. WE HAD TO ASK SEVERAL TIMES FOR SHOWER TILE TO BE RESET THAT WE FELT WAS CROOKED. IN THE END, IT WAS FIXED SATISFACTORILY BUT NOT AS WELL AS WE WOULD HAVE LIKED. IT TOOK SEVERAL DAYS LONGER THAN EXPECTED FOR OUR PROJECT TO BE COMPLETED. WE WERE SURPRISED THAT ONLY ONE PERSON WORKED ON OUR PROJECT THE ENTIRE TIME AND IT TOOK HIM 2 WEEKS TO FINISH. HE WORKED ODD HOURS AND WOULD SOMETIMES BE AT OUR HOUSE UNTIL 7 PM. WE WERE NOT SURE WHEN HE STARTED HIS DAY AS WE WERE AT WORK WHEN HE ARRIVED. WE WOULD HAVE PREFERRED A SECOND PERSON HELPING TO AVOID THE LONG HOURS THAT ONE PERSON SEEMED TO WORK.

SERGEY CAME OUT WITHIN A FEW DAYS TO GIVE ME A FREE ESTIMATE AND THEN CAME A COUPLE OF DAYS LATER TO DO THE JOB. MOST OTHERS WERE HAVING TO ''SQUEEZE'' THIS JOB IN. HE WAS ALSO CONSIDERABLY LESS EXPENSIVE THAN HIS COMPETITORS. HE DID A GREAT JOB. I WAS VERY HAPPY WITH THE WORK DONE.

WE CALLED MINNESOTA'S TILE PROS AND THEY WERE OUT HERE THE NEXT DAY TO GIVE AN ESTIMATE. ESTIMATE WAS AN EXCELLENT PRICE, AND WORK BEGAN THE VERY NEXT MONDAY. ARRIVED ON TIME AND WORKED QUICKLY AND PROFESSIONALLY. EDUCATED ME ON PURCHASING TILE, SPENT TIME CONSULTING WITH ME ON CHOOSING THE GROUT, AND CLEANED UP ALL OF THE OLD FLOORING AND EVEN TOOK IT WITH THEM! POINTED OUT GROUT LEAKS IN BATH TUB SURROUND AND SUGGESTED METHODS OF REPAIRING. SERGEY WAS DELIGHTFUL AND PROFESSIONAL WITH GREAT FOLLOW THROUGH AND TAKES HIS WORK SERIOUSLY. HIS PARTNER WAS EQUALLY THOROUGH. THEY GAVE ME ESTIMATES ON OUR KITCHEN FLOOR AND COUNTERS AND THEY ARE NOW THE ONLY COMPANY WHO WILL DO OUR FUTURE TILE PROJECTS. I HIGHLY RECOMMEND MINNESOTA'S TILE PROS.