LOWES

Josh Lowe and his amazing team actually had to crawl under my deck and put plastic down and gravel so the water runs off...and then took out the old sidewalk and added a shiny new sidewalk. I am so pleased with their professionalism and super fine work.

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They were very timely with callbacks to me. The staff was knowladgable about the product and they were very efficient to hold my merchandise and arrange for shipping to my house.

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Everything was 100%. They showed up when scheduled. The nice thing is that you don't have to find the installer. They already have the people who can do the jobs. They were clean, courteous, and on time. Their pricing was competitive as well. They will call to follow up on the job and make sure that the installation went well.

I was very pleased with them.

retailersOrder went through on a Saturday, cleared the bank on a Monday. On Wednesday I called to inquire why I received no email verifying the order. I received an apology. I asked when I would received the order, as I was trying to coordinate with a plumber. I was then told that it had been shipped from North Carolina and would be delivered on the 18th. I was surprised, as at no point did anyone suggest that it would take this long (I'm trying to get this done prior to a surgery.) I was directed to call the local store, who assured me they had nothing similar in stock. I said cancel the order, I'm not waiting that long. I just was left a message asking why I wanted to cancel the order, as it had been shipped. What an absolute mess! Here's a suggestion to all you customer service professionals: when a customer calls and is annoyed, don't get all jokey with them. Listen and respond. Just an absolute cluster "mess".

Their prices were reasonable, they offered people to instal, and I liked the products. My wife did a lot of shopping, and thats where we ended up. The interaction was very good, and the selection was very good as well.

Not good...No one showed up until I informed the manager at the store that, in the middle of a winter storm, the gate flew open and my dog ran away. (The purpose of the fence was to keep the puppy in the yard in winter months). Finally, the contractor came out and said the gate was fixed, but then, again, in the Spring, the fence blew open because the fix was not secure (the gate was not properly bolted. So, the contractor came back again to fix the one gate. Since then, I have called Lowe's management three times about one of the other gates, which doesn't open easily and the post is crooked, which is why the gate is not opening properly. This was a lower priority than the one that was blowing open, but, still, the manager insisted that someone would contact me. Still no one has contacted me about the gate that is stuck closed...Better than blowing open, but it still needs to be fixed.

The installation of a basic small deck took over 2 months. The contractor would show up, do a little work and then we wouldn't hear from him. We had to call Lowes several times to find out when he was going to come again. And even then, we would have to call multiple times, just to get the service department to call us back. The work was not a very high quality. One year later, one of the posts was moving at least 6 inches in each direction. I called Lowes and they had the same contractor come out even though I complained about the quality. He 'fixed' it, so it wasn't moving again. It's been another year now, and of course, the post is moving significantly again. I don't know if it's even worth calling Lowes again, since they obviously don't care about the quality. I would never use them again for any installation project.

They are close to me and a lot of people in my family shop there. We've only had good responses from them. It's a great place. It's clean and there is usually always someone there to help. It is easy to navigate through and they have very reasonable prices.

To make a long story short, Lowe's sent out an estimator to tell me what the fee would be for the job. After completing the estimate, Lowe's agreed to take the job for the price above with a signed agreement. Once the contractor got out there to do the job, he now now had questions about the levelness of my existing floor. He spooked Lowe's who no longer wanted to do the job, even though the contractor was satisfied it could be done. They refunded my money, but since I spent 3 months working with Lowe's from start to finish, that was all wasted time for me. The whole project was characterized by delays, a lack of communication with me and the contractor, and between Lowe's employees. The tile product looked good, but the professionalism in getting the project done was very much lacking.

As I noted, this was not a service provided. I am just reporting my experience at the store because you requested that.

The installer and measurement people were very professional and prompt. They worked quickly and the stairs look great. The people at the store, however, were a completely different story. When I went to pay the first time, my paperwork said 12x8 in one place and 12x10 in another but I was being charged for 144 square feet which was 12x12. I was assured they would have caught that error but I very much doubt it. They had to call and verify the measurement. When I went to pay the second time, I asked why a pad was not included with the carpet. Employee didn't know so he called someone and told me they don't put padding on stairs. I went to pay and the price at the register was $35 more than the price on my paperwork. Although I suggested at least 3 times that they had not given me the $35 credit for the measurement that I had already paid, the cashier continued to insist that it was tax. Finally, after about 5 minutes and three employees and being really angry, they did determine that I did not get the $35 credit because there isn't any tax. Then it took them another 5 minutes to decide that they didn't know how to correct it so I had to pay and then get a cash refund. The next day they called and wanted to know why I didn't order a pad. When asked why, guy says that the computer wants me to choose a pad. Installer, however, says lack of pad would void warranty. I might use them again because the end result was okay but I would watch them VERY carefully because their errors could have cost $100 extra.

We chose a carpet, paid $35 for an estimate, scheduled and carpeting was installed. They did an excellent job of scheduling on short notice, were friendly and punctual and did a quality installation.

Pricing was super competitive and there was none of the gimmicks and high pressure sales tactics of the other general contractors we also received bids from. We chose a midrange reliabilt vinyl window manufactured by atrium. They performed superbly all winter. The install crew was professional and courteous. Super impressed.

The price was half that of their competitors and of local contractors. Super nice crew. Great install and clean up. Impressed.

They did the design for free. They were good. I provided them the dimensions. They were able to do a kitchen design for me with those dimensions. The designer did a good job. The design was similar to the one that another company had given me. However, she was limited with the range of products that Lowes offered. So, there was no scope for much customization. Overall, she did an excellent job. The design was very functional, but it did not optimize the space that I had. She did have a different perspective, which was interesting. I will use them again in the future.

We built a house and checked a number (perhaps six or eight) options for window treatments. After looking at various options, we decided on cellular blinds and wood blinds. For what we were considering, the selection at Lowes matched what we found at other stores, including higher-priced stores. At the time, Lowes offered a "Whole House" measure and installation option ($120 or so - a great price to have a professional come to our house, measure for the order and come back to install). So we looked at their selection, took home some vendor sample books and made our decision (a mix of Bali and Levelor for the cellular blinds, all cordless, some with both top and bottom slides, some insulated). The measuring went well, we made our selections and most items were delivered to our home within ten days. One item - the vertical sliding blind for the walkout - was delayed by the factory. (it turned out that the last item would delayed by the factory multiple times). Theresa at Lowes had the installer (Brad - the same person who measured our windows) install everything else so that we would have most treatments in place while awaiting the last item. And when it arrived, we were able to schedule the installation of the last item quickly. In the measuring and installation, Brad was quick, accurate and professional. Ordering at the store was easy. While the last item was on back order, Theresa called me weekly to let me know the status from the factory - *SHE* called me, I did not have to call her to check up on this. And it was wonderful that she had Brad make two trips to our house, so that we would have most blinds in place and have some privacy while waiting for the blind for the walkout (which was at least a month after the rest of the items were installed).

Lowe's contracted with a third party to install the dishwasher. He was prompt, very courteous, and intent on getting the job done right. I was thoroughly impressed.

We were looking for a specific kind of water heater and found it in Lowes. Their quality of work was fine and I did not have any complaints. I had to definitely compliment them on their installation as they were able to install it in a very tight space. I would use them in future.

Salespeople in the store were very straightforward and executed a relatively simple transaction. They were timely, kept us well-informed of the time frames, and called to ask for our opinions afterward. Their installer did an excellent job, was very thorough and professional, and did not hesitate at all to make a few accommodations we requested. I have rated the price a "B" because prices were lower in other stores, but we chose Lowe's due to the color of the carpet and because we wanted to see how they perform. The carpeting looks great.

Overall the experience was ok. We worked with Neal on the design and picking out the right cabinets and countertops. He was great, easy to work with, patient, lots of great ideas and suggestions. He really made the extra effort. The first issue we had was with the detailed measurements-the person who came in was in the house for five minutes to say that everything we had would work. I found about four things he overlooked and required changing after the order was placed. The cabinets are then shipped directly to the customer, so they went in our garage. We notified Lowe's that they were there and it took a week to get the inspection scheduled. When we tried to set the install date, we could not get a call back-when we finally did three weeks later, they said they did not know we had the cabinets(which they already inspected). After the installation date was set, the rest went smoothly-the installation of both the cabinets and countertops. Although there was the scheduling issues, we are still satisfied overall, and working with them, was much better than our experiences with their competition.

We purchased the water heater on a Saturday. The installer called the next day to arrange a time to deliver and install the new heater and remove the old. He was punctual, professional, and courteous, completed the job in less than an hour, and cleaned up the basement before he left.