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INTERIOR CARE INC

Water & Smoke Damage, Carpet Cleaning

About us

About ICC Restoration & Cleaning Services Mitigation Focused, Full Service ICC is focused on restoring damage with as little reconstruction as possible, so property is returned to normal faster. But if reconstruction or other services are required, we can be your single source of contact to take the project from start to finish! The Faster Restorer ICC gets life back to normal faster! We use a variety of special equipment and procedures designed to restore damaged properties in one-third to one-half the time, keeping restoration costs down and preventing secondary damage such as mold. We’re able to save items that others discard without even trying to restore, reducing completion time even more. The Transparent Restorer ICC operates in a completely transparent manner, providing comprehensive documentation and on-going communication in near-real time. Not only does this demonstrate what happened and what steps are being taken to restore the loss, it provides a permanent record that the property was restored to the proper Standard of Care. Widest Range of Services ICC offers the widest range of restoration and reconstruction services in the Twin Cities area and Western Wisconsin, from emergency board-up to mitigation to full reconstruction services. This includes water and sewer damage, fire damage, storm restoration, mold and microbial remediation, biohazard clean up, a full in-house contents restoration system and other services. Residential, Commercial, Industrial ICC has the specialized equipment, systems and procedures to respond to residential, commercial and industrial property losses regardless of the type and size of building affected. Contact us to find out more about how ICC’s full service restoration services can help you!

Business highlights

45 years of trusted experience
Emergency Services Offered

Services we offer

WATER AND FIRE DAMAGE. STORM RESTORATION. EMERGENCY SERVICES AVAILABLE ON A 24 HOUR BASIS. WE DO EVERYTHING FROM DRY DOWN, BOARD UP, SMOKE REMOVAL, ET CETERA, TO COMPLETE RECONSTRUCTION. WE ALSO SPECIALIZE IN CARPET AND UPHOLSTERY CLEANING AS WELL AS CARPET REPAIR.

Amenities

Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

3.54 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
25%
4
25%
3
25%
2
25%
1
0%


Rating CategoryRating out of 5
quality
3.8
value
3.3
professionalism
3.5
responsiveness
3.3
punctuality
3.8
Showing 1-4 of 4 reviews

Sheila J.
05/2014
2.0
unknown
Description of Work: The clean up after water damage was adequate but we made the mistake of hiring them to do the reconstruction. The subcontractor they used did a subpar job, took three months instead of the 6 wks promised, put in the wrong wood floor, and when they were finally finished, left areas unpainted, tile Uncaulked, etc

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
2.0
responsiveness
2.0
punctuality
1.0

$45,000

Sue S.
01/2014
5.0
ICC has been our ‘preferred vendor’ for over 20 years, providing insurance loss work, including water damage, storm damage, fire losses, etc. We’re in the property management business, managing nearly 4,000 apartment units. Our experience with their services is fabulous! Their staff is top notch, always communicating back/forth as to updates and status of the job. The end product is always quality. Our favorite part of dealing with ICC is that it only takes a phone call on our end, and they take it from there, start to finish. We highly recommend their services! Furthmore, ICC performed a significant project for us this past spring/summer of 2013. They erected a 10 x 24 garage extention, installed all new siding, including some architectural dimension ‘build outs’ and installed a complete new shingled roof. We were happy with the progress throughout, as communication was a high priority for them and us. The workmanship was ‘top notch’ and we couldn’t be happier with the end results. Pricing was competitive to other bids received, and we feel that we truly got our money’s worth and then some! We would highly recommend ICC to anyone in need of construction related projects, and know that you’d be very happy you did so. Sue Schnarr, Executive Vice President, Mid Continent Management Corporation
Description of Work: Water Damage Storm Damage Fire Loss Garage Extention

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

Janet G.
04/2011
3.0
The initial response to our call was excellent -- the workers were prompt, polite and professional. However, once the mitigation work was completed, the service went down hill fast. We had to keep calling the company to see when they would be out to continue the restoration work, call them when the painter was done, and repeatedly call the insurance company to see why the work was not being approved.
Description of Work: A furnace drainage line burst in the basement and ruined a large section of the ceiling in a basement guest room. The carpet was badly stained and the ceiling had to be replaced and re-spackled and painted.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
3.0
responsiveness
1.0
punctuality
4.0

$5,000

Response from INTERIOR CARE INC
Thank you for your review of ICC Restoration and Cleaning Services, Janet. We so appreciate your time in creating the review of our company. We would like to share with you that in 2011 we did have some "growing pains" as a company. While that is not an excuse for the disconnect with our communication to you, we now operate on total transparency so all parties involved are on the same page. We do hope that you will call us again should you need us. Again, thank you for your time!

ED M.
05/2005
4.0
DECENT EXPERIENCE, THE FINAL WORK TURNED OUT WELL. DIFFERENT ASPECTS OF THE PROJECT WEREN'T DONE AS WELL, AND MORE SUPERVISION WOULD HAVE PROVIDED A BETTER OVERALL EXPERIENCE, BUT THEY DID WELL WITHIN THE LIMITS OF THEIR CAPABILITY
Description of Work: DEALT WITH WATER DAMAGE IN OUR HOME, DRYING OUT MATERIALS, RECONSTRUCTION.

Rating CategoryRating out of 5
quality
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from INTERIOR CARE INC
Thank you for your kind comments! As a company, ICC Restoration has grown substantially since we cared for your home. It is really great to reflect on where we were, and how far we have come- and even back then you still scored us well. We appreciate the time spend on this positive review!

    Contact information

    451 COMMERCE DR SUITE 800, Saint Paul, MN 55125

    www.icchelps.com

    Service hours

    Sunday:
    Closed
    Monday:
    7:30 AM - 4:30 PM
    Tuesday:
    7:30 AM - 4:30 PM
    Wednesday:
    7:30 AM - 4:30 PM
    Thursday:
    7:30 AM - 4:30 PM
    Friday:
    7:30 AM - 4:30 PM
    Saturday:
    Closed

    Licensing

    Bonded

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Water & Smoke Damage,
    Carpet Cleaning

    FAQ

    INTERIOR CARE INC is currently rated 3.5 overall out of 5.

    Sunday: Closed

    Monday: 7:30 AM - 4:30 PM

    Tuesday: 7:30 AM - 4:30 PM

    Wednesday: 7:30 AM - 4:30 PM

    Thursday: 7:30 AM - 4:30 PM

    Friday: 7:30 AM - 4:30 PM

    Saturday: Closed

    INTERIOR CARE INC accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    No, INTERIOR CARE INC does not offer free project estimates.
    No, INTERIOR CARE INC does not offer eco-friendly accreditations.
    No, INTERIOR CARE INC does not offer a senior discount.
    Yes, INTERIOR CARE INC offers emergency services.
    Yes, INTERIOR CARE INC offers warranties.
    INTERIOR CARE INC offers the following services: WATER AND FIRE DAMAGE. STORM RESTORATION. EMERGENCY SERVICES AVAILABLE ON A 24 HOUR BASIS. WE DO EVERYTHING FROM DRY DOWN, BOARD UP, SMOKE REMOVAL, ET CETERA, TO COMPLETE RECONSTRUCTION. WE ALSO SPECIALIZE IN CARPET AND UPHOLSTERY CLEANING AS WELL AS CARPET REPAIR.

    Contact information

    451 COMMERCE DR SUITE 800, Saint Paul, MN 55125

    www.icchelps.com

    Service hours

    Sunday:
    Closed
    Monday:
    7:30 AM - 4:30 PM
    Tuesday:
    7:30 AM - 4:30 PM
    Wednesday:
    7:30 AM - 4:30 PM
    Thursday:
    7:30 AM - 4:30 PM
    Friday:
    7:30 AM - 4:30 PM
    Saturday:
    Closed