ICC Restoration & Cleaning Services

We had ICC restoration in our house in June when our sump pump failed and our basement filled with 5-6 inches of water. We have a finished basement that consisted of a family room, 2 bedrooms, large storage area, bathroom and laundry room. I made the call before 8 am and by 9:30 we had a technician and his assistant in our house surveying the water damage. At 3 that afternoon our basement was completely empty of belongings and our dry out process had started. ICC worked with our insurance to ensure we met all insurance demands and our claim was taken care of. ICC took care of everything- they provided the staff to move all our contents of our house into our garage, removed all flooring, sheet rock and fixtures, completed the dry out of our basement and provided us with contractors and who could help us get our basement back together and liveable again. ICC answered all our questions, was very helpful and most of all we felt taken care of and a priority to the staff. We would highly recommend ICC for any restoration needs your have!

I was impressed, first of all, with the promptness of ICC. While others I had called had me on their list for two days after the storm, ICC came out within 12 hours of the event. ICC immediately took care of the water issue and then went to work on drying out the sheet rock and carpeting following the removal of the soaked padding. They persisted in coming out daily to check on the progress of the basement. Between the attention I received and the quality of the work, I would recommend ICC to anyone.

The clean-up part of the job was fine. ICC came in at the request of our insurance company, assessed the water damage, used gauges on the floors and walls to determine what needed to be replaced. They brought in huge fans and dehumidifiers to dry up the house. The rugs, walls, and ceilings that were wet and in danger of mold were removed. The furniture was removed by ICC and put into storage. This part of the process was professional, done quickly, and satisfactory. Our mistake was to sign on with the company for the restoration part of the job. We were told it would start immediately and would be done by the best professionals in each area. The work didn't start for three weeks and went on for four months (not the 6 weeks we were promised). The company foreman hired a contractor that was unreliable and didn't have the skills to do the job. We were not given the contractor's company name or a chance to research their work (i.e. on Angie's list.) It fell on us to tell the contractor what needed to be done. ICC had taken photos of our home before it was demolished but the foreman never gave the contractor those pictures and the workers had no idea where cabinets went or what the finished project should look like. For example, the workers put one of the kitchen cabinet bases in the wrong place, even though it was marked on the top with the location. The best part was the floor. We had a beautiful maple floor throughout the main floor. About one third was damaged by the water. The contractor put in the wrong type of wood on the damaged portion and the new part did not match the old floor at all! Instead of taking responsibility for not matching the flooring and fixing it, the contractor insisted it was our fault and we would have to pay for the rest of the good floor to be removed and replaced with the same wood they had just installed. They then had the gall to charge $10,000. ICC took no responsibility, nor did they help us. They said it was between the contractor and us. When we yelled enough to get the work finished, it was subpar and needed to be redone in some areas. Do not hire this company for restoration work! Grade F-

ICC Restoration & Cleaning treated us rudely, performed poor workmanship, never actually finished the job, and grossly overcharged us for services provided. They had to keep coming back to correct their poor workmanship, and never could get it completed to our satisfaction. They also did not honor their year's warranty as promised. They grossly overcharged us for services provided, and could not explain their incoherent invoices. When we made a spreadsheet and added up the line items on our insurance form for the work that ICC performed on our house, there was a huge discrepancy from our calculations and what they were charging us on their invoice. Our spreadsheet included a 10% profit and margin for the project manager at ICC, plus additional supplements allowed by our insurance company. There was over a $2000.00 difference between the total on our spreadsheet, and what ICC was charging us on their invoice. They were not open to discussing this with us (I called the company on 4-3-13), instead they rudely sent us to a collection agency and threatened a lawsuit if we didn't pay. We had a terrible experience with ICC Restoration & Cleaning Services, and would not recommend this company to anyone. This is not a reputable company.

Everyone at ICC was very professional and polite. The guy who inspected the bathroom ceiling told us that his meter showed that there was probably water damage in the walls also. He couldn't inspect the roof (not his area), so he had to have someone else come out and do that. They couldn't tell us for sure what had caused it, or if it will leak again. We got an estimate, which include the bathroom ceiling and re-caulking the vent pipes on the roof. For the potential damage to the ceiling, we thought we should go with the professionals. But after seeing the small area that they actually scraped and painted on the ceiling, I was surprised. Our handyman could have done as nice of a job for a lot less. If the first guy's assessment of the damage was more accurate, and we had received an accurate description of the small amount of work that was actually going to be performed, we wouldn't have used them. I think their pricing fits better with much bigger projects.