Highland Electric

I hadn't taken a day off to do this work so I asked to reschedule for a time when I could be home. We rescheduled, and then they called shortly before the appointment and said they couldn't make it. We rescheduled again for the next day "First thing". The next day I hadn't heard from them by 8:30 and called. They promised that the worker was on the way. At 9:05 I finally left for work and the guy was pulling up. I canceled the job. I feel like they misrepresented the job from the start, and then caused a lot of inconvenience by not explaining how long the work would take. In addition, missing their scheduled apt. times twice took me away from work for hours. We have been good customers for many years and I feel like we were treated badly. Their attitude was very much "Oh well, too bad" and not at all customer service oriented. I'll have the work done by another electrician.

The electrical work was shoddy. Wires showing and electrician did some work that was not requested. Lighting work was excellent. We've used Highland Electric many times (my company runs group homes for adults w/developmental disabilities) and generally do fast, competent work.

The only problem we had was that it was tough getting an explanation on exactly what the big was about.

They explained everything to me fully. They cleaned up after themselves & even replaced the sod. I have used them twice already.

Did a very good job. Made good suggestions on light placement for best coverage.

They came out right away when they said they would. They do a great job and are very prompt.

We spoke with Pat St. George about the project. He was great & seemed very competent. Sadly, his bid was about twice the other bids we received. Just too expensive. Don't know why they are so much higher than the guys we hired.

There is nothing worse then a service industry business that doesn't believe in customer service!

Very professional, quick, and good pricing.

The one thing that I was upset about was that I gave them my credit card for one charge and they kept charging it without further authorization. They were clean. The work performed was good. They went through the outside of the siding and that did not look professional.

It was a good experience. Karen called from the office to advise that the electrician would be arriving at the end of the given period (10am to 1 pm) as he'd run into problems on another job. The electrician phoned me 1/2 hour prior to his arrival so that I could be at the house where the work was to be done. The work was done efficiently, the work site was cleaned up, and the finished alarm was installed without any damage to the ceiling. It was a very good experience.

REPRESENTATIVE/INSTALLER WAS POLITE, ON TIME, OBVIOUSLY KNEW WHAT HE WAS DOING. HE DID A VERY CAREFUL JOB AND EXCEEDED MY EXPECTATIONS FOR QUALITY. I USED A $25 COUPON FROM ANGIE'S LIST. PRICE WAS HIGHER THAN I HAD ANTICIPATED AND THERE WAS A DENT ON THE EDGE SIDE OF THE FREEZER LID.

HIGHLY RECOMMEND THIS COMPANY. I HAD AN AMBIGUOUS PROBLEM WITH MY OUTSIDE LOW VOLTAGE LIGHTING THAT WAS A BIT DIFFICULT TO EXPLAIN TO THEM, BUT ONCE I GOT MY POINT ACROSS, THE REST OF THE EXPERIENCE WAS VERY GOOD. THEY MADE AN APPOINTMENT, CONFIRMED IT WITH ME, THEN ACTUALLY SHOWED UP EARLY. AMAZING. THE ELECTRICIAN, RICHARD JENKINS, WAS VERY POLITE, EXTREMELY HELPFUL, AND THOROUGH. HE EXPLAINED WHAT HE FOUND CLEARLY, REPAIRED IT PROMPTLY, THEN ASKED ME IF I WANTED HIM TO DO A BIT MORE TO BALANCE THE VOLTAGE ON ONE OF THE TAPS ON THE SYSTEM. HE HAD FOUND THAT ONE TAP HAD LOWER VOLTAGE AND THAT MY SYSTEM COULD BOOST THAT TAP, AND HE OFFERED TO FIX THIS WITHOUT BEING PROMPTED.

THE REPRESENTATIVE ARRIVED ON TIME, PERFORMED THE WORK AS REQUESTED, AND WAS VERY PLEASANT AND HELPFUL. I WILL CONTINUE TO USE HIGHLAND IN THE FUTURE.

THEY COULD GET ME ON THE SCHEDULE QUICKLY. I ALSO WANTED TO SPEAK TO AN ACTUAL ELECTRICIAN (NOT JUST THE APPOINTMENT SCHEDULER) BEFORE THEY CAME OUT AND SOMEONE DID CALL ME AND I APPRECIATED THAT. I THOUGHT THE ELECTRICIAN DID A FINE JOB. HE SEEMED TO BE WORKING PRETTY DILIGENTLY FOR THE TIME HE WAS THERE (HE DID GET A FEW CELL PHONE CALLS). HE ANSWERED MY QUESTIONS. THIS COMPANY CHARGED ME $90 TO COME OUT AND FOR THE FIRST HALF HOUR. THEN $90 PER HOUR IN 15 MINUTE INCREMENTS. ALSO THEY PULLED A MINNEAPOLIS LICENSE, SO THE COST ADDED UP PRETTY QUICKLY. THIS IS THE THIRD ELECTRICIAN I'VE USED THIS YEAR AND I WAS VERY SATISFIED WITH THE WORK.

THE ELECTRICIAN FAILED TO INFORM ME OF THE PROBLEMS HE WAS HAVING WITH THE INSTALLATION UNTIL THEY WERE SO GREAT THAT HE HAD TO CALL IN A SECOND ELECTRICIAN, WHICH HE DID WITHOUT CONSULTING ME. THEREAFTER, THE TWO OF THEM SEEMED TO BE IN GREAT HASTE TO LEAVE (MY WIFE OVERHEARD THEM COMPLAINING THAT THEY HAD TO CHECK SOMETHING) AND THEY LEFT WITHOUT INFORMING US ABOUT THE TWO HOLES THEY'D ACCIDENTALLY DRILLED IN THE SIDING OF OUR HOUSE. THEY CLAIMED THAT THEY PLANNED TO REPAIR THESE AT A LATER DATE, BUT THEY WOULD HAVE BEEN LEFT OPEN TO THE ELEMENTS IF WE HADN'T SEEN THEM. THE OUTLET THEY INSTALLED LEFT VISIBLE CRACKS IN THE SURROUNDING WOOD.

ALL WORK DONE EXPEDITIOUSLY. ON 2 ITEMS, WHAT I THOUGHT WAS WRONG WASN'T IT AND THE ELECTRICIAN POINTED OUT WHAT WAS WRONG AND THE PROPER (CHEAPER) FIX. ON ONE OTHER FIX, HE PROVIDED OPTIONS (AND PRICES) AND LET ME SELECT WHAT I WANTED TO DO. WHEN I CALLED TO ASK FOR SERVICE, I ASKED FOR AN EARLY DATE AND THE DISPATCHER ACCOMMODATED ME. HE WAS A LITTLE LATE FROM THE SCHEDULED TIME AND I DID NOT GET A CALL THAT HE WAS GOING TO BE LATE. THAT'S THE ONLY REASON I GRADED ''PUNCTUALITY'' DOWN.

OFFICE STAFF WAS VERY PLEASANT. I HAD TO RESCHEDULE TWICE DUE TO MY WORK SCHEDULE, AND THEY WERE VERY ACCOMMODATING. THE ELECTRICIAN ARRIVED PROMPTLY, AND THE WORK WAS COMPLETED QUICKLY AND EFFICIENTLY. IT IS IMPORTANT TO ME THAT ANYONE WORKING IN MY HOUSE WORKS REGULARLY WITH OLDER HOMES, AND THE ELECTRICIAN WAS VERY EXPERIENCED WITH THIS. I WOULD DEFINITELY CALL THEM AGAIN.

I MADE AN APPOINTMENT WITH HIGHLAND TO HAVE AN ELECTRICIAN COME TO CHECK OUT A NUMBER OF ISSUES. I WAS TOLD THE ELECTRICIAN WOULD BEE AT MY HOME BETWEEN 11:00 AND 1:00. AT 12:45, I RECEIVED A CALL THAT THE ELECTRICIAN WOULD NOT BE ABLE TO MAKE IT WITHIN THAT TIMEFRAME. I INFORMED THE PERSON I SPOKE WITH THAT I WOULD BE ABLE TO STAY AT HOME UNTIL 2:40 BUT AT THAT TIME, I WOULD NEED TO RETURN TO WORK. NO ELECTRICIAN SHOWED UP DURING THIS TIME AND I DID NOT RECEIVE A FOLLOW-UP CALL TO RESCHEDULE OR AN APOLOGY FOR THE INCONVENIENCE.

HE CAME FIRST THING MONDAY MORNING, AND DIAGNOSED AND FIXED THE PROBLEM QUICKLY. I WAS PLEASED WITH THEM. I'D BE WILLING TO CALL IF I NEEDED ELECTRICAL WORK AGAIN.

I WAS VERY PLEASED. THEIR PRICE QUOTES WERE SLIGHTLY HIGHER THAN OTHER COMPANIES, BUT THEY WERE WILLING TO COME QUICKLY. THE ELECTRICIAN WAS ON TIME, VERY CORDIAL AND COMPLETED THE WORK QUICKLY. OTHER COMPANIES I CALLED WERE EITHER NOT INTERESTED OR QUOTED A TIME OF A WEEK OR MORE OUT.

ELECTRICIANS WORKED VERY SLOWLY, FINAL BILL WAS $1500 MORE THAN ORIGINAL ESTIMATE. WE MADE SMALL MODIFICATIONS TO OUR WORK PLAN BUT WE FELT THEY TOOK ADVANTAGE OF THE CHANGES AND INFLATED THE BILL

HIGHLAND WAS RIGHT ON TIME FOR AN ESTIMATE AND AGAIN FOR THE JOB. THE WORK WAS COMPLETED FASTER THAN ORIGINALLY ESTIMATED WITH LITTLE DISRUPTION. I''D HIGHLY RECOMMEND HIGHLAND ELECTRIC. WE ARE TOTALLY SATISFIED.

THE ELECTRICIAN DIDN''T SHOW UP ON TIME AND NO ONE CALLED FROM THE HOME OFFICE TO LET ME KNOW THAT. WHEN THE ELECTRICIAN COULDN''T COMPLETE ALL THE WORK IN ONE DAY, HE WAS UNABLE TO SCHEDULE ANOTHER APPOINTMENT WITH ME DIRECTLY; I WAS REQUIRED TO CONTACT THE HEAD OFFICE AND GO THROUGH A LONG PROCESS TO FIND ANOTHER DATE THAT WOULD WORK. TWICE WE SCHEDULED A DATE, I STAYED HOME FROM WORK AND TWICE THE ELECTRICIAN EITHER DIDN''T SHOW OR HE SHOWED UP 4 HOURS LATE. VERY FRUSTRATING. HAD I RECEIVED A PHONE CALL WITH AN UPDATE, I WOULD HAVE BEEN CALM ABOUT IT, BUT NO COMMUNICATION IRRITATED ME. THE WORK ITSELF WAS FINE, THUS MY MARK THAT I WOULD USE COMPANY AGAIN ON THIS FORM, AND I LIKED THE ELECTRICIAN HIMSELF (ALTHOUGH HE LIKED TO CHAT SO WAS SLOWER THAN I HAD ANTICIPATED, THUS COSTING ME MORE IN THE END), I AM FRUSTRATED WITH THE POOR COMMUNICATION FROM THIS OFFICE. GOD FORBID I WOULD HAVE AN EMERGENCY - - THEY''D TAKE FOREVER TO COMPLETE IT, I FEAR.

I AM PLEASED WITH THE WORK. THE ELECTRICIAN DID HIS BEST TO MINIMIZE THE DAMAGE TO MY WALLS. THE OFFICE STAFF IS VERY FRIENDLY AND HELPFUL. THE PRICE WAS COMPETITIVE WITH OTHERS I RECEIVED. I SELECTED BECAUSE THEY COULD GET JOB DONE RIGHT AWAY AND BECAUSE THE ESTIMATOR WAS HELPFUL, NOT CONDESCENDING AS OTHERS I HAD DEALT WITH. AREAS FOR IMPROVEMENT ARE MINOR - THERE WAS ONE OR TWO ITEMS LEFT OFF THE BID AND I REQUESTED FAX VERSION OF BID, BUT RECEIVED ONLY MAIL COPY SEVERAL DAYS LATER. A GOOD EXPERIENCE OVERALL.