Energy Savers

Courteous, professional and knowledgeable . |

It went well. There was an issue with the backlight and the fan but Jeff promptly came out and repaired it. It now works great and looks great.

We love it already and we've only had it for a few weeks. Dan also tore out an old gas burning stove and cleaned up at no extra cost.

Jeff cheerfully endured fall's damp windy weather to make sure I had regained confidence in safety of our BBQ, and Energy Savers. He took time to answer all my questions and address all my concerns. He was apologetic about the service techs diagnosis. He made sure the BBQ was operating properly overall, including the side, oven and rotisserie burners. He honored the manufacturer's warranty period and, upon properly identifying the problem, also refunded the $60 I initially paid for a hose. Every time we have done business with Energy Savers we have been delighted by their responsiveness. (The owner installed the unit four years ago and gave us the BBQ Bible Cookbook as a gift when one enamel panel came out of the box chipped.) Another employee named Laura was also very helpful and concerned about making the correct repairs. Jeff and Laura were instrumental in turning an incorrect diagnosis into a happy, safe ending and continuing Energy Saver's excellent track record.

PROMPT ESTIMATE, GOOD SERVICE, AND WORK COMPLETED WITHOUT INTERRUPTION. THIS IS THE SECOND GAS INSERT ENERGY SAVERS HAS INSTALLED FOR US; A SIMILAR UNIT WAS INSTALLED IN OUR FORMER HOME RIGHT BEFORE WE RECENTLY SOLD IT AND MOVED INTO OUR NEWLY-PURCHASED HOME. BOTH UNITS HAVE WORKED WELL, AND THE COMPANY HAS COME OUT PROMPTLY TO MAKE MINOR ADJUSTMENTS.

THE SERVICEMAN DETERMINED THAT THE EXHAUST DUCT WAS PLUGGED, BUT AN INSTALLER WOULD NEED TO COMPLETE THE JOB BY REPLACING THE DUCTING, AND SOMEONE WOULD CALL ME TO SCHEDULE THE WORK. NOBODY EVER CALLED - IT TOOK REPEATED CALLS TO THE OFFICE TO SCHEDULE AN INSTALLER. THE MORNING HE WAS SCHEDULED TO DO THE WORK, HE CALLED TO RE-SCHEDULE. THE SECOND TIME HE CALLED TO SAY HE WOULD BE LATE. THE WORK FINALLY DID GET DONE, ALTHOUGH THE TRIM ON THE FRONT OF THE INSERT WASN'T REPLACED CORRECTLY.

WE SPENT SEVERAL HOURS AT THEIR SHOWROOM WITH A SALESMAN SELECTING WHICH UNITS WOULD BE BEST FOR OUR APPLICATION. ONCE THE QUOTE WAS DONE WE SHOWED THEM SOME OF THE COMMENTS FROM OTHER ANGIE'S LIST MEMBERS AND ASKED FOR AN EXPLANATION ON THE NEGATIVE ONE TO ALLAY OUR CONCERNS. OUR SALESPERSON SHOWED THE REPORT TO AN OLDER GENTLEMAN WHO GLARED AT US, IGNORED OUR INQUIRY, AND WALKED AWAY. ALTHOUGH WE CLEARLY DON'T HAVE FIRST HAND KNOWLEDGE OF THE OTHER MEMBERS SITUATION, OR HAVE THE COMPANY'S SIDE OF THE STORY, WALKING AWAY WAS NOT THE RIGHT RESPONSE. WE DID THE SAME AND ARE LOOKING AT OTHER DEALERS FOR OUR FIREPLACE PROJECT.

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THIS WAS A HORRIBLE EXPERIENCE AND THE INSTALLER DIDNT HAVE A CLUE WHAT HE WAS DOING. IT WAS ONE ERROR AFTER ANOTHER. THEY CAME WITHIN ABOUT AN INCH OF A PLUMBING VENT IN THE ROOF, AND THE ROOFER NEEDED A SIX INCH CLEARANCE TO BE ABLE TO SEAL THE ROOF FROM LEAKING. HE ACTUALLY HAD TO BUILD AN EXTRA PLATFORM TO KEEP THE ROOF FROM LEAKING, WHICH COST US AN ADDITIONAL $500. THEY PUT THIS HIDEOUS CONTRAPTION ON THE ROOF WHICH RESEMBLED R2-D2, THEY PUT BRICK AROUND IT BECAUSE IT LOOKED SO AWFUL ON OUR HOME. THEY WERE NOT VERY ACCOMMODATING AND WERE NOT THE EASIEST TO WORK WITH. THEY ALSO FORGOT TO PUT THE BLOWER IN THE FIREPLACE WHICH WE HAD ORDERED AND PAID FOR..

WE PURCHASED THE FIREPLACE INSERT DURING THEIR STATE FAIR SALE SO THE PRICE WAS BETTER AS A RESULT. I DON''T KNOW IF THIS WOULD BE THE CASE WITHOUT THE SALE.