BRUCE NELSON PLUMBING & HEATING

They showed up in time, took out old kitchen sink and water heater, installed new/replacement ones. They also provided the water heater, and explained how to operate it.

Fine. It was a bit more pricey than I expected but overall it went well.

Our rental property needed some work. The receptionist- Shannon- promised all sorts of service, benefits, etc, to get the job, promising a payment plan, a deal on multiple jobs, etc. Lesson learned. When it seems too good to be true, it usually is. The plumber showed up at the rental unit with NO IDEA of the work to be done. Hardly an encouraging start. Charged us for the time waiting while he figured out what to do. Ick. The renters emailed us privately asking us to choose someone else next time. When I asked why, he (the renter) just said he didn't have confidence in the work. Nuff said. Then the bill came that same day. We thought we would have 2 weeks to pay, and Shannon repeatedly and aggressively fought with my husband over email because of her promises. Of course we will pay, and I also promise we would never use these folks again.

They did work for us in multiple ways at our commercial property. It seems that their method is to do the minimum on the work order, regardless of what is needed. We would have arranged for them to do necessary additional work, had we known about it. We had to get other plumbers to get a sink functioning after they left, and to address a major sewage overflow. I was able to get a double billing issue resolved, but am out thousands of dollars for repairs following the hook up of new sewer lines to an old and broken pipe. Had they scoped the condition of the pipe before connecting to it, the very nasty overflow would never have happened. Their attitude was to blame us for the problems. Very poor grade!

We have used Bruce Nelson Plumbing & Heating for years. They always respond quickly and do excellent work. From Shannon who does the scheduling, etc. to our favorite plumber, Greg, they are professional and thorough. They get things done and do them correctly every time. Why would we look elsewhere when we know and trust this business!

They were excellent! They came out after normal business hours to make the repair. Everything went really well.

I was very pleased with the technician, Greg. Not only did he do the required service, but also spent time explaining to me what he had done and why. He also took the time to answer questions I had about the unit. He was very professional and I intentionally waited over a week to write the review to see if I had to do a callback - which I did not have to do. I will use them again.

Dan provided thorough and thoughtful service. He went beyond merely removing the old and "plugging in" a new water heater; he added a screen to the exhaust port on the outside of my house to ensure that critters don't sneak in and he patiently explained the operation and safety features of the product to me.

We have used this company for many years. They complete good work and respond in a timely manner. We highly recommend them to others.

I called on Friday afternoon and scheduled an appt for the following Tuesday. Tech (Mark B) arrived at the end of the appointment window, but it was ok since he called to let me know he was running toward the later end of the time slot. Mark explained everything he was going to do before he started working. He was friendly and took time to explain the work and how things worked on the boiler. He replaced a zone valve, the pressure gauge, a thermocouple, and a drain valve that started leaking as he worked on it. He also did a full bleed/refill on the lines, vacuumed the dust out of and around the boiler, and cleaned out the burner elements. After the work was done, he showed me all the parts that were replaced, and walked me through the repairs and adjustments he made in detail. I was expecting a larger amount on the invoice because of a recent quote from a competitor, so I was pleasantly surprised. Great job by this company and I'd definitely call them for future service.

Boiler not operating on weekend. Matt came out and repaired it . Well done. Also followed up about questions I had. Was a weekend so I accept the fact that it cost more. Would have cost 1/2 of what it did if it was normal workday. Made my tenants happy and warm again.

The Bruce Nelson technician was prompt and polite. But after examining our softener, he said he thought we should just replace the unit and quote purchase and installation of another brand of softener provided by Bruce Nelson Plumbing. We wanted another opinion because we did not think our current softener should have to be replaced yet. I had a Commers technician come out and look at it. He (a) quickly noted a salt bridge, (b) the unit was not stuck on a cycle but was set to 1900 gallons capacity (he reset it to 700 gallons). The Commers technician expressed some surprise that the Bruce Nelson technician was unable to fix the softener. Furthermore, the Commers unit does not have (c) a brine float or (d) a timer. It recharges based on water volume rather than time. This made it seem to me that the Bruce Nelson technician was not completely honest with me about what he knew of the Commers softener and was looking to make a quick sale whether that was what I really needed, or not. Based on this, I called Bruce Nelson Plumbing explaining all this and asking for my money to be refunded. They replied by letter dated 6/4/12, refusing to refund the money I paid. I wrote a letter in response 7/1/12 to Bruce Nelson Plumbing asking again for my money back with a detailed explanation of why I did not think their technician did not provide the services I requested because evidently he did not know about the Commers softener and how it works.

Even though he did a very good job, I was upset with his taking old copper pipe fittings and brass valve without even asking. With todays prices for these parts, I know that you can take apart and reuse on other projects. I would have given them to him, but would have been better if he had talked to me first.

They were good. We had a couple of other people out to work on our hot water heating system. They were able to diagnose the problem and fix it.

Returned three times to adjust toilet flushing settings. Not their fault, factory sent defective part. Fixed at no additional charges to us.

They did a good job but they were very expensive.

Bruce Nelson is the owner and he is a gem. He takes his job seriously. The other plumbers now charge for traveling to come from point A to point B, but Bruce Nelson does not charge and he plans things. He wants to do the right thing and he wants customers to be happy. Most of the plumbers that he is having are fabulous. I would use his service in the future too.

Called this company and over the phone they gave me some pricing options. I didn't use them but would in the future.

They did a good job and were very professional. I will use their services in the future.

Re: leak at my brother's house -- I checked the house two days before he sold it, and found the leak. They were very responsive and timely in coming out to fix it. Re: my house -- I needed the faucet fixed before I could turn the sprinkler system on. they were on time and responsive.

My experience with them was good. They were willing to do what I had asked of them. I didn’t have to argue with them, which is something that we have to do sometimes with plumbers. They came when I asked them to. I supplied the materials and they supplied the labor. I have been doing business with them for about 30 years.

No work permit was obtained. The gas combustion vent installed was plastic hose. The code requires rigid pipe. No gas shut off valve was provided near the unit. The existing valve is in another utility room about 30 ft. away. The unit was Red Tagged and shut down by a Minnegasco inspector. This contractor did not respond to my requests to correct his error. I had the required repairs done by a 3rd party at my expense. In my book, Bruce Nelson is an unscrupulous charlatan who placed our lives in jeopardy with shoddy workmanship. He does not belong in this line of business.

Last summer our central air conditioning went out during a very hot spell. They came promptly same day and were clear that we would be charged the higher emergency service rate. After many hours of trying to figure out what was wrong including taking apart and testing thermostats and calling in another technician. They checked a fuse box out by the air conditioning unit. 3 dollar fuse, more than 700 dollar bill.

They were happy to come exactly when we needed them. The service man was friendly, efficient and completed the job relatively quickly.

We called this company to get an estimate on how much it would cost to install a sink, faucet, & garbage disposal after our countertops were installed. We were told this would be treated as a service call & would take about 4-6 hours. We asked why they would not do an estimate- were told it was not worth their time to come do that when "you would probably take an estimate for $10 less from the other guy". Since we don't judge companies only by the cost they might charge, & since this job was going to cost us approximately $600, we decided to not hire this company. Estimates are important & give the consumer a chance to make an informed decision. We ended up installing everything on our own. It only took us a few hours & saved us a great deal of money.