BRUCE INDUSTRIAL

I couldn't be there when he came out, so I asked for the quote to be sent or left for me (commercial building). I didn't receive anything, so I called the following week. I received a call back. They apologized as the caller thought I had been called. He explained that given the scope of the work and the late time of year, they would not be able to schedule the work for this fall, due to heavy schedules already. He also explained what should be done (gutters) to prevent this from continuing, as any work would be subject to additional damage. He offered the name of another company that may be able to due the work this fall.

Robert Ebert provided an estimate ($1850) within a few days of my initial phone call. I selected a different mason because the prices were close and the other mason provided a warranty. (They both had A ratings on Angie's List.) The warranty seems to be the differentiator.

Robert was very prompt with an estimate last fall. It was too cold to do the project then, but he scheduled me for as early as possible in the spring for the foundation work. That work was done in April before damage to plants around the foundation would become an issue. The chimney work was done later when the ground was dry enough to support scaffolding. Robert was wonderful to work with; came when he said he would; finished the work in a timely manner; cleaned up beautifully and did excellent work.

Decided to go with a different bid. They came out about 3 days after we called them and promptly sent us a bid. Were knowledgeable about the types of repairs needed.

The project went well. I received a bid for the project at the end of March and I thought I would have to wait until the end of May for the work to be done. However, Robert called before the end of April to let me know he would be able to start the work the next day. The quality of the work was excellent.

Someone responded within 48 hours of our first call. The estimate was done within the week and they started right when they said they would. They spent the better part of three days doing demolition, rebuilding and finishing. They double checked all the details with us before doing anything permanent. They cleaned up all the debris and left it looking gorgeous.

Bruce Industrial responded promptly to my phone message asking for an estimate on repairing our leaning and damaged basement bulkhead/retaining wall. Bob was able to come out for an estimate within a week. He was exceptionally nice and knowledgeable, and he even made suggestions for how to minimize costs without compromising quality. I was actually looking forward to working with him! Imagine my disappointment, then, when he never sent us an estimate.

Robert did a prompt and thorough estimate, explaining the challenges in the job and the potential problems in matching the new bricks to the old ones. By the time we got back to him with the go ahead to do the job. Our fault. He was only able to schedule us for very near the end of the season. But he was able to do the work exactly when he said he would. The work took 3 days, with a day or 2 between for curing and bad weather this is Minnesota in November after all. But each night he let me know how it was going and when he would return. Then he cleaned everything up and wrapped the buttresses up so thoroughly they looked like they were snug in their beds! The finished job is perfect, the bricks match really well and Robert was a pleasure to work with. The man is an artist! We hope to have him out next year to take care of some small issues on the rest of the house.

Mr. Ebert found a previous bad repair that needed fixing. He expanded the job to cover correcting it even though the weather was poor and his schedule was impacted. Overall he did a really good job.

Great experience, although he is so busy it might take a little time between the initial call to estimate, to actual work. He does his best to make it a timely project and does such good work that it is worth any wait you might encounter.

An excellent experience from start to finish. Several years ago we paid another company twice as much to do a similar job, and they did poor quality work. Bruce Industrial, which as far as I can tell is really just two guys. They were prompt, affordable and most importantly the work is outstanding. I wouldn't hesitate to use them again. In fact, our neighbor saw the completed job and will likely hire them to complete similar work.

Robert put a lot of work into the project, and obviously takes great pride in his craft. He was on time, easy to work with and friendly. He was very self-sufficient; I didn't have to be there for the job, all he needed was water and electricity. I think I got more than my money's worth, considering it was two full days of work.

Loved Bob's work. He was timely and did his work in a couple of days. Cleaned up after himself. Always let me know what was going on. I paid $250 down in May was told he would do the work beginning of July. Got a phone call right after the 4th telling me that he was finishing up two jobs and then I would be next. I like the fact that he kept me informed on what was going on. I definitely would use him again.

When I asked them why they had not gotten back to me letting me know that they couldn't do the job, they didn't have an answer.

Robert came out to our home an provided a detailed estimate. Estimate was given at the end of April, work completed at the end of June. Unfortunately, the brick that was on the home was over 25 years old and was not made any longer. Robert did he best to find us simular brick that could be used as a replacement (5 choices). After my husband and I made our choice we asked Robert for his advice as we both had selected different patterns. Robert matched with my husbands choice. Robert arrived at our home as scheduled in the afternoon. The job was completed the following day and it looks wonderful. He did a great job.

Wonderful experience! Robert was very polite and professional. He was very prompt in getting me a bid. Workmanship was great. He told me when there were problems on the job, kept me apprised of everything. His wife phoned when he had the flu to tell me he wasn't going to be there. Great service.

Fantastic workmanship!! Everyone else we called said we would have to use Norman brick in a similar color--which would have looked terrible. Robert suggested that we use brick from the matching planter at the front of our house, and then he found a very similar brick to rebuild the planter. The perfect solution. He worked rain or shine, and was very professional too. Price was exactly as quoted. He cleaned everything up when done. I can't say enough about Robert and the job he did. I strongly recommend.

Robert was prompt in returning my initial call, punctual to the appointment, thoughtful in his suggestions as to how the work could best be done and professional. From the start, Robert was unsure as to whether or not he would be able to do my job in the time frame in which it needed to be done. When it was clear to him that he could not complete the work in the time frame that I required, he was very courteous in promptly notifying me that he was unavailable prior to me potentially hiring him. My experience with Robert was very positive. In the past, most subcontractors would not notify me once it was apparent to them that they would not be performing the work.

Excellent experience! Robert returned my phone calls in less than a day, was on time for both estimate and work, explained work to be done thoroughly and was accurate with the estimate. Quality of work was excellent, and the price was very reasonable. I plan to hire him for outside work when the weather warms up.

Robert met with me and gave the estimate the same day I called. The work was started and completed the next week. Everything went as expected.

ON TIME; EXPLAINED PROCEDURE AND CHANGES THAT WERE NEEDED TO ORIGINAL ESTIMATE. POLITE. COURTEOUS. CLEANED UP JOB SITE. :)

ROBERT EBERT HAD A GREAT UNDERSTANDING IN WHAT WAS NEEDED FOR THE JOB. HE WAS ACCOMMODATING FOR SCHEDULING AND PAYMENT ARRANGEMENTS. HE WAS VERY KNOWLEDGE ABLE IN WHAT WAS NEED FOR MY JOB AND WAS MUCH MORE REASONABLE FOR THE ESTIMATED PRICE.

WE ORIGINALLY CONTACTED BRUCE INDUSTRIAL IN JUNE AND WE WAITED UNTIL SEPTEMBER FOR THE WORK TO START. ROBERT IS DEFINITELY A HARD WORKER AND COMMUNICATES VERY WELL. HE ALSO MAKES SURE THAT THE JOB IS DONE RIGHT. THE ONLY CRITICISM THAT I CAN SAY IS THAT THE NEW MORTAR REALLY STANDS OUT FROM THE REST OF THE HOUSE. THIS IS BECAUSE A PREVIOUS OWNER PAINTED THE BRICK. I WAS HOPING THAT HE COULD SOME HOW DARKENED THE MORTAR PRIOR TO RE-BUILDING THE WALL.

I WAS IMPRESSED WITH THE AMOUNT OF TIME THAT ROBERT SPENT EXAMINING THE HOUSE BEFORE GIVING ANY KIND OF ESTIMATE. THE AMAZING PART WAS THAT THERE WERE NO SURPRISES. THE ESTIMATE WAS ACCURATE AND DID NOT REQUIRE ADJUSTMENTS.

CAME RIGHT OUT, TO REVIEW AND ESTIMATE - ADVISED ME TO CONTACT LANDSCAPERS INSTEAD OF MASONS. SPENT SOME TIME GIVING ME ADVICE AND IDEAS, EVEN THOUGH IT WAS NOT TO BE THEIR JOB. VERY KIND, THIS WAS.