BRUCE INDUSTRIAL

I HAVE BEEN VERY PLEASED WITH THIS COMPANY! THEY WERE PROMPT TO PROVIDE A WRITTEN ESTIMATE FOR THE WORK, AND TO WORK WITH US TO COME UP WITH A WORK PLAN FOR OUR PROJECTS THAT WAS AFFORDABLE AND TOOK INTO ACCOUNT OUR FUTURE PLANS FOR THE STEPS AND PORCH. I WOULD DEFINITELY RECOMMEND THEM!

ROBERT EBERT IS FANTASTIC. ALWAYS WENT OUT OF HIS WAY TO EDUCATE US AND EXPLAIN WORK BEING DONE. BRUCE INDUSTRIAL IS SO BUSY - THANKS IN PART TO ENTHUSIASTIC ANGIE'S LIST REPORTS - THAT IT TOOK ROBERT ABOUT 12 WEEKS TO GET OUT TO US. THAT WAIT WAS FRUSTRATING, BUT HIS INITIAL ESTIMATE WAS VERY PROMPT AND HE FINISHED QUICKLY AND THOROUGHLY ONCE HE DID START THE JOB. HE CLEANED UP COMPLETELY AND EVEN RETURNED FOR A FOLLOW UP INSPECTION AND ADJUSTMENT! OUR ONLY CONCERN IS THAT BRUCE INDUSTRIAL'S LIABILITY POSITION (LICENSED/BONDED/INSURED) IS UNCLEAR. HOWEVER, ROBERT DID GREAT WORK. ASK FOR HIM BY NAME.

ROBERT EBERT REPAIRED MY CHIMNEY. HE DID GOOD WORK AND I'M HAPPY WITH THE JOB. HE DID THE JOB FOR $2200; I HAD PREVIOUSLY GOTTEN A $4000 BID FOR THE SAME WORK.

ROBERT EBERT RESPONDED TO MY CALL VERY QUICKLY AND PROVIDED AN ON SITE ASSIGNMENT THE NEXT DAY. EVEN THOUGH WE HAD COLD WEATHER HE STILL WENT OUT OF HIS WAY TO FIT ME INTO HIS SCHEDULE.

BOB CAME OUT LOOKED AT THE WALL AND GAVE ME A FAIRLY DETAILED EXPLANATION OF WHAT HE WOULD DO. A COUPLE DAYS LATER RECEIVED A BID WITH PRICES AND EXPLANATION OF REPAIR THAT NEEDED TO BE DONE. HE WORKED ON THE WALL OVER THE SUMMER, ALWAYS VERY PLEASANT. THE WALL LOOKS GOOD. HE HAD A LITTLE PROBLEM REPAIRING ONE SECTION THE WAY HE ORIGINALLY SAID HE WOULD, BUT HE CAME UP WITH A SOLUTION THAT WORKED. I WILL CALL HIM AGAIN IF I NEED ANY OTHER CEMENT WORK.

I CALLED WAY IN ADVANCE ASKING FOR AN APPOINTMENT FOR AN ESTIMATE. NO RESPONSE TO PHONE CALL.

THE OWNER AND HIS PARTNER DID THE JOB WELL. HAD A LOT OF TROUBLE SETTING UP TIME FOR THIS SMALL JOB AS WE COULD NOT AGREE TO LAST MINUTE SUGGESTIONS ON WHEN THEY COULD COME, ALSO DISAGREED ON WHAT THEY SAID THEY WOULD INCLUDE. IN THE END THEY DID ALL THEY SAID THEY WOULD.

I FELT THAT HE DID NOT THINK THE JOB WAS GOING TO GENERATE ENOUGH MONEY AND WOULD HAVE APPRECIATED A SPEEDIER RESPONSE TO THAT EFFECT.

THEY WERE DILIGENT AND DID FINE WORK. I HAD TO ASK FOR A SCREEN REPLACEMENT, BUT OTHER THAN THAT, THEY ANTICIPATED AND PROVIDED ALL OF WHAT I NEEDED FOR A GREAT JOB. I DID HAVE TO PAY A DEPOSIT UP-FRONT AND THEN I HAD TO WAIT OVER A MONTH, WHICH MADE ME NERVOUS, BUT THEY DID THE WORK WELL WHEN THEY DID COME TO DO THE PROJECT, AND I WAS VERY SATISFIED. THIS COMPANY WAS LESS THAN HALF OF ANOTHER COMPANY, AND THE WORK WAS GREAT QUALITY. I WOULD RECOMMEND THEM TO ANYONE THAT IS NOT IN A BIG HURRY.

APPARENTLY, THEY CAME AND LOOKED AT THE WORK NEEDED, THEN CALLED BACK TO SAY THEY WERE TOO BOOKED TO DO THE JOB, BUT PLEASE CALL AGAIN. NOT LIKELY.

I DIDN'T FEEL COMFORTABLE WITH THE WAY THE BID WAS WORDED, IT WAS TO OPEN ENDED. THE OTHER 3 BIDS & MEN I SPOKE WITH SAID THE CHIMNEY HAD TO BE REPLACED & THAT THE CAP WAS GONE. THIS COMPANY SAID HE COULD TUCKPOINT THE BRICKS AND BUILD A NEW CAP AND IF THERE WERE OTHER PROBLEMS WE WOULD DISCUSS THEM AT THE TIME. I WISH HE WOULD HAVE CALLED ME AND DISCUSSED THIS OR HAD ME MEET HIM THERE. WHO KNOWS, MAYBE HE WAS THE HONEST ONE AND MAYBE THAT'S THE ROUTE I SHOULD HAVE TAKEN. ALSO HE WAS PRETTY SLOW IN GETTING HIS BID IN.

I CALLED AND LEFT MESSAGES FOR BRUCE INDUSTRIAL. IT WAS DIFFICULT FOR ME TO GET IN TOUCH WITH AN ACTUAL PERSON. THEY PROVIDED AN ESTIMATE, BUT I WENT WITH ANOTHER COMPANY BECAUSE THE OTHER COMPANY'S ESTIMATE WAS MORE COMPLETE AND EASIER TO UNDERSTAND. I ALSO FELT IT WOULD AGAIN BE DIFFICULT TO GET IN TOUCH WITH SOMEONE TO ASK QUESTIONS.

THERE WERE PIECES MISSING. THEY REBUILT THE CHIMNEY AND DID A NICE JOB.

WE WOULD DEFINITELY USE THEM AGAIN. THE WORK WAS DONE EXTREMELY NEATLY AND CAREFULLY AND WAS A GOOD VALUE.

SUPERB. GREAT VALUE. GREAT WORKMANSHIP. IN ADDITION TO THE TUCKPOINTING, HE REPAIRED SOME ASSOCIATED STUCCO, SOMETHING HE POINTS OUT THAT THE LARGER STUCCO OUTFITS WOULD NOT CARE TO BOTHER THEMSELVES WITH.

THEY WERE ABOUT 1/2 THE ESTIMATE OF OTHER COMPANIES. GOOD CLEAN UP.

THEY WERE GREAT. I RECEIVED ANOTHER BID THAT WAS $3500, 7 TIMES MORE THAN HIS BID. NO COMPLAINTS AT ALL.

IT NEEDED A LITTLE RE-DOING, CAME BACK PROMPTLY, DID EXCELLENT WORK!

BROUGHT BLACK DIRT AND PACKED IT AROUND FOUNDATION AND DECK--WHICH WAS NOT IN THE CONTRACT.

I DECIDED NOT TO GO WITH THIS CONTRACTOR.

BRUCE AND ROBERT DELIVERED A VERY HIGH QUALITY PRODUCT HOWEVER THEY TOOK THREE DAYS TO COMPLETE WHAT I THOUGHT WAS A DAY AND A HALF PROJECT. VERY FRIENDLY, COMPETENT, PUNCTUAL AND PROFESSIONAL. THEY ALWAYS PICKED UP AFTER THEMSELVES EVERY DAY.

ROBERT EBERT WAS VERY PROFESSIONAL, EXPLAINED EVERYTHING HE WAS PLANNING TO DO AND HAD DONE, AMAZINGLY INEXPENSIVE FOR ALL THE WORK DONE, PROMPT, CLEANED UP AFTER HIMSELF, PLEASANT, THOROUGH; WE COULDN''T BE MORE PLEASED!

MY SLIGHT DOWNGRADE ON QUALITY MIGHT WELL BE UNFAIR, RESULTING FROM MY INEXPERIENCE IN JUDGING THIS. BUT I AM WELL SATISFIED, WOULD USE THEM AGAIN AND THEY WERE MUCH CHEAPER THAN MY OTHER BIDS.

THE BUSINESS IS NAMED BRUCE INDUSTRIAL. WORKED WITH ROBERT EBERT. VERY NICE TO WORK WITH; LET ME KNOW EXACTLY WHAT HE WAS DOING. PROFESSIONAL AND PUNCTUAL WITH BOTH THE ESTIMATE FOR WORK AND ACTUALLY PERFORMING THE WORK. WOULD GLADLY HIRE THEM AGAIN.

VERY GOOD WORK, WOULD RECOMMEND THEM AGIAN.