Beissel Windows & Siding Co

BEISSEL'S CUSTOMER SERVICE IS VERY GOOD--LYNDA BARTLETTE WAS FRIENDLY, HELPFUL, HONEST, AND DIRECT. THE REPAIRS WERE DONE WHILE WE WERE AT WORK, AND I WOULDN'T HAVE KNOWN THEY WERE HERE AT ALL EXCEPT FOR A SLIGHT CHEMICAL SMELL FROM THE ADHESIVES. THE WINDOW LOOKS GREAT, AND THE REPAIR, WHICH I WAS REALLY CONCERNED ABOUT, IS PERFECT.

THEY WERE FAST AND FABULOUS. A REALLY NICE CREW OF SUPER HARD WORKING GUYS, WHO WORKED THEIR BUTTS OFF AND GOT OUR LARGE ROOF DONE IN 2 DAYS. WE WERE ALREADY ON THE SCHEDULE FOR SIDING REPLACEMENT WHEN WE REALIZED THAT OUR ROOF NEEDED REPLACING TOO. OUR REP GOT US ON THE QUICK SCHEDULE FOR THE ROOFING, SO WE DIDN'T HAVE TO PUSH OUT THE SIDING WORK, WHICH WAS MUCH APPRECIATED. BEISSEL IS A GREAT COMPANY TO WORK WITH, WE WOULD RECOMMEND THEM WITHOUT RESERVATION.

WHILE THEY WERE DELIGHTFUL OVER THE PHONE, VERY APOLOGETIC ABOUT THE SHATTERED PATIO DOOR, I FOUND THEY CONSISTENTLY AVOIDED TELLING ME JUST WHEN I'D GET THE REPLACEMENT DOOR. SINCE I WAS IN THE PROCESS OF SELLING MY HOME, THE NEW BUYERS WANTED CONFIRMATION THAT THE PATIO DOOR WOULD BE REPLACED AT NO COST TO THEM. I MADE ABOUT 6 CALLS TO THEM, LEAVING MESSAGES WITH THE FIELD FOREMAN AND THE SECRETARY, BUT NO ANSWERS AS TO TIME (THEY ORIGINALLY ESTIMATED ABOUT 10 DAYS). IT ENDED UP TAKING ABOUT 5-6 WEEKS, CALLED ME AFTER I'D SOLD MY HOME, SO I HAD TO TRACK DOWN THE PHONE NUMBER OF THE NEW OWNERS SO THEY COULD MAKE ARRANGEMENTS TO REPLACE THE DOOR WITH THE NEW OWNERS DIRECTLY. SEEMS AS IF THEY WERE A LOT MORE PROMPT WHEN THEY WERE SELLING ME SOMETHING INSTEAD OF TAKING CARE OF A WARRANTY.

EXCELLENT WORK! TWO MEN, WHO WERE EFFICIENT & SKILLED AT THIS WORK. THEY ARRIVED ON TIME AT THE AGREED-UPON TIME EACH DAY; THEY WERE COURTEOUS; THEY DID A BEAUTIFUL JOB; THEY CLEANED UP WHEN THE JOB WAS FINISHED.

THEY HAVE PROVIDED AN EXCELLENT PRODUCT - BOTH SIDING AND WINDOWS. THE CUSTOMER SERVICE IS HORRIBLE. WE SIGNED THE CONTRACT IN NOVEMBER AND MADE OUR SECOND PAYMENT IN MARCH AND THEY HAVE STILL NOT COMPLETED THE JOB. WE SPECIFICALLY ASKED THEM BEFORE SIGNING THE CONTRACT IF A PARTICULAR SET OF BLINDS (ALL 26 OF THEM) WOULD FIT AND THEY HAVEN'T. THEY TOOK A SAW TO OUR WALL AND ENDED UP HAVING TO PAY $800 TO CLEAN UP OUR HOUSE. THEY APPEAR SPORADICALLY AND WE PLAY PHONE TAG TO GET WORK DONE. THEY STILL OWE US 4 SCREENS, EVEN THOUGH THEY SAY THAT THEY ARE DONE. THEY IGNORE ME AND I DON'T KNOW HOW TO GET THEM TO FIX THE INSTALLATION.

RESPONSIVE, TIMELY AND REASONABLY PRICED. TOOK TIME TO ANSWER QUESTIONS THOROUGHLY.

JON THE SALESPERSON WAS VERY PROFESSIONAL, RESPECTFUL OF FEMALES, AND ACCOMMODATING WITH MY SCHEDULE. HE PROVIDED SAMPLES IN MY HOME SO I DIDN'T NEED TO GO TO THE SHOWROOM; GAVE SOLICITED ADVICE ON WINDOW AND SHUTTER COLORING; AND OFFERED TO COME BACK TO CLEAN THE WINDOWS ONCE INSTALLED. WINDOWS WERE INSTALLED EARLIER THAN ANTICIPATED, AND THE INSTALLER WAS VERY POLITE AND CLEANED UP EVERYTHING VERY WELL. HOWEVER, THE OUTSIDE WORK (DETAIL COVERING STRIPS AND SHUTTERS) HAS NOT YET BEEN DONE NEARLY A MONTH LATER--SEVERAL REMINDER CALLS WERE PLACED WITH THE COMPANY. FIRST REMINDER MESSAGE WAS NOT RETURNED, REQUIRING TWO FOLLOW-UP CALLS BEFORE I WAS CONNECTED WITH SUE, WHO WAS RESPONSIVE.

LYNDA BARTLETTE WAS A WONDERFUL SALES REP. SHE CAME TO OUR HOUSE, AND PRICED US A SET OF WALSH WINDOWS FOR OUR KITCHEN. SHE WAS EASY TO WORK WITH, AND NOT AT ALL PUSHY. AS WE WERE MAKING OUR DECISIONS OVER THE NEXT FEW WEEKS, I HAD A NUMBER OF TECHNICAL QUESTIONS ABOUT THE WINDOWS THAT SHE WENT TO THE MANUFACTURER TO FIND OUT. SHE WAS EXTREMELY RESPONSIVE. IN THE END, WE CHOSE TO GO WITH RENEWAL BY ANDERSON BECAUSE THE RENEWAL FIBREX WINDOWS WERE WHAT WE WANTED INSTEAD OF VINYL; BUT IF WE HAD DECIDED ON VINYL WINDOWS, WE ABSOLUTELY WOULD HAVE PURCHASED THEM FROM BEISSEL. THEY WERE WELL PRICED AND EASY TO DEAL WITH.

AL SCHLAGEL HAS BEEN VERY RESPONSIVE AND PROMPT WHEN WE CALLED HIM. WE LIKED ESPECIALLY THAT HE NOT ONLY GAVE THE ESTIMATE, BUT ALSO DID THE WORK AND WAS VERY THOROUGH. HIS PRICE WAS NOT THE LEAST OF THE 3 ESTIMATES WE HAD, BUT WE REALLY LIKED HIM AND WHAT HE HAD TO SAY. ALSO HE ALWAYS CALLED IF HE WAS GOING TO BE LATE! I LIKED THAT!

JON CALLED ABOUT 30 MINS BEFORE OUR APPT TO ASK IF HE COULD COME OVER EARLY, I SAID YES. HE WAS POLITE AND FRIENDLY AND WHEN I SHOWED HIM THE VARIOUS SMALL HOLES IN MY SIDING, HE ADVISED ME TO TO REPAIR. TOLD ME WHAT I COULD DO TO REPAIR, BUT ADVISED IT WOULD NOT BE WORTH IT. I APPRECIATED THIS CANDOR - SOME WOULD HAVE TRIED TO CONVINCE ME TO SPEND MONEY ON THEM REGARDLESS.

ALLEN REALLY KNOWS HIS STUFF: FACTS, FIGURES, TECHNICAL DETAILS. HE WAS VERY RESPONSIVE AND DID EXCELLENT WORK. I WAS CONCERNED ABOUT THE HOLES IN THE STUCCO FROM THE OUTSIDE, BUT HE SKILLFULLY COVERED THEM SO YOU CANNOT TELL WHERE THEY WERE DRILLED.

I ARRANGED AN ESTIMATE TO BE DONE BY SOMEONE WITH THE LAST NAME OF BEISSEL. WHILE ON THE PHONE, THIS PERSON WAS GREAT, BUT THEY NOT ONLY DID NOT SHOW UP FOR THE ESTIMATE, WHEN I CALLED AND LEFT A MESSAGE TO RESCHEDULE (AFTER ALL, THINGS HAPPEN), THEY DIDN'T EVEN CALL BACK! WHEN THE COMPANY NAMESAKE MAKES THE APPOINTMENT TO MEET WITH YOU AND THEN DOESN'T EVEN BOTHER TO RESPOND TO A RESCHEDULE, IT DOES NOT INSPIRE CONFIDENCE IN THE SERVICE PROVIDER.

IT TOOK ABOUT A MONTH BETWEEN WHEN WE PAID OUR DEPOSIT AND WHEN THE WORK WAS PERFORMED. THE WORK WAS DONE QUICKLY AND PROFESSIONALLY BY A POLITE INSTALLER. HE ALSO EXPLAINED SOME ADDITIONAL WORK WE MIGHT WANT TO HAVE DONE, BUT NOT IN A HIGH PRESSURE KIND OF WAY.

HE WAS QUITE SATISFIED WITH THE COMPANY. THEY WERE PROMPT AND EFFICIENT. IN FACT, THEY ACTUALLY GOT TO HIS JOB 2 WEEKS SOONER THAN THEY SAID THEY COULD. AND FINISHED THE JOB IN AN HOUR. THE PRICE WAS REASONABLE IN ACCORD WITH THE INSURANCE SETTLEMENT..

THIS COMPANY PROMPTLY RETURNED OUR INITIAL CALL AND WITHIN DAYS GAVE AN ONSITE ESTIMATE ($2,500). WE OPTED FOR ANOTHER COMPANY BECAUSE WE DID NOT TAKE TO THE VINYL WINDOWS THAT THEY WOULD INSTALL. IF WE WERE IN THE MARKET FOR STANDARD VINYL THEN THIS COMPANY WOULD LIKELY BE OUR CHOICE, FOR THEY WERE PROFESSIONAL, HAVE GOOD REFERENCES, AND GAVE A REASONABLE ESTIMATE FOR THE WORK TO BE PERFORMED. THE ONLY THING THAT COULD BE CHANGED IS GIVING THE SALES REPRESENTATIVE A BETTER SET OF PRODUCT LITERATURE OR SAMPLES. IT WAS A LITTLE HARD TO GET A SENSE OF WHAT WE WERE GOING TO GET.

THEY WERE GOOD. I ESPECIALLY LIKED THAT THE GUY THAT GAVE THE ESTIMATE WAS ALSO THE ONE DOING THE WORK. I WOULD USE AGAIN.

VERY HAPPY WITH THE WORK, JOHN STINSON & THE CREW DID GREAT. JOHN STAYED IN CONTACT & FOLLOWED UP FAITHFULLY. VERY PLEASED WITH THE RESULTS.

THE INSULATION CREW WAS EXCELLENT: EFFICIENT, PROFESSIONAL, COURTEOUS, FRIENDLY, AND RESPONSIVE. THEY DID A GREAT JOB OF INSULATING AND OF CLEANING UP WHEN THEY WERE DONE. BEISSEL'S COST ESTIMATE WASN'T THE LOWEST, BUT THE QUALITY OF THEIR WORK MADE IT WELL WORTH PAYING A BIT MORE. WE WOULD DEFINITELY HIRE THEM AGAIN IF WE HAD THE OPPORTUNITY.

I WAS TO RECOMMENDED TO THEM DUE TO THEIR LOWER PRICES AND THAT IS WHY KEPT ATTEMPTING TO GET THROUGH TO THEM. I WAS VERY UPSET THAT THEY MADE AN APPOINTMENT TO COME OUT AND THEN NEVER SHOWED OR CALLED.

DAN FROM BEISSEL ANALYZED THE ISSUE, CONFIRMED A PRICE WITH THE HOME OFFICE AND MADE THE REPAIRS ON THE SPOT. HE WAS VERY POLITE, DID CAREFUL WORK, AND CLEANED UP WELL AFTERWARD. ALL FOR A PRICE SIGNIFICANTLY BELOW WHAT A HANDYMAN (I HAD CALLED FROM A NEWSPAPER AD) HAD OFFERED. THESE ARE PEOPLE WHO ARE GREAT TO WORK WITH, INCLUDING THE PHONE STAFF WHEN YOU CALL IN FOR AN APPOINTMENT.

I HAVE NOT HIRED THEM YET, AS I AM STILL PUTTING TOGETHER INFORMATION FOR ALL MY REMODELING. HOWEVER, I WAS VERY PLEASED WITH THE PROMPTNESS IN THEIR GOING TO MY HOME TO VIEW THE PROJECT AND MAKE AN ESTIMATE.

VERY PROFESSIONAL TREATMENT. PROVIDED ESTIMATE IN TIMELY MANNER. WHEN WORKERS ARRIVED THEY GOT RIGHT TO THE JOB AND KNEW WHAT THEY WERE DOING. THEY DID A NEAT AND EXCELLENT-LOOKING JOB COVERING THE TRIM WITH ALUMINUM.

THE WORK WAS COMPLETED IN A VERY TIMELY FASHION. THE CREW REMOVED ALL THE OLD MATERIALS AND LEFT THE SIGHT WITHOUT A SCRAP OF REFUSE REMAINING. I AM VERY PLEASED WITH THE RESULT. BEISSEL SALESMAN, JON STENSON, DESIGNED THE PLAN AND DID AN EXCELLENT JOB IN LEADING THE PROJECT. THIS PLAN WAS EXECUTED WITH GREAT CARE AND EFFICIENCY. JON MEASURED THE PORCH, THE PRODUCT FIT PERFECTLY. JAKE SCHUMACHER THE CARPENTER, DID TOP QUALITY WORK WITH THE HELP OF MEN WHO CAME JUST WHEN NEEDED AND CLEANED UP ALL EXTRA MATERIALS. THE OVERALL EXPERIENCE WAS VERY POSITIVE. ALL THE BEISSEL EMPLOYEES WERE POLITE, COOPERATIVE, AND DID ALL AS PROMISED.

ON APRIL 26 I ORDERED AND PAID IN FULL FOR 3 DOORS AND 4 BASEMENT WINDOWS TO BE INSTALLED. I DID NOT GET THE DOORS INSTALLED UNTIL THE END OF SEPTEMBER. THEY ''FORGOT'' TO COME AND MEASURE FOR 5 WEEKS. THEN IN SEPTEMBER THEY TOLD ME IT WAS TAKING SO LONG, BECAUSE ONE OF MY DOORS WAS SMALL AND HAD TO BE CUSTOM MADE. I THOUGHT THEY WOULD HAVE KNOW THAT WHEN THEY MEASURED, BUT IT WASN'T MENTIONED. VERY POOR COMMUNICATION FROM THIS COMPANY. THEY DID GIVE ME A SMALL REFUND BECAUSE OF THE DELAY, BUT IT WASN'T WORTH MY FRUSTRATION AND TIME.

VERY PROFESSIONAL IN THEIR APPROACH. NICE SHOWROOM WHERE YOU CAN VIEW PRODUCT LINES.