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Furnace Doctors

Air Duct Cleaning, Heating and Air Conditioning, Plumbing,

About us

Since we opened in 1977, we made it our priority to bring exceptional customer service to our neighbors in Minnesota. We are your go to family owned company when you are in need of service with your Heating, Air Conditioning, or Air Duct Cleaning. With personalized service from the owner on each call and 24/7 emergency service availability, you know you can trust us the moment you need us. Call us today and ask about our 1 year warranty.

Business highlights

48 years of trusted experience
Emergency Services Offered

Services we offer

Heating & Air Conditioning. Indoor Air Quality. Furnace Replacement, Air Conditioner Replacement, Air Duct Cleaning

Services we don't offer

Duct Replacement, Duct Installation, Plumbing, Garage Heaters

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

5%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.7182 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
79%
4
12%
3
3%
2
2%
1
3%


Rating CategoryRating out of 5
quality
4.6
value
4.4
professionalism
4.7
responsiveness
4.7
punctuality
4.8
Showing 51-75 of 182 reviews

Melody P.
06/2014
3.0
heating & air conditioning/hvac
  + -1 more
They canceled my first appointment on Monday and then scheduled for next week and again cancelled. Now they want to do it the next Wednesday after that. I told them not to bother.
Description of Work: They were supposed to tune up my Air conditioning unit.

Rating CategoryRating out of 5
professionalism
3.0
responsiveness
3.0
punctuality
3.0


Response from Furnace Doctors
I apologize for the canceling of your appointments. I was not aware of this and will talk to my team about making sure this does not happen in the future.

HELEN B.
03/2014
3.0
air duct cleaning, dryer vent cleaning
  + 0 more
I had recently purchased the home and was informed the furnace filters had never been changed, nor the ducts cleaned out by the previous owners. It was a huge job. They were very thorough and did a wonderful job.
Description of Work: Cleaned furnace and ducts.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$175.67

Joe G.
03/2014
5.0
plumbing
  + -1 more
He was very courteous and seemed trustworthy, I would call them again if needed!
Description of Work: Came out for an estimate on bathroom shower leaking. Confirmed what I thought was wrong. Gave estimates on ways to fix.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$68

Brian P.
10/2012
5.0
air duct cleaning
  + -1 more
Very pleasant and helpful on the phone. Came in the time frame they said. Seemed knowledgeable and professional. Will use again.
Description of Work: Duct cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Dick D.
08/2012
5.0
air duct cleaning
  + -1 more
The company personnel were friendly and efficient. They answered all of my questions first and completed the work on time. I believe I received fair value for my money. I am happy with this company based on my total experience!
Description of Work: They came out on within the estimated time frame to clean my furnace and air ducts. After discussing the black dirt removed from the air ducts we decided to have the air ducts sanitized that carried an additional charge. We also had the dryer and dryer vent cleaned too for additional money that was clearly stated before any work was done.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

James F.
01/2012
4.0
air duct cleaning
  + -1 more
We've used AAA Wicks in the past and have been satisfied. There was one year where they aggressively upsold us to disinfect the ducts, which cost a bunch more, and I'm not convinced it was necessary. Keep them on-task, and results (and costs) are good! Marked them down on punctuality because they actually showed up quite a bit early, so I wasn't able to be home.
Description of Work: Had ducts cleaned.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$139.99

Peggy S.
12/2011
5.0
air duct cleaning, heating & air conditioning/hvac
  + 0 more
They told me exactly what they were going to do and they did it. They were very efficient and they cleaned up after themselves. The price was fair as well.
Description of Work: They cleaned my furnace ducts and they cleaned the furnace and dryer vent.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Wendy U.
11/2011
5.0
air duct cleaning
  + -1 more
AAA was very prompt and curteous. They left the laundry room clean and organized. It went fine.
Description of Work: Dryer duct cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

Thomas Z.
10/2011
5.0
air duct cleaning
  + -1 more
They were very knowledgeable. They cleaned the entire furnace from every small part to large.
Description of Work: I used AAA Wicks Heating & Air Conditioning LLLP for air duct cleaning two weeks ago. They charged me $150 for the duct cleaning and then we had sanitizing which totaled up to $360.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$360

JOHN M.
01/2011
1.0
air duct cleaning
  + -1 more
I got ripped off by this company. I contracted with them to do $150 duct cleaning. When they came they put dust on my furnace filter that I had just replaced a few days earlier leaving a three inch deep pile of dust on the filter. Seeing as the previous filter which had been in place for over two months had had a thin coating of dust on it when I replaced it, this was simply impossible. They then convinced my wife that we needed an additional $200 for treating mold that wasn't there, and in checking with the USEPA, is a totally unneccesary and wasteful process. They also charged $100 to clean the dryer, something we could have done a better job with our vacuum cleaner. So a $150 job turned into a $500 job with all of the extra charges being totally unnecessary. Stay away from these people.
Description of Work: They cleaned my ductwork using a brush. They also did chemical treatment of the ductwork.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
5.0
punctuality
4.0

$500

Phyllis S.
11/2009
5.0
air duct cleaning, heating & air conditioning/hvac
  + 0 more
They were prompt and professional and suggested sanitization, which I did not know was available but was happy they did so.
Description of Work: This company came and cleaned all my ducts and vents, as well as my furnace.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$389

JOHN G.
12/2008
1.0
air duct cleaning
  + -1 more
Terrible. The crew consisted of 2 technicians and they did the job a bit on the quick side with the amount of space they had to cover. I showed them the vents throughout the house and made sure they knew what ducts ran on each of the 2 furnaces. The one tech was very friendly and the other simply wanted to up sell me with additional services. I specifically asked them if they got all the vents in the basement floor and they said yes. They turned up one of the furnaces before they left and I smelled as if something was burning. I asked them about that and they stated that perhaps some dust and debris may have gotten in the burner and that it would only last a short while until it was burned up. I paid them and later that night went down to change the filters and noticed that they hadn't put the filter back in one of the furnaces! It had been running for more than 7 hours without it and that made me check other parts of the duct system. Upon doing that I lifted a basement floor vent and discovered quite a bit of dust and debris still in the system. I called to let them know and the women was very understanding. I WAS VERY NICE ON THE PHONE and stated that I understand that sometimes mistakes are made and if they could just come back out I would appreciate it. She had the tech call me and thats where the customer service really got bad. He stated that I was wrong and that he specifically remembered putting the filter back in. I said that no one else took the filter out and he continued to get very defensive. I hung up and then called the office again and was a bit more stern with my approach. I couldn't imagine a tech being so defensive. The women stated that she would have the owner call me and then put me on hold to take another sales call. I hung up being very frustrated. They also charged $4.50 extra for a fuel surcharge. The price of gas is currently at $1.58 so there is no need to currently have that added charge.
Description of Work: Called them to clean both of our furnaces and ducts throughout the house due to recent remodeling. I also stated that there was a a lot of sheet rock dust in the system and that I needed it cleaned very well so the dust wouldn't blow around when we coated the newly installed hardwood floors.

Rating CategoryRating out of 5
quality
1.0
value
2.0
responsiveness
5.0
punctuality
5.0

$325

Response from Furnace Doctors
As the new owner as of June 2013, I apologize for the issues you had. We do not charge the $4.50 and I can guarantee you that you would like the way we perform the services in your home. Give us a try.

John M.
12/2008
3.0
air duct cleaning
  + -1 more
They had some sort of a special mailing, so I called them because of the special price. In the end, it turned out to be much more expensive than what they had advertised. The air ducts don't really seem to be that clean. I can see some dust in there yet. They did point out more things I should have done, and I did some of it. When they were done, they just packed up and left and didn't show me things that they had done. It would have been nice to have a bit of a follow up or walk through to show me what they had done. To me, it seems like they were sort of a fly by night operation.
Description of Work: We had AAA Wicks Heating and AC come out to clean the air duct system of our house.

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0

$250

Response from Furnace Doctors
As the new owner since June 2013, I encourage [removed member name] to give us another try. I am sure you will see the difference.

KATE R.
08/2008
5.0
air duct cleaning, chimney sweep, heating & air conditioning/hvac, water heater repair
  + 2 more
Great! They were on time, clean and friendly. They showed us what they were going to do and did it. I would hire them again. They were also accommodating and performed the work on a Saturday.
Description of Work: Cleaned Air Ducts, Water Heater, and Chimney. Inspected the air conditioner.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

KENDEN P.
11/2006
1.0
air duct cleaning, heating & air conditioning/hvac
  + 0 more
The furnace cleaning and duct cleaning were done properly. The inspection over looked the original problem and we contacted them to come back and do the work that they were paid to do. The owner was very rude when he came back and it was obvious that they do not like callbacks. He said to me that I must have taken the cover off the furnace and changed the settings! I could not believe what I had heard. I would not use this company again under any circumstances. I asked him if he had many complaints filed against him with the BBB and he told me where I could go.
Description of Work: The technician that came out and performed our work was the owner. He was asked to perform an furnace inspection and to clean the unit. The ducts were found to be dirty and they were cleaned also. They were called for a problem called short cycle.

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
3.0

$175

Response from Furnace Doctors
I am sorry that this happened. We are under new ownership since June 2013 and we will work hard to make sure we achieve 100% customer satisfaction.

EUNICE B.
10/2006
5.0
air duct cleaning, appliance repair
  + 0 more
I was scheduled for 12:00 to 3:00. It was after 3:00 when the worker arrived, but that was okay. He worked quickly and efficiently, and I was pleased with the work and the cost.
Description of Work: All furnace ducts were cleaned. He also checked and cleaned the dryer.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$165

Jeff M.
08/2006
5.0
air duct cleaning
  + -1 more
The company is under new ownership, but the main/senior service person remains and ensures a quality job. He and one other maintenance man were punctual, did a great job, cleaned up afterwards, walked me through what they did, and did not attempt to up sell me into unneeded extra services.
Description of Work: Cleaned out air duct and dryer vent. Performed furnace cleaning and maintenance.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$110

ROY T.
12/2005
5.0
air duct cleaning, chimney sweep
  + 0 more
WAS SLIGHTLY LATE DUE TO WEATHER DELAY. ALL WORK WAS COMPLETED WITHIN ABOUT 45 MIN. WARNED THAT FURNACE FILTER WOULD NEED TO BE REPLACED AFTER CLEANING. REMOVED FILTER AND RESET THERMOSTAT BEFORE LEAVING.
Description of Work: CLEANED AIR DUCTS, FURNACE CHIMNEY AND HOT WATER HEATER CHIMNEY.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$213

LAURIE K.
11/2005
5.0
air duct cleaning
  + -1 more
THEY ARRIVED ON TIME AND THE TECHNICIAN WAS VERY POLITE, HELPFUL, AND EXPLAINED WHAT HE WAS DOING AND WHY.
Description of Work: THEY CLEANED ALL MY HEATING DUCTS AND MY DRYER DUCT AND VENT.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$192

Carol R.
08/2005
5.0
air duct cleaning
  + -1 more
THE SERVICE AND VALUE WERE EXCELLENT. THEY AGREED TO GIVE US THE SAME DEAL AS A COMPETITOR, BUT DID EVEN MORE WORK FOR THE MONEY. THEY WERE PROMPT, PLEASANT, QUICK, AND VERY CLEAN. THEY ALSO PROVIDED GREAT ADVICE ABOUT A FURNACE ISSUE AND EVEN OFFERED THAT WHILE THEY COULD FIX IT FOR $200, WE SHOULD CHECK FIRST TO SEE IF WE COULD GET XCEL TO FIX IT FOR FREE. HARD TO FIND THAT KIND OF HONESTY THESE DAYS! I WILL DEFINITELY HIRE THEM AGAIN.
Description of Work: CLEANED DUCTS AND ALL RETURNS.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

ERIN R.
07/2004
4.0
air duct cleaning
  + -1 more
TIMELY, DID GOOD WORK, NO COMPLAINTS.
Description of Work: CLEANED DUCTS.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$100

Kristin S.
09/2003
2.0
chimney sweep
  + -1 more
I HAD HIRED THIS COMPANY BEFORE TO DO SIMILAR WORK FOR ME - THEY DID AN EXCELLENT JOB. THIS TIME THEY WERE IN/OUT WITHIN 10 MINUTES CHARGING ME $80, WERE UNPROFESSIONAL, DIRTIED MY CARPET AND STARTED CALLING ME NAMES WHEN I QUESTIONED THEIR WORK. I CALLED THE HEADQUARTERS AND WAS GIVEN A DISCOUNT ON THEIR WORK. HOWEVER, THIS IS THE LAST TIME I WILL USE THEM AND WOULD NOT RECOMMEND THEM TO ANYONE.
Description of Work: CHIMNEY SWEEP.

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
1.0
responsiveness
3.0
punctuality
3.0

$50

SAM L.
09/2002
3.0
heating & air conditioning/hvac
  + -1 more
THE VACUUM BAG THEY USED HAD LARGE HOLES IN IT WHICH SPEWED DUST INTO OUR FRONT YARD AND GARAGE.
Description of Work: I HIRED THEM TO TUNE UP MY FURNACE, CLEAN VENTS, AND CLEAN A WOOD FIREPLACE FLUE. HOWEVER, THEY WERE ONLY ABLE TO DO ONE OF THE 3.

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0

$90

Response from Furnace Doctors
THE FORMER OWNER OF THE COMPANY IS DAVID REGAN. HE SOLD ME, STAN POTOCKI, THE COMPANY. THIS COMPLAINT OCCURRED ON HIS WATCH. I HAVE CORRECTED THE POOR BUSINESS PRACTICES EXPERIENCED BY THIS MEMBER. I ALSO ASK YOU GIVE ME AND MY COMPANY AND OPPORTUNITY TO SERVE YOU AND NOT HOLD AGAINST US THE PAST. THANK YOU, STAN POTOCKI, PRESIDENT & CEO

WHITNEY H.
08/2002
2.0
heating & air conditioning/hvac
  + -1 more
THIS WAS MY FIRST CONTACT WITH THE AC PEOPLE. I HAD PREVIOUSLY USED THE FURNACE GUYS AND THEY WERE GREAT. THE AC PEOPLE WERE VERY DISAPPOINTING.
Description of Work: TWO MEN CAME TO CHECK AC BECAUSE WE HAD WATER IN THE BASEMENT ASSOCIATED WITH RUNNING THE AIR COND. NO WORK WAS DONE. THEY SAID TUBING WAS CLOGGED. THEY CHARGED US 110.00 TO TELL US THIS. IM WONDERING WHY THEY DIDNT FIX THE TUBING -- THEY JUST TOLD MY HUSNBAND HOW, AND HE DID IT. THEY ALSO RESCHEDULED MY APPT. FOR THREE DAYS.

Rating CategoryRating out of 5
value
1.0
professionalism
2.0
responsiveness
1.0
punctuality
1.0

Yes, I recommend this pro
$110

Response from Furnace Doctors
THE OWNER OF THE COMPANY AT THE TIME OF THIS ISSUE WAS DAVID REGAN. HE SOLD THE COMPANY TO ME, STAN POTOCKI, AND I HAVE INSTITUTED A CORE OF VALUE OF CUSTOMER SATISFACTION AND EXCELLENCE IN SERVICE. MAY I ASK YOU TO NOT HOLD THE PREVIOUS OWNERS POOR BUSINESS PRACTICES AGAINST MY COMPANY BY GIVING ME AN OPPORTUNITY TO SERVE YOU. THANK YOU, STAN POTOCKI, PRESIDENT & CEO

Christena B.
03/2002
5.0
heating & air conditioning/hvac
  + -1 more
I HAVE HAD THEM COME FOR TWO YEARS. THIS YEAR MY HEAT EXCHANGER QUIT WITHIN 2 MONTHS OF THEIR INSPECTION. THE PEOPLE THAT CAME TO REPAIR THE HEAT EXCHANGER EXPLAINED THAT THERE HAD BEEN A CRACK IN IT FOR SEVERAL YEARS. THEY ALSO EXPLAINED THAT HAD THE CRACK BECOME LARGER IT WOULD HAVE LEAKED CARBON MONOXIDE INTO THE HOUSE. WHEN I CALLED TO INQUIRE WHY IT WASN''T DISCOVERED ON THE FURNACE INSPECTION THEY EXPLAINED THEY ONLY CHECK CERTAIN THINGS AND STRUCTURE INTEGRITY WAS NOT SOMETHING THEY CHECK. I HAD AN EVENING AND NIGHT DUE TO NO HEAT AND THOUGHT I WAS AVOIDING THOSE PROBLEMS BY HAVING AN INSPECTION. THEY DID NOT OFFER TO REFUND THE INSPECTION MONEY OR MAKE ANY ADJUSTMENT.
Description of Work: DUCT CLEANING AND ANNUAL FURNACE INSPECTION.

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
5.0
responsiveness
5.0
punctuality
3.0

Yes, I recommend this pro
$200

Response from Furnace Doctors
THE FORMER OWNER OF THE COMPANY WAS DAVID REGAN. HE SOLD ME, STAN POTOCKI, AND HENCE THIS IRRESPONSIBLE ACTION TOOK PLACE UNDER HIM. I APOLOGIZE FOR THE DISRESPECT SHOWN TO HER. I ALSO ASK YOU READING THIS TO NOT HOLD THE PREVIOUS OWNER'S LACK OF CUSTOMER CARE AGAINST MY COMPANY. WE ARE COMMITTED TO SATISFIED CUSTOMERS AND A STANDARD OF EXCELLENCE IN ALL WE DO. THANK YOU, STAN POTOCKI, PRESIDENT & CEO


Contact information

553 Pleasant Ave, Saint Paul Park, MN 55071

http://www.furnace-doctors.com

Service hours

Sunday:
Closed
Monday:
7:00 AM - 9:00 PM
Tuesday:
7:00 AM - 9:00 PM
Wednesday:
7:00 AM - 9:00 PM
Thursday:
7:00 AM - 9:00 PM
Friday:
7:00 AM - 9:00 PM
Saturday:
7:00 AM - 9:00 PM

Licensing

Bonded

Insured

No License Required for Trade
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Air Duct Cleaning,
Heating and Air Conditioning,
Plumbing,
Chimney Sweep,
Water Heaters,
Dryer Vent Cleaning,
Drain Cleaning,
Water Filtration and Softening,
Fireplaces,
Garage Doors,
Appliance Repair,
Lawn Irrigation

FAQ

Furnace Doctors is currently rated 4.7 overall out of 5.

Sunday: Closed

Monday: 7:00 AM - 9:00 PM

Tuesday: 7:00 AM - 9:00 PM

Wednesday: 7:00 AM - 9:00 PM

Thursday: 7:00 AM - 9:00 PM

Friday: 7:00 AM - 9:00 PM

Saturday: 7:00 AM - 9:00 PM

Furnace Doctors accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, Furnace Doctors offers free project estimates.
No, Furnace Doctors does not offer eco-friendly accreditations.
No, Furnace Doctors does not offer a senior discount.
Yes, Furnace Doctors offers emergency services.
Yes, Furnace Doctors offers warranties.
Furnace Doctors offers the following services: Heating & Air Conditioning. Indoor Air Quality. Furnace Replacement, Air Conditioner Replacement, Air Duct Cleaning
Duct Replacement, Duct Installation, Plumbing, Garage Heaters

Contact information

553 Pleasant Ave, Saint Paul Park, MN 55071

http://www.furnace-doctors.com

Service hours

Sunday:
Closed
Monday:
7:00 AM - 9:00 PM
Tuesday:
7:00 AM - 9:00 PM
Wednesday:
7:00 AM - 9:00 PM
Thursday:
7:00 AM - 9:00 PM
Friday:
7:00 AM - 9:00 PM
Saturday:
7:00 AM - 9:00 PM