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Custom View Tree & Landscape LLC

4.1(
7
)

Tree Service

About us

Custom View is a Saint Cloud local, woman owned, family operated limited liability company. I have experience in the industry since 1994, and I officially started Custom View in April 2008. All of my employees are experienced and professional, and they are required to be clean and sober, polite and punctual at all times. My work crew is made up of a foreman, a climber, and a ground laborer. We have been told many times that we can get more work done in a day than a five man crew. We'd love to show you. [Daily Rate (tree service only): $1,500 for 3 man crew, 8 hours including set up and cleanup, excluding stump grinding and storm damage]. Additional Email - info@customviewmn.com.

Business highlights

17 years of trusted experience

Services we offer

Tree service

Services we don't offer

Services we do not offer include: chemical applications such as fertilizers and pesticides, tree cabling or bracing, lawn mowing or weed control, and irrigation systems.

Amenities

Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.17 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
71%
4
0%
3
14%
2
0%
1
14%
Rating CategoryRating out of 5
quality
4.2
value
4.2
professionalism
4.3
responsiveness
4.3
punctuality
4.3
Write a review
Showing 1-7 of 7 reviews
Bobby P.
01/2016
5.0
tree service
  + -1 more
unknown
Description of Work: Great job. Removed two trees and stumps in a timely manner. Cleaned up so good that you could not tell that trees had been there. Great people to deal with. The cost was extremely competitive. |
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Richard H.
09/2015
3.0
tree service
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
Carl G.
02/2015
5.0
tree service
  + -1 more
They were just fine. I would use them again. They communicated well and called me often because I'm in another state. They did a good job.
Description of Work: It was spur of the moment, had to get it done because a tree came down and hit the neighbors house. They came and cleaned it up.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$950
Shari F.
11/2014
1.0
tree service
  + -1 more
We contracted Custom View Landscape to remove a tree from our shoreline in April. We requested at this time for a quote for some landscaping to be done. We were reluctant at the time being they had brought children to remove the debris from the tree but thought we would give a small business the opportunity. We received a quote the weekend of the 4th of July. At this time we requested they come in and do the project. There were two piles of approx. 2 yards each of dirt that were delivered and sat in the yard uncovered for weeks. They finally spread them out. She sent two laborers to our property on Friday August 1st to remove rocks from our shoreline. We were there the whole day and laughed that after 2 hours and 15 minutes they were finished for the day. We asked why they were leaving and were told they had family obligations. We were told because of daycare, illness, truck repairs, weather and family obligations etc. that they could not get the work done. We received a quote from another contractor for half the amount and at this time. The contractor informed us they had picked up 3 – 4 yards of dirt. They were having a hard time trying to find dirt and we suggested this place to them. After calling numerous times and having our neighbors check on the process daily we finally terminated services. We ask they bill us at this time for the little work they provided. They charged us for 15 yards of dirt were never delivered to the project site so we asked for documentation. We received a hand written bill with no project location or tickets clarifying where the 10 yards were actually delivered. Being in the road construction business we receive load tickets for all material we buy and am quite aware of the magnitude and size of 10 yards. Also, a 10 yard dump truck would leave ruts in the yard. We have pictures that there is no indication this 10 yard load of dirt were ever delivered and spread. We believe this project was out of scope general landscaping/tree removal and complicated for them to fulfill. We feel we were grossly overcharged for what was done and this how we came up with the $300.00 we sent: 5 yards of black dirt x 12.50 per yard $62.50 Delivery (they brought in with their truck they spent 3 days getting repaired) 2 loads x $25.00 $50.00 2 men pulling rocks x 2.25 hrs @ $20.00 (job that was never finished) $90.00 Bobcat and operator 1 hr (less than) $50.00 We have never been to court and this is a burden and expense being we have to miss work and travel out of town. The judge dismissed the claim being we did not live in the county. We were prepared to show our case with firm documentation of being grossly over charged. She was not going to give back our documentation until the judge firmly told her to do so. We should charge them for all the time we spent waiting and the day off we took to go to court out of town. After not taking the time for them to go to court out of town they chose to put a lien against our property. We also noticed that she had taken other parties to court. This firm is very unreliable and unprofessional and would tell any honest working citizen to stay as far away as possible from them.
Description of Work: Landscaping
Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$0.01
Response from Custom View Tree & Landscape LLC
There is a lot here. I’ll do my best to address everything. For clarity’s sake, the review is written by [Member Name], who was not involved in any discussions, estimates, or approvals for any work. When we approached her, she claimed a lack of knowledge, passing us off to her husband in all things. She wrote this in retaliation for the lien I placed on their property, which she threatened to do in an email dated 11-6-14. We provided an estimate for tree removal dated 4-1-14. It was approved, and completed 4-11, and 4-12. On 4-12, my foreman and I were there working alone. We found a pile of rotten logs and a large pile of pine branches added to the debris. I asked that no further work be added without an approved estimate. I was told they didn’t do it and had no idea what I meant. My climber came for an hour that afternoon. He had his 9 year old son with him; however, his son wasn’t there to work and wasn’t anywhere near my equipment. My climber, in his words, brings his son to work, when he can, not to have him work, but to see what it’s about. The boy made a pile with some smaller sticks and branches and watched us move logs up from the lakeshore. There’s nothing wrong with it, and I resent the implication that I exploit children in my business. They requested a landscape bid, so I visited the site and talked to [Member Name] via phone for installing riprap for proper shoreline retention. I dated the estimate 4-16, and emailed it. On 4-22-14, we completed more tree work, after which [Member Name] requested I meet with him at his property. I did, made changes to the existing estimate, dated it 4-24, and emailed it. The next contact was 6-3-14, requesting another site visit. We were unable to coordinate schedules until 7-5-14 when [Member Name] made further changes, (fieldstone instead of riprap, excluding his limestone brick for smaller fieldstone). I told him I could bring 10 yards of dirt to fill his waterlogged area; the dirt is $25 per yard and delivery is $35 per load, with the understanding that my truck hauls 3-5 yards. I said it was $300.00 to bring a machine to level; I don’t own one, renting as needed. He said that was fine. I changed the estimate, dated it 7-5-14, emailed it the 7th, and scheduled the job for 7-18-14. 7-18: My supplier was out of screened dirt, but referred me to McConnell Construction. This delayed us by 2 hours. I delivered 3 loads: 2 with 3 bobcat buckets of dirt each, and one with 4. I counted as I was loaded and noted on their estimate the number of buckets for each load. McConnell said their bucket holds 1 yard. I have a handwritten receipt from them, saying I picked up 10+ yards on 7-18-14. There’s no project location on the handwritten receipt or tickets indicating where the dirt was delivered, because they didn’t deliver it; they sold it to me. We didn’t leave ruts in their yard, because [Member Name] asked us not to. When I went to pick up the bobcat, there was an electrical failure in the wiring connection for the truck to control the brakes and lights on the trailer. I spoke to [Member Name], apologizing and explaining that I would rewire it myself that afternoon, returning the next day. Unfortunately, the following morning, 7-19, the truck’s water pump blew, which put my truck in the shop over the weekend and through the evening of Tues, 7-22. I scheduled them again for Fri, 7-25, which was rained out. For the following week, I scheduled Thurs, 7-31, and Fri, 8-1, along with the following Tues, 8-5. [Member Name] called that week to say the dirt I brought him wasn’t enough for what he wanted. He never questioned the quantity. He wanted more, and I told him the same $25 per yard previously agreed to. He suggested that I go to Saldana, which was close to his property, and attempted to negotiate a better price, knowing theirs. In light of the fact that they work in construction, and have said they are aware of how much 10 yards of dirt is, I find it disingenuous that [Member Name] didn’t correct the confusion when I told him 10 yards would do what he wanted. I declined to lower my price; he agreed to pay it. 7-31: I went to Saldana, picking up one load of dirt. I counted five bobcat buckets. I asked the loader if it was 4 or 5 yards; he said “closer to 4” than 5. I wrote “+4 yards Saldana” on the same sheet I used to track the other loads. I picked up the bobcat, leveled all 15 yards and, upon request, relocated some mulch from an area near the shoreline. I made a pile with the bobcat under the trees as directed, but he complained that it was a quality product that he expected me to move carefully and install decoratively. I told him that this landscaping was never discussed, nor was it in the estimate. It’s true: the dirt I delivered on 7-18 sat uncovered for 2 weeks before I leveled it on 7-31. It doesn’t harm dirt to be exposed to the elements, and it wasn’t in danger of washout. It was in a bowl-shaped area that typically filled with several inches of water. In the heaviest conceivable rainfall, the worst that could happen is it would get wet, which it does in every supplier’s sale yard each time it rains. 8-1: I sent my foreman, Jeremy, and laborer, Keith, to begin removing the existing boulders from the shoreline. They were onsite from 8:00am to 1:45pm, for which I paid them. I needed Jeremy to leave the job for about 30-45 minutes, for which I deducted a full hour. (5.75 + 4.75 = 10.5 man hours). That morning, [Member Name] called to say he still didn’t have the dirt for what he wanted. He said, at this point, I should bring him dirt for free until he felt he had enough and bring a machine to level it at no additional charge. I said I met my obligations according to our agreement, and I wouldn’t bring him dirt for free or level it for free. He then tried to get me to bring it in at my cost, which I refused. He asked me to meet that day to reevaluate the project. I told him I can’t meet on short notice; I don’t have last minute care for my children. I can’t bring them with me; they’re toddlers, and it isn’t possible to have a professional conversation while making sure they’re safe and respectful. At this point, he said he could get dirt, bring in a machine, and take care of it himself. We agreed that my obligation for dirt was completed, and we would move forward with the shoreline. Jeremy called shortly before they left for the day to say that [Member Name] had talked to him, asking him to intervene with me. He said [Member Name] thought I was angry with him and wanted Jeremy to talk to me about bringing dirt in at my cost. Jeremy said they told Mr.F that, even if I sold him dirt at my cost, I am still using my truck, with wear and tear and fuel costs, which are unreasonable to expect me to cover, especially when I did what I agreed to do. He asked Jeremy to try and get me to meet with him. The work day was cut short for a family obligation. I planned to attend a cancer-walk for my sister-in-law. I am a Care-Giver, which is an honored group of direct supporters, who are allowed to walk with the survivors immediately after they walk the first lap alone, and before the general public is allowed to walk the track. The walk was scheduled for 6pm in Princeton. I asked Jeremy to return no later than 2pm to give us adequate time to get ready and travel with 2 toddlers. At the time of their departure, [Member Name] spoke VERY kindly of this obligation and were VERY supportive. With [Member Name] requesting a meeting, I suspended work until an agreement was made. I was unable to coordinate a meeting that weekend, so I canceled Tues, 8-5, nor was I able to coordinate a meeting the following weekend. 8-11: I received a call from [Member Name], asking me the status of the project. She was unhappy with the timeline. I understood her feelings, but I was uncomfortable continuing work when we were experiencing repeated confusions. She then told me she was meeting a contractor that day. She asked for an invoice to date and terminated services. I readily accepted her decision and emailed her an invoice. I charged them the agreed to prices for the dirt, the delivery, and the machine I brought to their property. Labor costs were never discussed, because they were included in the cost for the project, so I billed the labor as I would for any hourly work: $25 per hour per laborer. Her calculations are ridiculously disrespectful and incidentally are what they kept trying to get me to agree to. I did file for court in Stearns County, which was dismissed for the wrong venue. I have taken 3 customers to court for refusal to pay in nearly 7 years in business. The other 2 lived in Stearns County, so I overlooked the instructions for filing in the county the defendant resides. [Member Name] came alone to court, though she says “we” in her review. I brought my receipts, copies of my schedule book, my load tracking doc, witnesses, and copies of emails between us: in one she says that Saldana told her I had “picked up 3-4 loads of black dirt at $12.50 per yard,” and that she refused pay for labor “for a job that was never finished.” She brought [Member Name] work schedule, (to prove that he wasn’t working on 8-1, though she didn’t bring his schedule for 7-18). She also brought unrelated pictures of piles of dirt and dump trucks. She had no pictures of her own yard, or the work that was done. I was unfamiliar with the returning of shared documents in a dismissed case. When she requested it, I said that wasn’t how I understood it. She asked the judge, and he confirmed. There was no “firmly” about it; the judge was kind and professional. She seemed particularly suspicious, wanting to make sure that I returned “all 8 pages” to her and was counting them as I left. My choices were: travel (3 hrs round trip) to Hennepin County to file, wait for a hearing date, and travel again for the hearing, likely without my witnesses, who missed work; or to file a lien 20 min away, which I have the legal right to do. It was an easy decision. They owe $777.50. The lien remains until I’m paid in full, then I will provide a lien waiver.
Angela R.
10/2014
5.0
tree service
  + -1 more
unknown
Description of Work: They came out and did trimming and clean up on 3 trees in my yard. Their certified arborist climbed without damaging my trees and they trimmed and cleaned up after themselves. They were punctual, hard working came in right at the quoted price, would hire them again.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$650
Sandy P.
10/2014
5.0
tree service
  + -1 more
unknown
Description of Work: They cut down a large Ash and a larger Willow tree, planted grass seed, landscaped around my deck including planting a Magnolia tree and planted grass seed in the front yard. | |They were excellent to work with, combination of professionalism and personal care.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,800
Ted A.
05/2012
5.0
tree service
  + -1 more
On time, within quoted bid. They stayed multiple days until the job was done correctly and to my satisfaction. Clean up was complete and as promised. They even "threw in" some extra trimming and debris chipping that was readily present for no additional charge. The only thing keeping them from being excellent quality were the ruts left in my lawn from the heavy equipment and tree falling. The ruts are not in a critical part of my yard, nor are they extremely deep. But I did ask them ahead of time to avoid doing that. Jeremy, the foreman, alerted me to their error and apologized. But the ruts are still there. Overall, honesty and attention to detail are first rate. Customer service and satisfaction seem to be priorities for Jeremy and his crew. In regards to quality and value I can highly recommend them for tree and landscaping work.
Description of Work: Take down and remove 7 mature trees. Trim 2 very large trees.
Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,300

    Contact information

    P.O. Box 98, Saint Cloud, MN 56302

    www.customviewmn.com

    Service hours

    Sunday:
    10:00 AM - 4:00 PM
    Monday:
    8:00 AM - 6:00 PM
    Tuesday:
    8:00 AM - 6:00 PM
    Wednesday:
    8:00 AM - 6:00 PM
    Thursday:
    8:00 AM - 6:00 PM
    Friday:
    8:00 AM - 6:00 PM
    Saturday:
    10:00 AM - 4:00 PM

    Licensing

    Insured
    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Tree Service

    FAQ

    Custom View Tree & Landscape LLC is currently rated 4.1 overall out of 5.

    Sunday: 10:00 AM - 4:00 PM

    Monday: 8:00 AM - 6:00 PM

    Tuesday: 8:00 AM - 6:00 PM

    Wednesday: 8:00 AM - 6:00 PM

    Thursday: 8:00 AM - 6:00 PM

    Friday: 8:00 AM - 6:00 PM

    Saturday: 10:00 AM - 4:00 PM

    Custom View Tree & Landscape LLC accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    No, Custom View Tree & Landscape LLC does not offer free project estimates.
    Yes, Custom View Tree & Landscape LLC offers eco-friendly accreditations.
    No, Custom View Tree & Landscape LLC does not offer a senior discount.
    No, Custom View Tree & Landscape LLC does not offer emergency services.
    No, Custom View Tree & Landscape LLC does not offer warranties.
    Custom View Tree & Landscape LLC offers the following services: Tree service
    Services we do not offer include: chemical applications such as fertilizers and pesticides, tree cabling or bracing, lawn mowing or weed control, and irrigation systems.

    Contact information

    P.O. Box 98, Saint Cloud, MN 56302

    www.customviewmn.com

    Service hours

    Sunday:
    10:00 AM - 4:00 PM
    Monday:
    8:00 AM - 6:00 PM
    Tuesday:
    8:00 AM - 6:00 PM
    Wednesday:
    8:00 AM - 6:00 PM
    Thursday:
    8:00 AM - 6:00 PM
    Friday:
    8:00 AM - 6:00 PM
    Saturday:
    10:00 AM - 4:00 PM