This pro has maintained an average of 4.5+ stars throughout their time with Angi.
About us
Innovative Basement Authority (IBA), A Groundworks Company, helps homeowners with their foundation repair, basement waterproofing, crawl space encapsulation, and concrete needs. Our top priority is providing high-quality home repair solutions and personalized service throughout North Dakota, South Dakota, Minnesota, Montana, and Wisconsin. With fully trained technicians, industry-leading products, and nationally backed warranties, Innovative Basement Authority is here to restore your foundation or basement.
I had them install a dehumidifier in our basement after getting a full estimate for complete waterproofing. The technician was very thorough, explained things very well, and was very helpful. The installation was great. HOWEVER, we sold our house and the new owners needed the dehumidifier serviced. They contacted Innovative Basement, with my contract number and the date it was signed, and were told that we never used them and so therefore they could not service the dehumidifier. VERY disappointing and I will NOT recommend this company based on this treatment. If anything should happen to an install I do not have any faith they would back it up.
Rating Category
Rating out of 5
quality
5.0
value
2.0
responsiveness
1.0
Carla W.
09/2019
0.5
We are extremely disappointed in our experience with Innovative Basement Systems. We hired them to replace a support beam in our basement and trusted their explanation of why their costly plan was structurally necessary. After we signed the contract, they changed the original plan to what I am assuming was cheaper for them, but they said it would cost us the same. After installation (early January), we realized that in order to install their beam, they had cut another support beam, causing part of the 1st floor to start breaking away from the rest. It took multiple calls and emails to get a response (over a month later). They said it wasnâ t their fault because they couldnâ t see the beamâ s function when they cut it, so we had to pay for the fix. They didnâ t agree with my perspective that they should have either checked the purpose of the beam first or at least told me, the homeowner, that they were cutting something without knowing its function. They agreed to â compromiseâ and split the cost of the additional repair with us, and we felt stuck since we wouldnâ t be able to get another company out to fix it for cheaper. To fix it, they added an extra support column which is out of line with the rest, which looks terrible and makes the basement less functional. Not only that, but the first person they sent â installedâ it in an incorrect and dangerous way (no bolts to hold it in place, not even perfectly vertical). After multiple additional calls, we got the project manager to come fix the fix problem . After he was done (late February) he said that within a few weeks he would submit the letter necessary to clear/close our permit. Months passed while we periodically left messages with IBS to remind them/try to get an update on this letter. We received no responses, and the lady they always forwarded us to never seemed to be in the office. In the meantime, I had tracked down the inspector to see if we could schedule an inspection ourselves (not our job), but he said the only way was IBSâ letter. In July, IBS finally responded that theyâ d submit it within a week, and theyâ d let us know if there was any delay. Neither of those things happened. After a few more unreturned calls to IBS, I asked the inspector to call IBS himself. Literally within 1-2 days after he called them, he had his letter and the ordeal is now over as of late August, 7 months after the initial installation. We strongly recommend you NOT use Innovative Basement Systems- we could not regret it more.
Rating Category
Rating out of 5
quality
1.0
value
1.0
responsiveness
0.5
$10,000
Ted E.
05/2019
5.0
They kept work area very clean.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
$4,022
Ashley B.
03/2019
5.0
Did a great job.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Robert V.
02/2019
5.0
The work is scheduled for Feb. 20, 2019. I was pleased with the person who came to assess the situation. I do not assume the installation of the triple safe sump pumps will solve the problem entirely. But there is hope. And i like there will be Basement Innovations to turn to as needed. I feel much more secure about going into the next season of 3 or4 100 year floods coming up this Spring and Summer and Autumn of 2019.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
$28,330
Ankur S.
08/2018
4.5
Prompt response.
Rating Category
Rating out of 5
quality
5.0
value
4.0
responsiveness
5.0
Yes, I recommend this pro
Christine S.
08/2018
5.0
Very friendly, professional,& hard working!! Did an excellent job. I would absolutely recommend this company. Thank you Mike and crew!!
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Josh S.
07/2018
5.0
Very professional during the estimate and work. Installed the drain tile in half the time estimated and did a fantastic job.
Rating Category
Rating out of 5
quality
5.0
value
4.0
responsiveness
5.0
Yes, I recommend this pro
$7,000
Brian S.
05/2018
5.0
I would totally recommend hiring this company if you have a water problem in you basement.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
juliana s.
04/2018
5.0
Repaired wall where 50 yr old plaster cracked. Explained in detail extent of work & duration of work. Excellent containment of dust & great job of cleaning up work site. Extremely happy with finished product.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Tim S.
04/2018
4.5
They did a good job at a good price.
Rating Category
Rating out of 5
quality
4.0
value
4.0
responsiveness
4.0
Yes, I recommend this pro
$400
Steve J.
03/2018
5.0
great job!!
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
$1,500
Jim Q.
02/2018
4.5
Work not complete yet
Rating Category
Rating out of 5
quality
3.0
value
3.0
responsiveness
3.0
Yes, I recommend this pro
Bill L.
01/2018
4.5
Project took a little longer than anticipated, but good workmanship and professionalism.
Rating Category
Rating out of 5
quality
5.0
value
4.5
responsiveness
4.5
Yes, I recommend this pro
$14,000
Brian S.
12/2017
3.5
Good job and timely!
Rating Category
Rating out of 5
quality
5.0
value
4.0
responsiveness
4.0
Yes, I recommend this pro
becky l.
12/2017
4.5
Called the evening prior to install to confirm a time. Arrived on time, work was completed in less than a day. Necessary explanations given in laymen's terms, very pleased with the outcome.
Rating Category
Rating out of 5
quality
4.5
value
5.0
responsiveness
4.5
Yes, I recommend this pro
$5,000
Neal G.
11/2017
5.0
This company's sales and repair-evaluation representative was superb -- competent, friendly and available by telephone for follow-up questions. The workers arrived promptly and completed the job in less than one day, leaving the area in which they worked cleaner than they found it. They answered all my questions and did exactly what I was told they would do.
Rating Category
Rating out of 5
quality
5.0
value
4.0
responsiveness
5.0
Yes, I recommend this pro
$4,500
Dawn G.
11/2017
4.0
Took care of our moisture problem, not enough time has passed to see if musty air improves and it stays dry. So far so good. Great company with quality work. Labor is understaffed and doesnât ret is calls or call if they arenât showing up. Communication needs improvement. Great company, great product if they improve communication they would be a 5 star company.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
mudjacking contractor,
well,
basement waterproofer,
concrete repair contractor,
foundation repair contractor,
plumber
FAQ
Monday: 6:00 AM - 8:00 PM
Tuesday: 6:00 AM - 8:00 PM
Wednesday: 6:00 AM - 8:00 PM
Thursday: 6:00 AM - 8:00 PM
Friday: 6:00 AM - 8:00 PM
Saturday: 7:00 AM - 5:00 PM
Sunday: 9:00 AM - 6:00 PM
Innovative Basement Authority accepts the following forms of payment: CreditCard