SERVICE MATTERS Heating & Air & Appliance Repair LLC

I called Dan on Friday 9/20/24 & explained we needed our water dispenser replaced on our refrigerator. He told me over the phone he was ordering the part & would come out the following Monday (9/23), to swap it out. So we took the morning off from work to be present. When he arrived 40 min late, I overheard him ask my husband what the problem was. I was in the other room, so I don't think he knew I was home. He then said he would have to order the part & come back another day. I came out & reminded him of the fact that he told me he already ordered it the Friday before. He admitted to "dropping the ball" & said he forgot to order it, but that he would get it ordered & come back on Thursday. We were slightly annoyed but still paid him in advance & gave him the benefit of the doubt. People make mistakes, no one's perfect. Fast forward to Thursday morning, less than an hour before our rescheduled appt, he says the part is backordered. Not his fault, but then I texted him & asked if they said how long it would take & which part he ordered. He then said I was being rude & now he's not coming back to do the job. Oh & we still owe him $65 for the diagnostic fee. This guy was sloppy, dishonest & wasted our time, then charged us for it. Instead of doing the right thing & simply apologizing to us, he shifted the blame on us, (asking simple questions is apparently being rude), so he'd have an excuse to not come back. I guess the embarrassment was just too much for his ego to face us again, after he was caught lying.

Service Matters Heating and Air could not have a more appropriate title. I have been using Dan and his company for a number of years now. He has repaired my dryer, refrigerator, furnace, dishwater (twice) and advised me on a couple of other issues. Service is exceptional. Dan will go out of his way to get to your problem as quickly as possible. He is absolutely honest and totally fair in his pricing. You will never use another repair guy once you try out Dan. Put the phone book down from now on. The only things he doesn't do are water softeners and microwaves. Believe me, if you have a microwave problem just buy a new one. Thanks for everything Dan. I almost want something to break so I can see him. (Well Almost.)

Dan did a great job fixing my dryer. I would definitely recommend to anyone who needs a appliance fixed. He is thorough. He was on time. His pricing was very reasonable as well.

The repairs went very well. Dan diagnosed the problem very quickly. He had to order a part but returned in a couple days to install it. Very friendly, professional, and knowledgeable. Will definitely hire again when needed.

Very knowledgeable and professional polite

Dan is unbelievable. I'd hire him for anything he even thought he could do. No one is more conscientious, professional and fair. You will never be disappointed. If you think you have a problem with Dan you need to look in the mirror. You are the problem. He is prompt and will often carve out time if it is a dire situation. I can't remember how many times I have hired him in the last couple of years but I bet its 4 or 5 times. Put his name in your Rolodex and only call someone else if Dan tells you he can't or won't do the repair.

My Samsung Refrigerator's door alarm would not stop ringing. Samsung repair could not fix it. Looking at reviews, I found We Care. I called Dan and explained to him the problem. He could not come that day but could look at it the next morning. Dan was here for 20 minutes and fixed my refrigerator that Samsung could not repair. Dan has a great work ethic, is fair, on time and knowledgeable. I will call him first for any repairs that I need.

Dan was friendly, knowledgeable, and reasonable, I definitely would hire again and highly recommend

Dan did a great job on ordering parts & installing as soon as possible due to house closing date

It went well. Friendly and efficient service

Wonderful. So refreshing to hire someone and be happy that you did.

Prompt service. Very professional.

Great would definitely recommend we care appliance repair . Fast response to first call . Set up appointment with in a couple days . Friendly very competent professional technician (Dan). Parts ordered and repair completed in timely manner. Great service .Thanks Dan .

Excellent service. Honest and trustworthy!!

Excellent. From start to finish everything went smoothly. Very professional and I will highly recommend this company to everyone.

Service Tech was on time, Checked the washer. Showed us what was wrong and why it was not worth trying to fix it. Very pleasant and professional! Cost effective also!

My repair person was very professional. He located and corrected the problem quickly. We talked briefly about other services he provides - his business card is hanging on my refrigerator as I would have him back in a New York minute!

Really well except not warranty certified for my bigger problem that was still on a 10 year

Did not respond to my request for an estimate.

Very well. I didn't have the repair done because of the age of the refrigerator (16 years) and the cost to fix it $400. I agreed with the repair person that my money would be better spent on a new refrigerator.

After seeing #1 WE CARE appliance repair on Angie's List, I contacted Dan, who responded promptly. He was at our house within two hours, diagnosed the problem (circuit board), drove to get the part, returned, and installed it. We were delighted with the same-day, professional service and very reasonable price. Highly recommend!

It went really good and we even requested him to switch the door for us and he took the washer out of pedestal to make it fit.

Dan was prompt and worked quickly to solve my problem. As a vendor south-of-the-river, I was delighted to find him and have already recommended him to others. Pricing was much more reasonable than others I found.

great! Dan was amazing we will absolutely use again

We have had 3 different appliances repaired. All three are working perfectly! dan is one of the best service providers we have ever had! Marilyn Letourneau