Omega Force Appliance Repair

Appliance Repair

This pro has maintained an average of 4.5+ stars throughout their time with Angi.

About us

WE WANT TO BE YOUR SERVICE HERO! If you’ve come this far, you’re likely wondering: are these guys for real? “Hero” seems like a rather lofty (even arrogant) thing to call yourself. We’re just a repair service, right? But you and I both know that when your stuff is broken your world is not right. You want it fixed. Now. You want it done right, so it will last. And it would be really nice if the repair guy was clean and courteous and professional, and well, nice. That’s us. We want to be the folks you call when anything breaks. The guys you want to recommend to all your friends. In fact, We promise to provide such an amazing and totally exceptional repair service experience that you may just want to break something on purpose. Just so we'll come back soon. There are five service heroes who combined have more than 30 years of experience. Phil, Delton, Todd, Mark, and Paul have worked for various service companies over the years and have come together to create one great force. With the factory training and experience we have, you are sure to have a great experience. Our goal is to run a business that is known for going above and beyond the usual to deliver the kind of service that our families would want to receive. We want to be known as the folks who do it right, and treat people right, every time. We want to be a Force for Good. Don’t settle for anything less than exceptional. Demand a Hero. -~Your Service Heroes

Business highlights

12 years of trusted experience
Family Owned & Operated
Eco Friendly

Services we offer

We service all major brands of appliances. We service, washers, dryers, dishwashers, ranges, fridges, microwaves, ovens, and cooktops. Whirlpool, Maytag, GE, Frigidaire, LG, Samsung, Kenmore, Kitchenaid, Hotpoint, plus many more. Call us to see if we can service your brand at 763-390-6267

Amenities

Warranties
Yes


Accepted payment methods

Check
CreditCard

Photos of past projects

Reviews

4.754 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
87%
4
2%
3
6%
2
0%
1
6%


Rating CategoryRating out of 5
quality
4.7
value
4.6
professionalism
4.8
responsiveness
4.8
punctuality
4.8

Filter reviews by category

Showing 26-50 of 54 reviews

Kathy F.
11/2020
5.0
appliance repair, appliance refinishing
  + 0 more
Perfectly!
Description of Work: Washing machine

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Omega Force Appliance Repair
Thanks [Member Name Removed]!

Stacy C.
09/2020
3.0
appliance repair
  + -1 more
refrigerator repair
Description of Work: I am updating my previous review. I received a full refund from Omega since they did not do anything other than open my refrigerator door and say “call LG because they have a problem with this compressor and will fix for free”.
Rating CategoryRating out of 5

Response from Omega Force Appliance Repair
[Member Name Removed]; Thanks for the opportunity to service your fridge. It appears your fridge was part of a class-action lawsuit and we advised you to have the manufacturer repair your fridge for no charge. Thanks; Phillip Whiteford Owner of Omega Force Appliance Repair

Kristin S.
09/2020
5.0
small appliance repair, appliance refinishing
  + 0 more
Great service, professional company, easy to work with, prices were fair and they were very patient explaining everything to us. I'd highly recommend this company!
Description of Work: washer repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Response from Omega Force Appliance Repair
Thanks [Member Name Removed]!

Donna D.
08/2020
5.0
appliance repair
  + -1 more
Went great. Very helpful. Tech was very informative.
Description of Work: Refrigerator was leaking water

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Omega Force Appliance Repair
Thanks [Member Name Removed]!

Wendy W.
08/2020
5.0
appliance repair, appliance refinishing
  + 0 more
Outstanding - I was able to get an appointment quickly; my call was answered promptly; the technician was professional and complied with COVID requirements. My dryer was repaired the same day. I will definitely call again should the need arise.
Description of Work: Dryer repair.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$160

Response from Omega Force Appliance Repair
Thanks [Member Name Removed]!

Leon N.
08/2020
5.0
appliance repair, appliance refinishing
  + 0 more
Service performed quickly and satifactorily
Description of Work: Clothes dryer repair

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

Response from Omega Force Appliance Repair
Thanks [Member Name Removed]!

Abhay L.
07/2020
5.0
appliance repair
  + -1 more
The person came and provided a clear diagnosis and recommendations
Description of Work: Washer not working - Diagnosing the issue

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Response from Omega Force Appliance Repair
Thanks [Member Name Removed]!

Kirk L.
07/2020
5.0
appliance repair
  + -1 more
Great. He knew what was wrong right away & was very knowledgeable
Description of Work: My washer but it's fixed now
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Omega Force Appliance Repair
Thanks [Member Name Removed]!

Howard W.
05/2020
1.0
appliance repair
  + -1 more
Very poor experience, they misdiagnosed the problem and could not get the appliance working properly. The owner never got back to me, when he did he was not helpful or took any responsibility for the work. Never followed through in spite of sending them pictures of the still dirty dishes.
Description of Work: Dishwasher Repair

Rating CategoryRating out of 5
quality
1.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
2.0

$125

Response from Omega Force Appliance Repair
To Mr. [Member Name Removed], our faithful customers and future customers; This is Phil and I am the owner of Omega Force Appliance Repair. I have spoken with Mr. [Member Name Removed] numerous times. This is a brief explanation since we only get 2000 characters. Mr. [Member Name Removed] has a home warranty that covers his dishwasher. We do work for the home warranty that Mr. [Member Name Removed] has. He opened up a dispatch on 2/11 with the home warranty company stating that his dishwasher was not filling with water. Per his contract with the home warranty, he had to pay a $125 deductible. The next day on 2/12 we went to Mr. [Member Name Removed]'s house and found the dishwasher was not filling with water. We ordered a part and returned on 2/13 to install the part. The dishwasher filled with water sounded great and was spraying water nicely. We sent an invoice to the warranty company and they paid us. 6 weeks later, Mr. [Member Name Removed] called the warranty company to open another claim for his dishwasher. We went out to Mr. [Member Name Removed]'s house on 4/3 for NO charge. We found the unit was loud and squealing. We removed a bunch of debris from the unit including a toothpick, a chip from a broken ceramic dish, and a piece of glass. We have pictures of the debris we removed. We tested the dishwasher again, it sounded great and worked well. We let the warranty company know what we found and they refused to cover the cleaning since it was not normal wear and tear. They also said Mr. [Member Name Removed] had to pay another $125 deductible since it was a different problem than the previous problem. Mr. [Member Name Removed] refused to pay the $125 deductible and the warranty company refused to pay us anything. On May 5th, Mr. [Member Name Removed] called and said the dishwasher was still not cleaning properly and emailed me pictures. I forwarded his pictures to the warranty company. They wouldn't do anything until the deductible was paid. Mr. [Member Name Removed] refused to pay the deductible. The warranty company advised us to stop communicating with him and let them handle it.

Janice J.
01/2020
5.0
appliance repair
  + -1 more
Seth arrived early Monday morning to fix a leaking and ice-covered recent model refrigerator freezer and check a microwave. He was knowledgeable, thorough, persistent in finding the cause of the problem, neat, helpful, and kind. He found and explained the problem, then fixed it completely (until or unless the same drain block happens again). It took some hard work and time but he was patient and efficient in getting it done. The microwave turned out to be an electrical issue but he explained the possible causes in an understandable way. I am very pleased with his work. $75 paid for service call through home appliance warranty company.
Description of Work: refrigerator freezer that leaks and microwave that frequently trips electrical circuit breaker

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Omega Force Appliance Repair
Thanks [Member Name Removed]!

Carol C.
11/2019
5.0
appliance repair
  + -1 more
Seth was prompt and very knowledgeable. He ordered parts and repair was done well about a week later
Description of Work: Dishwasher repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Response from Omega Force Appliance Repair
Thank you for the review, [Member Name Removed]!

Patty D.
11/2019
5.0
appliance repair
  + -1 more
Great! Will want to use this Company again.
Description of Work: Water dispenser on my fridge.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Response from Omega Force Appliance Repair
Thanks for the review! Hopefully, your appliances will remain in perfect working order. If not, you know who to call!

aimee L.
10/2019
5.0
appliance repair
  + -1 more
It was great. Phil was very kind, very thorough and he explained everything, and he also make sure that the dishwasher is working properly and let me ask question before he left.
Description of Work: He fixed our dishwasher.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$110

Response from Omega Force Appliance Repair
Thanks for the review! Yippie for not handwashing dishes!

Imelda B.
09/2017
5.0
appliance repair
  + -1 more
Had a call really promptly to organize a time for service guy (Paul Jankovsky) to call next day. He called in the morning to confirm the time. He arrived right on schedule and was really professional and polite the entire time. He identified and fixed the problem quickly. I will definitely use him again if we have a problem and will recommend him to our friends.
Description of Work: My dryer stopped heating and drying.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Omega Force Appliance Repair
[Member Name Removed]; Thanks for taking the time to leave the kind words for Paul. We will be sure to pass them along. Thank you for the business as well.

Jaimie W.
11/2016
5.0
appliance repair
  + -1 more
Worked with Omega Force through a warranty company. They were the only good experience I had in resolving the issue with my appliances. Scheduling was very flexible. Diagnostic went well. Delton was very professional and pleasant to talk to. I even called him afterward with questions/referral for appliance removal. He took my call and spent a big deal of time to get me the information I needed. He was simply very helpful. I will definitely work with Omega Force again.
Description of Work: Appliance repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Omega Force Appliance Repair
Thanks for the review and kind words about Delton! So glad that you are happy with our service!

Kevin T.
02/2016
5.0
appliance repair
  + -1 more
After discussing my issue over the phone, they took the time to call a field tech to review the issue then called me back to give a better idea of what the problems could be and how much each option would cost. I greatly appreciated the extra effort that saved me the cost of having someone come out. Thanks so much! I would definitely call them again if/when another appliance goes down.
Description of Work: Spoke with them about a washing machine issue. They gave me a price to have a tech come out to inspect.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$145

Response from Omega Force Appliance Repair
Thank you for the review!

CANDACE K.
02/2016
5.0
appliance repair
  + -1 more
Phil came out to look at it and diagnosed our issue in just a few minutes after removing the motor (which turned out to be broken). He gave my husband our options, returned with the needed parts the first thing next morning, installed them quickly and got us back on the road to happy laundry! They were courteous, professional and efficient from my intake call to problem solved - in and out, done deal. Thanks guys!
Description of Work: Our washing machine was giving us an error code that we were unable to resolve.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$204

Response from Omega Force Appliance Repair
Thanks for the review! Yippie for an empty laundry basket!

Jennifer L.
10/2015
3.0
appliance repair
  + -1 more
Update on 12/7/2015 The owner of Omega has spoken to me several times since I submitted this review. He did his best to explain the situation from Omega's perspective. He has done an excellent job of following up with me in what was a very difficult and frustrating situation. The net result is that Omega's representative was not qualified to make the repairs we needed (complete burner replacement of three burners) and the customer service was not at the level it should have been. I am very grateful for his follow-up and responsiveness to the situation. Earlier review dated 10/20/15: The office person for Omega is very helpful, kind and responsive. This review is not about her. The person who came to do the work did squeeze us in on the same day because it was a gas leak, which I appreciate. However, once he arrived, it became very clear very quickly that he did not have the slightest idea what he was doing. I explained the problem to him - that the stove is leaking gas, on and off. It comes and goes, but for the last couple of days the gas smell had been very strong, so we shut the gas line off underneath the cook top. I turned the gas back on before he arrived and there was a definite smell of gas (or the chemical that is put in the gas) again. The valves on the stove have already been replaced twice because they were faulty and leaking gas, so this is not a new problem. He didn't even know how to take the top of cook top off, and never did. He spent most of his time on his computer looking at the manual for the cook top. He fiddled with the knobs, sprayed something on the burners that was supposed to show him bubbles if gas was leaking. After spending more than an hour doing this, he came to me and said the couldn't figure anything out and he didn't smell any gas, and he just wasn't sure there was really a problem. He asked me "do you just have an overly sensitive nose or something?". Following this exchange, he said that he would have to come back with another person later this week and that in the meantime I should just leave the gas off to the stove. He said he would call me and tell me when they would come, but he thought it would be a couple days out. About five hours later, I got a voicemail from him that said he just didn't know what to do about our problem and was going to contact the Home Warranty company and see what they wanted to do and he would follow up with me and that no one would be coming back. Since then, I have heard nothing from him, or the company. I have texted him, tried to call the company and have gotten no answers. The company line just rolls straight to a generic voicemail that doesn't even indicate it is Omega Force. So, I called the warranty company, who informed me that Omega Force let them know they didn't know what was wrong with the stove and wouldn't be able to fix it. These situations are definitely more complicated when there is a Warranty involved, and this particular warranty company doesn't have a great reputation. However, the poor service I received from this person was unacceptable.
Description of Work: I'm not sure any services were actually performed, but they looked at the situation. They were the provider provided by the Home Warranty company policy that the sellers of our home purchased for us (we purchased the house in March). We have a gas cook top that is leaking gas, so they were sent out to repair it. The $75.00 is the deductible for the warranty.

Rating CategoryRating out of 5
quality
3.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0

$75

Response from Omega Force Appliance Repair
I spoke with [Member Name Removed] a couple days ago and apologized for the unfortunate situation. Delton was out to the house and was not able to smell gas or confirm there was a gas leak. Gas leaks are not our area of specialty and unless we can guarantee 100% that we can fix the problem, we will not mess with them. There is too much liability if we incorrectly diagnose the problem. We called the warranty company and advised them of the situation and they had the call transferred to another service company. After speaking with Jennifer, it sounds like the warranty company never contacted her to let her know what was going on or to let her know what servicer they assigned to her cooktop. She called the warranty company and they got her set up with another company. That company has an appointment scheduled for November 11th. I appreciate the feedback on the phone system, if the right circumstances occurred it would go to a "generic" voicemail. That has been addressed and fixed. Again, I apologize for the unfortunate situation. If we run into this again, we will let the customer know that we have contacted the warranty company so they can then contact the warranty company themselves and get a new servicer assigned. I also apologize for Delton's comment about your sensitive nose, knowing Delton I am sure he was joking but it was obviously not something to joke about.

Jessica L.
01/2015
5.0
appliance repair
  + -1 more
The service went very well. The technician was prompt, knowledgeable and answered all my questions. They also guarantee their work which is very important to me.
Description of Work: They came out to repair my fridge.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Response from Omega Force Appliance Repair
Thank you for the review!

Heidi T.
01/2015
5.0
appliance repair
  + -1 more
They did a really good job. We submitted the job through our warranty so we only had to pay the $200 to get it replaced. They were friendly, knowledgeable and trustworthy. The scheduling was good and they were flexible.
Description of Work: They replaced our water heater.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Response from Omega Force Appliance Repair
Thank you for the review!

Gary R.
01/2015
5.0
appliance repair
  + -1 more
It did take them a couple of times to fix it but they kept coming back until the problems were completely resolved. They also did not charge us for the return visits which was great. There issues with their scheduling or availability.
Description of Work: They repaired our dryer.

Rating CategoryRating out of 5
quality
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Omega Force Appliance Repair
Thank you for the review!

Elizabeth R.
01/2015
5.0
appliance repair
  + -1 more
He came out and found there were no issues with the washer and that we just needed to reduce the amount of clothes we were putting in each load. He was very informative as well in confirming the washing unit was a good one and in good condition. He also gave us some additional advice for things we could do to ensure he runs better in the future.
Description of Work: We were having an issue with the washer in our rental unit.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Omega Force Appliance Repair
Thanks [Member Name Removed]!

Ginny P.
01/2015
5.0
appliance repair
  + -1 more
They are just to great to work with. They are always prompt and friendly. I have very old appliances and there were no issues with them being able to repair them. They come out within 2 days and always make sure to call ahead and let you know when they will be arriving. I have a warranty for my appliances so I pay a flat rate regardless of how long they are here or what they do.
Description of Work: They came out to repair the washer and dryer.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Response from Omega Force Appliance Repair
Thanks [Member Name Removed]!

Nick T.
07/2014
5.0
appliance repair
  + -1 more
Delton was great. Very professional, personable, and honest. It turned out that the problem had resolved itself, but he spent extra time checking through every part of the dishwasher, running different cycles in order to figure out if something might still be wrong. He was patient and careful. I was hesitant to go with them because of the B rating (I also needed to use them for a Home Warranty), but I was impressed. They were up to snuff with other highly rated providers that I have used through Angie's List.
Description of Work: Delton came out to check on our dishwasher that wasn't draining.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Response from Omega Force Appliance Repair
Thanks [Member Name Removed]!

Charlie H.
06/2014
4.0
appliance repair
  + -1 more
Good - The technician was on time, friendly, uniformed, and clean. Bad - After 2 visits, the dishwasher still leaked. This was a home warranty repair, so I did not have the opportunity to select the provider myself. I opted to buy a new dishwasher instead of incurring further costs for return visits to repair an older unit.
Description of Work: Dishwasher repair of a leak and water level float

Rating CategoryRating out of 5
quality
3.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

$380

Response from Omega Force Appliance Repair
I have left messages for [member name removed] over the last couple days so I could get a better idea of what happened, [member name removed] has not returned my phone calls as of yet. We made one trip out to the house to diagnose it, found out it was leaking and ordered a couple seals. [member name removed] paid the $100 deductible required for the home warranty plan he has. We returned, installed the seals, ran the dishwasher for 25 minutes and it did not leak anymore. The tech assumed it was good to go and left. We submitted the bill to the home warranty company for the parts which was roughly $50. [member name removed] never contacted Omega Force or the home warranty company to make us aware he was still having an issue. We warranty all of our work and would have been more than happy to go take another look at it for no charge. There would have been no further costs incurred to him, once he pays the $100 deductible that covers the repair and the home warranty company pays for any charges after that. Furthermore, if the unit is not repairable, the home warranty company will replace the dishwasher with no charges to him. We stand behind our work! If we make a mistake, we will make it right. Thanks; Phil
    • 1
    • 2(current)
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Contact information

21897 S. Diamond Lake Rd 400, Rogers, MN 55374

http://www.omegaforceappliancerepair.com

Service hours

Sunday:
Closed
Monday:
7:00 AM - 7:00 PM
Tuesday:
7:00 AM - 7:00 PM
Wednesday:
7:00 AM - 7:00 PM
Thursday:
7:00 AM - 7:00 PM
Friday:
7:00 AM - 7:00 PM
Saturday:
Closed

Licensing

Insured

Licensed*

Trade License Number
101133011
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Appliance Repair

FAQ

Omega Force Appliance Repair is currently rated 4.7 overall out of 5.

Sunday: Closed

Monday: 7:00 AM - 7:00 PM

Tuesday: 7:00 AM - 7:00 PM

Wednesday: 7:00 AM - 7:00 PM

Thursday: 7:00 AM - 7:00 PM

Friday: 7:00 AM - 7:00 PM

Saturday: Closed

Omega Force Appliance Repair accepts the following forms of payment: Check,CreditCard
No, Omega Force Appliance Repair does not offer free project estimates.
No, Omega Force Appliance Repair does not offer eco-friendly accreditations.
No, Omega Force Appliance Repair does not offer a senior discount.
No, Omega Force Appliance Repair does not offer emergency services.
Yes, Omega Force Appliance Repair offers warranties.
Omega Force Appliance Repair offers the following services: We service all major brands of appliances. We service, washers, dryers, dishwashers, ranges, fridges, microwaves, ovens, and cooktops. Whirlpool, Maytag, GE, Frigidaire, LG, Samsung, Kenmore, Kitchenaid, Hotpoint, plus many more. Call us to see if we can service your brand at 763-390-6267

Contact information

21897 S. Diamond Lake Rd 400, Rogers, MN 55374

http://www.omegaforceappliancerepair.com

Service hours

Sunday:
Closed
Monday:
7:00 AM - 7:00 PM
Tuesday:
7:00 AM - 7:00 PM
Wednesday:
7:00 AM - 7:00 PM
Thursday:
7:00 AM - 7:00 PM
Friday:
7:00 AM - 7:00 PM
Saturday:
Closed