Omega Force Appliance Repair

Perfectly!

refrigerator repair

Great service, professional company, easy to work with, prices were fair and they were very patient explaining everything to us. I'd highly recommend this company!

Went great. Very helpful. Tech was very informative.

Outstanding - I was able to get an appointment quickly; my call was answered promptly; the technician was professional and complied with COVID requirements. My dryer was repaired the same day. I will definitely call again should the need arise.

Service performed quickly and satifactorily

The person came and provided a clear diagnosis and recommendations

Great. He knew what was wrong right away & was very knowledgeable

Very poor experience, they misdiagnosed the problem and could not get the appliance working properly. The owner never got back to me, when he did he was not helpful or took any responsibility for the work. Never followed through in spite of sending them pictures of the still dirty dishes.

Seth arrived early Monday morning to fix a leaking and ice-covered recent model refrigerator freezer and check a microwave. He was knowledgeable, thorough, persistent in finding the cause of the problem, neat, helpful, and kind. He found and explained the problem, then fixed it completely (until or unless the same drain block happens again). It took some hard work and time but he was patient and efficient in getting it done. The microwave turned out to be an electrical issue but he explained the possible causes in an understandable way. I am very pleased with his work. $75 paid for service call through home appliance warranty company.

Seth was prompt and very knowledgeable. He ordered parts and repair was done well about a week later

Great! Will want to use this Company again.

It was great. Phil was very kind, very thorough and he explained everything, and he also make sure that the dishwasher is working properly and let me ask question before he left.

Had a call really promptly to organize a time for service guy (Paul Jankovsky) to call next day. He called in the morning to confirm the time. He arrived right on schedule and was really professional and polite the entire time. He identified and fixed the problem quickly. I will definitely use him again if we have a problem and will recommend him to our friends.

Worked with Omega Force through a warranty company. They were the only good experience I had in resolving the issue with my appliances. Scheduling was very flexible. Diagnostic went well. Delton was very professional and pleasant to talk to. I even called him afterward with questions/referral for appliance removal. He took my call and spent a big deal of time to get me the information I needed. He was simply very helpful. I will definitely work with Omega Force again.

After discussing my issue over the phone, they took the time to call a field tech to review the issue then called me back to give a better idea of what the problems could be and how much each option would cost. I greatly appreciated the extra effort that saved me the cost of having someone come out. Thanks so much! I would definitely call them again if/when another appliance goes down.

Phil came out to look at it and diagnosed our issue in just a few minutes after removing the motor (which turned out to be broken). He gave my husband our options, returned with the needed parts the first thing next morning, installed them quickly and got us back on the road to happy laundry! They were courteous, professional and efficient from my intake call to problem solved - in and out, done deal. Thanks guys!

Update on 12/7/2015 The owner of Omega has spoken to me several times since I submitted this review. He did his best to explain the situation from Omega's perspective. He has done an excellent job of following up with me in what was a very difficult and frustrating situation. The net result is that Omega's representative was not qualified to make the repairs we needed (complete burner replacement of three burners) and the customer service was not at the level it should have been. I am very grateful for his follow-up and responsiveness to the situation. Earlier review dated 10/20/15: The office person for Omega is very helpful, kind and responsive. This review is not about her. The person who came to do the work did squeeze us in on the same day because it was a gas leak, which I appreciate. However, once he arrived, it became very clear very quickly that he did not have the slightest idea what he was doing. I explained the problem to him - that the stove is leaking gas, on and off. It comes and goes, but for the last couple of days the gas smell had been very strong, so we shut the gas line off underneath the cook top. I turned the gas back on before he arrived and there was a definite smell of gas (or the chemical that is put in the gas) again. The valves on the stove have already been replaced twice because they were faulty and leaking gas, so this is not a new problem. He didn't even know how to take the top of cook top off, and never did. He spent most of his time on his computer looking at the manual for the cook top. He fiddled with the knobs, sprayed something on the burners that was supposed to show him bubbles if gas was leaking. After spending more than an hour doing this, he came to me and said the couldn't figure anything out and he didn't smell any gas, and he just wasn't sure there was really a problem. He asked me "do you just have an overly sensitive nose or something?". Following this exchange, he said that he would have to come back with another person later this week and that in the meantime I should just leave the gas off to the stove. He said he would call me and tell me when they would come, but he thought it would be a couple days out. About five hours later, I got a voicemail from him that said he just didn't know what to do about our problem and was going to contact the Home Warranty company and see what they wanted to do and he would follow up with me and that no one would be coming back. Since then, I have heard nothing from him, or the company. I have texted him, tried to call the company and have gotten no answers. The company line just rolls straight to a generic voicemail that doesn't even indicate it is Omega Force. So, I called the warranty company, who informed me that Omega Force let them know they didn't know what was wrong with the stove and wouldn't be able to fix it. These situations are definitely more complicated when there is a Warranty involved, and this particular warranty company doesn't have a great reputation. However, the poor service I received from this person was unacceptable.

The service went very well. The technician was prompt, knowledgeable and answered all my questions. They also guarantee their work which is very important to me.

It did take them a couple of times to fix it but they kept coming back until the problems were completely resolved. They also did not charge us for the return visits which was great. There issues with their scheduling or availability.

They are just to great to work with. They are always prompt and friendly. I have very old appliances and there were no issues with them being able to repair them. They come out within 2 days and always make sure to call ahead and let you know when they will be arriving. I have a warranty for my appliances so I pay a flat rate regardless of how long they are here or what they do.

He came out and found there were no issues with the washer and that we just needed to reduce the amount of clothes we were putting in each load. He was very informative as well in confirming the washing unit was a good one and in good condition. He also gave us some additional advice for things we could do to ensure he runs better in the future.

They did a really good job. We submitted the job through our warranty so we only had to pay the $200 to get it replaced. They were friendly, knowledgeable and trustworthy. The scheduling was good and they were flexible.

Delton was great. Very professional, personable, and honest. It turned out that the problem had resolved itself, but he spent extra time checking through every part of the dishwasher, running different cycles in order to figure out if something might still be wrong. He was patient and careful. I was hesitant to go with them because of the B rating (I also needed to use them for a Home Warranty), but I was impressed. They were up to snuff with other highly rated providers that I have used through Angie's List.

Good - The technician was on time, friendly, uniformed, and clean. Bad - After 2 visits, the dishwasher still leaked. This was a home warranty repair, so I did not have the opportunity to select the provider myself. I opted to buy a new dishwasher instead of incurring further costs for return visits to repair an older unit.