Mike's Custom Mechanical

Mike's was out more than FIVE different times over the course of an ENTIRE YEAR to diagnose and fix the problem with our radiators not getting hot. They NEVER fixed the problem. Each time they were out, we had a different tech person and it seemed as if nobody shared any information from person to person. Each time, we had to start from scratch and each person diagnosed -- and tried to fix -- a different issue. After each trip, we continued to have the same problem. And, because these trips were being charged under a home warranty, they ran completely ran through the amount the insurer allotted to fix the problem, so we had to pay out of pocket for someone else to actually fix the problem. When we finally got fed up with Mike's and got a different (competent) provider, we found that Mike's had completely missed a long-standing leak in the system and that during the year they were dinking around with this and that, the leak ended up corroding the boiler to the point where two different contractors said they wouldn't repair it, because they couldn't guarantee the fix since the corrosion was so bad. So, not only did Mike's not fix our problem, they created a situation in which we had to spend more than $10K on a new boiler. If they had initially found the leak (which the other contractor discovered in about five minutes), we could have repaired the old system and saved thousands of dollars. To top things off, we discovered the old boiler had been leaking low levels of carbon monoxide the whole time. Not enough to set off our alarm, but levels that, over an extended period of time, were hazardous to our health. So, not only would I not recommend Mike's, I would vehemently say DON'T USE THEM. We ended up going with Uptown Heating and while they were a little pricey, they were prompt, courteous, and expedited our repair -- because of course when the system finally went down because of the corrosion, it happened during one of the extreme cold snaps last winter when we had a week of -10 degree weather. This was one of the most frustrating and aggravating experiences I have ever been through, not to mention the most expensive, when it should have been a fairly obvious and not-too-expensive repair, had they diagnosed it properly from the start.

It has not been reliable for more than 8 months at a time. They came to try and fix the issue last fall by topping off the refrigerant and left and now the issue has resurfaced with the same symptoms.

Went great and reasonable price.

I originally contacted Mike's Custom Mechanical through a message on Angie's List and received no response. I then called them a few weeks later and explained the repairs I was looking for an estimate on and set an appt. for the next week. A few hours before the appt. the employee called and asked if we could move the appt. up a few hours because he had something else come up. I could not get out of work to accommodate him. He then asked what I was looking to have done and I explained what I had earlier spoken to the scheduler about. The first item he said they don't do. I explained the second repair and we discussed it and he gave me a quote and said he would email it over to me. I never received an email or follow-up.

Left his snowy shoes on the hard wood twice until I asked him to put it in the boot tray. Never followed up to replace a filter

The service was pretty good. They came out within a week or two after I purchased the Big Deal. It was pretty soon. There were no additional charges to the $29 Big Deal. Our furnace has been working fine. It is more than the same. It was okay. I had them out for service before and they usually had done good work. I did have some good expectations that they would do a good job.

They did the job at a duplex that I own. They discovered that one of the boilers needed a new part. They ordered the part and were supposed to come back and I never heard anything back from them. I made several attempts to contact them. I still don’t know what happened with the communication at this point. The tenant said the process went smoothly.

The guy was really great. He was early, and started the work while I wasn't at home. I would recommend their service to anyone.

It worked out fine. They did a good job. The problem was fixed. There was an additional cost.

That service went fine and he checked everything out. No work needed to be done and he was friendly too. One technician came out and it took him less than an hour, maybe a little more.

Technician was punctual and professional. Explained the service that would be performed and reviewed the results of the inpsection and made recommendations. Definitely a good deal. Highly recommend this provider.

The reason for the bad review is they were willing to put my son and I in danger. The recommended fix was to remove the safety feature that auto-shuts off the furnace if it gets too hot. When pushed to reevaluate the situation and test the furnace with the filter in, the individual responded by red-tagging the furnace and leaving it in pieces. When I had another furnace person come, the furnace literally emitted a fireball when turned on - thankfully the technician was not hurt. The previous person had unnecessarily removed a portion of the furnace and gases were building up around the furnace/in the basement. If I had turned the furnace on that night, the house would likely have burned. I recommend you stay far away from this company.

When they were a no show, we cancelled, then took forever for them to respond and approve refund. They kept trying to make new arrangements but given we had to have people leave work to meet them, we could not trust that they would show

came out for tune up and initially set pressure a bit high and furnace was short cycling, came out again and was more then happy to come correct it. did not charge us on follow up.

Mike was very polite and friendly. Showed up within time frame and worked efficiently.

I have had some issues with the AC system since I had them came out. They scheduled the appointment. Ryan came out and he was very nice. It was pouring rain that day; in the process at the end he said it needed to be re-charged. I then had to pay an extra $75.00 for that. Then when it was warm outside, I was out in my yard and I could hear the AC turn on and then it would turn back off. The fan was blowing inside the house and there was no AC coming out. As the night went on, when it got warmer outside, it would then stay on the whole time. I had another neighbor come over and mention that was not working correctly. Then I realized the thermostat was having some issues too. Ryan then came back, since I was having some thermostat issues and HVAC and he tried to fix that. He did his best and finally said that he could put in another thermostat for me, but I told him that this one was working fine before. It didn’t work and I called the office, Amanda and Stacy, and I told them I needed someone else out to come out to check on the service. They sent out Mike, an employee, and he was very helpful. I told him about the on and off issue and even went with him out. The symptom was happening when he was there and he experienced it. He looked and he said the AC system had been over charged. He told me he would take it out and write a note to the office letting them know to call me and have the bill, $75.00 adjusted. We thought that was the problem, but low and behold he worked on the thermostat too and he said that that should make it better, but recently I have been having the on-and-off symptoms happening again. Mike gave me his phone number and I called him and told him the issue was still happening. He said I then had to call the office and make an appointment to have Mike come back. I mentioned that to the office and they said they will be sending me a check for that first initial appointment. Mike just came back today and put on a manual thermostat and helped troubleshoot. He was very helpful too. I have not received the check yet, and if I call them, they frequently do not answer and I have to leave a voicemail/message. Most of the time I do not get a reply.

He recommended that I needed a new water heater. I had him order and install it. The installation went perfectly and the unit has been doing its job.

I never heard back from Mikes Mechanical and I wouldn't recommend them to anybody in a hurry as they were impossible to get hold off and I had to find an alternative.

OK. Had to have another company come back when the heater did not work. Found hoses not hooked up to anything.

He was friendly and tried to save me some money by telling me things that I didn’t need done at the time. Scheduling was fine and he came when expected.

The folks were good and thorough. They were on top of everything. They were helpful with everything throughout the process. The job went great overall.

When the second company came out, the tech informed us that our freon was really low. He tightened some things on the outside unit, put 4 pounds of freon in, and we have been comfortable ever since. However, he warned us that our a/c unit is on it's last leg and we should start saving for a new one.

Didn't contact me when they said they would and also gave me a false estimation on a service.

It was fine. I don’t remember anything in particular.

Purchased a Big deal, I have called and send them emails but no response.