20 EMPLOYEES. FAMILY OWNED & OPERATED. HOURS APRIL 1-OCTOBER 31 MON-FRIDAY 7:00 A.M.-4:00 P.M. SAT YARD LOADING ONLY 7:00 A.M.-12:00 P.M. HOURS NOVEMBER 1-MARCH 31 MON-FRI 7:30 A.M.-3:00 P.M.
Business highlights
51 years of trusted experience
Services we offer
STOCK & DELIVER A VARIETY PRODUCTS, INCLUDING A LINE OF DECORATIVE ROCK, DRIVEWAY AGGREGATES, PULVERIZED & SCREENED TOPSOIL, COLORED WOOD MULCH AND RUBBER MULCHES & LANDSCAPE PRODUCTS, LANDSCAPE EDGING, POLY & FABRIC UNDERLAYMENT, NATURAL QUARRY STONE PRODUCTS, MASON SAND, WASHED SAND & ROCK, FILL SAND & RECYCLED PRODUCTS. TREATED SALT & SALT/SAND MIX
Don't EVER ask for a delivery on a Friday afternoon!!!!! The driver showed up on Friday afternoon at 3:00 and was in a huge hurry. He got in and out of his truck several times to make sure branches didn't touch his truck. He asked me to hold some branches back. I tried to explain how I wanted a small pile towards the end of the driveway and the rest layered 3" up the hill. He was in such a rush he wouldn't listen. Before I could get his attention after the last time he jumped into his truck, he dumped the entire load in a pile at the BOTTOM of our small hill. He layered NOTHING!!!! My son and I spent the next two days wheelbarrowing loads UP the hill!!! This driver was an absolute xxxxx. I will NEVER order from Hassan Sand and Gravel again and will warn all of our neighbors to look elsewhere as well. Be forewarned: speed is their priority, customer satisfaction is NOT. Once he dumped the gravel there was nothing else I could do. If dumping at the BOTTOM of the hill was my only choice, I would have canceled the order.
Description of Work: Brought rock for a driveway.
Rating Category
Rating out of 5
quality
2.0
value
4.0
professionalism
2.0
responsiveness
4.0
punctuality
5.0
$360
Response from HASSAN SAND & GRAVEL
Hello [Member Name Removed]....I know this is way after the fact, but we don't really follow Angie's List & once I finally did see it, I had to find out from Angie's List how to reply back. I'm very sorry that your delivery did not go as expected. I know that the drivers do try to watch so branches are not rubbing on the trucks, just trying to take care of expensive equipment. The delivery charge basically covers getting the product to the delivery address, but I know my drivers usually try to do what they can as far as spreading, dumping in separate piles, etc. to try to help customers out, but sometimes things don't always work out in that regard. And sometimes what a customer thinks can be done & what actually works for the truck are two different things. That being said, my driver shouldn't have been in that much of a hurry where he didn't fully explain or convey how he viewed the situation...I do tell my guys that communication with the customer is so important....and he obviously should not have been a jerk about things, if that's what happened? It sounds like we dropped the ball in that aspect...no excuse even if a guy is having a bad day, can't take it out on our customer. Being well over a year ago,I wouldn't know now which driver it was...but all I can do is apologize on his & our behalf, and ask that you'll reconsider us & who we are as a company. We have been around since the early 70's, and it's not by doing a bad job....not used to hearing that.
TRAVIS H.
07/2008
5.0
pavers, gravel
 + -1 more
Very happy with their service.
Description of Work: I ordered 5 tons of red limestone for a landscaping project. Placed the order at 3pm and by noon the next day they had it delivered.
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Service Categories
Stone and Gravel
FAQ
HASSAN SAND & GRAVEL is currently rated 3.5 overall out of 5.
Monday: 7:00 AM - 4:00 PM
Tuesday: 7:00 AM - 4:00 PM
Wednesday: 7:00 AM - 4:00 PM
Thursday: 7:00 AM - 4:00 PM
Friday: 7:00 AM - 4:00 PM
Saturday: 7:00 AM - 12:00 PM
HASSAN SAND & GRAVEL accepts the following forms of payment: Check,Discover,MasterCard,Visa
No, HASSAN SAND & GRAVEL does not offer eco-friendly accreditations.
No, HASSAN SAND & GRAVEL does not offer a senior discount.
No, HASSAN SAND & GRAVEL does not offer emergency services.
No, HASSAN SAND & GRAVEL does not offer warranties.
HASSAN SAND & GRAVEL offers the following services: STOCK & DELIVER A VARIETY PRODUCTS, INCLUDING A LINE OF DECORATIVE ROCK, DRIVEWAY AGGREGATES, PULVERIZED & SCREENED TOPSOIL, COLORED WOOD MULCH AND RUBBER MULCHES & LANDSCAPE PRODUCTS, LANDSCAPE EDGING, POLY & FABRIC UNDERLAYMENT, NATURAL QUARRY STONE PRODUCTS, MASON SAND, WASHED SAND & ROCK, FILL SAND & RECYCLED PRODUCTS. TREATED SALT & SALT/SAND MIX