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Oxi Fresh of Rochester Carpet Cleaning

Carpet Cleaning, Oriental Rug Cleaning, Upholstery Cleaning

About us

We are a locally owned franchise of OxiFresh Carpet Cleaning "The Worlds Greenest Carpet Cleaner". We operate our business as Owner / Operators so you will be working with not only a professional but also someone accountable for the quality of work they perform.

Business highlights

14 years of trusted experience

Services we offer

Carpet Cleaning, Stain Removal, Upholstery Cleaning, Residential & Commercial Carpet Cleaning

Services we don't offer

Please ask for Details.

Amenities

Free Estimates
Yes


Accepted payment methods

Check
MasterCard
Visa

Reviews

4.630 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
77%
4
17%
3
0%
2
0%
1
7%


Rating CategoryRating out of 5
quality
4.5
value
4.6
professionalism
4.6
responsiveness
4.6
punctuality
4.6
Showing 1-25 of 30 reviews

Starla I.
01/2017
5.0
carpet cleaners
  + -1 more
Great! Easy to schedule. Less expensive than the coupon. Professional and punctual staff.
Description of Work: Carpet cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$155

Lynn M.
05/2016
1.0
carpet cleaners
  + -1 more
The quality of work was so bad that I went out immediately and bought a Hoover Turbo Scrub home carpet cleaner at Home Depot for $98. I used the full tank (one gallon) of cleaning solution to re-clean a 4 x 10 foot area of one room that I felt looked particularly dirty and the water ended up black! All they do with this company is spray some solution lightly on your floor and go over it with a vacuum/extractor that they never empty! I watched him and he never emptied the equipment once! What a sham. I will be doing all my carpets myself from now on and stopping payment on my check to these guys. Oh! Another odd thing was that the technician arrived in his own vehicle with no identification on the vehicle....It's like all it takes to own this franchise is the money to buy a small piece of equipment. I chose to hire this service because of the A rating on Angies List. Don't really understand that one.
Description of Work: Hired to clean seven rooms of carpet, two sets of stairs, two hallways and two area rugs.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$330

Norine R.
02/2016
5.0
carpet cleaners, upholstery cleaning
  + 0 more
unknown
Description of Work: I do not remember the date ---- it would have been during the summer months. The cost was very acceptable --- coupon brought price down. Had them clean 3 rooms and a hallway. They do not move large furniture...(that's in their ad) but the young man who was here last did move recliners and D.R. table.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Oxi Fresh of Rochester Carpet Cleaning
Thank you [Member Name Removed]. Please keep us in mind for your future carpet cleaning needs. Referrals are always greatly appreciated.

Hye Youn L.
09/2015
5.0
carpet cleaners
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$550

MARCIA H.
09/2015
5.0
carpet cleaners
  + -1 more
unknown
Description of Work: They cleaned the carpets in my home prior to a move.
Rating CategoryRating out of 5
Yes, I recommend this pro

Brandon S.
08/2015
5.0
carpet cleaners
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Mary P.
07/2015
5.0
carpet cleaners
  + -1 more
It went very well. They did a very nice job. They were right on time.
Description of Work: They cleaned our rugs.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Larry & Beverly S.
07/2015
5.0
carpet cleaners
  + -1 more
Ryan came out, was on time, professional and did an outstanding job in cleaning our carpets. He is efficient and does not leave our carpets saturated. I would highly recommend this company to others and will continue to use their services in the future.
Description of Work: I contacted Oxi Fresh to come out and clean our carpets again, which consists of 1 Bedroom, living room, dining room and kitchen.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$174

Brian L.
07/2015
5.0
carpet cleaners
  + -1 more
unknown
Description of Work: We took advantage of a half-price offer for carpet cleaning. Initially we weren't given the discount but when I called about it the owner took immediately steps to correct the problem without any argument. The cleaning was first class and the cleaner was very friendly.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$119

Norine R.
06/2015
5.0
carpet cleaners
  + -1 more
.
Description of Work: They cleaned carpet in DR, hallway and TV room. Have used them 2x..... sorry, do not remember dates --- 1st time probably 18 mos. ago. They tell you that they do not lift or move heavy furniture. We moved DR chairs onto the deck. 1st time: carpet was cleaned -- provider only lifted small table in LR --- but that was as expected. 2nd time: Young man who brought what appeared to be a new product that he shook on carpet. Like magic: wine stains that had been here for years disappeared. He also actually moved 2 recliners in the TV room. Will be calling them again ... coupons always in SHOP magazine.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Mary Ann R.
06/2015
4.0
carpet cleaners
  + -1 more
The young man was courteous and polite and cleaned our carpet. However, we are now left with several oil stains on our driveway in the area in which he parked his car. Now we have an extra job to tackle. I'm certain this is not the way you wanted to leave a "lasting impression." Perhaps he should have his car fixed or park on the street for other customers.
Description of Work: I had my family room carpet cleaned.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
3.0

$48.5

Response from Oxi Fresh of Rochester Carpet Cleaning
Good evening [member name removed] I would like to apologize for the oil spot in the driveway from Brandon's car. That week Brandon had to drive his own personal vehicle while the company vehicle was in the shop. I know that is no excuse and I like to have Brandon come out and clean that spot is best he can. Sincerely Brad Presley

robert P.
02/2015
5.0
carpet cleaners
  + -1 more
unknown
Description of Work: carpet cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Response from Oxi Fresh of Rochester Carpet Cleaning
Thank you [member name removed], I greatly appreciate you taking the time out of your busy day to provide us with a review of our services on Angies List. Thanks for the "A" rating it is our goal to fully satisfy each and every customer we are fortunate to work with. Please keep us in mind the next time you are in the market for Carpet Cleaning Services. Brad rochestermnoxi@gmail.com www.oxifresh.com www.facebook.com/rochestermnoxifresh

Paul C.
11/2014
5.0
carpet cleaners
  + -1 more
The cleaner was on-time. He actually called a few minutes early to confirm the appointment and our address. He had us show him any stained areas and any other areas that might need extra attention. He went to work cleaning and was done in about an hour. The carpet dried in about 1-2 hours and looks brand new. Great service!
Description of Work: Cleaned 2 living areas, stairs and 2 halls

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Response from Oxi Fresh of Rochester Carpet Cleaning
Thank You [member name removed]! I greatly appreciate your comments. Please continue to remember us for your Carpet and Upholstery cleaning needs. Please remember that like all businesses, Referrals are greatly appreciated. Thanks Brad OxiFresh Carpet Cleaning

Norine R.
09/2014
4.0
carpet cleaners
  + -1 more
Polite young man arrived on time. Checked out the 3 areas that he would be cleaning. Got right to work .. Finished w/in an hour. Carpet was spotless , in spite of there having been some bad stains due to spills and traffic. Dried w/in 3 hours. Also, they do not drag in hoses from the driveway. Their equipment is self contained and certainly did the job. Satisfied with results.
Description of Work: Cleaned carpet in DR, hallway and small Den.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$102

Response from Oxi Fresh of Rochester Carpet Cleaning
Thanks for your comments [removed member name], Please keep us in mind next time you are in the market for Carpet / Upholstery cleaning. Also Referrals are greatly appreciated. Thanks, Brad OxiFresh Carpet Cleaning

Annette R.
06/2014
5.0
carpet cleaners
  + -1 more
Blake was very punctual and professional. He listened to my concerns with regard to some bad stains on our carpet and he was able to remove those stains. The carpet looks great and we are very pleased. Blake offered to come back if any stains showed up after the carpet dried. I did call him a week later to explain two stains that showed up in the bedroom. He called me back, came the same day- and removed the stains. He even offered to come back if need be. What great customer service, thank you Blake!
Description of Work: Cleaned the carpeting in 2 bedrooms. Family room, media room, hallway and stairs

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$172

Larry & Beverly S.
02/2014
5.0
carpet cleaners
  + -1 more
They cleaned the living room/dining room combination, porch, stairs, and removed pet stains.
Description of Work: cleaned carpets

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Stephen W.
01/2014
5.0
carpet cleaners
  + -1 more
All stains were removed with a minimum amount of water and the carpet was dry within a couple of hours. The carpet looks great.
Description of Work: Oxi Fresh cleaned our older carpet that had some stains and did a great job.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Stephanie K.
12/2013
4.0
carpet cleaners
  + -1 more
The technician was extremely friendly and patient with my children, who were (of course) all over the place. He seemed to take great care in cleaning the carpets. The job was done efficiently and quickly, and, as other reviewers confirmed, the carpets did dry in about 1-2 hours as promised. My only complaint would be that some of the "set-in" stains were not completely removed. I had a couple of coffee stains that I thought would be gone that are still quite visible. I also paid extra for the "spot treatment," which made it a bit more disappointing (perhaps because I had high hopes). All in all, I would say that this is a solid company and would recommend to others.
Description of Work: Clean carpets

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Sharon K.
08/2013
5.0
carpet cleaners, oriental rug cleaning
  + 0 more
We're delighted with the results for all carpets cleaned. The family room carpet which is 10 years old looks like a new carpet. Couldn't be happier with the service and the results. The price excellent. I will definitely make referrals to friends and family.
Description of Work: Cleaned huge family room, 2 large and 2 small area rugs. Spot cleaned for pet stains.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150.33

Jeri-Kay S.
07/2013
5.0
carpet cleaners
  + -1 more
Adam was here on time and started to work right away after looking around to determine areas to pre-treat. The end results were great and carpet looked so good. Second time we have used them and we were just as happy as before. They use a special unit that uses less water so the carpet dries much faster. No hoses dragged through the house. Job well done.
Description of Work: Cleaned 5 rooms on main floor, 1 hallway and 1 set of stairs

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$180

Terri G.
04/2013
5.0
carpet cleaners
  + -1 more
Great! The technician showed up on time and was prepared to get started. He was cordial, professional, and proficient.
Description of Work: Carpet cleaned in 2+ rooms.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Deborah F.
01/2013
5.0
carpet cleaners
  + -1 more
I like that OxiFresh uses eco-friendly products and procedures. I also like the fact that the carpets were truly dry within a couple of hours after they were cleaned. The man who performed the work was extremely pleasant and professional.
Description of Work: Carpets in master bedroom, upstairs hallway and stairway cleaned.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$165

Norine R.
11/2012
4.0
carpet cleaners
  + -1 more
I would say that we got our $$'s worth. I do question whether this method cleans as well "down deep" as the traditional machines.......but as of now, the stains are gone and the carpet appears clean. Will use them again.
Description of Work: The reason that I called OXI FRESH was that I had a coupon, the price was right and they advertise "green carpet cleaning". . I called the phone # on a Friday, and was set up for a Monday appt. I was told that they do not move large furniture .... pianos, china cabinets, etc. WE moved chairs, small tables, lamps, etc. out onto the deck ahead of time. MIKE arrived on time ..... very pleasant ..... came in and sprayed all of the carpet to be cleaned ---- LR, DR, small den, small BR and hallway. They advertise a " powerful oxygenated cleaning system that breaks down stains so that they can be effectively removed from the carpet pile." After the spray, Mike used a machine which was supposed to bring up the dirt. He was done in approx. 90 minutes. We were not to walk on the carpet for 1-2 hrs. Mike did not move recliners, end tables, stereo speakers. He did move a coffee table at my request. The next week, we noticed a large spot that was "coming up" to the top of the carpet. We called ---- that afternoon, Mike came back and cleaned up that spot.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$156

Susan T.
04/2012
5.0
carpet cleaners
  + -1 more
Have had them several times and always satisfied although the pet stains always come back.
Description of Work: Cleaned 7 rooms of carpet and set of stairs.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$275.25

Ellie L.
04/2012
5.0
carpet cleaners
  + -1 more
They do a great job. They clean our carpets and no one else can.
Description of Work: They clean our carpets once a month.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$140
    • 1(current)
    • 2

Contact information


Service hours

Sunday:
Closed
Monday:
8:00 AM - 9:00 PM
Tuesday:
8:00 AM - 9:00 PM
Wednesday:
8:00 AM - 9:00 PM
Thursday:
8:00 AM - 9:00 PM
Friday:
8:00 AM - 9:00 PM
Saturday:
8:00 AM - 5:00 PM

Licensing

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Carpet Cleaning,
Oriental Rug Cleaning,
Upholstery Cleaning

FAQ

Oxi Fresh of Rochester Carpet Cleaning is currently rated 4.6 overall out of 5.

Sunday: Closed

Monday: 8:00 AM - 9:00 PM

Tuesday: 8:00 AM - 9:00 PM

Wednesday: 8:00 AM - 9:00 PM

Thursday: 8:00 AM - 9:00 PM

Friday: 8:00 AM - 9:00 PM

Saturday: 8:00 AM - 5:00 PM

Oxi Fresh of Rochester Carpet Cleaning accepts the following forms of payment: Check,MasterCard,Visa
Yes, Oxi Fresh of Rochester Carpet Cleaning offers free project estimates.
Yes, Oxi Fresh of Rochester Carpet Cleaning offers eco-friendly accreditations.
No, Oxi Fresh of Rochester Carpet Cleaning does not offer a senior discount.
No, Oxi Fresh of Rochester Carpet Cleaning does not offer emergency services.
No, Oxi Fresh of Rochester Carpet Cleaning does not offer warranties.
Oxi Fresh of Rochester Carpet Cleaning offers the following services: Carpet Cleaning, Stain Removal, Upholstery Cleaning, Residential & Commercial Carpet Cleaning
Please ask for Details.

Contact information


Service hours

Sunday:
Closed
Monday:
8:00 AM - 9:00 PM
Tuesday:
8:00 AM - 9:00 PM
Wednesday:
8:00 AM - 9:00 PM
Thursday:
8:00 AM - 9:00 PM
Friday:
8:00 AM - 9:00 PM
Saturday:
8:00 AM - 5:00 PM