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New Directions Flooring

Flooring Sales and Installation, Kitchen and Bath Remodeling, Ceramic Tile,

About us

Remodeling, redecorating, carpet, tile, natural stone, vinyl, laminate, hardwood, cork, bamboo, exterior stone flooring.

Business highlights

22 years of trusted experience
Emergency Services Offered

Services we offer

Remodeling, redecorating, carpet, tile, natural stone, vinyl, laminate, hardwood, cork, bamboo & exterior stone flooring.

Amenities

Warranties
Yes
Emergency Services
Yes

Reviews

4.86 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
83%
4
17%
3
0%
2
0%
1
0%


Rating CategoryRating out of 5
quality
5.0
value
4.4
professionalism
4.8
responsiveness
5.0
punctuality
4.6
Showing 1-6 of 6 reviews

Gary S.
06/2014
5.0
ceramic tile
  + -1 more
It was wonderful, absolutely. There wasn't anything wrong. They were prompt and caring. They did a good job. They were very professional and clean. Their pricing was reasonable. We had cracked tiles and instead of them replacing the whole floor, they had a good solution to keep it looking nice but not break our pocketbook. We couldn't get anybody else to come out. We think it was maybe too little of a job and they didn't want to mess with it. But, New Directions came out the next day, he was trying to think what would be the best for me. I really felt like they cared. We didn't get any other estimate, we couldn't get anybody else to come out. The one big company in town responded after we'd already had New Directions come out.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Gary S.
05/2014
5.0
flooring contractor
  + -1 more
New Directions was on time, cleaned up after themselves, and very professional. Their pricing was very competitive. I would recommend this company for flooring products and services.
Description of Work: Replace and repaired ceramic tile.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,050

Lynne D.
05/2013
5.0
flooring contractor
  + -1 more
unknown
Description of Work: This turned out to be a great company to work with. They were able to get the identical solid wood flooring a lot cheaper than we could have purchased it through Hiller's and the service was excellent! As with any large project, things don't always go perfectly, but Brad was only a phone call away and a solution was quickly found. I would rate their customer service A+++. We had them order and install solid wood flooring in our dinette, kitchen and adjacent dining room. It looks wonderful!
Rating CategoryRating out of 5
Yes, I recommend this pro

John B.
12/2012
4.0
flooring contractor, home remodeling
  + 0 more
I stopped at the store and requested an estimate for some work in an upstairs bathroom shower repair, a downstairs bathroom remodel from some damage and a vinyl floor in the laundry. We discussed options and ideas. The estimates were done and separated into different pieces. There was a little delay in getting the estimates through the email. Because we didn't know much about the company or their work. It was decied to repair the upstairs bathroom tile - grout was missing - so a regrout and reseal was done. After 1/2 of the cost was fronted. The service was schedled within a few days and the work was completed in a few hours by the repairman. He was efficient and professional. Also recommended possible changes and possible work for the future. The tile and surround are 20+ years old. Work was completed and final payment made
Description of Work: It was decied to repair the upstairs bathroomhower tile - grout was missing - so a regrout and reseal was done. After 1/2 of the cost was fronted. The service was schedled within a few days and the work was completed in a few hours by the repairman. He was efficient and professional. Also recommended possible changes and possible work for the future. The tile and surround are 20+ years old.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$125

E B.
01/2012
5.0
home remodeling, ceramic tile, flooring contractor
  + 1 more
New Directions was the high point in an otherwise stressful remodel. If all subcontractors offered the service and attention to detail that New Directions does, home renovations would be a breeze. We plan to use them again on an upcoming remodel for a newly purchased home.
Description of Work: Installed carpet runner on stairs; installed tile in mudroom (with in-floor heat) and laundry room; caulking in bathroom

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$8,000

Jean M.
10/2009
5.0
home remodeling
  + -1 more
Brad/New Directions did great job of designing/advising us on all aspects of our remodel project enabling us to achieve outcomes that exceeded our initial expectations (..and budget). Both rooms are beautiful. We upgraded on bath per his suggestions and changed our plan causing over-budget on other room.
Description of Work: The project involved complete remodel of two full bathrooms.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$20,000

    Contact information

    2443 Claire Ln NE Ste 300, Rochester, MN 55906

    www.newdirectionflooring.com

    Service hours

    Thursday:
    8:00 AM - 8:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    9:00 AM - 3:00 PM

    Licensing

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Flooring Sales and Installation,
    Kitchen and Bath Remodeling,
    Ceramic Tile,
    Marble and Granite,
    Hardwood Flooring Sales and Installation

    FAQ

    New Directions Flooring is currently rated 4.8 overall out of 5.

    Thursday: 8:00 AM - 8:00 PM

    Friday: 8:00 AM - 5:00 PM

    Saturday: 9:00 AM - 3:00 PM

    No, New Directions Flooring does not offer free project estimates.
    No, New Directions Flooring does not offer eco-friendly accreditations.
    No, New Directions Flooring does not offer a senior discount.
    Yes, New Directions Flooring offers emergency services.
    Yes, New Directions Flooring offers warranties.
    New Directions Flooring offers the following services: Remodeling, redecorating, carpet, tile, natural stone, vinyl, laminate, hardwood, cork, bamboo & exterior stone flooring.

    Contact information

    2443 Claire Ln NE Ste 300, Rochester, MN 55906

    www.newdirectionflooring.com

    Service hours

    Thursday:
    8:00 AM - 8:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    9:00 AM - 3:00 PM